Product Experience June 2026
This month we're giving you a new way to talk to your product data, more flexibility inside In-App Hub, and centralized brand controls to keep every engagement consistent.
Let's dig in! 😀
Talk to Your Product Data in Plain English with PX MCP
The Gainsight PX MCP server connects your product data to Claude, ChatGPT, or any MCP-compatible tool so you can ask questions and get instant answers about adoption, engagement, and feature usage. Pull behavioral trends, audit live engagements, and export up to 10,000 records to CSV without writing a single line of code.
Learn More
Embed Third-Party Tools Directly Inside Your In-App Hub
Custom Embed lets you integrate chatbots, search solutions, or any external experience inside In-App Hub so users can complete tasks without ever leaving your product. Use user, account, or Global Context data to personalize the embedded experience for each individual automatically. You can configure it from the In-App Hub editor under widget settings in your PX account.
Learn More
Set Your Brand Once and Apply It Across Every Engagement
Brand Settings gives you a single place to define your colors, typography, and button styles, then apply them across every PX engagement automatically. Try it out to keep your end-user experience consistent and on-brand without touching each engagement individually.
The PX Team Is Building a Centralized Localization Page — And They Want Your Input
If you serve users across multiple countries or languages, this one's for you.
PX PM Rithvik Varma has shared an early prototype of a brand-new Localization Page coming to Gainsight PX and is actively looking for community feedback to shape it before it ships.
What's being built:
- A central page to view every PX content item (engagements, bots, articles) and every language version in one place
- Bulk download of source files with filters by language, status, and content type
- Auto-calculated status badges (Not Started, In Progress, Completed, Verified) per language
- CSV file format for source files
- External vendor access permissions
- In-app localization editor to translate directly in PX no round-trips to external tools
- AI-assisted translation for multiple strings at once
The team wants to hear how you currently handle localization, whether you use external vendors, and which of these features would have the biggest impact on your workflow. The prototype is live and clickable now.
Try the prototype and share your feedback
A Full Revamp of the PX Engagement Editor — Try the Prototype Now
The PX team has been quietly rebuilding the engagement editor from the ground up, and they're ready to show you what's coming.
PX PM Rithvik Varma shared a prototype of the new experience — built directly from feedback the community has shared over time. If you've ever struggled with inconsistent editors across engagement types, limited button actions, CSS conflicts between preview and live, or scattered save and launch controls, this redesign addresses all of it.
What's new in the prototype:
• One unified editor for Dialogs, Tooltips, Banners, Badges, and Surveys
• Layouts library replacing templates — save any step as a reusable layout
• Drag, drop, resize, and nest Row and Column containers freely
• Click actions on any component — text, images, and more, not just buttons
• Native survey and feedback blocks (NPS, CES, Star Rating, Boolean, Open Text) inside any engagement type
• Brand theming that cascades — update your colour palette once, every engagement updates instantly
• AI builder — describe what you want, paste a screenshot, or pick a prompt to generate full layouts
The prototype is live now. The team is in active development and wants your input before things get locked in.
Try the prototype
Watch the demo recording
Share your feedback in the thread
Introducing PX in Practice
Gainsight's new deep-dive webinar series for PX practitioners who want to go beyond the basics. One topic. Live demos. Real workflows. Open Q&A.
Session 1: Gainsight PX MCP
July 2 | 9:00 AM PT
Your team already uses Claude, ChatGPT, or Copilot — but those tools don't know your product or your users. Gainsight PX MCP changes that. It connects your AI tool directly to live PX data so your team can ask real questions and take action without switching tabs.
Register Now
Coming up next in PX in Practice: Session 2: Turning PX Data into Renewal Evidence
Your PX data doesn't just show adoption — it can prove product value before renewal conversations even begin. Date to be announced.
Register for Pulse Europe
We'd love to see you at Pulse Europe this October to discuss Customer Success best practices:
- The Dig kicks off with peer roundtables before the main event so you'll find your people immediately.
- There's also a Vibe Lab for anyone who's been building with AI—bring what you've made, no deck required.
- 40+ sessions across the main event cover what MCP actually is, how agentic CS works in practice, and real playbooks for retention and expansion.
Super Early Bird pricing is £649 (saves you £300) and runs through June 30.
Register Here
PX Office Hours: Improve your engagement
Tuesdays at 8:00 AM ET and Thursdays at 12:00 PM ET
Have questions about Gainsight PX or looking to improve adoption and engagement? Join our weekly Office Hours—open to all PX customers.
What to expect:
- Live answers from PX experts
- Peer discussions on real-world challenges
- Practical tips to optimize engagement and drive adoption
Register Here