Product Updates

Happy new year from all of us at InSided!! 🎉 We have some SEO news to share with you. We made some changes to how we do things in order to improve our overall SEO performance. We started to move customization widgets from CSR (Client Side Rendering) to SSR (Server Side Rendering). In a nutshell, this change will impact on how Google is indexing content from your communities. You can find more explanation about this technology here.  The second benefit that we get from SSR is an improved Cumulative Layout Shift (CLS).  CLS is an important, user-centric metric for measuring visual stability because it helps quantify how often users experience unexpected layout shifts (i.e. how the page changes as each element loads). A low CLS helps ensure that the page loading is smooth. Learn more about CLS here Another improvement that we are working on while converting widgets to SSR is improving the accessibility of our platform according to commonly accepted best practices. What all this means to you:Most changes shouldn't impact any custom CSS you have made as we haven't changed the main classes.Important information below if you use the Mega MenuHowever, we decided to be cautious and inform you that we will release the switch to SSR on the Mega Menu in a week [on January 20th]. We have NOT made changes to the buttons, but we made changes to the navigation links.  As it is possible that you have made custom CSS changes on the navigation links, we are sharing the new structure with you in advance. Old structure for Mega Menu: New structure for Mega Menu:  Please review and make any necessary adjustments if needed to avoid CSS clashing.If you have any questions, please feel free to reach out to us.

  This update has been released on Monday 28th Dec 2020, 14:00 (CET). Lately, we released the image resizing feature in control. For further improvements on the image display, we updated the way to display long images that are uploaded by end-users. With the new improvements: Long images uploaded by end-users from the destination, for example screenshots, will be displayed with a maximum of 600px height on desktop and tablet automatically.  No change in image display on mobile - all images would still be displayed full-width. Attention: Please note that old topics will also be impacted by this change. If there’s a topic like the left one, you will see the image size change after this update release.  Please let us know if you have any questions or feedback! Merry Christmas!  

You can now resize and align images in the Control WYSIWYG editor!With the new improvements, you can: Resize images in your articles, product updates, and replies to end users. Align images and text left/centre/right in your articles, product updates, and replies to end users.In particular we hope this update helps those of you who need to deal with screenshots uploaded from mobile, which often take up a lot of space and make topics unreadable! As a small followup, we’re also working on an automatic height limitation for images uploaded by end users on mobile.Thanks ​@ThomasMalingre​ for submitting this idea, and @bjoern_schulze @Marina Perminova @Ben Anthonisz for your especially enthusiastic support of the idea  .Here’s a collage of images to demo image resizing/alignment in action - a special thank you to all the product engineering inSiders who modelled for our #worst-xmas-sweater competition for letting me use these festive photos .

You can now resize and align images in the Control WYSIWYG editor!With the new improvements, you can: Resize images in your articles, product updates, and replies to end users. Align images and text left/centre/right in your articles, product updates, and replies to end users.In particular we hope this update helps those of you who need to deal with screenshots uploaded from mobile, which often take up a lot of space and make topics unreadable! As a small followup, we’re also working on an automatic height limitation for images uploaded by end users on mobile.Thanks @ThomasMalingre for submitting this idea, and @bjoern_schulze @Marina Perminova @banthonisz for your especially enthusiastic support of the idea  .Here’s a collage of images to demo image resizing/alignment in action - a special thank you to all the product engineering inSiders who modelled for our #worst-xmas-sweater competition for letting me use these festive photos .

PU check

 Links to other important topics in your community should get the attention they deserve. We designed a new link style to highlight other community links and make them stand out from links pointing outside of the communityPreviously when linking to another topic from a topic or a reply, you would have to use a simple hyperlink. We decided to improve this design to make it more impactful.Now you simply have to paste the destination URL or Control URL of a topic to have it turn into a nice looking card.How does the rich topic card differ according to content type? To note:Hyperlinks to content outside the community will of course work as usual Old hyperlinks you would have used will not change and will not be converted to rich topic cards. This will only work for new links to topics you createGo try it now and please share feedback with us :) You don't see rich topic cards?For a while this feature has been an "Experimental feature". If at that time you decided to disable it, the feature will not be enabled now. If you want to start using it now, let us know so we can enable it for you :) 

Links to other important topics in your community should get the attention they deserve. We designed a new link style to highlight other community links and make them stand out from links pointing outside of the communityPreviously when linking to another topic from a topic or a reply, you would have to use a simple hyperlink. We decided to improve this design to make it more impactful.Now you simply have to paste the destination URL or Control URL of a topic to have it turn into a nice looking card.How does the rich topic card differ according to content type? To note:Hyperlinks to content outside the community will of course work as usual Old hyperlinks you would have used will not change and will not be converted to rich topic cards. This will only work for new links to topics you createGo try it now and please share feedback with us :) 🤔You don't see rich topic cards?For a while this feature has been an "Experimental feature". If at that time you decided to disable it, the feature will not be enabled now. If you want to start using it now, let us know so we can enable it for you :) 

 Wed 24 Feb 2021We’ve indefinitely postponed the email campaigns feature. Find out more in this article: Thu 17 Dec 2020:We’re still following up on the incident that occurred when launching the public beta of this feature, where multiple duplicate emails were sent to the same users. We currently do not foresee this functionality being made available until Q1 at the earliest.Tue 1 Dec 2020It turns out we still weren’t quite ready to launch this feature in beta 😔. Apologies to those of you who received the email campaign I sent more than once. We’re disabling the email campaigns feature across all instances whilst we work out what went wrong, in order to prevent any of your end users being spammed with multiple emails when you send an email campaign.We’re excited to announce that the public beta of our email campaigns feature is now available for all customers.Your users have busy lives, and they don’t always have time to visit your community, even if they find it valuable. Email campaigns help you deliver relevant content such as best practices, new product updates , and upcoming events to your community members. They’re a great way to drive higher levels of engagement in your community.With email campaigns, you can:✅ Send a newsletter to your entire community, or send targeted emails based on custom user roles.✅ Create great-looking emails using embedded topic cards, email templates, and enhanced editor features like image resizing and alignment.Embed any topic as a card in your email campaign, and customise the heading and text further if needed.Our aim is to make it quick and easy for you to create a fancy-looking email campaign. We do this via one of the benefits of our platform: since your content already lives on inSided, it’s readily available to embed in email campaigns at the click of a button. All topic types can be embedded as cards in email campaigns: articles, events, product updates, ideas, questions, and conversations.   

The third quarter of the year has ended, and we wanted to share our quarterly review to run through the great ideas on inSpired which we investigated, worked on, and delivered in the last quarter  The aim of the review is to highlight what’s changed on the inSided platform in the last quarter based on the ideas that you have submitted, voted for, and to which you contributed replies.Quick stats for inSpired ideas in Q39 ideas delivered 57 new ideas created 70 votes delivered 189 votes addedWe also hit a big milestone - we have delivered ideas worth over 1000 of your votes!! This means a total of 70 votes have been delivered in Q3 2020.So once again, a big thank you to everyone on inSpired who has shared ideas and voted on other customer ideas - the product team massively appreciates the insights and feedback you’ve given us over the last quarter Ideas we deliveredWe’re happy to share that the following 9 ideas you submitted on inSpired have been delivered or partially delivered, with a total of 70 votes delivered in Q3 2020. Thanks to all of our brilliant idea contributors : @bjoern_schulze @stanislav.fedoseev @banthonisz @lila_meyer @Samuel Meek @Folkert Ziggo @LPortalupi @Aliya @a.slyusar  What’s next?You can expect more updates on your ideas - we’re about to start on our quarterly review of all the open ideas here on inSpired. This also means that we will be closing more ideas, most likely because: We don’t see much demand, It doesn’t fit our vision Or we want to improve something in a different way. We are also looking into new ideas which we can implement in the future. These ideas will be marked as ‘under construction’ when we are actively working on them.If you have any feedback, ideas, or thoughts around our ideation process please share them with us, and help us build a better product!

The third quarter of the year has ended, and we wanted to share our quarterly review to run through the great ideas on inSpired which we investigated, worked on, and delivered in the last quarter  The aim of the review is to highlight what’s changed on the inSided platform in the last quarter based on the ideas that you have submitted, voted for, and to which you contributed replies.Quick stats for inSpired ideas in Q39 ideas delivered 57 new ideas created 70 votes delivered 189 votes addedWe also hit a big milestone - we have delivered ideas worth over 1000 of your votes!! This means a total of 70 votes have been delivered in Q3 2020.So once again, a big thank you to everyone on inSpired who has shared ideas and voted on other customer ideas - the product team massively appreciates the insights and feedback you’ve given us over the last quarter Ideas we deliveredWe’re happy to share that the following 9 ideas you submitted on inSpired have been delivered or partially delivered, with a total of 70 votes delivered in Q3 2020. Thanks to all of our brilliant idea contributors  @bjoern_schulze @stanislav.fedoseev @banthonisz @lila_meyer @Samuel Meek @Folkert Ziggo @LPortalupi @Aliya @a.slyusar  What’s next?You can expect more updates on your ideas - we’re about to start on our quarterly review of all the open ideas here on inSpired. This also means that we will be closing more ideas, most likely because: We don’t see much demand, It doesn’t fit our vision Or we want to improve something in a different way. We are also looking into new ideas which we can implement in the future. These ideas will be marked as ‘under construction’ when we are actively working on them.If you have any feedback, ideas, or thoughts around our ideation process please share them with us, and help us build a better product!

Time flies when you are having fun! And fun we had! Especially in the product & engineering team working on core parts of the platform that are used by you every day. We are happy to have released the new version of the moderation overview page and analytics dashboards. We love the new UX and we hope you do too. In addition, the new technology we used allows us to innovate faster and work on many of your ideas related to analytics and moderation in the upcoming weeks. As always please share your feedback as that will help us build a better product. We are also very excited about our beta releases of product updates and ideation. Please get in touch with us or leave a reply if you have questions about it or are planning to start using it. Below an overview of what we have delivered in the last couple of months and what is coming up next. Here’s a quick look at our releases since the previous update: User groups  Product updates previewing on InSpired Ideation module previewing on InSpired Mega Menu in Beta New moderation overview improvements Dashboard/analytics upgrade Moderation automation Coming up: Dashboard improvementsNow that we’ve released the general upgrade to dashboards and improved the usability, we’re working on some of your feedback around the general capabilities of the dashboards.We have already delivered some of your ideas: We added points to the top users’ table The dashboards now remember the date range you last selected. Other improvements in the pipeline include adding filters for custom user roles on the dashboards, and more! Value dashboardsAs well as our current dashboards, we’re working on a set of value dashboards that aim to show you a longer-term picture of how your community is delivering value across three use cases: engagement, self-service, and product feedback. Engagement dashboard: gain insight into the reach of your community amongst your customers by learning what % of your customers engage in the community on a monthly basis. Self-service dashboard: understand adoption of the community as a self-service channel by calculating your self-service score - comparing community page views and tickets created in Zendesk. Product feedback dashboard: exclusively for users of our new ideation module, understand how well you’re meeting user expectations by measuring the % of votes you’ve delivered from community ideas. Final touches to the ideation moduleThe Ideation module is now available in Beta. Our focus for this quarter will be around delivering features based on your feedback to perfect the module before its official release.  For moderators, we will work on improved idea overview-features (e.g. filtering by product area), and general improvements to make it easier to moderate ideas. For end-users, we plan to perfect the user experience by adding smaller functionality around votes, replies, and product areas We’ll also be adding Zapier support for the new ideation module, so you can trigger Zaps based on new ideas, new votes, idea status changes, and moderator tag updates, as well as being able to add replies and moderator tags to ideas. Product updatesWe now have a working beta version of product updates but, we are missing some important features to make sure you can all start using it effectively. Our focus for the quarter will be: Finishing features that existed for regular articles (Preview and product update article, add permissions, add subscriptions...) Adding the customization mode to the Product overview page and the product areas filter Allowing you to move some existing articles into the Product update module Mega menu widgetOnly a few days ago we released the new Mega Menu widget in Beta, and are previewing it on InSpired. Our goal is to improve the navigation experience especially around the new modules (Ideation, Product Updates, Groups, Events) Our second iteration will focus on the feedback we are currently receiving from Beta testers to add more functionality, e.g. child custom links, permissions applying to the menu, etc.  Dedicated leaderboard pageIt’s great to see that so many of you have added a points-based leaderboard-widget to your community homepage. We’re working on an enhancement that will give your end-users a full view of the leaderboard. New leaderboard page on the destination with weekly/all-time view, also showing rank and badges earned. The leaderboard page will have a paginated view of all users on the leaderboard. Just as in the leaderboard widget, you’ll be able to configure roles to exclude from the leaderboard page. Google SSO for end-usersWe’re adding another way for your end-users to authenticate in the community. Dedicated, out-of-the-box Google SSO which you can use alongside any other SSO method in the community. And as you’re used to: easy, self-service setup in Control. Email campaignsFinally, we’re working on email campaigns: a dedicated way for you to deliver content to your users, without them even having to visit the community. You’ll be able to use email campaigns for monthly/quarterly newsletters, or more targeted messages to certain users. Send email campaigns to custom user roles, or the entire community. Easy topic embedding to make fancy emails without much effort.

Time flies when you are having fun! And fun we had! Especially in the product & engineering team working on core parts of the platform that are used by you every day. We are happy to have released the new version of the moderation overview page and analytics dashboards. We love the new UX and we hope you do too. In addition, the new technology we used allows us to innovate faster and work on many of your ideas related to analytics and moderation in the upcoming weeks. As always please share your feedback as that will help us build a better product. We are also very excited about our beta releases of product updates and ideation. Please get in touch with us or leave a reply if you have questions about it or are planning to start using it. Below an overview of what we have delivered in the last couple of months and what is coming up next. Here’s a quick look at our releases since the previous update: User groups  Product updates previewing on InSpired Ideation module previewing on InSpired Mega Menu in Beta New moderation overview improvements Dashboard/analytics upgrade Moderation automation Coming up: Dashboard improvementsNow that we’ve released the general upgrade to dashboards and improved the usability, we’re working on some of your feedback around the general capabilities of the dashboards.We have already delivered some of your ideas: We added points to the top users’ table The dashboards now remember the date range you last selected. Other improvements in the pipeline include adding filters for custom user roles on the dashboards, and more! Value dashboardsAs well as our current dashboards, we’re working on a set of value dashboards that aim to show you a longer-term picture of how your community is delivering value across three use cases: engagement, self-service, and product feedback. Engagement dashboard: gain insight into the reach of your community amongst your customers by learning what % of your customers engage in the community on a monthly basis. Self-service dashboard: understand adoption of the community as a self-service channel by calculating your self-service score - comparing community page views and tickets created in Zendesk. Product feedback dashboard: exclusively for users of our new ideation module, understand how well you’re meeting user expectations by measuring the % of votes you’ve delivered from community ideas. Final touches to the ideation moduleThe Ideation module is now available in Beta. Our focus for this quarter will be around delivering features based on your feedback to perfect the module before its official release.  For moderators, we will work on improved idea overview-features (e.g. filtering by product area), and general improvements to make it easier to moderate ideas. For end-users, we plan to perfect the user experience by adding smaller functionality around votes, replies, and product areas We’ll also be adding Zapier support for the new ideation module, so you can trigger Zaps based on new ideas, new votes, idea status changes, and moderator tag updates, as well as being able to add replies and moderator tags to ideas. Product updatesWe now have a working beta version of product updates but, we are missing some important features to make sure you can all start using it effectively. Our focus for the quarter will be: Finishing features that existed for regular articles (Preview and product update article, add permissions, add subscriptions...) Adding the customization mode to the Product overview page and the product areas filter Allowing you to move some existing articles into the Product update module Mega menu widgetOnly a few days ago we released the new Mega Menu widget in Beta, and are previewing it on InSpired. Our goal is to improve the navigation experience especially around the new modules (Ideation, Product Updates, Groups, Events) Our second iteration will focus on the feedback we are currently receiving from Beta testers to add more functionality, e.g. child custom links, permissions applying to the menu, etc.  Dedicated leaderboard pageIt’s great to see that so many of you have added a points-based leaderboard-widget to your community homepage. We’re working on an enhancement that will give your end-users a full view of the leaderboard. New leaderboard page on the destination with weekly/all-time view, also showing rank and badges earned. The leaderboard page will have a paginated view of all users on the leaderboard. Just as in the leaderboard widget, you’ll be able to configure roles to exclude from the leaderboard page. Google SSO for end-usersWe’re adding another way for your end-users to authenticate in the community. Dedicated, out-of-the-box Google SSO which you can use alongside any other SSO method in the community. And as you’re used to: easy, self-service setup in Control. Email campaignsFinally, we’re working on email campaigns: a dedicated way for you to deliver content to your users, without them even having to visit the community. You’ll be able to use email campaigns for monthly/quarterly newsletters, or more targeted messages to certain users. Send email campaigns to custom user roles, or the entire community. Easy topic embedding to make fancy emails without much effort.

  Want to see and manage all the email notifications that are sent on behalf of the community platform? Search no longer!We’ve introduced a new System Emails Email Template page in Control that helps you to quickly find and edit email notifications (no longer search for the right notification in the phrases tool). @banthonisz inspired us with his idea, thanks Ben! New Email Template page in Control The Email Template page allows you to Find all email notifications in a single place Edit email notifications with HTML/CSS Live preview changes made to the email templateYou can find the new page in Control > Email > System Emails.Control → Customization → Email TemplateWe hope this new page makes the management of Email notifications easier. As always; questions, feedback, ideas can be shared in the comments below ?Further readingWe have a guide that will help you to improve your emails, even if you have little or no experience working with HTML:If you want to learn a bit more about best practices in wording etc., then we also have a guide that shows some good examples for most notification emails: 

 Want to see and manage all the email notifications that are sent on behalf of the community platform? Search no longer!We’ve introduced a new System Emails Email Template page in Control that helps you to quickly find and edit email notifications (no longer search for the right notification in the phrases tool). @banthonisz inspired us with his idea, thanks Ben! New Email Template page in Control The Email Template page allows you to✅ Find all email notifications in a single place✅ Edit email notifications with HTML/CSS✅ Live preview changes made to the email templateYou can find the new page in Control > Email > System Emails.Control → Customization → Email TemplateWe hope this new page makes the management of Email notifications easier. As always; questions, feedback, ideas can be shared in the comments below 🙂Further readingWe have a guide that will help you to improve your emails, even if you have little or no experience working with HTML:If you want to learn a bit more about best practices in wording etc., then we also have a guide that shows some good examples for most notification emails:Here an overview of all variables which we currently support in notifications: 

Over the past few months, we’ve released a set of moderation automation features which aim to help you achieve two things:Reduce the time spent by your moderation team on repetitive moderation tasks. Protect your company’s brand and the viability of the community as a content channel, even when there aren’t any moderators around.With our moderation automation features, you can: Make sure content in your recently active streams stays fresh (by auto-closing inactive topics). Increase the % of questions with a best answer (via automated emails asking users to mark a best answer). Protect users from exposing personally identifiable information in their usernames (via username restrictions). Automatically enforce community terms & conditions (e.g. block profanity via the new keyword blocker).  Most of these features were prompted by ideas submitted on inSpired, so thank you for submitting these ideas (@Ditte @stanislav.fedoseev @mafe.pelaez @Jurgen) and also thanks to all of you who voted for them! Be sure to check out the following knowledge base articles to set up moderation automation on your community:   We hope this set of features enables you to spend your time more effectively on the community, and to focus on the more complex/rewarding aspects of community management, such as managing the relationships with your community members.As always, we’d love to hear your feedback in the replies! 👇

As we are adding more and more new modules, e.g. knowledge base, events, groups, product updates, ideation, we felt our existing navigation was not ideal to help users quickly find and discover the different areas of the community. We also wanted to easily allow having custom links in the navigation. So meet the "Mega Menu"! Thanks a lot for everyone who gave feedback on this research article and helped design this widget: @mstone  @aluciani  @Milla  @Kseniya  @LPortalupi  @Casstastr0phee  @Hiewwaiy  @bjoern_schulzeI will get in touch to allow you to test this Beta version! The "Mega menu" widget allows you to: Have a horizontal menu rather than a burger menu on desktop Make navigation between modules more explicit Add a logo (optional) Enable, disable and reorder module links to knowledge base, events, groups, ideation, product updates.  Rename entries in the menu Add custom links to external sites Have a search bar in the navigationNote: It is possible to enable this new "Mega menu" widget with an SSI header :) How to beta test the "Mega Menu" widgetIf you want to have early access, you can get in touch with me or your Customer Success Manager to get it enabled in staging. You can also leave a reply below to let us know.You will be able to switch to this new navigation using the customization mode of the home page.Check out our knowledge base article to start using it. What's next?Before we officially release this widget, we are thinking of adding some extra functionalities:Have permissions impact the menu (for example, end-users who can't access ideation will not see the Ideation entry in the menu) Have child custom links within each entry of the menu More color settings Sticky navigation option New UI for the dropdowns with icons to go even further in that "Mega Menu"mindset Your feedbackAs usual, we want to know your questions, what you think, and how you would like us to improve this widget! 

As we are adding more and more new modules, e.g. knowledge base, events, groups, product updates, ideation, we felt our existing navigation was not ideal to help users quickly find and discover the different areas of the community. We also wanted to easily allow having custom links in the navigation. So meet the "Mega Menu"! Thanks a lot for everyone who gave feedback on this research article and helped design this widget: @mstone  @aluciani  @Milla  @Kseniya  @LPortalupi  @Casstastr0phee  @Hiewwaiy  @bjoern_schulzeI will get in touch to allow you to test this Beta version! The "Mega menu" widget allows you to: Have a horizontal menu rather than a burger menu on desktop Make navigation between modules more explicit Add a logo (optional) Enable, disable and reorder module links to knowledge base, events, groups, ideation, product updates.  Rename entries in the menu Add custom links to external sites Have a search bar in the navigationNote: It is possible to enable this new "Mega menu" widget with an SSI header :) How to beta test the "Mega Menu" widgetIf you want to have early access, you can get in touch with me or your Customer Success Manager to get it enabled in staging. You can also leave a reply below to let us know.You will be able to switch to this new navigation using the customization mode of the home page.Check out our knowledge base article to start using it. What's next?Before we officially release this widget, we are thinking of adding some extra functionalities:Have permissions impact the menu (for example, end-users who can't access ideation will not see the Ideation entry in the menu) Have child custom links within each entry of the menu More color settings Sticky navigation option New UI for the dropdowns with icons to go even further in that "Mega Menu"mindset Your feedbackAs usual, we want to know your questions, what you think, and how you would like us to improve this widget! 

Community categories are great to bring members together to interact on specific topics. However, they are more focused on the topic that is being discussed rather than on the shared interests that members have in common. That's why we invested in a new module: Meet Groups!Groups are a place where members can engage based on what they have in common. Where categories are completely anonymous, groups focus on the social aspect of group members. When joining a group, users will appear in the group member list. Check out groups on InSpired Groups can be used to segment users who have the same: Job or position (e.g. Designers) Industry (e.g. healthcare) Region or location (e.g. EMEA) Interests (e.g. Drones)  Within these groups, members are free to interact on any topic and share best practices. As a moderator, you can share content tailored for them including creating events. You can make groups publicly accessible or private. A common use case for Private groups is to have one for users testing features in BETA.  With groups you can: Manage groups in a specific overview page in Control Create groups Make groups public or private List and export members of groups Grant remove access to a group to a specific user Have Featured topics within groups that are relevant for member Create events in a private group  Members of your community can: Browse groups Join or send a request to join a group  Receive notifications about a group activity See events in a private group  How can you start using group?Please reach out to your Customer Sucess Manager to see how best you can use groups in your community.We’ve prepared a whole new suite of documentation to help you navigate the new groups feature - learn more in our groups knowledge base.Please share your feedback with us so we can improve further this new feature!

Community categories are great to bring members together to interact on specific topics. However, they are more focused on the topic that is being discussed rather than on the shared interests that members have in common. That's why we invested in a new module: Meet Groups!Groups are a place where members can engage based on what they have in common. Where categories are completely anonymous, groups focus on the social aspect of group members. When joining a group, users will appear in the group member list. Check out groups on InSpired Groups can be used to segment users who have the same: Job or position (e.g. Designers) Industry (e.g. healthcare) Region or location (e.g. EMEA) Interests (e.g. Drones)  Within these groups, members are free to interact on any topic and share best practices. As a moderator, you can share content tailored for them including creating events. You can make groups publicly accessible or private. A common use case for Private groups is to have one for users testing features in BETA.  With groups you can: Manage groups in a specific overview page in Control Create groups Make groups public or private List and export members of groups Grant remove access to a group to a specific user Have Featured topics within groups that are relevant for member Create events in a private group  Members of your community can: Browse groups Join or send a request to join a group  Receive notifications about a group activity See events in a private group  How can you start using group?Please reach out to your Customer Sucess Manager to see how best you can use groups in your community.We’ve prepared a whole new suite of documentation to help you navigate the new groups feature - learn more in our groups knowledge base.Please share your feedback with us so we can improve further this new feature!

We will remove the old dashboards from Control next Wednesday 23 September 2020, as previously announced. At the same time, the new dashboards will officially leave the beta testing phase and become the go-to dashboards for reporting in Control.In case you want more information, check out this article explaining in more detail the changes to watch out for between the old and new dashboards.In addition, thanks to all of you who gave feedback so far on the public beta of the new dashboards - whether in the community, directly to the product team, or to our support team / your CSM 🤩.Please let us know if you have any questions or further feedback in the replies!

Update: 23 September 18:19 CEST.We’ve successfully rolled out the changes, removing the old dashboards, and moving the new dashboards out of beta. Please reach out and let us know if you have any additional feedback!We will remove the old dashboards from Control next Wednesday 23 September 2020, as previously announced. At the same time, the new dashboards will officially leave the beta testing phase and become the go-to dashboards for reporting in Control.In case you want more information, check out this article explaining in more detail the changes to watch out for between the old and new dashboards.In addition, thanks to all of you who gave feedback so far on the public beta of the new dashboards - whether in the community, directly to the product team, or to our support team / your CSM 🤩.Please let us know if you have any questions or further feedback in the replies!

Hi everyone, we are pleased to announce the roll out of a much improved platform firewall that is currently now in operation on everyones community. Why is it needed?We all know the internet is full of malicious actors, on a normal day there are over 20 thousand individual attacks against the inSided platform, this new firewall is about keeping our customers and users safe by keeping these bad guys away from the platform. What does this do?Technical details aside, the firewall is designed to block malicious users with a number of ways to mitigate:Denial of Service (dos) attacks Content + header injection Bad actors and botsIt uses intelligent detection to guard all requests to the platform, inspecting the submitted content for thousands of known attack vectors. This is great but how does it affect me?If the firewall determines that the user is a bad actor they will be served with a 403 Access Denied message and code. There is a possibility that in certain very rare cases some legitimate users could also be blocked, this could be due to unexpected content submitted or an unexpected network or web browser configuration. If this is ever encountered then please do just submit a support ticket to support@insided.com and we can adjust things immediately for you.

 If you are communicating any form of product updates to your community on a regular basis you will be happy with this - we are currently working on a new content type, specifically focussing on this usecase: Meet Product Updates. With product updates, you can bridge the transparency gap between you and your customers around the product and functionalities that you offer. This new module includes: Create a new topic type “Product update” in Control View all product updates on a centralized page Subscribe to product updates Assign Product updates to product areas (e.g. Product A, Version X, Premium only) Collaborate with colleagues on the perfect product update with draft, preview Today we are happy to announce that we are previewing this module on our own community InSpired! View the new inSpired Product UpdatesRead this article in Product Updates  Product updates examplesIn case you are wondering when you should write a product update. You can use product updates in the following scenario’s:New product or feature release Announcing a new product or feature Bug fixes and improvements Changelog Roadmap updates How to get startedIf you want to have early access, you can get in touch with you Customer Success manager to get the Product Updates module enabled. We’ve prepared a set of articles and guides help you get started right away. Head over to our knowledge base to learn how to create product updates, best practices for writing product updates and more. Your feedbackAs usual, we want to know your questions, what you think and how you would like us to improve this module! We have some plans already, however we count on you to help us shape this new module so that you can get the most out of it once it is officially released.

If you are communicating any form of product updates to your community on a regular basis you will be happy with this - we are currently working on a new content type, specifically focussing on this usecase: Meet Product Updates. With product updates, you can bridge the transparency gap between you and your customers around the product and functionalities that you offer. This new module includes: Create a new topic type “Product update” in Control View all product updates on a centralized page Subscribe to product updates Assign Product updates to product areas (e.g. Product A, Version X, Premium only) Collaborate with colleagues on the perfect product update with draft, preview Today we are happy to announce that we are previewing this module on our own community InSpired!  To the product updates overview page   Product updates examplesIn case you are wondering when you should write a product update. You can use product updates in the following scenario’s:New product or feature release Announcing a new product or feature Bug fixes and improvements Changelog Roadmap updates How to get startedIf you want to have early access, you can get in touch with you Customer Success manager to get the Product Updates module enabled. We’ve prepared a set of articles and guides help you get started right away. Head over to our knowledge base to learn how to create product updates, best practices for writing product updates and more. Your feedbackAs usual, we want to know your questions, what you think and how you would like us to improve this module! We have some plans already, however we count on you to help us shape this new module so that you can get the most out of it once it is officially released. 

Next week on Monday 31st August at ~11AM CEST we will bring the new moderation overview out of beta and make it the default moderation overview for all Control users.Read on to find out:What improvements we’ve made since launching the beta. Whether you can still use the old overview for now (spoiler: yes). What’s next for the moderation overview.What improvements have been made to the new moderation overview since the launch of the beta?Here’s a recap of the improvements we’ve delivered since launching the moderation overview in beta at the beginning of June: Improved reliability of the data on the overview (for example: when topics are trashed, or moved). A responsive table design and UX, and the ability to customise the columns to display. Even more filters and columns, including old favourites: unread by team (‘status’) column, moderation label column, filter by ‘unassigned moderator’, filter by best answer marked, sort by publish date, and more. Bulk actions: close, trash, and change the category of several topics at once. Ability to delete custom views.Our most important investment since launching the beta has been to improve the data reliability of the new moderation overview. Thanks to your feedback during the beta, we identified where we weren’t keeping topics up to date. We’ve now resolved all of these issues. Topics are up to date instantly, meaning you can focus your moderation efforts on the right content.Can I still use the old overview?Yes, for now you can still use the old overview. Simply press ‘switch to old version’. We’ll remember your preference for the duration of your browser session.Hit ‘Switch to old version’ to use the old moderation overview.Your old saved filters are also still accessible. These are now displayed in a combined list alongside your custom views saved via the new overview; old saved filters are identifiable via a grey warning sign.Old saved filters are still accessible, and marked distinctly from new saved custom views.What’s next for the new moderation overview?We don’t yet have a locked-in date on which we’ll completely phase out the old moderation overview. Our ambition is still to provide a better set of capabilities and an improved design first, and then to phase out the old moderation overview once it’s convenient to you.We hope you enjoy using the new moderation overview, and we’re looking forward to continuing to improve it even further with your feedback.Please let us know any questions or feedback you’ve got in the replies!