Product Updates

Do you want to empower your community with external services such as Google Analytics, Surveymonkey or Optimizely? We have good news for you. This is now possible with the Third-party scripts feature 👍 Third-party scriptsThis feature allows you to insert scripts from external products or services (also known as third-parties) into your community. Administrators will have access to the 'Third-party Scripts' menu option in Control. Go to Control > System Configuration > Third-party scripts to see it. In this page you can insert external scripts in three different area's in the code of your community: In the < HEAD > section After the opening < BODY > section Before the closing < /BODY > section Each script has its own recommendation on where to inject it, we recommend you to read to official installation instructions provided by the third-party on where to inject the scripts. Read our how-to to get started with injecting external scripts: How To Add Third-party Scripts to Your Community We'd love to hear your feedback on this new feature. If you have an ideas or suggestions let us know in the comments below 👇

Heads up! 📯 On Friday 1st June, we plan to change the 'Insert Video' button in the WYSIWYG community editor to a generic 'Embed Media' button. This post is an early announcement so that you're not surprised when this suddenly changes in the editor. To learn more, check out the basic explanation of the changes below - you can also let your superusers know in advance! Why's this changing? We want to expand the types of media that people can embed on the community to formats other than video, such as music. In order to make this discoverable to your community members, we need to make a few changes to the interface. How will this look/behave? The most noticeable visual change will be the icon in the WYSIWYG toolbar, which will change from a video icon to a generic 'media' icon. You can see a mockup of this change below. As of Friday 1st June, we'll support the following platforms through embed media: YouTube, Soundcloud, Deezer, Vimeo, Dailymotion. When you add supported URLs from these sites into your post using the embed media button, the embedded content will be rendered in your post. We plan to support more platforms in the near future, based on your feedback. For example, Slideshare. Please comment below if you've got any questions or feedback 😁

This roadmap update highlights the features & improvements planned for the inSided platform. Priorities can change as we face new challenges. At inSided we are committed to executing iterative and rapid improvements based on our vision and feedback from our users and customers. Got an idea on how we can improve our platform? Don't hesitate to post your idea on our Ideation board. Product updates coming soon:GDPR We will provide the ability to ‘erase’ a user from your community. This feature will become available for moderators and community managers in Control, and will be available as a REST API. First beta for API 2.0 - Conversations and Questions We have been working on a new API which will provide a more consistent REST experience. We are expecting to start a beta for all of our Branded Templates customers soon. The first release of the new API is providing you all the functionality for conversations and domains, also including all moderator actions. 3rd party scripts Self-Service for Branded Templates Manage 3rd party scripts yourself from within the Control environment. You will be able to add scripts such as Google Analytics, Google Tag Manager, and Usabilla to your community by yourself. Spam Self-Service We will allow customers to enable and configure the Spam service in Control. We will also add a few measurements to control non completed user registrations. Completed Projects & ImprovementsApril 2018 Community Widget Management Improved Member Dashboard Unanswered Topics tab March 2018 Improved Content Dashboard Embeddable Widgets Members Dashboard (First version) Configure introduction widget colors Read/unread topics indicator Super User as a primary role February 2018 Breadcrumbs for Branded Templates Improved Phrases tool Self-Service moderation labels for Branded Templates Default avatars Self-Service styling for Branded Templates January 2018 Pending-post approval for Spam prevention Self-Service category permissions Self-Service badges December 2017 Status-Page WYSIWYG editor for Branded Templates

Note: this topic has been updated on 27.05.2020   We released Widget Management for your communities and are extremely excited about it.   What’s available? Widget Management allows you to configure the widgets displayed in your community sidebar. Your community makes use of three sidebars: General sidebar: Default sidebar for all pages of your community. Topic sidebar: This sidebar appears on topic pages and replaces the general sidebar. New: (dedicated) Homepage sidebar (only accessible via the homepage customization mode) In Control, you will have access to the 'Widgets' menu option, go to Customization &gt; Sidebar to see it. From here you can: Enable widgets Disable widgets Reorder widgets position (set the right order) Change settings per widget How Tos How To Configure Sidebar Widgets We'd love to hear your feedback on this new feature. If you have an idea for a new widget to add to the library let us know in the comments below

Hi everyone, About two weeks ago, we posted a topic that GIF upload is disabled due to security issues. Currently we are using an open-source library for this functionality that is causing the security problem. We have already reported this issue to the authors of the library and we will wait for the fix in the coming three months. If there is no fix implemented at their end, we will evaluate the steps we need to take. In short, we expect this functionality to remain disabled for at least three months. We will follow up closely and update you about the status. If you have any questions, feel free to share it in a comment below.

We’re happy to announce that embeddable widgets are now available for all Branded customers! What’s available? The embeddable widgets are a set of easy-to-install components that enable you to extend the reach of your community content and enhance your webpages.Two widgets (pictured above) are now available: The conversational widget floats above the page, providing help to your customers, right where they need it. The in-page widget enables you to display community content directly within any page.In Control, you’ll notice a new ‘Embeddable Widgets’ menu option. From here you can:  Access your embed code for installation. Configure the look and feel of the widgets (and preview the conversational widget). Optimise the search results for the widgets. Please note: the embeddable widgets are only free to use up until a certain level of usage. See 'Pricing' below.Want more info/instructions? Check out the FAQ and How Tos below    FAQ  Embeddable Widgets: General FAQ Conversational Widget: FAQ In-page Widget: FAQ Embeddable Widgets: Technical FAQHow TosHow To Install The Conversational Widget On Your Website How To Install The In-page Widget On Your Website How To Customize The Look And Feel Of The Embeddable Widgets How To Optimise The Search Results For The Embeddable Widgets (Basic)Thank you to our early adopters I’d like to thank our early adopters/trial customers for their feedback and enthusiasm: both those who’ve already got the embeddable widgets live on their websites and others who are currently preparing to go live with the widgets:@Riina@Paula V@Thomas@Laura @Jade@Niels Kamper@tomasmouton@SivanThe insights we’re gaining from your feedback are really helping to shape the product!Want to see the conversational widget live on some of these customers' websites? Check out these pages! Tuenti Elisa O2 Germany (KB) Thinkwise (KB)  Pricing You can use the embeddable widgets for free up to 100,000 ‘appearances’ per month. Get in touch with your CSM for detailed information about pricing and usage.  Up next and in the future for embeddable widgetsOur focus for the near future:   View the full details of a topic in the Conversational widget. Enable users to rate the helpfulness of a topic in the Conversational widget. Preview and configure the In-page widget from Control. Define specific topics to appear in the widgets on specific pages from Control.We’d love to get your feedback on this new feature! Please reply below with any comments or questions . 

This roadmap update highlights the features & improvements planned for the inSided platform. Priorities can change as we face new challenges. At inSided we are committed to executing iterative and rapid improvements based on our vision and feedback from our users and customers. Got an idea on how we can improve our platform? Don't hesitate to post your idea on our Ideation board. Product updates coming soon: Member Dashboard Improvements We already made a first version of the member dashboard available to you last week. In April we will add detailed views for the top members and ranks table. You will also see the amount of Likes received per member. Branded Templates Widget Management Branded templates customers have a set of predefined widgets showing on their community. Soon you will be able to hide or display specific widgets, and change the specific order of these widgets. In a later phase you will be able to configure the widget settings. Unanswered topics tab for Branded Templates We will add a third tab on the community homepage that shows unanswered questions. This empowers super users to quickly find topics that are in need of an answer. First beta for API 2.0 - Conversations and Questions We have been working on a new API which will provide a more consistent REST experience. In April we are expecting to start a beta for all of our Branded Templates customers. The first release of the new API is providing you all the functionality for conversations and domains, also including all moderator actions. 3rd party scripts Self-Service for Branded Templates Manage 3rd party scripts yourself from within the Control environment. You will be able to add scripts such as Google Analytics, Google Tag Manager, and Usabilla to your community by yourself. Spam Self-Service We will allow customers to enable and configure the Spam service in Control. We will also add a few measurements to control non completed user registrations. Completed Projects & Improvements March 2018 Improved Content Dashboard Embeddable Widgets Members Dashboard (First version) Configure introduction widget colors Read/unread topics indicator Super User as a primary role February 2018 Breadcrumbs for Branded Templates Improved Phrases tool Self-Service moderation labels for Branded Templates Default avatars Self-Service styling for Branded Templates January 2018 Pending-post approval for Spam prevention Self-Service category permissions Self-Service badges December 2017 Status-Page WYSIWYG editor for Branded Templates

This roadmap update highlights the features & improvements planned for the inSided platform. Priorities can change as we face new challenges. This roadmap replaces the visual representation we used before. We believe that having the roadmap in inSpired allows for more discussion and transparency. At inSided we are committed to executing iterative and rapid improvements based on our vision and feedback from our users and customers. Got an idea on how we can improve our platform? Don't hesitate to post your idea on our Ideation board. Product updates coming soon: Improved Content Dashboard Early this year we released a first beta of the content dashboard. Although this was a good first iteration, we realised that we needed to make a number of improvements to make this feature something we can be proud of. We are changing the layout and the general ux of the dashboard, and adding page views to the list of KPIs. Member Dashboard The member dashboard allows you to track member growth and retention on the community. See the newest members of your community and check how members evolve from lurkers to active contributors. Branded Templates Widget Management Branded templates customers have a set of predefined widgets showing on their community. Soon you will be able to hide or display specific widgets, and change the specific order of these widgets. In a later phase you will be able to customize the widget. Unanswered topics tab for Branded Templates We will enable super-users and moderators by providing them a space on the community home screen where they can see a list of questions that has got no replies yet. Embeddable Widgets Extend the reach of your community content and enhance your webpages with two easy-to-install Embeddable Widgets. The In-page Widget enables you to display community content directly within any page. The Conversational Widget floats above the page, providing help to your customers, right where they need it. Completed Projects & Improvements February 2018 Breadcrumbs for Branded Templates Improved Phrases tool Self-Service moderation labels for Branded Templates Default avatars Self-Service styling for Branded Templates January 2018 Pending-post approval for Spam prevention Self-Service category permissions Self-Service badges December 2017 Status-Page WYSIWYG editor for Branded Templates

The EU General Data Protection Regulation (GDPR) will set a new standard for how companies use and protect EU citizens’ data. It will take effect from May 2018. At inSided, we are working hard to prepare for GDPR, to ensure that we fulfil its obligations and maintain our transparency about data protection, i.e. information privacy citizen rights. Our first step towards GDPR compliance was to create a new role for Rens van Dongen as Privacy Officer, in addition to his responsibilities as Information Security Officer. I am working closely with Rens to figure out how to convert GDPR legal provisions into tangible actions. We’ve been asking lots of questions, and our customers have been asking us questions. These tangible actions will first be focussed mainly on the right to erasure, also referred to as the right to be forgotten. The Regulation describes erasure as the process by which information is rendered inaccessible and unusable for all relevant parties. Personal data can be erased in a number of ways, including by masking the relevant personal information, so long as the erasure is irreversible, even by the institution carrying out the erasure process. That is also known as anonymization of personal data records. Erasing posts from a specific user from a community, so removing his profile and posts, would drastically affect the integrity and consistency of community conversations and render them unusable to transfer knowledge and help other customers. To avoid this, we will be using true anonymization to make sure we don’t have to remove public community content, while ensuring that personal data in fact will be removed where needed. Here’s an overview of the two initiatives we we are planning to provide in our platform by May 25, 2018, the moment the regulation will be enforced by the supervising authorities. First, we will provide the ability to ‘erase’ a user from your community. This feature will become available for moderators and community managers in Control, and will be available as a REST API. The feature will fully anonymize the user profile, by replacing the username with a random text and delete all other profile data, such as email address, avatar and custom fields that have been set by yourself. While any posts from this user will still be available, it won’t possible able to link them back to the identity of the user. We will make sure that we will anonymize this user in all the data stores of our platform that can contain personal data. Second, we have a process in place, that will assure the removal of all community and personal data from inSided customers, within 30 days after their contract has ended and we stopped providing our services. If you have any questions or remarks on how GDPR will impact our platform, please don’t hesitate to comment below or reach out to me. For other questions related to our Data Protection program, you can always get in touch with Rens, our Privacy Officer, by mailing privacy@insided.com.

We're really excited to tell that we made color configuration for Branded Templates available in Control. In Control you will see a new section Appearance > Colors where you can view and manage the color scheme of your community. Read How To Change The Color Scheme Of Your Community to learn more. What's next We're looking into expanding the color scheme in the future. This way you will have more flexibility in changing individual elements in your community (e.g. change the color of your featured topic in the sidebar). As always we're happy to hear your feedback. If you have ideas or suggestions for improvements let us know in the comments below 👇

Hi all! I am excited to show you a quick preview of the first dashboard which we will release: The content dashboard! As some of you have heard already, we have chosen for Qlik as our provider for the next generation of dashboards. I (personally) am fully convinced that their solution is the best choice in offering you deeper insights into the activity on your community. It will enable all of us to monitor relevant KPIs as well as track user & staff activity to the smallest detail, all in real-time and only a few clicks away! What will this first dashboard focus on? The content dashboard is focussed on monitoring the daily activity, so it is ideal for Moderators and Community Managers to learn e.g. what has happened over the weekend, or how active the superusers have been compared to the previous week. How is the content dashboard structured? Top row: Distribution of user roles, Amount of questions vs. amount of discussions, activity over time. Mid row: KPIs (and change to previous period) of the number of topics, number of replies and number of likes given. Bottom row: Top list of categories containing number of topics, top list of topics (incl. amount of replies and likes). What will I be able to see? By defining a timespan, the complete dashboard will of course adjust all other relevant measures. The KPIs will then automatically calculate the change compared to the previous period: You can browse through the chart to identify spikes (hovering over the details will show you more concrete data), and you can even click on certain items in order to filter for them... You can then also click on the categories, to see the activity of specific user roles within individual topics within that category (and filter this on a certain time period, if you wish to). Ok, that sounds all nice and neat. But WHEN WILL WE BE ABLE TO USE IT??? My colleagues are doing their best so that it is being made available before the end of the year, if we cannot make that it will be the beginning of january. We are currently refining the dashboard, to ensure that everything is running smoothly and according to your expectations. Also, we need to upload the data of all communities into this, so that takes a bit of time. So once everything is signed off internally, you will be able to use it. Any more questions? If so, please let us know in the comments. It would also help us a lot to know if you are missing something, or if you like to see something optimized. Cheers, Julian

We released a new way to feature a topic on every page of your community. We also made some improvements and fixes to our templates, check it out. Featured topics (community-wide) Sometimes you want to grab the attention of the user and point them directly to really important news. For example when you have a huge announcement or a great offer. We introduced a community-wide feature topic to highlight one topic on every page of your community. This topic can be featured in two designated spots in your community: as a banner below the community navigation or as a block in the sidebar. To feature a topic as a banner you have to add the moderator tag ‘featured_banner’ to a topic in the control environment. To feature a topic in the sidebar you have to add the moderator tag ‘featured_side’ to a topic in the control environment. Improvements 🤒 - Increased space between best answer and like functions on mobile to prevent wrong clicks - Custom profile fields in registration modal display as a list - Badges widget on mobile viewports is now the same as in desktop to maintain consistency - When you want to edit your post you no longer jump to the end of the page but stay in the same position - When a user has his ‘Display new comments’ setting turned off we hide the ‘Mark as read’ link at categories - When a post is marked as best answer we show the ‘Best answer’ label Fixed 🐛 - Timestamps on activities displayed in the profile page - Spacing on homepage tabs (categories/recently active) on mobile viewports - Translation in the statistics bar on the profile page - Editing text on Android mobile devices - Follow/unfollow button behaviour That’s everything for this update, if you have ideas or suggestions let us know in the comments below. We value your feedback 👇🏻

We have updated our roadmap to give you some insight into the exciting features we are working on at the moment, and what is planned for the upcoming months. We made sure to add some screenshots and mockups to most of the items so you can get some previews. A project where we are very excited about, the WYSIWYG editor is almost ready and it’s looking amazing. The new WYSIWYG editor will support all the popular features like bold, italic, underline, images, videos, URL links, @mention, spoilers, and quotes. It will be launched first in the A1 community, and soon after be automatically available for all branded templates customers and in the Control environment. We hope to finalise all this before the end of this month. Also Self Service Badges is close to release, it will allow you to create your own badges using the control environment. You will be able to use 3 metrics: Replies Posted, Topics Created and Answers Given. There will also be a self-service component for badges notifications. Your existing badges will continue to work next to the badges you have created yourself. Self Service Badges will be available before the end of the month for all customers who have gamification built-in their community. Have a look at our roadmap to discover more of the new features we are working on (Live Search, API 2.0, Community Analytics, …) The upcoming weeks I will provide more previews and insights for all of these features.

We have some good news for you! We have been working hard on improving our search algorithm, and have now implemented this in our platform, your community! The last couple of weeks we have tested the new search algorithm with customers. The results have been very positive and show a big improvement in showing more relevant search results than previously. The new search algorithm is now active in all of our communities. We are confident that your users will find answers to their questions a lot faster. We now base our search results on the following rules (in order of importance): Exact match on title Exact match on first post Exact match on all posts Match with word-distance on title (means that the keywords don’t have to follow each other in the same order) Match with word-distance on first post Match with word-distance on all posts We also set these additional rules: Freshness is taken into account. After a year, relevancy declines with 50%. Accented characters should make no difference. So even search with the wrong accents should result in a post with the good accents Case insensitive Typo’s are not taken into account If you have any questions or come across results that are not satisfactory, please contact our Support desk at support@insided.com We're looking forward to hear your experiences!

A feature that has been requested by a lot of customer is to have an @mentions functionality. We’re happy to announce that you can now make use of this. The quality of service and response time are important factors that determine the customer satisfaction of your community. Using @mentions enables you and your users to trigger a quicker response from a specific user or moderator. How does it work? It’s very straightforward and similar to how @mention works on social media platforms. In the text field, when you type “@” a box appears that shows all the user who have participated in the topic you are posting to. You select a user, and his username will appear in the post. Once published that username is shown as a link (directing to the user profile). The mentioned user will receive an email, stating he has been mentioned in a post with a link to that post. Next to typing “@” , you can also activate the @mention functionality by clicking on the “@” icon that has been added to the text editor. If you want to mention a user who is not active in a thread; just type his username and after 3 characters all usernames that begin with those letters will appear in alphabetical order. What happens to old posts with @ signs? Nothing. @mentions will only be shown in posts that are made from the date the functionality was added to your community. (thanks for the question @benvanooijen) Is mentions available in Control? No, for now you can only @mention in the community. In Q2, we are going to build a WYSIWYG editor. Once this is in place, we will add the @mention functionality to that. How to get @mention in your community To enable @mentions in your platform, some small adjustments need to be made by our implementation team. This will cost 6 support hours. To benefit from @mentions on your platform, you can simply send a change request to support@insided.com. Our team will plan and coordinate your @mentions implementation. Please be aware that @mentions is only available on our Responsive template. -------- Are you going to be using @mentions a lot? Try it out here first on inSpired.