Archive

Hi Team,One of my customer was looking to get support of Support Max, Min, Count functions in API query using Gainsight API’s.Best,Hardik

We are using Gainsight to send Journey Orchestrator emails internally. We have been marking them as Non-Operational, but since these are internal are really Operational. However, we do not want to hit the 5000 limit. We want to use the CC function that Operational emails have. It would be great to not only be able to identify Operational vs Non-Operational, but an Internal vs External

Hi Team,I want to export a report of the whole 24hour schedule for a certain day, together with a “wait time” column, if possible, in order to see how much each rule/chain was delayed and export a 24hour report with the WAIT TIME for each object. Best,Hardik

Right now, you cannot edit a Success Plan after it is created. I am trying to do a workaround where I have:Custom Field on the Success Plan that is an ID Custom Field is a Lookup to a Custom Object via ID The custom object actually holds the content that is going to be continuously updated from SFDCUnfortunately, you cannot map/ populate a field using a value from a query (like you can with mapping to literally anything else in GS rules engine). Instead, it only allows you to input a custom static value, which will not allow this workaround to work. Regardless of lookup, I should be able to populate a value on a Success Plan with a pre-set value from a query 

I continually have to pull down metrics and data for the current week. I’d love to have an option in the menu that is for “This week” so I don’t have to continually select a custom range. 

I’ve noticed there are a number of items in the inSided platform which are fully destructive when clicked or selected. Some examples:Deleting a post Erasing a user Deleting a group Deleting a rankAnd I can go on and on…I seem to even recall some folks like @DannyPancratz talking about the constant worry of deleting a group when saving a change (since the buttons appear so closely together).There are lots of usability best practices -- you can go all the way back to the early days of computing and writings from folks like Don Norman and Jacob Nielsen, and even modern writing on the topic where the importance of a confirmation dialog to make sure that users want to proceed with a command -- especially one that should be included when data would be destroyed.Any plans from inSided to implement some much-needed UX love in these areas?

Hi Team,While sharing the report (through schedule) it saves with no end date. Just automatically selects the next day as the end date with no notification.An end date seems to be required, however, if you save without an end date, there is no validation to preventing this from happening. Instead, it actually creates its own end date (the day after the start date) and does not inform the user that it has done this.

We have a number of dashboards with reports that are a large number of columns and its getting difficult to display all of the columns on the screen. I was looking to have the ability to have multi-line reporting something like below:Line 1: Account Name, ARR, Renewal DateLine 2: Account Owner, CSM Name, Rich Text Field 1  Are there any upcoming options or options to do this today rather than the wrap text option?

Hi Team,When a global filter is applied to a dashboard if the report then results in no data a sad face is displayed rather than 0 or - which leads the end user to believe there is an issue with the report and not that there are no records.

Hello Scorecard team, If customer is updating scores of measures on Monthly basis, it makes sense to have an option to select Monthly Trend view instead of Weekly Trend. But, right now, we do not have an option.Right now it is WEEKLY trend by default. I know we are tracking Monthly snapshot in history object but no way to select to see monthly trend on UI. Thanks.

Customer was looking to use an Okta user to authenticate the snowflake instance via Gainsight. We believe that the current snowflake connection mechanism doesn’t have the possibility to create a token and store it in DB (similar to our SFDC connector).Do we have any near-term ETA for enabling okta users to authenticate the snowflake connector via the connectors page? 

I have a report that’s displaying some boolean field values, and the values are left justified and running into other columns with longer strings.  Would be great if I could center those columns to make the report more readable.

Hello Team,  Currently in Horinzon Analytics we have the ability to share the dashboard via link or via PPT. But, would it be possible to have a simple email sharing in which we could embed the reports/dashboards in the body of the email. 

In Click rate analytics currently we are showing only analytics for 5 links, Are there any plans to increase them in coming up future as we can see customers are starting to use more links in the template. If we can increase the limit then it would be very helpful for the customers to track their links.

Hi Team, In the schedule analyzer, , we have drill down only for one hour window. Can we take this up as an enhancement to increase the time window within 24 hours.?  

Gainsight’s Timeline and Person section are two different sections but they should seamlessly flow to one another. If I am meeting a new contact, I should be able to add them right from the timeline instead of going to person object, adding them there, and then adding them to the timeline entry. Similarly, if I am talking to someone who just received a promotion, I should be able to change the title while I am on the timeline, instead of writing the timeline entry and then moving to the person/contact section to change their title

We need an easy way for a manager, director, VP, etc. to filter on data in a dashboard and see all people/accounts that roll up to them. In some cases a Leader might have CSMs, Account Managers, and/or CSM/AM teams reporting to them. The person performing the search needs to be able to see all results. What also makes this tricky is that an Account Manager leader might have direct and indirect AMs reporting to them. In some cases, a leader has 3-4 assigned AMs and then they may also have a Manager that leads an AM team reporting to them. In this instance, the leader is both the 1st level and 2nd level manager. While we can have filters for both levels on a dashboard, the leader can’t see everyone at once.

If you to into User Management and select a single user, the UI makes it look like I can’t change a name or email, and I can’t. However, it also looks like I can’t change the permission level (Full Administrative and Selected Permissions), and I can. This bad selection of states is present across the entire app. You really need to do a review and fix the UI so that it is clear what I can change and what I cannot.

When I go to the Funnel view, I see the funnels across all the products. However, when I create a new funnel, I can only choose features for the product I had selected in the screen before. There are two stories here, but the UI doesn’t support either. As a product owner of a single product, I want the funnel view to have only the funnels for the product I am in charge of so that I can only worry about my product. As a product manager of many products, I want to create a funnel that can have features across multiple products so that I can see how my customers use the entire platform.

Hi Team,When the participants have special characters in their email address domains, which we are not parsing(Please refer to the screenshot: https://share.getcloudapp.com/z8ur1Kp6). The domains are valid and functional under the IETF RFC6530 email standard specification and newer.E.g. 'ü' in info@hebebühne-biderbost.ch. Thank you.

Hi Team,Currently, when we change the field display name in Data Management, the updated name doesn’t reflect in C360 page automatically. Looking for a similar behavior as in report builder where we could see updated display name. The reason behind this request is, currently if a user updates the field name, other users accessing C360 cannot identify if it is the correct field (unless if we drop the field and re- add it the layout config).

Currently for CTAs, there are only 3 reporting categories, 'Open'  'closed won' or 'closed lost'. The two referring to closed will actually close the CTA but this request would be to have more statuses that close the CTA. Possibly “closed-inactive” or “duplications” to expand possibly close scenarios that may come up.  

Create a Salesforce Opportunity using Rules Engine. Setup a new Rule Action type.

Hi, We would really appreciate if we could search by engagement ID. The files we export via the localization export/import API contain the engagement ID in their file name.But there is no way to find these IDs in PX. Use case: After importing the translated texts via API, we always check whether everything is fine. If, for instance, we find an error in a translated file and want to correct it in PX, we cannot see which engagement the localized file corresponds to. Clicking through all the engagements with all their localizations is not an option.Thank you very much.Best regards,Katharina 

Hi Team, Posting this enhancement request on behalf of customer.When a source data for an identifier for instance email is having case insensitive data at source and is loaded into Gainsight, that particular data wouldn’t be resolved at 360 level and will be invisible since the query looks for case insensitive data.In order to make sure that data is resolved at 360 pages, customer would have to make sure that whatever is the case in Gainsight is matched with Source data. For instance if I have email as Jagadeesh@gainsight.com in source and in Gainsight this email is jagadeesh@gainsight.com this data will not be correlated since the casing is different in both places.It would be great  if we can​ support case insensitive matching via backend querying to show them for corresponding company 360 pages. Regards,Jagadeesh​​​​​​