Community News

Here at inSided we’re inspired by the Customer Success movement that’s taking the B2B SaaS world by storm. Many of our newest customers are operating in the B2B SaaS space themselves and have embraced community engagement as central to their efforts to scale Customer Success.  But is Customer Success only relevant for B2B SaaS companies? In essence, Customer Success was born from the growth of subscription-based business models where growth means not just adding new customers, but keeping existing ones. Customer Success teams drive retention by engaging in a proactive and personalized way to ensure that their customers are successful in achieving their goals and get value from what they’ve purchased.  So it boils down to being focused on the customer. Sound familiar? We’ve all experie

Hello! We are actively searching for our next Global VP, Customer Success. The job posting is here. Please email me directly if you are interested or can refer a highly qualified person from your network. thanks!John Dentjohn.dent@rollworks.com

Hey Community!!I am excited to share that Jamf is hiring, and specifically, looking for someone with experience in Gainsight administration. The position is Customer Operations Engineer and we would love for you to look at Jamf. This role could be at one of our offices or remote in the US - options abound!We’d love to meet you! 

Hi,I’m not sure if it’s just me, but I don’t remember signing an employment contract with inSided and I’m pretty sure I’ve never been on the payroll, let alone been to a job interview!   But for some really strange reason, the inSpired Community apparently thinks I am an inSided staffer. Is it trying to use some kind of crystal ball?I don’t think I’m supposed to be here...I’m not sure if it’s because I’m not a verified customer or whether it’s because I don’t have any roles/ranks beyond the automatic ones. But I do feel a bit bad for @daniel.boon as a result of taking his spot. Would it be OK if I could hand it back to him by any chance

would love to watch this webinar

Last week, we hosted a small webinar to inSpire you around offering your users personalized experiences on your community. We had Thomas Pel (Channel Manager Communities, KPN) as a guest, who showed us a number of really interesting examples of customization and personalization which he is using on the community.I personally found the example of the in-community escape room really inspiring, but he also shows ways to customize the user experience to drive visitor conversion, to increase registrations and content creation. Here you can find the recording, it’s only 30 minutes so you can also enjoy it if your agenda is packed already. ;) Should you have any questions, feedback or ideas for upcoming webinars, just let us know!

Hey there!I’ve been chatting with @Kenneth R  recently, and we’ve come up with an ingenious idea as to how to massively upgrade the Employee Leaderboard here on inSpired. I had a friend of mine called Pilar Loof help out with figuring out the weird coding stuff, as I’m hopeless with HTML, JS, CSS and PHP.But after loads of work, here’s the masterpiece that we’ve come up with. What do you think?I think it really shows how much progress old @daniel.boon has made here in recent weeks, given that the evil Count @Julian has finally been toppled at long last. It’s only a prototype right now, but I’d say it’s already a massive upgrade over the regular leaderboard. And it also has the advantage of not a

Does anyone know the process for claiming that great offer (custom widget on the right of the homepage) of a $50 Amazon voucher for a full review of Insided on G2? Christmas shopping is coming up…..

Behind every community, there always has to be someone who gets things started. But what you may not know, is that even you are not the first User in your Community. In actual fact, it’s impossible because Wouter takes that honour instead. That might not be the @Wouter you know either… But a very similar one… But where did they come from? And why are they a Pioneer?Some say that this Wouter watches over every Community, and that if a certain someone hadn’t thrown in an Easter Egg or two into the software, the Wouter user might not exist at all… All we know is… He’s called Wouter-1.But what does this mysterious Wouter do, and why is the inSided platform so attached to this strange user, that one cannot simply delete it? That is a mystery that may never be solved. For those who attempt to seek the truth, either return empty handed… Or not return at all. Tales of old speak of a golden dragon w

Hi Gainsight Community!My name is Debora Nunez and I am a Customer Success Program Manager at VMware. We are in the middle of launching Gainsight for our Customer Success team. Very excited for that and getting to know you all here in the community!I also wanted to let you all know of a wonderful job opportunity at VMware. We are looking for an Enablement Program Manager, Customer Success Alignment MAPBU. Check it out and apply if you are interested! Link below. Enablement Program Manager, Customer Success Alignment MAPBU Thank you,Debora Nunez

Just a shout out to Tom from the Insided tech support team. I’ve been badgering him (that’s a very English expression!) with a lot of questions about cookies lately, and Tom’s been super helpful, and patient.It’s very much appreciated! 

International Consulting Group Marketing (www.icgmarcom.com), located in Silicon Valley, is seeking a contract Gainsight Administrator. You will contribute to global and multiple corporate B.U.s, and be responsible for developing, implementing and managing Customer Success Operations projects.The contractor will fully own their Gainsight projects and help to grow the platform’s business-side user-base optimization. You also will be an extension of the IT dev. team on the configuration side. Ideal candidate has an affinity for technology, data and process.This consulting project offers an exceptional opportunity to work with a leading Silicon Valley high tech company as well as in a positive and cohesive team environment.Location: Offsite for now and later Onsite at Client’s South S.F. Bay Area/S.J. or S.F.offices-with some offsite fle

Hi everyone, I have been doing Account/Operation Management for a good 20 years with the last 6 years in client/customer success. I have been using SF/GS on and off, however soon I am expecting to have more exposure of GS, certainly more activities to record and initiate (I do not like to be re-active and mobilised by GS). As for myself, London based with a family of 4 (wife, two boys and me). I spent first half of my life in China , where I originally came from and then the rest equally spent so far in the UK (with 90% in London). Hobbies wise, I love outd

Thanks a lot for the lovely socks, they are amazing and very cosy.

Hi Team,Menlo Security is hiring a CS Operations Analyst with either Gainsight or Zendesk Admin experience.https://boards.greenhouse.io/menlosecurity/jobs/5031558002About Menlo:Menlo Security's mission is enabling the world to connect, communicate and collaborate securely without compromise. COVID-19 has made our mission all the more real. We support customers across various enterprises including Fortune 500 companies, 8/10 of the largest global banks and the Department of Defense.Menlo is well-funded for growth and our investors are second to none. They include Vista Equity Partners (“

Just to say thanks to all at Insided for the very kind gift which arrived today.I’m guessing the Christmas postage in the UK was slightly delayed (can we thank Brexit for that, I wonder?!).Here are the Insided ‘home socks’ already being put to good use, modelled alongside my lazy cat. Socks and catThey’re super cosy.Thank you again! 

The process of downloading Bullguard internet security is an easy thing to be done for that the user should open the browser and on the browser should open the official Bullguard website from there the software can be easily downloaded. If required then to know more the user can reach out to the experts through Bullguard care number UK.

JOB TITLE: Customer Success OperationsLOCATION: Bay Area - San Jose Overview: Passionate about CS? Love process, people, customer obsession and data?  Your mission will be to drive the effectiveness and efficiency of our Customer Success team. You will report into the VP of Customer Success and will be their trusted partner in defining customer success objectives, strategy, and tactics, and in implementing processes that scale. This roles is part of the VP CS leadership team which includes a leader in PS, CS, Global Support and Training. WHY SHOULD YOU JOIN US: We have grown very quickly, from 20 Enterprise customers to 1800 over the last few years. There are some amazing companies we partner with including 25% of the Fortune 500. These aren't just a little group within a large Enterprise company either, we have some great customers like Amazon, Tesla and many more who use us gl

Join us for the official kickoff of the very first Global Gainsight Admin Group! This is a brand new, customer-driven initiative focused on connecting fellow admins - new, old, and upcoming. I will further update here with future event details - so be sure to subscribe! @jean.nairon @heather_hansen @keith_mattes are among those getting this started, and we're looking forward to getting more and more of you involved.We hope as many of you can make it for our first meeting. The timing may not be great for everyone but we wanted to get an opportunity to connect before the holidays and to begin planning topics for the new year. For our first session we'd like to collaborate on our vision and most importantly, hear from you on what you'd love to achieve out of this group. Our aim is to create a community driven group and your feedback is important to d

My entire team is getting 504 Error Messages.  Is Gainsight down?

Hi Everyone!I’ve been working in Customer Success and Product Advisory for a while and I’m looking to see if you the community brain could help me with the following items:An example template QBR/EBR agenda / slide presentation An example template for Customer Journey (either the process or a created one) A Discord or slack community chat server to connect with other CSM professionalsIn addition, would be fantastic if someone had experience using a content management technology that they’d recommend.PS - Gainsight is fantastic!-Rafael

Hi everyone, I am working on creating a guide on how to use Gainsight to the fullest. So far, I want to include a short introduction to Gainsight, how and why we use it as well as some best-practice examples of e.g. how to utilise the timeline, cockpit, playbooks etc. Do you have any golden experiences to share when it comes to best-practice and/or guides? This is both in terms of on-boarding new colleagues but also to educate excising ones.   Thank you!

I recently opened a Sr Manager, Customer Support & Community lead position in my Customer Success org here at RollWorks. This is a great opportunity to make a big impact as part of rapidly growing business in a hot category (B2B Marketing: ABM).   The position reports to me directly and I’d love to discuss further if you are interested!