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Meetings and Trainings

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sdrostgainsightcomGainsight Employee: ACE

posted in Meetings & Office Hours

US Admin Office Hours (Thursday session) - 11/09/23 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

UPDATE AS OF 10:30 AM US Central Time -- I will have to cancel today’s Office Hours session -- no voice today -- but I will be back up and running on Tuesday as normal I’m sure!*******************************Hello everyone! This thread is for our upcoming Thursday Admin Office Hours session on Thursday, November 9, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Thursday, November 9, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET Join Zoom Meetinghttps://gainsight.zoom.us/j/97447611504?pwd=bFhIN3JiaS9GWld1c29oc1g3UEl

6 months ago

sdrostgainsightcomGainsight Employee: ACE

posted in Meetings & Office Hours

US Admin Office Hours (Tuesday session) - 11/07/23 - 1pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

Hello everyone!This thread is for our upcoming Tuesday Admin Office Hours session on Tuesday, November 7, 2023 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, November 7, 2023 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/92085010484?pwd=UWo1Wkd1eWhEVmdTZHlyakdtYkpSdz09 Meeting ID: 920 8501 0484Password: 301543 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/addOPjzrlv

6 months ago

sdrostgainsightcomGainsight Employee: ACE

posted in Meetings & Office Hours

US Admin Office Hours (Thursday session) - 11/02/23 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

Hello everyone! This thread is for our upcoming Thursday Admin Office Hours session on Thursday, November 2, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Thursday, November 2, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET Join Zoom Meetinghttps://gainsight.zoom.us/j/97447611504?pwd=bFhIN3JiaS9GWld1c29oc1g3UElSUT09 Meeting ID: 974 4761 1504Passcode: 265336 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/adySeBnuIz

6 months ago

rketharajuGainsight Employee: Veteran Rookie

posted in Meetings & Office Hours

PX Weekly Admin Office Hours - Nov 8th, 2023

We will be hosting a session of Weekly PX Admin Office Hours! Our upcoming session is hosted on November 8th, 2023 at 11:30 AM ET/ 8:30am PT / 9:30am MT / 10:30am CT Here is the link to add the event to your Google Calendars. Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post them as replies to the questions). Join Zoom Meetinghttps://gainsight.zoom.us/j/93704231447?pwd=L0pQRXBWZTdNRVQ1SGJKRkxEakFRQT09Meeting ID: 937 0423 1447Passcode: 492826

6 months ago

anirbanduttaGrand Slammer

posted in Meetings & Office Hours

Welcome to the new home for VCAMs

Welcome to the new, more personal home for the VCAM series.You need to be ‘logged in’ to view VCAMs.Please Subscribe to this space to be in the loop of high value PM < > End user engagement that @Cornelia has championed so successfully!

6 months ago

baji_bathulaGainsight Employee: Veteran Rookie

posted in Meetings & Office Hours

EMEA Admin Office Hours(Thursday session) - 09/11/2023

This thread is for the Admin Office Hours session for Thursday Nov 9th,2023. Submit your questions to this thread and we'll address them during our session at 1-2:30 PM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 Ind

6 months ago

rketharajuGainsight Employee: Veteran Rookie

posted in Meetings & Office Hours

PX Weekly Admin Office Hours - Oct 25th, 2023

We will be hosting a session of Weekly PX Admin Office Hours! Our upcoming session is hosted on October 25th, 2023 at 11:30 AM ET/ 8:30am PT / 9:30am MT / 10:30am CTPlease submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post them as replies to the questions). Join Zoom Meetinghttps://gainsight.zoom.us/j/93704231447?pwd=L0pQRXBWZTdNRVQ1SGJKRkxEakFRQT09Meeting ID: 937 0423 1447Passcode: 492826

6 months ago

lila_meyerGainsight Employee: Grand Slammer

published in Training & Certification

End of Year Training Discount Offer

It’s Halloween in the US today, so it’s a good time for a scary good deal! 😉We have just a handful of instructor-led hands-on training events remaining before we turn the page to 2024. To celebrate the beginning of the holiday season, we’re happy to offer a 50% off discount on the following courses (calendar and registration here):New Admin Training: Nov. 13 - Nov. 17 (US), and Nov. 27 - Dec. 1 (EMEA) Level 2 Admin Training Preparation and Certification: Nov. 8th New PX User Training: Nov. 7 - Nov. 9Join us for live training one last time before the end of year and use the code endofyear-ilt50 to receive 50% off any of the above courses! (Good for a la carte courses as well as bundles.)

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6 months ago

sdrostgainsightcomGainsight Employee: ACE

posted in Meetings & Office Hours

US Admin Office Hours (Tuesday session) - 10/31/23 - 1pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

Hello everyone!This thread is for our upcoming Tuesday Admin Office Hours session today, Tuesday, October 31, 2023 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, October 31, 2023 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/92085010484?pwd=UWo1Wkd1eWhEVmdTZHlyakdtYkpSdz09 Meeting ID: 920 8501 0484Password: 301543 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/addOPjzrlv

6 months ago

baji_bathulaGainsight Employee: Veteran Rookie

posted in Meetings & Office Hours

EMEA Admin Office Hours(Tuesday session) - 31/10/2023

This thread is for the Admin Office Hours session for Tuesday Oct 31th, 2023. Submit your questions to this thread and we'll address them during our session at 10-11:30AM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 I

6 months ago

baji_bathulaGainsight Employee: Veteran Rookie

posted in Meetings & Office Hours

EMEA Admin Office Hours(Thursday session) - 02/11/2023

This thread is for the Admin Office Hours session for Thursday Nov 2nd,2023. Submit your questions to this thread and we'll address them during our session at 1-2:30 PM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 Ind

6 months ago

rketharajuGainsight Employee: Veteran Rookie

posted in Meetings & Office Hours

PX Weekly Admin Office Hours - Nov 1st, 2023

We will be hosting a session of Weekly PX Admin Office Hours! Our upcoming session is hosted on November 1st, 2023 at 11:30 AM ET/ 8:30am PT / 9:30am MT / 10:30am CTPlease submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post them as replies to the questions). Join Zoom Meetinghttps://gainsight.zoom.us/j/93704231447?pwd=L0pQRXBWZTdNRVQ1SGJKRkxEakFRQT09Meeting ID: 937 0423 1447Passcode: 492826

6 months ago

yuniyalGainsight Employee: Veteran Rookie

posted in Meetings & Office Hours

Unleashing Your Product as the Engine of Business Success! - Webinar on 25 Oct

💡Unlocking your product's full potential is the key to achieving business success, especially in Product-Led Growth (PLG). In our upcoming webinar, we're excited to take you on a journey that combines strategic insights with in-depth technological exploration!Date - 25 October 2023Time - 9 AM PST📎Register Here! 📌 What You'll Gain:-What’s the importance of Product-led Growth?-How to leverage Gainsight for managing Product Enhancement requests?-Manage Product Risks-Technical Deep Dive on Managing Product Usage using Adoption Explorer 🎙️ Guest Speaker - @rahul_prayakarao 🎙️ Presenters: @Anusha Mohan @achandak @yuniyal

6 months ago

sdrostgainsightcomGainsight Employee: ACE

posted in Meetings & Office Hours

US Admin Office Hours (Thursday session) - 10/26/23 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

Hello everyone! This thread is for our upcoming Thursday Admin Office Hours session today, Thursday, October 26, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Thursday, October 26, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET Join Zoom Meetinghttps://gainsight.zoom.us/j/97447611504?pwd=bFhIN3JiaS9GWld1c29oc1g3UElSUT09 Meeting ID: 974 4761 1504Passcode: 265336 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/adySeBnuIz

6 months ago

sdrostgainsightcomGainsight Employee: ACE

posted in Meetings & Office Hours

US Admin Office Hours (Tuesday session) - 10/24/23 - 1pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

Hello everyone!This thread is for our upcoming Tuesday Admin Office Hours session today, Tuesday, October 24, 2023 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, October 24, 2023 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/92085010484?pwd=UWo1Wkd1eWhEVmdTZHlyakdtYkpSdz09 Meeting ID: 920 8501 0484Password: 301543 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/addOPjzrlv

6 months ago

lila_meyerGainsight Employee: Grand Slammer

published in Training & Certification

Gainsight Admin Interview: Travis Morgan - Communing with Nature

Travis Morgan’s trail moniker might be Lone Wolf, but his knack for exploring uncharted territory is balanced by a deep appreciation for community. When I spoke to @tmorgan, he was fresh off the Centennial Trail in South Dakota where he led two companions on a 125 mile hike. Two years earlier he took his first long solo hike. On this occasion, he delighted in the opportunity to partake in the collective labor, collaborative problem-solving, and the shared pleasures of immersing himself in nature alongside like-minded individuals. Similarly, Travis started his stint at Netsmart as a team of one in CS Ops, but has since helped train others to take on Journey Orchestrator and Reporting responsibilities. He’s also gone from launching Gainsight 2.5 years ago and feeling a little isolated, to finding connection and resources within the broader CS Ops community. Tune in to hear more about Travis’s journey from Oracle project management, to Dir Ops for a multi-campus church, to his current rol

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6 months ago

baji_bathulaGainsight Employee: Veteran Rookie

posted in Meetings & Office Hours

EMEA Admin Office Hours(Thursday session) - 26/10/2023

This thread is for the Admin Office Hours session for Thursday Oct 26th,2023. Submit your questions to this thread and we'll address them during our session at 1-2:30 PM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 In

6 months ago

baji_bathulaGainsight Employee: Veteran Rookie

posted in Meetings & Office Hours

Cancelled::EMEA Admin Office Hours(Tuesday session) - 24/10/2023

Hi All,We are not running Tuesday 24/10/2023 office hours session because of public holiday in India. Regards,Baji

6 months ago

naga_raghav_sumanthGainsight Employee: Shoshin

posted in Meetings & Office Hours

Support Holiday Hours - November 2023

We have a couple of holidays this month across the globe, so we have modified hours for certain channels for the next couple of weeks while we give our team time off. Please find the modified schedule below.November 10, 2023: Live chat & phone support disabled Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity cases November 13, 2023: Live chat & phone support disabled Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity cases November 23 & 24, 2023: Live chat & phone support disabled Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity cases November 27, 2023: Limited chat hours Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity cases November 30, 2023: Live chat & phone support disabled Delayed response time on non-urgent issues Staffed 24 hours, but agents only wo

6 months ago

Anjali GoswamiGainsight Employee: Shoshin

posted in Meetings & Office Hours

Leveraging Community to Boost Adoption & Advocacy - Recording (19th October 2023)

Thanks for attending the Crankup Webinar Series for the month of October. In this webinar we covered, How to create value for your users while delivering feature requests and product updates. The importance of customer feedback. Case studies of boosting adoption and NPS structured feature requests and updatesPlease find the recording of the webinar below -Recording

6 months ago

Anjali GoswamiGainsight Employee: Shoshin

posted in Meetings & Office Hours

Crankup Webinar Series - Leveraging Community to Boost Adoption & Advocacy

In this competitive business landscape, ensuring the success of your product goes beyond simply delivering a functional solution. It requires a holistic approach that considers not only the technical aspects but also continuous improvements in the products to meet evolving customer needs and expectations. Join us in our 3rd edition of Crank Up Webinar Series for DH - Leveraging Community to Boost Adoption & Advocacy. The webinar is scheduled for Thursday, October 19th at 9 AM PST. During this webinar you will learn:How to create value for your users while delivering feature requests and product updates. The importance of customer feedback. Case studies of boosting adoption and NPS structured feature requests and updates.👉 Register Here 👈 Speakers - @Vishwas Katti @Anjali Goswami @Aman Have something that you would like us to cover/discuss during this session? - Post it in the comments below👇🏻

6 months ago

lila_meyerGainsight Employee: Grand Slammer

published in Training & Certification

Gainsight Admin Training Requests?

It’s that time of year where we’re gathering ideas for new Gainsight Admin training to build and/or offer in the coming year, and we want to hear from you! We’re open to any level or topic, and it could be elearning or hands-on instructor-led. If you have ideas for other products or roles, feel free to share those too.The more specific your suggestion, the better! For example, if you want more training on Rules Engine, tell us what area exactly or the types of use cases that would be valuable to you.Please add your suggestions in the comments below, so others can add to or +1 them!

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7 months ago

sdrostgainsightcomGainsight Employee: ACE

posted in Meetings & Office Hours

US Admin Office Hours (Thursday session) - 10/19/23 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

Hello everyone! This thread is for our upcoming Thursday Admin Office Hours session on Thursday, October 19, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Thursday, October 19, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET Join Zoom Meetinghttps://gainsight.zoom.us/j/97447611504?pwd=bFhIN3JiaS9GWld1c29oc1g3UElSUT09 Meeting ID: 974 4761 1504Passcode: 265336 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/adySeBnuIz

7 months ago

jgasparroGainsight Employee: Rookie

posted in Training & Certification

Gainsight Certification Leaderboard Winners - May 2023

Congratulations to the Gainsight Admins and End Users who earned the top score on our customer and internal leaderboard during the month of May!Gainsight certifications are designed to validate understanding of the core concepts and demonstrate your skills are up to date with innovations across the Gainsight platform. You can find more information about the topics covered, retake policy, etc. on the certification page on Gainsight University. Will you make it on our leaderboard in June? If you do, you’ll earn some swag. Take the certifications today! Level 3 Admin Certification:Pedro Gonzalez Adolfi (customer)Level 2 Admin Certification - Reports & Dashboards:@priscilla.torres (customer) Peddi Raju Gadi (Gainster)Level 2 Admin Certification - Journey Orchestrator:@kellyrogers98 (customer) @sdoty (Gainster)Level 1 Admin Certification:@jodell (customer) @sakshibansod (Gainster)Gainsight End User Certification:Matthew Spencer (customer) @smuthiah (Gainster) Note: If test takers a

7 months ago

sdrostgainsightcomGainsight Employee: ACE

posted in Meetings & Office Hours

US Admin Office Hours (Tuesday session) - 10/17/23 - 1pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

Hello everyone!This thread is for our upcoming Tuesday Admin Office Hours session on Tuesday, October 17, 2023 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, October 17, 2023 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/92085010484?pwd=UWo1Wkd1eWhEVmdTZHlyakdtYkpSdz09 Meeting ID: 920 8501 0484Password: 301543 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/addOPjzrlv

7 months ago

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