Product Experience February 2026
We’re excited to share the latest insights from Gainsight Product Experience. Inside, you’ll find updates designed to help you learn, connect, and grow. We hope you enjoy exploring what’s new, discovering fresh ideas, and finding meaningful ways to engage with the broader Gainsight family as we continue to grow together.
Let’s dive in!😀
Guide Users with Speech Bubbles
Knowledge Center Bot has even more customizations to assist users in your product. Speech bubbles are the newest addtions in the KC Bot editor, allowing you to proactively guide users to the bot and set clear context for its purpose. Admins can select the visbility, background color, text color and message content, including personalized messages.
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Notify Users of Unread or New Content
Notifications have been added to the new Knowledge Center Bot editor. You can configure them to highlight newly added or unread content in the Content Group and Recommendations widgets. The notifications can also prompt users to revisit the bot when updates are available.
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Add Multi-Select Options in PX Engagements
Check out this recent PX how-to post, where we walk through how to build a multi select feature in PX engagement. This layout allows users to visually choose options using image-based checkboxes. In this post, we show you how to capture user selections, update a custom attribute upon submission, and automatically close the engagement—creating a seamless, intuitive experience from start to finish. If you're looking for a simple way to make your in-app engagements more interactive and better capture user preferences, this step-by-step guide will help you bring it to life.
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Read the full story to learn how Acquia made it happen
Tracking Quarterly Retention in PX
Alistair is exploring how to measure quarterly retention in PX. While the standard retention report compares activity in Month 0 vs. Month X, he’s looking to analyze engagement across grouped time periods — for example, Q1 vs. Q2 — to better understand community retention trends.
How are others approaching multi-month or quarterly retention analysis in PX?
Check out the discussion
NPS Badge Visibility Lag: How Can We Prevent Repeat Responses?
Danny Pancratz shared a question about NPS badge visibility in PX. After users submit a survey, there appears to be a lag in re-evaluating audience criteria, allowing some users to respond multiple times before the badge is hidden.
Are there faster or more effective ways to update qualification logic — such as using Custom Events instead of User Attributes?
Join the discussion and share your approach
Join Our PX Customer Office Hours
We are now offering weekly office hours with the PX team. Bring your questions, swap ideas with other PX users, and get quick, actionable guidance. If you have a named CSM, continue to use them as your primary contact.
Register Here
Webinar Recording: Drive Product Adoption with Effective In-App Engagements
Missed the webinar? The recording is now available.
In this session, we explored how to design and deliver effective in-app engagements in Gainsight PX to drive product adoption, improve user satisfaction, and create measurable business impact.
Key Takeaways:
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Why in-app engagement is critical for modern digital products
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How to use guides, tooltips, and surveys effectively
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The importance of timing, triggers, and contextual relevance
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Best practices for solving real business challenges through targeted engagements
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Real-world examples and practical template walkthroughs
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Common pitfalls to avoid when building engagement strategies
Watch the full recording here
