Improved Moderation Overview: public beta feedback thread

Am I missing something, I don't see any of the filters in my [Beta] Overview section - not much I can do with it at the moment. See screenshot

Thanks for letting us know @aluciani - that’s unexpected behaviour. We’re looking into it now - I’ll send you a private message when we’ve got a fix.

Hi, thank you for making the beta version available! We’ve tested a bit so far and this is our feedback and questions.

Save Custom Views

Some minor issues and questions

• When the overlay is active: Is there a difference between "X" and "Cancel"?

  

   

• Entering a custom view name doesn’t automatically move the radio button from “Save changes to the current view” to “Create new custom view”

  • this makes it possible to overwrite a view you didn’t want to overwrite

  • Suggestion: As soon as the input field has content in it, automatically activate radio button “Create new custom view"

• Works like expected: When I choose a name that already exists, I get an error message

  • Doesn’t work like expected: If I then remove the name I just put in and instead choose "Save changes to the current view", I can’t save it (“Something went wrong”)

  • After closing the overlay and reopening it, the same error message reappears

    

     

• Are special characters allowed be used to name a view? Like emojis? (Asking for a friend)

• It’s possible to have two overlays (Filters / Save view) open at the same time
   

  

   

Edit Custom Views

• the Filter “Published in” only supports a single selection
  • Will it be possible to multi-select?
• the Filter “Published in” doesn’t support parent categories
  • Will this be made possible?
• Some issues with the “Filter menu”
  • huge margin between the categories, which results in only showing a few categories at a time
    • Suggestion: Reduce margin to have more list elements in the view port

Share view

• no visible feedback to the click, it’s not clear what happens when you click on it
  • Suggestion: Message that says “The URL was successfully copied. You can now paste it …”

Other observations

• long titles (250 characters) mess up the table

  

  • the width of the title column will be increased and other columns have less space (e.g. in the Last Activity columns content breaks into three lines) 
    • Suggestion: Have a max-width for the title column (like 50% or so) / or min-width for any other column

• Small layout thing: User profile images aren’t aligned to each other

  • Suggestion: Have a fixed width for the timestamp (there’s not much length variations possible)

• in some cases users are shown as “Anonymous”, while checking the topic page shows the correct user name and user profile image

  

   

Thanks @daniel.boon!  FYI here are my must-have use cases:

"As triage leader, show me all open ideas that have no moderator assigned"

Ideally we can rotate through this role of assigning moderators to ideas so they can pin replies to make our customers feel heard. Then:

"As a product manager, show me all ideas assigned to me for moderation that don't yet have a pinned reply"

The expectation is a product manager will pin a reply within two weeks of any new idea going live.  Finally:

"As VP product, show me all ideas that have a moderator assigned but do not yet have a pinned reply sorted by create date"

I need a way to know whether my team is actually living up to the SLA expectation of two weeks as stated above. 

Happy to chat about these requirements off-line.

aluciani wrote:

Am I missing something, I don't see any of the filters in my [Beta] Overview section - not much I can do with it at the moment. See screenshot

 

@daniel.boon our community has the same thing!

Suvi Lehtovaara wrote:

aluciani wrote:

Am I missing something, I don't see any of the filters in my [Beta] Overview section - not much I can do with it at the moment. See screenshot

 

@daniel.boon our community has the same thing!

Thanks for letting me know. We’re looking into it - I’ll send you a PM when we’ve fixed your instance @Suvi Lehtovaara

One addition to our feedback: We’d like to see overlays automatically closing (like in “dismiss” or “cancel”), when you click outside the element.

I won't do this; can lead to data loss. I have the unfortunate pleasure of having a laptop with touch screen, and you have no idea how many colleagues touch my screen to point at something. Bam, data gone (when having this behavior). To be clear: there is not much data to lose here, but still..

I'd only recommend this when you are in ‘read’-mode. 

Good point, @Koen Sterken!

Thanks for the feedback everyone! I’ll tackle each reply one at a time.

@bjoern_schulze - first some inline answers to your questions 🙂.

Secondly, thanks a lot for the other UX suggestions and the bugs you spotted! Once we’ve gathered up enough feedback for our next iteration, I’ll update this topic to make it clear which suggestions/bugs we’ve taken action on.

@josh-sp Thanks a lot for sharing your use cases! Crystal clear to me.

We’re actually also looking into how we can improve our ideation moderation in the near future, so I hope to have some updates for you on these filtering options in Q3.

I noticed the following difference between the NEW Overview and CURRENT Overview; the total page numbers are different.

NEW Overview

CURRENT Overview

Has the old Status column been taken out? At least I couldn’t find it in the beta-view, thus there’s no indication whatsoever which  thread is completely new and which has unmoderated comments (we allow comments straight to public and read everything and reply if needed)

aluciani wrote:

I noticed the following difference between the NEW Overview and CURRENT Overview; the total page numbers are different.

NEW Overview

CURRENT Overview

 

Good spot @aluciani! The new overview is built on top of our new codebase, so it’ll be more reliable than the old overview (especially when it comes to older/migrated topics). In addition, in the new overview we’re not currently showing the ‘Reported’ topics created when a user flags a post.

Hey @Patomiäs - we don’t currently have the Status column available in the new overview- it’s listed alongside other gaps with the old overview in the article (under Click to see a list of the known gaps that we plan to fill over the coming months). I hope that clarifies things :)

Ah, sorry! 😃 Too quick to read once again, didn’t notice that spoiler over there   Gtk that it’s coming 

Hi @daniel.boon, we have same issue.

Hi @ErikT - we’ve fixed that now, so you should be good to go!

I’m seeing the following - no name added.

I can’t recall if that is something you folks are looking into or this is a new bug.

I also noticed the date get cut off here - Something to check out

If I delete a reply how quickly before the name will disappear from the overview? or is this a bug? I’ve noticed some names have been removed and some not even after removing replies.

@daniel.boon the suggestions for the “Assigned moderators” are incorrect in our view. Several users on this list are banned users  Actually, most of our active moderators are not on that list 

@Patomiäs tested this new overview while moderating our community. There are some things that we would like to point out:

1. the new overview seems to be rather unstable. We saw several topics in which, the user name of the last comment was incorrect, sometimes even some topics that had new comments were not visible in this overview.
2. Autorefresh is not working at all times.
3. The filter “less than 1 replies” is not <1 replies but is ≤1 replies. This is relevant as our moderators go through topics that have no answers. And with a large community, seeing also topics with 1 reply slows you down a bit 
4. We would like to be able to filter “Unanswered questions” = all Question-typed topics that have not been marked a best answer.

daniel.boon wrote:

aluciani wrote:

I noticed the following difference between the NEW Overview and CURRENT Overview; the total page numbers are different.

NEW Overview

CURRENT Overview

 

Good spot @aluciani! The new overview is built on top of our new codebase, so it’ll be more reliable than the old overview (especially when it comes to older/migrated topics). In addition, in the new overview we’re not currently showing the ‘Reported’ topics created when a user flags a post.

@daniel.boon It seems that the oldest topics in the new overview are from September 2017. Is there a reason why?

For us as an older community it would be important to have visibility to older topics as well. We had one case where a spam bot left a reply to a topic from 2017 - this was not visible in the new overview