Community is all about connection—bringing your customers, teams, and resources together in one place. But when language becomes a barrier, those connections can break down before they even begin. That’s why we’ve been hard at work making Gainsight Customer Communities truly global, ensuring every user can engage with your community in their preferred language.
Over the past few months, we’ve rolled out enhancements that make it easier than ever to create and manage multilingual communities. With today’s release of the Localized Homepage, your community can now deliver a seamless, localized experience across homepages, categories, and interface elements!
Let’s take a look at what’s now possible.
Localized Homepage
Your community homepage is the front door to engagement, and now it can adapt to each user’s preferred language. With the Localized Homepage, you can create dedicated homepages, and Knowledge Base and Community overview pages for various languages. Tailor banners, widgets, navigation, and content recommendations in the user’s selected language. This ensures a more welcoming, intuitive, and personalized experience from the moment they arrive. Community managers can configure and preview different homepage layouts for each supported language, giving full control over how content is presented to diverse audiences.
Localized Community & Knowledge Base Categories
Conversations and knowledge-sharing shouldn’t be limited by language. With Localized Community & Knowledge Base Categories, you can now create dedicated spaces in both the Community and Knowledge Base modules for different languages, ensuring that users can easily find discussions, articles, and resources in the language they’re most comfortable with.
Fully Localized Community Interface
Every part of the community experience should feel native. With the fully localized interface, all system-generated UI elements, including buttons, menus, and page titles, will display in the supported languages you selected. Community managers can also fine-tune translations to better match their brand’s voice and terminology. Plus, languages can now be configured behind the scenes before going live, ensuring a seamless transition for members when they join.
Remember Language Preference via Cookies
Nobody wants to reset their language preference every time they visit your community. Now, when members select a language, their preference is saved via cookies—so whether they log out, close their browser, or return later, they’ll automatically land in the right experience without needing to switch manually.
What’s Coming Next?
We’re not stopping here! We’re working on even more multi-language enhancements, including:
- AI-Powered Translations – One-click on-demand translations for topics, replies, and threads.
- Language-Specific Search Filters – Allow users to filter search results by language for better content discoverability.
- Language as a User Property – Users will soon be able to set their preferred language in their profile, ensuring a consistent experience across sessions.
- Localized System Emails – Ensure all automated notifications and system messages are delivered in a user’s preferred language.
We’re committed to making your community more accessible, global, and engaging. With these multi-language enhancements, we’re breaking down barriers and empowering users to participate fully in the language they’re most comfortable with.
Are there other areas of Customer Communities where you’d like to see multi-language support? We’d love to hear your thoughts! Drop your feedback in this thread or reach out to us with any questions.