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Hi everyone, A former colleague of mine recently shared an interesting article with me on the topic of machine learning & AI in a community & support context. I’d like to share it here, too, and thus start engaging in an ongoing conversation where all of us have the opportunity to find & share relevant content worthwhile reading. So, without further a do, I’ll start with this: http://www.instrument.com/work/moderator What articles - or books - have you come across recently that were relevant to your job? Are you subscribed to any blogs, newsletters, podcasts (you name the format) to keep up to speed on what’s happening in the professional Community & Customer Support world? Cheers Mathis

Does the Gainsight Community software support the tagging or mentioning of another user? I find myself occasionally wanting to reply to a specific item in a thread or call out a specific user, but cannot see if / how the Community supports tagging a user (for example, @Matthew Lind, if I somehow wanted to get my own attention).

@Henri @Steven B @Bram2 @Sophie, I was quite impressed with the super cool brand activation that Proximus made in Rock Werchter! So many people were wearing Proximus caps! Really well done! Second best only to the music ;) Congrats!

Hello, I joined inSided as a Product Owner for Developer Experience at the beginning of the year. I am eager to understand the jobs, pains and journey you take with our products from a development point of view. Feel free to show your interest if you are happy for me to observe, interview and gain insights about the developer experience with your community. What counts as Developer Experience? Using our APIs Creating cool integrations Tools and Deliverables for a developer. For example, SDKs, Docs etc. Best wishes, Gino

Hi all, Later this year we will host our Annual inSpired Conference here in Amsterdam! ☺️ Looking forward to seeing you all there again. Soon, we will provide you with more information on that. For now, I am interested to hear what other events you are attending about communities/social support/engagement/etc. And if you go to an event, what are you mainly looking for? I am curious to hear!

Hey guys, following the last Innovation Lab and the comments about a back-end shortcut I thought this community would be the right place to share the workaround we use at Sonos. This will work if you are a Google Chrome user but you might have other ways to implement it on other web browsers. The trick is to replace the Chrome Home button by the shortcut. 1. Activate the home button: Go to the Chrome Settings > Appearance and activate Show Home Button 2. Modify the following code by replacing the Sonos url with yours: code:var url = window.location.toString();window.location = url.replace(/en.community.sonos.com/, 'sonos-en.insided.com'); 3. Click on 'Change', select 'Open this page', paste the code and press OK. Now you should be good to go. Please keep in mind that it will work only if you are in a front-end topic page. This will not work in you are in the home or a sub-forum page. I hope this helps you guys in your daily operations, if you have any issues with the code and your

At inSided, we have a nice tree and we got the opportunity to give each other compliments by hanging a compliment card for a colleague in the Christmas tree. And then we thought; we want to give you the opportunity to hand out compliments too! So: who would you like to send on Chrismas Holiday with a good feeling? Who deserves a compliment for their community, something in design or strategy, or the way they handle super users for example? Be open & share your compliments!

December 1st we had over 120 of you joining the inSpired Community Event! You all participated in multiple sessions and connected with each other over drinks and dinner. Some of you even made it to the after party. For those who weren't there; we missed you! If you want to get a glimpse of what happened at the event, below are the topics that were created by Social Inc. during the sessions. Let's keep those conversations going! Sonos' Keynote: The three pillars of Sonos, what's your next bet? Session about gamification: Put you, you and you on the game Session about turning content into powerful insights: Data, it's what you do with it that counts Session about co-creation: How do you co-create with your community? Session about integrations: Integrating communities, best practices Session about the future role of online communities: Where do you see your community in five years time? Session about creating engaging content: Brand publishing and how to get started. We

I will be attending Pulse Europe taking place November 30 and December 1 representing Gainsight's Product team.  If you or any of your team members would like to meet during the conference, please reach out to me directly at dstokowski@gainsight.com to schedule a meeting.  

Hi, Some day in the near future we will go responsive (finally!). We'll throw in a redesign when we're at it. For this, I need to know how many pages a responsive InSided community has (without the extras like the blog, co-creation pages etc.). Thank you, Jolien

The community is a place for all of us to discuss, learn, share experiences and to make suggestions to improve and support each other in community building. To make sure this community is a great place for all we have a few guidelines. Be yourself Use your real name. We all want to know the real you! Don’t be afraid to ask You can start by searching for a topic to see if others have already asked a question or started a discussion. If you do not find anything helpful to you, don’t be afraid to ask! Our community team is here to answer your questions and to help you come up with solutions. Be constructive Having a different opinion and being critical is great but only if it is used to foster healthy discussions. Help others grow by giving them constructive and respectful feedback, which they feel comfortable with. Keep away from personal accusations or name calling. Be open One of our favorite core values at inSided and we think it should apply to the community as well. It’s al

What custom CTA types have other people have created in addition to the out-of-the-box options provided in the tool?

I am introducing Gainsight to my Professional Services division. They will not be Gainsight users so I am looking for a high-level "what is Gainsight" video. I plan to do a demo of our specific instance but want a quick salesy video (under 2 mins) to show before diving into our own org. I found this old product demo video but am wondering if you have this exact video available in a more current version (this video is 3 yrs old)? Doesn't need to be Gainsight 5.0 with the new UI but the immediate prior version of UI would be great. Thanks for your help! https://vimeo.com/63709432

Thrilled with the level of support we have been receiving from GS Support.  Steve Davis has been exceptional in helping us resolve several issues.  Highly knowledgeable, patient and an absolute pleasure with which to work.  Total rockstar.

We usually come out here to the community to post our Questions, cite a Problem, submit our Ideas, but the least used conversation type is Praise. I wanted to take a moment to thank the people who work so hard behind the scenes to make this community a robust platform for the exchange of knowledge and ideas.  A great big thank you, too, to the product and documentation teams who are so responsive and engaging in trying to help solve our business problems in both the long and short term.  Your commitment to helping your customers be successful is clearly evident, and is what keeps me coming back to the community time after time. Also a note of appreciation for all these individuals who spent countless hours with customers like myself at Pulse last week.  Truly a pleasure spending 1-1 time with each and every one of you.  To name you all individually would be a difficult task as there were so many people who made Pulse 2016 a rewarding experience.   Thanks ag

Red Hat is hiring for an Engagement Designer in our Success Operations team.  I tried to add this to the Gainsight Job Board, but it isn't being published.  So, figured I would post it here under the Networking category. Raleigh, NC is the preferred location. https://careers-redhat.icims.com/jobs/50802/customer-engagement-designer/job Feel free to contact me directly with any questions:  jwk@redhat.com

Hey Everyone! We like to send out swag, you like to wear it. Share with us your best Gainsight swag pic here!

Hello Everyone, Here to announce another new category today! The Networking Category! This category will allow for the sharing of different opportunities between Gainsight users and hopefully help everyone out when they are in need of a fellow Gainsight user. Additionally this is a great place to introduce yourself and tell us a little about you so that everyone can be better acquainted! Let me know what you think of this new category or if you have any questions!

Hello Everyone! Welcome to Community! Gainsight is a community of real people who are passionate about customer success. Here they collaborate on answers, solutions, and ideas about the products and services they love — and the ones they wish were better. We invite you to make your mark here, but we do have a few rules. At the bottom of this page you will find a full list of practices for using the Gainsight Community, but here are a few quick tips and tricks for using Community. Setup: When creating your account be sure to use your real name and your work email. You can set up a personal email if you want after, but this helps us to identify which company you work with. Activity: We are a community that wants to help and be helped! So go ahead and post your crazy question. Know the answer to that question? Help a fellow member out! Stay active and get answers, be sure to "like" things as well! It can help show the most helpful answer in a post. Golden Rule: You know