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When adding CTAs to Customer Goals, there’s a filter on top and it would be nice if I could make a default one (ie. show only Open CTAs). I haven’t found a place where to configure it. Did I miss it or should I open a new Idea? Thanks!

Hi Team, On rules for custom field mapping on multipicklist field, need to have the ability to load the multiple values for multipicklist field selection 

In NXT,  currently we are displaying the milestones for the report created on Activity Timeline object only when we add Company Name filter criteria.Due to this limitation , we are currently unable to display the milestone view in C360. Checked with the engineering team and this has been considered as an enhanced.Logging this post for product team review to check and add this to the future road map. 

Our customer success managers want the ability to associate multiple relationships with each other in a parent child manner for some of our global accounts.Does GS already have this ability or is it on the roadmap

Adding the ability for our clients to resize the bot screen to their liking rather than just small or large would help our clients view the content and do the learned activities within the content, rather than read it, close it out, then try to remember what they read. We do not link out to other sites where content can be on additional screens.

Presently, users can only create new Rating Performance widgets on surveys with status Active or Completed. Customer is requesting that status Paused be included in this set.

There are currently SO many different places to assign permissions. While we appreciate the ability to customize, it makes certain features/functions hard to manage. Our current dilemma is assigning object permissions for self service analytics to our viewer analytics users. We don’t want to open up all flattened objects to our full users (it would be too much), but also don’t want maintain both a permission bundle and group for the exact same set of users.First Ask:Ability to assign specific objects to permission bundles AND permission groups.Current Process Outlined:New user is added and included in our viewer analytics permission bundle. Now our user management team also has to navigate to data permissions and add them to a custom viewer analytics group (this cannot be automated as these users have different departments, titles, etc.). Second Ask:For this particular use case, we know we’r

It will be good idea if we can get ability to view SFDC object field level dependencies as well as Data Designer dependencies listed on Analyzer. 

We use the S3 Export daily and we have a LOT of business partners using the survey responses for automated follow up, linkage to Customer Service cases, and general Client Health scores. One thing missing in this export for CSV is the [eventId]. The one thing necessary to determine a CSAT answer from today that is different from a CSAT answer from 6 months ago. (yes you can use the date to tell them apart, but when using them in a database, the eventId would be the unique key for each response. 

When I set the border radius for Cards in our community Theme, it doesn’t apply to the quick links widget. Thus, I have to remember to adjust the radius every time. I’m sure there are versions of this for buttons and other widget features too. Keep: The ability to customize widget styling with border radius adjustments, button colors, background colors, etc. Add: When something is set as a default in the theme (border radius, etc), apply that default on applicable widgets as well. 

Currently, copy and pasting items directly into the note field of Timeline activity seems to work intermittently. I would like to see the note field support thumbnail preview and download within this field.

[Product areas are only available for Business and Enterprise customers]Product areas are used to communicate which product type, version, or model is discussed. Product areas behave the same as public tags and are optional to add, however product areas can only be added to Ideas and Product update topics. How To Configure Product AreasLog in to Control as a Community Manager or admin role Go to Control → Settings → Product Areas Click ‘Create product area’, add a name, and hit Save changes. Optional: “Create sections” for your different products, and enable “Mark product area as mandatory in destination while submitting an idea.” You’re done. Your new product area can now be selected when creating/editing a product update.

At this time, there is only the ability to set a default value for null values in Activity Type when syncing from Salesforce to Gainsight. It would be a useful feature to be able to set a default value for all Activity Types coming in to give more options for our customers’ use.  As an example:I have a customer who has their default value for their Activity Type set to “Pricing Conversation”The way it is set, any Null values from Salesforce will sync in with the type “Pricing Conversation” when loading to Gainsight.However, when an activity comes in with the value “Meeting” from Salesforce, it stays a “Meeting” when being loaded to Gainsight.My customer would like the ability to set all Activity Type values to “Pricing Conversation” in Gainsight, even when the Activity already has a value such as “Meeting” in Salesforce.

It would be great to @ a public tag like we can with usernames or using a # to trigger it. Desired results: hyperlink a public tag (like the tag cloud) within a post. Easily auto-populate the public tag within a post (like when you @ and start typing)  Drive increased traffic to comprehensive search of that tag. I don’t ever really click on tags at the bottom of posts or in tag clouds. As a reader, I’m focused on the content within the post and I typically exit the page before I get to the button (where tags are). Similar to when reading an article on ESPN.com or another site, it’d be great to link keywords to the equivalent of a player/team page.  

I rely on Gainsight’s Object Analyzer pretty often, but one major gap that’s becoming more noticeable is that I can’t tell if a field is used on the C360 or R360. I suppose this is mainly only relevant for the Company and Relationship objects, but for those two, it would be really nice, especially for those of us who have multiple layouts on either the C360 or R360. 

Hi,Is it possible to add a date and time stamp to ideation and product update replies like it does on the forum replies?ThanksEllie

Cannot see which fields are Editable unless we hover over them.Hope to see a pencil icon without hovering if the field is editable

We’ve had an SEO audit done on our community. There are a number of improvements we’ll present here as ideas.This is based on the community.insided.com implementation of the Insided Platform, but the basic principles extend to all properties utilising it – including the ones we employ.One of the things we're working towards is reaching core web vital thresholds (LCP <2500ms, FID < 250ms, CLS < 250ms) in order to have the domain comply with Google's expectation for the upcoming Page Experience update in Q1 2022.The single biggest blocker to this at the moment is the TTFB for the initial request to the server. As illustrated in the WPT profile for this domain, the TTFB for the initial request is 700ms – though we routinely see this go as high as 1000ms.With the stack the current way it is, this means we can't start fetching the required assets as late as 800m

customer request: want to be able to report on custom event property value across 7+ properties. Each custom event record holds 7+ values, and QB can only report on up to 5 in one report, then user gets “You've reached the maximum number of audiences and events allowed”

Post on behalf of a customer. It is found that for any engagement that could use the View Type of Bar, when it first shows up it gets a fixed width according to current viewport size. Initially it is fine until the browser window width is increased, then it doesn’t quite look as pleasant.https://share.getcloudapp.com/Qwu92KzpIt be good to have a setting to set the width to be 100%.

We have a use case for creating an introduction survey page and would like it to just have a Next button without any questions. From what I can tell, if you have a page without a survey question prior to a page with a survey question, it will jump to the page with a question and skip the page without a question entirely.This would be most useful as the first page of a survey.

User with viewer license unable to view reports with SFDC object as source in C360As View_group bundle cannot be edited connector 2.0 and 3.0 access cannot be assigned to viewer due to which they are unable to view reports with SFDC object as source.Workaround would be to assign user with FULL license and assign a customer bundle

It’s a pain to have to scroll back through the date picker to get to the start of the community activity.

We have two use cases for the ability to export the users in a Sharing Group:We periodically audit users in each Sharing Group and it would save time to be able to export all users into Excel and compare using vlookup with our active user list.  We are configuring Attribute criteria to auto-manage Sharing Group users.  The criteria has been added but there are users missing and others that were added in error.  To troubleshoot these issues, I need to manually compare the active user list to the Sharing Group users one at a time and vice versa.   The ability to export the Sharing Group user list and use vlookup to perform the comparison would save a ton of time. 

Hi Team,While customer imported the survey from PX, In PX, email is not mandatory to send email but in CS, email is mandatory one without which survey cannot be imported. The system is designed to use  PX User Id for mapping ( PX -> CS ) to import surveys from PX -> CS.  Can you provide any alternative solution or can we make Email as mandatory in PX while imported.Error: No email id is associated with px user with id