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[Product areas are only available for Business and Enterprise customers]Product areas are used to communicate which product type, version, or model is discussed. Product areas behave the same as public tags and are optional to add, however product areas can only be added to Ideas and Product update topics. How To Configure Product AreasLog in to Control as a Community Manager or admin role Go to Control → Settings → Product Areas Click ‘Create product area’, add a name, and hit Save changes. Optional: “Create sections” for your different products, and enable “Mark product area as mandatory in destination while submitting an idea.” You’re done. Your new product area can now be selected when creating/editing a product update.   Need to update a product area? No problem - just go to the same page, press Edit, choose your new name, and save the changes. This will update all existing product updates which have this product area assigned.  Make Product areas visible in Destination: Think of

At this time, there is only the ability to set a default value for null values in Activity Type when syncing from Salesforce to Gainsight. It would be a useful feature to be able to set a default value for all Activity Types coming in to give more options for our customers’ use.  As an example:I have a customer who has their default value for their Activity Type set to “Pricing Conversation”The way it is set, any Null values from Salesforce will sync in with the type “Pricing Conversation” when loading to Gainsight.However, when an activity comes in with the value “Meeting” from Salesforce, it stays a “Meeting” when being loaded to Gainsight.My customer would like the ability to set all Activity Type values to “Pricing Conversation” in Gainsight, even when the Activity already has a value such as “Meeting” in Salesforce.

It would be great to @ a public tag like we can with usernames or using a # to trigger it. Desired results: hyperlink a public tag (like the tag cloud) within a post. Easily auto-populate the public tag within a post (like when you @ and start typing)  Drive increased traffic to comprehensive search of that tag. I don’t ever really click on tags at the bottom of posts or in tag clouds. As a reader, I’m focused on the content within the post and I typically exit the page before I get to the button (where tags are). Similar to when reading an article on ESPN.com or another site, it’d be great to link keywords to the equivalent of a player/team page.  

I rely on Gainsight’s Object Analyzer pretty often, but one major gap that’s becoming more noticeable is that I can’t tell if a field is used on the C360 or R360. I suppose this is mainly only relevant for the Company and Relationship objects, but for those two, it would be really nice, especially for those of us who have multiple layouts on either the C360 or R360. 

Hi,Is it possible to add a date and time stamp to ideation and product update replies like it does on the forum replies?ThanksEllie

Cannot see which fields are Editable unless we hover over them.Hope to see a pencil icon without hovering if the field is editable

We’ve had an SEO audit done on our community. There are a number of improvements we’ll present here as ideas.This is based on the community.insided.com implementation of the Insided Platform, but the basic principles extend to all properties utilising it – including the ones we employ.One of the things we're working towards is reaching core web vital thresholds (LCP <2500ms, FID < 250ms, CLS < 250ms) in order to have the domain comply with Google's expectation for the upcoming Page Experience update in Q1 2022.The single biggest blocker to this at the moment is the TTFB for the initial request to the server. As illustrated in the WPT profile for this domain, the TTFB for the initial request is 700ms – though we routinely see this go as high as 1000ms.With the stack the current way it is, this means we can't start fetching the required assets as late as 800ms in. That means in order to comply with the 2500ms LCP cutoff, we already "lost" a third of the window by the time the br

customer request: want to be able to report on custom event property value across 7+ properties. Each custom event record holds 7+ values, and QB can only report on up to 5 in one report, then user gets “You've reached the maximum number of audiences and events allowed”

Post on behalf of a customer. It is found that for any engagement that could use the View Type of Bar, when it first shows up it gets a fixed width according to current viewport size. Initially it is fine until the browser window width is increased, then it doesn’t quite look as pleasant.https://share.getcloudapp.com/Qwu92KzpIt be good to have a setting to set the width to be 100%.

We have a use case for creating an introduction survey page and would like it to just have a Next button without any questions. From what I can tell, if you have a page without a survey question prior to a page with a survey question, it will jump to the page with a question and skip the page without a question entirely.This would be most useful as the first page of a survey.

User with viewer license unable to view reports with SFDC object as source in C360As View_group bundle cannot be edited connector 2.0 and 3.0 access cannot be assigned to viewer due to which they are unable to view reports with SFDC object as source.Workaround would be to assign user with FULL license and assign a customer bundle

It’s a pain to have to scroll back through the date picker to get to the start of the community activity.

We have two use cases for the ability to export the users in a Sharing Group:We periodically audit users in each Sharing Group and it would save time to be able to export all users into Excel and compare using vlookup with our active user list.  We are configuring Attribute criteria to auto-manage Sharing Group users.  The criteria has been added but there are users missing and others that were added in error.  To troubleshoot these issues, I need to manually compare the active user list to the Sharing Group users one at a time and vice versa.   The ability to export the Sharing Group user list and use vlookup to perform the comparison would save a ton of time. 

Hi Team,While customer imported the survey from PX, In PX, email is not mandatory to send email but in CS, email is mandatory one without which survey cannot be imported. The system is designed to use  PX User Id for mapping ( PX -> CS ) to import surveys from PX -> CS.  Can you provide any alternative solution or can we make Email as mandatory in PX while imported.Error: No email id is associated with px user with id

Hi Team,If we are using the rules to load the activity timeline to SFDC events/Task then we are not adding the attachments (which are linked to timeline activity) to SFDC events/Task. Can we have this feature.

Use case:We are using NPS & the Slack integration. We are waiting for the feature to be able to have different slack channels, once that is in place we will have one for only our NPS engagament.We’d like to be able to adjust which content is being pushed to the channel. For example we’d like to remove the question as it will always be the same. Another example is we’ll have a custom attribute called “User title”, we’d like to be able to replace the default “Job title” in the slack post with “User title” etc.

Hi Team,Client (Nagarro) is looking to achieve an use case where they need to have two fields in the detail view with below configuration:Field 1: Non-editable field with default value  Field 2: Editable field.Note: Both fields are preferred to be Rich Text Fields as they need to hold and display some good amount if text. With the existing system design we are not able to achieve the configuration of field 1 due to below:When ever we make the field non-editable in the configuration the option to add default value is not available.  We cannot have a default value while creating a rich text field due to existing limitation.(Community post: https://community.gainsight.com/ideas/enable-default-value-for-rich-text-field-44267 )Creating this post for product team review to look into this requirement and plan to enable it.

The Popular Topics table on the Content analytics dashboard provides a lot of interesting insight: views, replies, likes, and content helpfulness. All filterable by dates. But it’s lacking some key information you can’t get without clicking into the individual topics: publish date, category (unless you’ve filtered by a category, in which you won’t get a sense of how your most popular topics are distributed), etc. My interest would be in seeing columns for:Public Tags Moderator Tags Category Publish DateHowever, I’m sure others would want to see other columns. And all of these would take up space. Therefore, my recommendation is for editable columns in the Popular Topics table in the same way as the Content moderation views. Doing so would empower community managers with self-service options for content analytics. 

Hey community,Third time luck after the mess I’ve created posting this as a question instead of an idea… 😅We’re working on a revamp of our scorecard, and have previously deprecated inherited scorecards that were half-developed. With this comes the challenge of making sure all accounts (because we just have one scorecard for all for the time being) have the one and only scorecard in one batch.I’ve tried rules engine and it turns out the scorecardId lookup field is protected and cannot be bulk updated and the only way to bulk update the scorecard is to apply a dummy criteria such as: Company > Name =/= null (which in my mind is a bit silly as it’s applying what technically is impossible as a criteria to achieve that bulk update). Can we please make the scorecardId field updatable by Rules Engine? It would make more sense than applying criteria like this.Thoughts and upvotes welcome.

We utilize labels more than moderator tags so it would be great trigger on the addition and subtraction of these labels on a post .

Include post fields in 'topic' export data

Per my earlier post, looks like this isn’t possible today: For companies with multiple products, they often maintain multiple instances of Zendesk for each product-line and it would be helpful to be able to integrate each. In our case we have two instances for each of our products and I’d like to be able to integrate the other one easily.

Hello,Our teams are in need of seeing the Scorecard visual within the Success Snapshot. This is helpful for a variety of reasons: We are using the R/Y/G format and would like to display the color-coded view. Our biggest consumer of Success Snapshot data at this time is the Account Management team who are less familiar with the Scorecard numbering system. We would like to increase adoption of Scorecard, Success Snapshot and Gainsight overall by making visuals/reporting easily digestible. 

Pinned fields on C360 person section doesn’t stay as user state preservation is not happening. If we reorder any fields under C360 person section, when we refresh/re-visit the page. It went back to existing order. 

The current state of the GBQ connector does not allow you to select Gainsight’s User object as a destination for your job. Additionally, if you populate into a custom object, rules engine will only allow you to Update users, not create. This poses a problem for orgs who do not have a CRM that GS connects with and wants to populate that data into GS via their GBQ instance.