Archive

On behalf of a customer,      When creating an Email Template, we can add a Button, where we can then add a Link Token. This allows for link tokenization of the button in Journey Orchestrator, so that recipients will be able to click the button and have a unique link based on condition.     However, when this same Email Template is used in a Playbook Task, we are not allowed to use this token within the Button. This is not a supported token type with Email Assist 2.0, as stated in the documentation. (Send Emails from Cockpit - Gainsight Inc.)Email Template:Email Task:     From an Admin perspective, it would be highly desirable for this token type to be supported in Email Assist 2.0. Additionally, could the Email Templates documentation (Create Journey Orchestrator Email Templates - Gainsight Inc.) please be updated to more clearly reflect where this functionality can, or cannot, be used?

On behalf of a customer, and also having reproduced the scenario:       When using Rules Engine, we only have the ability to “Insert Null Values” when no match is found for a record on a Self-Lookup. Why could we not have another option, such as to skip the record and make no change?     In the documentation, it is stated that this Self-Lookup must be mapped in order to populate the Parent Company ID, since the source data may not have this value; this mapping is shipped OOB. The documentation doesn’t necessarily state that this is going to affect all Company records based on the match-by field. So, if you misconfigure this match-by condition, many Company records will have values nullified.      Related Document: Load to Company Action Type - Gainsight Inc.     This enhancement request is for additional options when no match is found, other than to insert null values, as well as the documentation being updated to reflect the full implications of this functionality in Rules Engine. Ple

When I am creatign a Custom NXT Widget If I add a page that shows the relationship cards, I cannot drill into the associated R360s fro mthe links. I would like the ability to do this.

Sometime the CSMs on our team send messages to several customers at once putting their emails addresses on BCC. We like to keep track of those message, to make sure certain important updates have been communicated to our customers. These messages are also something we would like to track as a mesurement of engagment for our CSM team. Currently we copy and paste those emails sent in to a Timleine activity.

These fields are requested by the Zapier Community team to be available in the “flagged posts” trigger that is in the Zapier integration: Post URL Originally published User posted User flagged Reason for flagging Time of flagging Thanks!  

we are receiving a large file from mixpanel to load in gainsight. Few of the days the run is getting succeeded and for the other failure runs we are unable to see the failed results in the UI. The issue is with the file size which Gainsight is not able to handle. There are data file size limit exceed issues. 

Hi Team, (This is with regards to NXT edition org) The use-case here is that I want to autopopulate one field based on the selection of other field in a success plan. I thought of using it using Dropdown Dependency-https://support.gainsight.com/Gainsight_NXT/02Data_Management/02Managing_Data_In_Gainsight/03Dropdown_List_and_Multi_Select_Dropdown_List#Create_a_Dropdown_list_for_Dependent.0ACategories , but it seems to be not working.  I see that it is planned for SFDC edition -https://community.gainsight.com/cs-ideas-21/field-dependencies-not-working-on-gainsight-37714 , so when can we expect it for NXT? 

The new scorecard activity feed looks like a great way to view histroical updates, but how can these updates be incorproated into a tabular or drill down report? We have our CSMs add comments on the overall health score to provide additional context. I pull in the comments field to many reports to make it easy to contextualize health going as one reviews one by one.      With the activity feed, will there be a way to add the most recent update into a report such as this? Or will I need to create a rule to update the comments with the most recent update?

Hi! Would be great to allow hotkey shortcuts like “Command + Enter” to send a post/add a comment. We had a community member reach out to share that he was surprised this doesn’t work since he uses it in most other online platforms. 

The screenshot is an example of what functionality would be helpful to have for Programs. Ideally, when a Conditional Wait is added there would be additional options to allow the customer to continue on a secondary path before the path ends or potentially continues up to the main journey. Purpose is to account for reality of customers having many different paths within a customer journey and being able to manage it all within one program. Currently, we often have to create a few separate programs to account for main paths  a customer might need for successful onboarding to a product. 

Hi Team, Currently we don’t have the option to map the rich text fields in the custom mapping section of the program . Do we have any plans of implementing this functionality. Below are the data types which we are supporting currently . 

Programs can have multi owners and especially backups distribute bottleneck.A Group owner (a moderator who created the group) should be able to nominate more people to partner with them in activities like:Group invites Approving membership… etc

A lot of us specialize on a particular product or client, and the outlook plugin provides a cluttered view when many products are assigned to the client or people belong to many clients (as it is the case in Service Providers). Hence, the following “enhancement request”.Enhancement Request: A Short summary: Allow the user of the email plugin to set a default product/relationship for filtering or sorting the results. What specifically is being asked for in this request? Focus on the what, not the how. When sending an email to the GS timeline via the plugin, all the relationships (products) that the clients whose emails are referenced has are shown for selecting one of them. It is time consuming, but more importantly distracting,  to try to find the proper relationship when multiple entries that are similar exist. Enhancement Details: Details of how the Enhancement should be implemented. In the Outlook plugin allow to select or input a default product and/or relationship that w

Our solution use cases span multiple products in our SaaS platform and therefore multiple GS product tags.  It would be great if a segment could be defined that spans product tags so we could tell when the E2E use case is complete.

As I design our community, I find the “Quick Links” element particularly useful. We use it to include links to outside resources, with custom graphics.  Unfortunately, to add this same set of links and graphics, I have to recreate the quick links element from scratch on every page on which I want it. It would be great if you could create a template element, and add that template on many pages. 

As an in-app guidance content developer, I’d like the ability to perform a bulk edit action so I can avoid manually modifying audience logic for 100+ engagements.

Allow for emoji’s to be used as a reaction to a question, conversation, article, idea, etc. much like you can in Slack. So lame that all a user can do is like something and cannot engage in reacting to content in a more dynamic way.

It would be great to be able to manually add people to the attendee list of an event in case they hit issues during the sign up flow. 

Idea: All the URL snippets available here: but double them with an SEO URL option. Impact: Would enable UTMs to work with system emails, negating the need for this idea 

While we can’t yet archive groups:A workaround here would be to not display groups that do not have a tag. That would free up space visually on the groups page when viewed by administrators and also allow groups without members to not be seen by registered users of the community.

My idea is that there be a separate tab which allows us to see filtered topics only from the members we follow and more specialized notifications etc.As per following thread  it is like bookmarking for another member’s profile. But it would have been better if we could get topics or notification filtration possibility from the members we follow etc.Thanks & Best Regards,Yasas

Is there anyway we can choose whether we want private group contributions count towards ranks or not? Personally I prefer we can count because our members’ contribution to the private groups are very valuable and they are most active in the private groups. 

Provide a way for members and internal teams (community managers, moderators, etc) to edit and delete their private messages.

Not only for moderators as ddpancatraz expresses, I need to be quickly go to the groups I am a part of as an end user, and be able to be notified 

I’d love to have a way to exclude posts and likes in groups from contributing to the leaderboard. In our case we have some private/hidden groups where the interactions in these groups we’d like to exclude. Today you can only exclude by role.