Archived ideas

Hi,A customer is using SAML SSO via Okta to authenticate into Gainsight. So they would like to have Just In Time (JIT) provisioning or SCIM in order to automate the provisioning/de-provisioning of users within Gainsight. Please share your thoughts

Hi, We would like to have the capability to make certain objectives non-deletable by users from a template.  Some date changes and additions should be allowed, but not delete.

Looking specifically at the use case of an onboarding guide type of engagement launched from the KC BOT:In keeping with the suggestions around “keeping engagements limited to as few steps as possible,” i’d like to eliminate our “splash” screen on engagements.   Basically, all of our engagements start with a “splash screen” that says this is what you’re going to do and click “Next” to get started.   The “Next” button redirects the user to the specific URL where they’ll start the next step of the engagement.I feel like this is redundant → the user has already made the choice to start the onboarding workflow, so I’d like to have them automatically redirected to the page where they can begin the *real*/actionable step 1 of the guide (i.e. “click on this specific UI element”) and not have to delay them with the splash screen whose main purpose is the button with the URL redirect.Has anyone found a way to do this?

Team,Can we think of GS and Google Drive integration as one of the process improvements for end users? Use case:Log google slides document into a GS timeline activity but gslides isn't an approved file type so the end user have to download to ppt or pdf in order to include it. 

We’d like to be able to add more granularity to the frequency of notifications.  We use @mentions in the Timeline activities a lot, so we’d like to be able to indicate that we want those real-time or daily but everything else weekly.

When our users are selecting their account they get both the Customer and Relationship level choices using Gainsight Assist.  Is it possible for the Relationship customers to hide the Customer choice when using Gainsight Assist and posting back to timeline?

Likes Received is another nice KPI for member’s personal branding (enduser) along side the other KPIs in the screenshot Having said that, could someone tell me what is the ‘Refresh rate’ of the ‘Most liked contributions’ leaderboard? My guess would be weekly, like the standard leaderboard?So the second idea would be to...Offer ‘Weekly’ and ‘All Time’ views to this leaderboard as well.  

Timeline note templates are now specific to timeline types, but shared between all Relationship types. I would be very useful to assign note templates to a specific Relationship type only, so you can have different hand-over templates for each product, for example

This idea is related to the filter operators on user overview: Scenario: You want to create a segment to track how community members from your company’s Tier Y Accounts are participating in the community. You would like to go to User Overview, then filter by email, and then use AND and OR to include several Accounts in one segment. What happens: While on the email filter, you are able to include AND and OR to pull several Accounts at once. You can search for members whose email ends with pink or yellow or red. 

A page version of this idea:   Similar to the pre-defined/out-of-the-box search pages for recently active, active since last visit, and unanswered questions. /search/activity/recent/search/activity/sincelastvisit/search/activity/unansweredIt’d be a feed of topics including: Posts authored by people you follow Posts replied to by people you followAnd ideally…Categories/groups you subscribe to.  TBH, this is the UX that most users expect from a feed based on dominant social platforms. Rather than try to recreate that, change the feed strategy, etc … this gives users the option to view the latest content that way. Combined with the other idea above, it’d make the Follow action much more valuable and promote user-to-user relationships. It’s much better than the alternative of having to navigate to the profile of each user you follow. 

It would be super helpful to be able to see what CTAs are leveraging a certain playbook. Right now unless everyone on the team is on par with being consistent with how CTAs are named and Playbooks are named, its a lot of clicks to see what is associated with what. For example, when you click on the ellipses on the right of the Playbook, there’s an option in the dropdown to see any items leveraging the Playbook- what CTAs, what Programs, Success Plans. 

CSMs would like the ability to bulk import new contacts in the R360 Person section.After meeting with a client, they may need to add 4 or more new stakeholders. Entering these 1-by-1 takes a lot of time. If there are potential matches already, Gainsight could walk you through each potential match to avoid duplicating a 'person'

This is a small formatting request! We send a monthly usage email to our customers, similar to the usage highlights report that Gainsight sends each month.Within the email there is a list of users that haven’t logged in within a certain timeframe, along with their last login date. I’d love to be able to update the format of this date field for the EMEA or APAC recipients so that format makes sense to them.  

Hey Everyone, The Piechart Dashboard Widget doesn't save choices of the QB report from the table.Video explanation of the issue: https://share.getcloudapp.com/P8u2vnzbCan we please consider this as a feature so that we can make the best use of the widget by showing the table values as selected?Thanks,Sai Kumar Padala

I’m admittedly out of my depth here and not quite sure how much Insided’s white labeling of Algolia can be tinkered with. But I also believe it was confirmed for me that Insided search prioritizes some types of content (articles) over questions and conversations, so maybe that means there are settings than can be done…IF Insided can prioritize some types of content in the search, I’d like to see a toggle on topic moderation that allows Community Managers to weight a topic with more significant importance and higher priority for searches matching Public Tags or keywords. Use cases: Prioritizing FAQs  Deflecting unnecessary duplicate questionsMy use case / inspiration: We see a lot of questions answered with references to previous questions. From user interviews, I think many people are using the recommended topics, but a lot are still sneaking through. While I can/will put those together into an FAQ article or resource, it’d be great if I could also bump them up the priority list in sea

Hi Team,Currently, when importing records from snowflake, as per current design we are treating them as UTC and converting these date field records to org’s timezone. For example, NTZ record would be shown as -8 (UTC-8) in the case of org in PST. If can provide an option for the user to select which timezone we need to consider when importing them to GS, it is possible to overcome this behaviour.

test question to idea for date stamping

Hi Team,Currently there is no easy way to edit the dsiplay of the field from data management.It would great help if you guys add a help text/highlight the display name when clicked on edit field.ThanksIndraneel  

Hi team,Had a CSM show me something today in Salesforce that I wanted to raise here. When creating a Timeline activity in Gainsight through Salesforce, the Activity Type is defaulted to “Update.” When the CSM changes the type, even if they do this before entering any data into any of the other fields, they get a dialog box warning them that whatever information they’ve entered will be lost if they change the type.We agreed this makes sense if someone has started entering data already, but if they haven’t, it feels like an extra click. Curious if this is intentional or if it’s something on the roadmap to be fixed?Thanks!

When specifying the audience in the query builder, it would be nice to be able to simply list a pre-existing segment.   

We have a field in Customer Goals “Product” that should control another field “Measurement”. However when you set up a field, the option to set the controller field is greyed out and you cannot set. I created the field and attempted to set in Data Management, which at least allowed me to search for the field but I could not save bc it is a system object. “Save and Close” in data management is greyed out, but I can search for the controller I want to useNot able to select the controller when creating the fieldSetup that shows I have a dependency mapping on the dropdown Setup that shows I have a dependency mapping on the dropdown 

Typically the workflow after looking at logs would be to go to the data setup, however HR takes you to “actions”. That means I then have to click to data setup and click again to “edit new dataset”. That’s too many clicks to get to where I need to go to makes changes to the rules

The Gainsight system was initially designed for Churn/Inactive accounts NOT to be listed in Gainsight Assist along with Active accounts.The only workaround is to change the status of a company/relationship back to Active. This is highly inconvenient.Please empower Gainsight Admins to configure this manually according to their business needs. 

I have noticed on the new C360 that the Health Score with History widget does not show the exception notification (blue “i” icon) that used to be on that widget on the old C360. I see the exception notification in the C360 scorecard section and on the dashboard report that is built on the Scorecard Mass Edit object.This is causing confusion for my users who are used to seeing the exception notification on the Summary section of the C360. Can we get the exception notification added back to that standard widget?  C360 viewDashboard view 

 We would like the ability to change the color of the input cursor/caret-color within the KC Bot. At the moment the carot-color cannot be changed from red.