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Community News

The latest news and and tips on getting the most out of the Gainsight Community

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Kenneth R
Kenneth R
started this topic

Definitions of our Idea Statuses

As part of our recent project to merge the Gainsight and inSpired communities we made some changes to the statuses of our ideas in order to...
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Keep using your Community account when changing companies

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367 Topics
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Anonymous
posted in Community News
Event: Growing Strong Product Makers

Hi folks,On September 22-24 we’re running our first mini-conference — Growing Strong Product Makers. We have some great speakers sharing their expertise on a variety of topics that can help you be a better product maker whether you are a PM, product leader, or collaborating with others working in product. Hear from: Lisa Mo Wagner - Strategic soft skills for PMs Adam Thomas - Leveraging cognitive bias in product Matt LeMay - How defensiveness kills collaboration Dan Olsen - How to define a winning product strategy Eileen Wang - Nurturing product makers among cross-functional partners Priya Bhatia - Using experiments to accelerate product growth Michael Park - From Zero to 6 product teams in 24 months Neeraj Mathur - Product and Design: How best to collaborate Moe Ali - Using user psychology for product growth We’ve focussed the days with short half-hour sessions that leave you time to balance event attendance with your workday.Registration is FREE - sign up here: https:

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adrienneHelper ⭐️⭐️
published in Community News
Focus on Community
Focus on Community

From starting a community, to deciding which teams should be in charge, and also how to grow and nurture an existing community, we present the do’s and don’t you should always keep in mind when thinking community: In this podcast, our VP of Customer Success discusses with the Director of Customer Experience at Higher Logic about the power of creating a success plan to help grow a community and create success for its members. There are a multitude of benefits that owning a community can bring, including driving adoption, increasing retention, and providing personalized customer experiences. It’s important that each department plays its role in growing and nurturing a community. So, which department should own your customer community? Our VP of Customer Success and CS Real Simple’s Kristi Faltorusso discuss how to start a Customer Success Community. They talk about secrets, learnings, and mistakes that you should keep in mind when building your community from scratch.

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dan_ahrens
dan_ahrensExpert ⭐️⭐️⭐️
published in Community News
Community Changes and a Warm Welcome to Cornelia!
Community Changes and a Warm Welcome to Cornelia!

Hi Community Members, Change is in the air and I’m excited to share with you some updates on what’s going on with Community. First off, we have a new Community Manager, Cornelia Berchy, who joined Gainsight last month. Cornelia has broad experience in running both virtual and in-person communities and will be serving as Community Manager on an interim basis for a couple of months as we make some additional changes.   Cornelia recorded this brief video introduction, so check it out and tag her to say hello!     The second update I’d like to share is that we’ve implemented some powerful new tools for our Product Management team that will help us consolidate product feature ideas and better communicate actual status of various enhancements that might be on the short or mid term roadmap. Part of this will include some updates to how we capture your ideas about our products. If you’d like to learn more and get a sneak peek into what we’re working on, drop me a DM and I can set up some time

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adrienneHelper ⭐️⭐️
published in Community News
Measuring the Impact of Digital CS
Measuring the Impact of Digital CSBlog

In our previous two roundups, we’ve discussed how and why Digital CS is important. Naturally next, we want to share ways to measure its impact.   The goal of a digital strategy should be to enable customers to get their jobs done with minimum friction. In this guest post, Ângela Guedes, Head of Customer Success at Belvo, gives us the low-down on Digital Customer Success and when (and why) you should mix tech-touch with high-touch.  Digital Customer Success is all about data. Your ability to succeed will be determined by your ability to leverage your customer data in a scalable manner. Find out how in Reach, effect, ROI: Measuring the impact of your digital-led Customer Success program.  Making sense of data isn't an easy task for any manager, but how do you choose the most important metrics, what sort of KPIs should a company that has 70,000 customers be looking at, and how to stay on top of all that data? These are just some of the important questions covered in this podcast when our

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adrienneHelper ⭐️⭐️
published in Community News
Building Your Digital Customer Success Program
Building Your Digital Customer Success ProgramBlog

Building your digital Customer Success program involves focusing on the customer journey and automating the tasks that CSMs perform frequently. Although it can seem daunting at first, building a digital Customer Success program does not have to be so. Taking the process one step at a time helps you ensure you stay focused on your goals. Not sure where to start? The inSided blog is here to help. Our team has outlined the necessary steps to build a digital CS program from the ground up.  We’ll start by guiding you through the steps of determining your customer journey. The reason for this is not just to have an outline of the steps your customers go through, but also to look at the value they gather at each step through product usage metrics.  After determining which journey your customers will take, the next step is establishing which channels you want to communicate with them through. We take you step by step through choosing which channels best suit your customer journey.   We then in

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techlorax
techloraxContributor ⭐️⭐️
posted in Community News
User Data Management: To Opt-in or Opt-out?

Well, I was interested in attending the upcoming Super User event, but this doesn’t feel very “Opt-in” friendly:Curious how you all approach compliance when it comes to consent for processing and how your relationship with marketing might influence this approach. Do you give your users more control over their data or do you require them to consent to marketing in order to participate in community activities?(Also, wasn’t sure where data management fits in the discussion board categories, so appreciate your patience while I learn.)

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Jeanie Lee
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adrienneHelper ⭐️⭐️
published in Community News
What is Digital CS
What is Digital CSBlog

Digital Customer Success is a data-driven methodology for creating value for customers at scale by using purpose-built tools that facilitate a personalized customer experience regardless of segment or lifecycle stage.The inSided Blog is a great place to learn more about the differences in “traditional” CS versus the more scalable “digital” CS.Let’s start with a more detailed definition:   In Defining Digital Customer Success (and how it’s different from “traditional” CS), we expound on the definition of Digital Customer Success and focus on how it’s different from “traditional” CS. Now that we know what Digital CS is, let’s explore The Core Components of Digital Customer Success, where we take you through what we consider the core components of creating a Digital Customer Success program which enables teams to scale and help customers realise value, faster! And finally, now that we’ve defined and explored that definition and core components, let’s dive into a practical application. Our

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Tracy PickupContributor ⭐️
asked in Community News
New GS Admin Training

Hi allI have been asked to look into GS admin training, our other GS admin has left.  there are two of us that are going to be doing this and I’ve started on the online and now I’m stuck as I don’t have the Sandbox etc.  is there any online video tutorials or instructor lead UK time?  Again, I looked at the availability of the instructor lead and nothing until October 21

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lila_meyer
lyne_therien
lyne_therienHelper ⭐️
asked in Community News
subscribing again to email inside the community

Hello there. I mistakenly clicked on the “Click to unsubscribe” link on an email from the GS community. It immediately gave me this page in a browser (it did not ask me to confirm my choice which would be a good idea):  How can I subscribe again? I checked my profile and could not find where… Thanks!Lyne

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davis.athertonContributor ⭐️
posted in Community News
HIRING: REMOTE - Gainsight Data Analyst

My name is Davis and I’m a recruiter with Insight Global. One of our top clients in the Bay Area has an opening for a fully remote Gainsight Data Analyst. Below is a breakdown of the day to day:Partner with business stakeholders to understand key metrics and document business requirements for developing appropriate business analysis and reporting applications. Analyze large data sets to identify, evaluate and prioritize data discrepancies across multiple data repositories and partner with the appropriate stakeholders to develop and implement a plan to resolve those discrepancies. Identify key business levers, establish cause & effect, perform analysis, and communicate key findings to various partners to facilitate data-directed decision-making. Perform highly analytical deep dives to identify the root cause and mitigation opportunities of data quality issues and specific actions to contribute. Build rich, interactive, and Executive-facing dashboards to track the progress of the bus

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Janine MarlattHelper ⭐️
posted in Community News
Testing Web Hook

Hello everyone,is there a quick and easy way to test a web hook.  I am having difficulty getting this started.

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jean.nairon
jean.naironExpert ⭐️
posted in Community News
Next GS Admin Meetup Event: August 12, 2021

Every month, the admin community is hosting our own events to connect and learn from each other. This month, we’ll talking about using automation to drive scale. Join us as @keith_mattes and @jessie_brainerd share some workflows using automation to scale for a non-tech touch team! Keith shares a cool workflow for renewals, and Jessie shares how she’s using Low Volume Objects as Linked Objects in CTAs to get people out of spreadsheets. To join, please go to our meetup page here: https://www.meetup.com/global-gainsight-admin-group/events/279806015/ See you all there!

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sai_ram
Robert Johnson
Robert Johnson
posted in Community News
Improve UX: If user not member of group, let them know

I am a volunteer moderator for the Miro community forum. We have someone post a question in one section, but another moderator moved the post to a section/group where one most join the group.The original poster opened the post to add a reply, but there was no “Reply“ textarea box - this was because they were not a member of the group. However, they did not know anything about “groups” or memberships”. It would be a better user experience to let the user know this from within the context of their post.Please move/tag this post to as required - I didn’t see anywhere else to post that was related to “feature request” or “feedback”.

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Jeanie Lee
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Janine MarlattHelper ⭐️
asked in Community News
Has anyone created and used bulk api python scripting for pulling data from gainsight?

Hi friends,Just wondering if anyone has used the python bulk api processing to grab multiple tenants, localizations, etc… not specifically called out in the rest API.I have code working to upload mass localization xliff files… looking to pull api keys for multiple tenants 10 at this time, and spin for every api key, the list of engagements (rest api), and also pull all the localization settings (18+)  for each tenant.Once i do this using the python bulk api stuff(limited experience and docs), I can then have a powerful automated tool to upload and download in mass localized engagements at a press of a button.any suggestions?

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jean.nairon
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AlecContributor ⭐️
posted in Community News
HIRING: REMOTE Gainsight Admin

About the Role:You will join our team to work toward implementing the Gainsight CS and PX platform and integrating it with our Salesforce instance. To be successful, you'll need to be comfortable understanding business requirements, translating them to effective solutions, andsocializing those solutions among your colleagues and business partners. This is our year to scale our technology and our operational infrastructure in order to handle high transaction volumes. If you’re looking for an opportunity to help a company grow – not just maintain a status quo... this is your chance! What you’ll be doing:Work cross-functionally with product owners, sales & success, marketing and revenue operations teams to learn business needs and instrument products. Ensure the effective performance and functionality of Gainsight. Design, build, validate and adjust workflows, reports and dashboards that analyze customer data from multiple sources, synthesize findings, and trigger actions for our Sale

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sai_ram
sai_ramExpert ⭐️⭐️
posted in Community News
How to promote your Gainsight Community profile on LinkedIn

Promote your Community profile on LinkedIn, this will definitely add value to your career and also let people know that you are on the great platform of Customer Success. Please ignore if you already know. Steps to do this:Step 1: Copy your profile from Gainsight Community, hit  My profile and copy the URL. Step2 : Click on Add SectionStep 3: Click on Links, now in the pop-up window, paste the URL and hit ADD. Now your profile will be added to the Features section like below, clicking on it will navigate to your profile.Thanks @jean.nairon, copied your idea.@darkknight, @gunjanm, @keith_mattes, @bradley, @kumaranbcak, @heather_hansen​​@seth, @meenal_shukla, @HollySimmons, @sainyam_sandhu​​@lila_meyer, @dan_ahrens, @rakesh, @reneehouse, @kevin.olayta, @matthew_lind, @angela_domenichelli , @heather_landgraf, @andreammelde, @katie_b, @davebrown2242, @lyne_therien, @ben, @aparimala, @Jef Vanlaer, @cmultanen, @jlicciardello, @katie_b, @lyne_therien, @andorfuhrer, @tony_tao, @sierra_evans, @

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jean.nairon
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Anonymous
posted in Community News
Role icon

Oh look a new rank and icon. This crown role icon sticking into my nose those is painful. I’m gunning for ya @Blastoise186 👑 

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Genesis10Contributor ⭐️
posted in Community News
Hiring: Gainsight Analyst/Admin - Full Remote - Exciting Startup

Genesis10 has been chosen to help our startup client to augment their staff.  They are implementing Gainsight CS and PX platform and integrating it with Salesforce. They are looking for someone with a strong Gainsight background and a good sense of humor(Dad Joke humor acceptable). The position is fully remote.  They would like to fly you in quarterly for a team meeting/Happy Hour. They are open to accommodating the needs of the right candidate.  They are open to contract, contract to perm, or full time from day one.  They need someone soon to support the fast growth. I would like to tell you more, lets connect. Jason Sullivanjsullivan@genesis10.com715-440-6011

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Blastoise186
Blastoise186Helper ⭐️⭐️⭐️
posted in Community News
The never ending Points Battle between the inSided employees

It’s been a while since I’ve done one of these, and I fancy having some fun again. So here we go.It’s often been pretty common knowledge that inSpired has some pretty special unique selling points, especially amongst all the communities that run on the inSided platform. Not least the fact that it’s a central hub that brings us all together. But there are also many Easter Eggs that hide within inSpired which not everyone will notice. Just small things that only become visible with a keen eye.However, one of the most openly visible Easter Eggs of all, is the constant and never ending points battle between the employees who work at inSided. While they all definitely have a huge passion for helping out, what really drives them is actually trying to get first place on the employee leader board and then keeping it from everyone else. There’s a reason that it’s separated from the regular one after all!Between the secret plans to wipe out points and “ban” each other, clever tactics of blasting

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Chris MullinsContributor ⭐️
posted in Community News
HIRING! Customer Success Leader - your blank slate!

MacroFab is a rapidly growing (almost 400% in 2020!) digital electronics manufacturing platform that is disrupting the way electronics are made. Thousands of customers like Tesla, Amazon, Facebook, Google, Apple, NASA and many more rely on our online platform to configure, order, and manage their electronics supply chain.As the leader and first member of our Customer Success team, you will have wide latitude to build and innovate. You are a badass - passionate and opinionated about Customer Success in the true sense of the term, and an ambitious business leader looking to make your mark in a rapidly expanding, fast-paced organization.MacroFab is based in Houston, Texas but you don’t have to be. We want the best of the best, wherever you are. We are biased towards someone with GainSight experience, so we are posting here first!! If you are interested, please contact me here via direct message.

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gloriamavunguGainsight Employee ⭐️
published in Community News
Congrats, 2021 GameChanger Award Winners!
Congrats, 2021 GameChanger Award Winners!

Our GameChanger Community is all about creating success for all Gainsight customers. Collectively we can inspire and push each other to new heights, learn and grow together, and connect from anywhere. We are ecstatic to announce the winners of The 2021 GameChanger Awards. The GameChanger Awards are designed to recognize and celebrate our customers who have achieved significant results using Gainsight to support their business strategy, customers, teammates, and partners.  This blog contains more details about this year’s award winners, but we also wanted to recognize them right here in the Gainsight GameChanger Community! The Visionary 2021 Winner: Jamf Nominated by: Ben Michael, Director of Customer OperationsCongratulations, Jamf GameChanger! @ben  The Experience Maker 2021 Winner: SonatypeNominated by: Pam Sutela, Customer Success Operations ManagerCongratulations, Sonatype GameChangers! @psutela, @david_rudolph, Nick Cook & Wayne Jackson The Challenger 2021 Winner: RD StationNo

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jean.nairon
Kenneth R
Kenneth RGainsight Community Manager
published in Community News
Digital strategy: CX vs CS?Blog

Here at inSided we’re inspired by the Customer Success movement that’s taking the B2B SaaS world by storm. Many of our newest customers are operating in the B2B SaaS space themselves and have embraced community engagement as central to their efforts to scale Customer Success.  But is Customer Success only relevant for B2B SaaS companies? In essence, Customer Success was born from the growth of subscription-based business models where growth means not just adding new customers, but keeping existing ones. Customer Success teams drive retention by engaging in a proactive and personalized way to ensure that their customers are successful in achieving their goals and get value from what they’ve purchased.  So it boils down to being focused on the customer. Sound familiar? We’ve all experienced the rise of Customer Experience as a discipline and philosophy in recent years. CX has driven an evolution in many organizations with a mindset shift from being reactive and cost-focused towards impro

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jndentsfContributor ⭐️
published in Community News
HIRING: Global VP, Customer Success at AdRoll

Hello! We are actively searching for our next Global VP, Customer Success. The job posting is here. Please email me directly if you are interested or can refer a highly qualified person from your network. thanks!John Dentjohn.dent@rollworks.com

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ben
benHelper ⭐️⭐️⭐️
published in Community News
HIRING: Customer Operations Engineer (Gainsight admin experience strongly preferred)

Hey Community!!I am excited to share that Jamf is hiring, and specifically, looking for someone with experience in Gainsight administration. The position is Customer Operations Engineer and we would love for you to look at Jamf. This role could be at one of our offices or remote in the US - options abound!We’d love to meet you! 

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Blastoise186
Blastoise186Helper ⭐️⭐️⭐️
asked in Community News
inSpired Community Employee Leaderboard bug?

Hi,I’m not sure if it’s just me, but I don’t remember signing an employment contract with inSided and I’m pretty sure I’ve never been on the payroll, let alone been to a job interview!   But for some really strange reason, the inSpired Community apparently thinks I am an inSided staffer. Is it trying to use some kind of crystal ball?I don’t think I’m supposed to be here...I’m not sure if it’s because I’m not a verified customer or whether it’s because I don’t have any roles/ranks beyond the automatic ones. But I do feel a bit bad for @daniel.boon as a result of taking his spot. Would it be OK if I could hand it back to him by any chance? It’s great to know that I’m definitely welcome here and racking up points pretty fast… But erm… I’m not sure I’m meant to be going straight from a new member to the top of the employee leaderboard in just three days! 

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Casstastr0phee

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