Skip to main content

Community News

The latest news and and tips on getting the most out of the Gainsight Community

  • 358 Topics
  • 1,154 Replies
Blog

Keep using your Community account when changing companies

  • 24
  • 72

Let’s Introduce Ourselves!!

  • 14
  • 102
358 Topics
anirbandutta
anirbanduttaExpert ⭐️
published in Community News
GameChanger Community 2022 Q3 and Q4 NewsletterBlog

This is effectively a second half of 2022 newsletter so expect a long form recap. Growth story📈 In 2022-H2, your engagement has helped us gain 24% more unique visitors to GameChanger and a 15% growth in Registrations!Our Most engaged members for the period@bradley 🥇@MelissaC 🥈@darkknight 🥉 Top 3 members by number of Best Answers given ✅@matthew_lind (10) scroll to the Spotlight sec @Anil Raj Pujari (6)@john_apple (5)  GameChanger ProgramsSome very specialized programs came to life and never looked back 🚀Beginner Admins in Training GroupWith the enthusiasm of @lisa.mirth and @revathimenon this group hatched towards the end of last year is the best place to jumpstart your journey and the Community has you covered. Join here.▶️ Listen to the Community building story. GameChanger Japan Community GroupThe Japanese Customer Success Community is coming together around Gainsight and GameChanger led by the awesome @Kaori Wakui and @tmizukura. Our Japanese friends can Join here.▶️ Listen to

3734
anirbandutta
1 year ago
Jeanie Lee
Jeanie LeeHelper ⭐️⭐️⭐️
published in Community News
Welcome & Introductions

Welcome Community Managers! Please introduce yourself below and share what you’re hoping to learn from other community managers.Group Purpose: inSpired is excited to bring together B2B community managers who are interested in learning from each other. During each round table, we will discuss best practices, challenges, and ask questions regarding a dedicated community management topic. The conversation will be an open forum, where our team is only here to organize and facilitate the discussion.  “The role of community manager is sometimes compared to that of a party planner: You can’t do it all, but you try to invite the right people, introduce them to each other, create a welcoming and interesting environment, and keep the interaction going.” - David F. Carr

13615
revathimenon
1 year ago
revathimenon
revathimenonGainsight Community Manager
published in Community News
New CS Ops & Admin Jobs - Batch 18

Hello folks,February is raining opportunities! ⚡ Here you go: Barracuda: Sr. Gainsight Administrator - http://bit.ly/3IcyNqp WebEngage: Director, Customer Success Operations - http://bit.ly/3RBLHkw Amplitude: Customer Success Systems Analyst - http://bit.ly/40zuEnt Absorbs Software: Operations Manager, Client Success - http://bit.ly/3DR8dQU Absorbs Software: Operations Manager, Client Success (Canada) - http://bit.ly/3HKx8Xj Signpost: Customer Success Operations Manager - http://bit.ly/3xoZK3X Trelix: Customer Success Operations - Analytics Manager - http://bit.ly/40xPHa1 GoTo: Sr. Customer Success Strategy & Operations Lead - http://bit.ly/3JNSlCn Dice: Gainsight Admin - Contract - http://bit.ly/3jMJ3vT SecurityScorecard: Mid-Level Salesforce Admin - http://bit.ly/3YiYafv SecurityScorecard: Junior Salesforce Admin - http://bit.ly/3HSDZ19 Relativity: GS Admin: http://bit.ly/3xaQfVI Amplitude: Customer Success Systems Analyst (India) - Please email maryam@mum

4272
smathew4
1 year ago
A
ashleighwayContributor ⭐️
posted in Community News
Sr. Community Manager @ Manychat

Hi - Manychat is looking for a Community Manager to join our NYC-based team! Please find details on the role below and apply via the link if you’re interested! Really excited to connect with you! DESCRIPTION: Day-to-day, you’ll: Manage day-to-day community operations. Insided, the leading community platform, will be your main community hub Engage the community in learning and feedback opportunities in a variety of formats (i.e. forums, webinars, in-person events) Develop and foster relationships among community members Create connections between community members and the Manychat team Advocate for the community within Manychat’s business and Manychat within the communityFor more details, check out the link below! LOCATION:New York, NY (hybrid) COMPANY: https://manychat.com/JOB TITLE: Sr. Community ManagerJOB RELATIONSHIP: I’m the recruiterJOB LINK: https://boards.greenhouse.io/manychat/jobs/6582874002?gh_jid=6582874002

620
A
1 year ago
anirbandutta
anirbanduttaExpert ⭐️
published in Community News
The Community This Week: Crank Up Tech Webinar SeriesBlog

The man who's been cranking it up, @yuniyal on how the GameChanger Community over the past year, has helped to scale this High-touch initiative with a blend of tech, but without losing the personalized feel.The last Crank Up Technicalities webinar saw 100 participants, and nearly double the amt. of Registrations! 🔥🔥🔥To be notified of the upcoming Crank Up webinar, ‘Subscribe’ to the Meetings and Office Hours category from the top ‘Community’ nav Find previous Crank Up Technicalities webinars here. Outcomes listed on the Linkedin post here.

2183
Revant_Amingad
1 year ago
revathimenon
revathimenonGainsight Community Manager
published in Community News
New CS Ops & Admin Jobs - Batch 17

Hello folks,Happy February!!! ⭐New opportunities awaiting you: SecurityScorecard: Director of Customer Success Operations - http://bit.ly/3DMC6lx Phorest: Gainsight Administrator - https://bit.ly/3QnnyxO Thetaray: Customer Success Operations Manager - http://bit.ly/3HlcaOO CleverTap: Vice President - Customer Success Strategy & Operations - http://bit.ly/3kUOrxj US Tech Solutions: Gainsight Administrator - http://bit.ly/3Ri5oxC D2L: Customer Success Operations Manager - http://bit.ly/3JrsnEJ Wix: Director of Customer Success Operations - http://bit.ly/3HLSd4V Absorb: Operations Manager, Client Success - http://bit.ly/3Y9gF5W Element451: Customer Success Operations Manager - https://bit.ly/3RizYY3 GoTo: Sr. Customer Success Strategy & Operations Lead - http://bit.ly/3Rua17W Planet: Customer Success Operations Analyst - http://bit.ly/40p2jA5 LeanIX: Customer Success Operations Manager - http://bit.ly/40EdXHF Lambda: Customer Success Operations Manager - ht

4620
revathimenon
1 year ago
revathimenon
revathimenonGainsight Community Manager
published in Community News
New CS Ops & Admin Jobs - Batch 16

Hello folks,Sooooo excited today because we have 15 new opportunities!  Here we go: TrustMark: Director, Customer Success Operations - http://bit.ly/3w6CRRW PubMatic: Customer Success Operations Manager - http://bit.ly/3QFN3KP Expedia Group: Customer Experience & Operations Manager - https://bit.ly/3CEyOjx Braze: Director, Customer Success Operations - http://bit.ly/3ZBn2jM Star: Customer Success Operations Manager - http://bit.ly/3WdqgXL Flix: CRM Operations Manager - http://bit.ly/3ITog47 Milestone: Sr. Manager, CS Operations & Training - http://bit.ly/3CXxuZ7 SEON Fraud Fighters: Customer Success Operations Manager - http://bit.ly/3ZHxd6v Yotpo: Director of Customer Success Operations - http://bit.ly/3XAf4WV CHILI Publish: Director, Client Success Operations - http://bit.ly/3w9ZlBN Henry Schein One: Customer Success Operations Manager - http://bit.ly/3iKF42D HiredScore: Customer Success Operations Manager - http://bit.ly/3XldYOh OneSource Virtual: Cus

3677
revathimenon
1 year ago
revathimenon
revathimenonGainsight Community Manager
published in Community News
CS Ops & Admin Jobs - January Round Up

Helloooooo friends,Here’s this month’s round up!  Here are the new ones for the week: Smartsheet: Senior Gainsight Administrator - http://bit.ly/3XEMXpy  Revinate: Customers Success, Operations Analyst - http://bit.ly/3wr14CQ PubMatic: Customer Success Operations Manager - http://bit.ly/3XzelVO Factorial: Junior Customer Operations Specialist - http://bit.ly/3j7INr6 Conviva: Customer Success Operations Coordinator - https://bit.ly/3vDdCXm Element451: Customer Success Operations Manager - http://bit.ly/3RizYY3 Source.ag: Customer Success Operations Analyst: http://bit.ly/3H6IV1Y Sophos: Customer Success Operations Consultant: https://bit.ly/3BAHAyE  Here’s a quick-round of all previous opportunities that are still open for hiring -  Rapid7: Manager, Customer Success Operations - https://bit.ly/3VYqSBh Conviva: Customer Success Operations Coordinator - http://bit.ly/3vDdCXm Productboard: Senior Customer Success Operations Specialist - http://bit.ly/3vysI0e ZoomInfo: G

5440
revathimenon
1 year ago
Alistair FIeld
Alistair FIeldHelper ⭐️⭐️⭐️
posted in Community News
inSide inSided #3

Say hi to one of our inSided Team members @Manon. Find out why ☕ Coffee, 🛩 Planes and the number 1⃣0⃣ are important for Manon.  

281
margriet
1 year ago
B
birkelzackContributor ⭐️
asked in Community News
Email Template Beta

Hi, we are a new customer and I would really like to participate in the new email template builder beta group if possible. Our CSM told me that it is already full but wanted to see if there was a possibility. We are doing a lot of template building for emails and it would be great to have and test out. Please let me know. Thanks,Zack

1190
B
1 year ago
revathimenon
revathimenonGainsight Community Manager
published in Community News
New CS Ops & Admin Jobs - Batch 15

Hello folks,2023 is already looking good with opportunities! Here are some new ones for the week: Entrust: Director, Customer Success Operations - http://bit.ly/3IxRPrw Sastrify: CS Ops Manager (Gainsight Admin) - http://bit.ly/3CylDR2 Hubspot: Senior Manager, Customer Success Strategy & Operations - http://bit.ly/3X4oLMI Expedia Group: Customer Experience & Operations Manager - http://bit.ly/3CEyOjx Pearl Health: Sr. Manager/Manager Customer Success Operations - http://bit.ly/3jY5oGu Appian Corporation: Head of Customer Success, Strategy & Operations - http://bit.ly/3ZDVaM2 Intuit: Director, Customer Success Operations & Automation - http://bit.ly/3k2pShn Symplr: Director, Customer Success Operations - http://bit.ly/3WUBj9v Wix: Senior Manager, Customer Success Operations - https://bit.ly/3D4jhJe ABR Talent: Customer Success Operations Manager - http://bit.ly/3GCD9ET  Please comment below, if you’ve got similar opportunities to share! 🙂

3450
revathimenon
1 year ago
revathimenon
revathimenonGainsight Community Manager
published in Community News
New CS Ops & Admin Jobs - Batch 14

Dear community friends,🌟Say Hello to 2023!🌟 I hope this year brings your way, all that you wish for!🤝🏼 Here are some exciting opportunities to kickstart your year: Sana Commerce: Customer Success Operations Specialist - http://bit.ly/3Qf5CoS Ideagen: Customer Success Operations Lead - http://bit.ly/3QcP4h8 Rapid7: Manager, Customer Success Operations - https://bit.ly/3VYqSBh Conviva: Customer Success Operations Coordinator - http://bit.ly/3vDdCXm Productboard: Senior Customer Success Operations Specialist - http://bit.ly/3vysI0e Factorial: Junior Customer Operations Specialist - http://bit.ly/3icq7G9 Workstream: Customer Strategy and Operations - http://bit.ly/3ZbBAWW MNTN: Senior Customer Success Operations Manager - http://bit.ly/3GfM1Ah Turo: Manager, Customer Success Operations - https://bit.ly/3ZdpHAa ZoomInfo: Gainsight Product Manager - http://bit.ly/3VIN4hV Sonicwall: Salesforce Administrator - http://bit.ly/3Lihgg9 PubMatic: Customer Success Operation

4610
revathimenon
1 year ago
GameChangerAdmin
GameChangerAdminGainsight Employee ⭐️
published in Community News
Community Guidelines

Welcome to the Gainsight GameChanger Community!For a quick tour of the site, Gainsight is a community of real people who are passionate about customer success. Our Community strives to be a place where members will:- Discuss product questions, best practices, solutions and workarounds- Share product feedback and have your ideas acknowledged and implemented regularly- Connect with peers through discussion, build rapport on the Community, and during events- Feel appreciated for their contributions, help others and “pay it forward”We invite you to participate, but we do have a few guidelines for using Community.Community Profiles:When creating your account, be sure to use your real name and your work email address. You can add a personal email address as a secondary option, but a work email helps us to identify which company you work with. Including a secondary email address will help you maintain access to your profile if you change companies later.We encourage you to include a photo and

2635
anirbandutta
1 year ago
lila_meyer
lila_meyerGainsight Employee ⭐️⭐️⭐️
published in Community News
New Here? Let's Get Started!

Hello Gamechangers!For new visitors to the community, you might be wondering where should I get started? This article is for you! We want to help you connect with your peers and quickly find the resources that are most relevant for you. Join other Gainsight customers, like Splunk, Box, IBM, Visier, and Citrix, in community conversations! Community RegistrationIn order to post, comment, like or vote on feature requests in the community, you need to quickly register! We recommend registering with your work email address if possible. From the home page, click the Login button in the upper right and select Create account.  Finding Your Peers and Content  We want to help you connect with your peers and quickly find the resources that are most relevant for you. This community serves several different audiences, so read on for tips based on your particular role or interests.  Product Managers / Designers / PX customersIf you’re using Gainsight PX, and you work in product design and management

17665
anirbandutta
1 year ago
anirbandutta
anirbanduttaExpert ⭐️
published in Community News
Get started with this GameChanger Community walkthrough video

As the this Community enters it’s 10th year, we’ve only doubled down on our original Community values, and this is a good time to have a 5m walkthrough of the re-vowed and refreshed promise.  The GameChanger Community promiseTo a lifelong association* with those who choose to tread the path of Customer Success with us. Now, let’s have fun together 🥂  Join the partyCreate your account today on community.gainsight.comOk, lemme give you, about 8 reasons why: ✅ Learn the intricacies of the Gainsight modules working Or ask to get unblocked when they don't seem to ✅ Wish the Product could also do X,Y &Z? Let your ideas be known ✅ Learn from Gainsight pros who are solving complex business problems at some very well-know co.s ✅ Get inspired by CSOps wise owls who are helping their orgs succeed with Customer Success year on year ✅ Gain altitude on your personal Career track with Gainsight certifications and Admin resources ✅ Remain in the loop of Product developments first-hand from Gainsi

1200
anirbandutta
1 year ago
Recruiter Robert Gold
Recruiter Robert GoldContributor ⭐️
posted in Community News
Headway: New Customer Experience Jobs (Remote-US)

Hey Gainsight Community, Headway is hiring remote CX Associates in the US! Top candidates have a history of working in complex customer experience and support environments at a fast-growing company.View Headway's CX Associate Job Post HereWe’ve got a big mission: to build a new mental healthcare system, rewired for access and affordability. We are doing so through software that makes it easier and more profitable for therapists to accept insurance, building a national network of therapists who accept insurance for the first time.To scale our vision, we’ve raised over $100 million in funding from a16z, Thrive, Accel, and Google Ventures. We’re growing rapidly - already powering 300,000+ appointments each month across 15 states - and continue to expand across the nation. If you’re interested in learning more, apply in the link above, and also connect with me on LinkedIn!

670
Recruiter Robert Gold
1 year ago
thunziker
thunzikerContributor ⭐️⭐️
asked in Community News
HIRING: Manager, Customer Success (Scaled/Pooled/Digital-Led)

Hi Community! We’re transitioning our SMB team to a pooled model and we’re looking for an experienced Manager to lead the team. Ideally, this person has experience with Gainsight and launching a pooled, digital led model.  We’re also hiring for a Manager, Enterprise Customer Success as well as a Retention Specialist for our SMB team. I’ll put a plug here for that as well!  Feel free to email me if you or anyone else you know is interested in applying! (: Best,Tyler 

592
thunziker
1 year ago
revathimenon
revathimenonGainsight Community Manager
published in Community News
New CS Ops & Admin Jobs - Batch 13

Hello friends,Wishing you all a Merry Christmas and a Happy New Year! 🎄✨Hope you are surrounded by your loved ones through these holidays!  I’m excited for the holidays myself! Here are some new opportunities: Auditboard: Senior Operations & Enablement Analyst - http://bit.ly/3WdGUHM Anaplan: Gainsight Admin - http://bit.ly/3vaTNGB Virtuous: Customer Success Operations Specialist - http://bit.ly/3Wu8Uq6 Wix.com: Senior Manager, Customer Success Operations - http://bit.ly/3D4jhJe Chewy: Product Manager - Gainsight Admin - http://bit.ly/3PKinaA HealthEdge: Customer Success Operations Analyst - http://bit.ly/3GbmHMY Hitachi Vantara: Customer Success Operations Director - http://bit.ly/3Gc5ran Phorest Salon Software: Gainsight Admin - http://bit.ly/3BVucVJ Braze: Director, CS Operations - http://bit.ly/3HWkNBd CommerceIQ: Customer Success Operations Specialist -   🚨In case you missed it, don’t forget to take theNew Gainsight End User Certification!🚨

1380
revathimenon
1 year ago
revathimenon
revathimenonGainsight Community Manager
published in Community News
New CS Ops & Admin Jobs - Batch 12

Hello everyone,I’m sure it’s getting colder as we move further in December…But here are some new opportunities to help keep you warm! 🔥   Pie Systems: Customer Success & Operations (Associate - Manager level) - http://bit.ly/3FK4Uwe Sana Commerce: Customer Success Operations Specialist - http://bit.ly/3hm4AdD Rapid7: Manager, Customer Success Operations - http://bit.ly/3VYqSBh Duck Creek Technologies: Senior Director, Customer Success Operations - http://bit.ly/3uIOg9W Presence: Senior Manager, Customer Success Operations - http://bit.ly/3hm4ZNb Sophos: Customer Success Operations Consultant - http://bit.ly/3BAHAyE Grata: Customer Success Operations Manager - http://bit.ly/3UVoSIR ClickUp: Manager of Customer Success Strategy and Operations - http://bit.ly/3V1Mzio Productboard: Director, Customer Operations & Strategy - http://bit.ly/3uVDRYD Mastercard: Customer Success Operations Manager - http://bit.ly/3BETs2G Appspace: Customer Success Operations Analyst

1760
revathimenon
1 year ago
revathimenon
revathimenonGainsight Community Manager
published in Community News
New CS Ops & Admin Jobs - Batch 11

   Here are some new opportunities to unwrap as we get closer to Christmas: Real VNC: Customer Success Operations Manager - http://bit.ly/3P5qzlp iDeals: Customer Success Operations Manager - Gainsight Admin - http://bit.ly/3F309fz Adverity: Customer Success Operations & Gainsight Expert - http://bit.ly/3VwF6cm Dialpad: Customer Success Operations Manager - http://bit.ly/3VYIb4Y Veeva Systems: Salesforce Administrator - http://bit.ly/3Fa1WPX Glia: Customer Success Operations Leader - http://bit.ly/3HhAC5k Trustmark: Associate Director, Customer Success Operations - http://bit.ly/3Hg0Hl7 OneSource Virtual: Customer Success Operations Manager - http://bit.ly/3f7Bddr Databricks: Customer Success Operations Analyst - http://bit.ly/3YaTyZd Nayya: Head of Customer Operations - http://bit.ly/3VD3xVA Dialpad: Gainsight Administrator - http://bit.ly/3FCHzwk Udemy: Gainsight Administrator - http://bit.ly/3uxMA37 If you’re a beginner admin looking to learn, share & ad

3180
revathimenon
1 year ago
revote
revoteVIP ⭐️⭐️⭐️⭐️⭐️
posted in Community News
New animated hero - looks nice 👌

How did you do it? Does it effect to page speed (mobile / desktop)? Least I cant see anything, pages loads as fast before though 😃  

606
Blastoise186
1 year ago
revathimenon
revathimenonGainsight Community Manager
published in Community News
CS Ops & Admin Jobs - November Round Up

December is here! 🎄✨ Hope you are all keeping warm and staying happy!Here are few new roles for the week: Ease: Customer Success/Gainsight Administrator - https://bit.ly/3EgsHTB LSEG: Analyst, Customer Success Operations - http://bit.ly/3XLwcsS Bezos.ai: CS Operations Manager - http://bit.ly/3Vhrly1 Chewy: Product Manager, Gainsight Admin - http://bit.ly/3uc4cRL Hitachi Vantara: Customer Success Operations Director - http://bit.ly/3GWWuTj Here’s a quick-round of all previous opportunities that are still open for hiring -  Sophos: Customer success Operations Consultant - https://bit.ly/3DLkuFy Star: Customer Success Operations Manager - https://bit.ly/3WGFCFI Virtuous: Customer Success Operations Specialist - https://bit.ly/3Ul9N3D Oliasoft: Customer Success Operations Specialist - https://bit.ly/3fSd1N8 Avid: Customer Success Operations Analyst - https://bit.ly/3G5UCqZ Ease: Customer Success Administrator - https://bit.ly/3EgsHTB Stratix Corporation: Customer Succe

1650
revathimenon
1 year ago
revote
revoteVIP ⭐️⭐️⭐️⭐️⭐️
posted in Community News
New customer wants to say thank you inSided Support, nice job 💪

We just swapped our community from Khoros to inSided. After 8 years this is kinda new start, exiting times 😎I just wanted to say thanks for inSided Support, I really love what they do and how they do. During the migration and now, after we went live three weeks ago Support has been super helpful. They do things for me, not just saying go there and there and do it for your self. They have helped me with small customizations as well. People in Support are kind and they apologize if needed. Response time has been fast I can say.One super amazing customer experience was the case where I asked here something. Later on someone said that “I have done this for you”. I was "wooot, what is this ?!?!?"All of these are new for me, I havent got used to. Khoros always said “Create a ticket”, "Create a ticket.” They were so bureaucratic and distance. And slow.Because I have asked a lot (new customer wants to know and learn) and I have created so many tickets to Support, I havent got time to give fee

1656
revote
1 year ago
revathimenon
revathimenonGainsight Community Manager
published in Community News
New CS Ops & Admin Jobs - Batch 10

Happy Thanksgiving everyone! ⭐ I’d like to take this opportunity to thank all the folks around me - in my personal life, at work and here on the community as well, for always giving me something to learn from.Hope you have a great time celebrating with friends & family! 🙌🏽 Here are some new opportunities this week… LogiNext: Senior Client Operations Manager - http://bit.ly/3i5Avzf iDeals: Customer Success Operations Manager - Gainsight Admin - http://bit.ly/3tR1h0K Retool: Director of Customer Success Operations - http://bit.ly/3ADfZfI Tapcart: Gainsight Admin/Customer Success Operations Manager - http://bit.ly/3ErlYp2 Clarivate: Gainsight Administration Manager - http://bit.ly/3VksrsH Dialpad: Customer Success Operations Specialist - http://bit.ly/3tMzcHY Hootsuite: Salesforce Admin Manager - http://bit.ly/3AAHxCt Digital Ocean: Salesforce Administrator (Gainsight) - https://do.co/3GFFu3E Udemy: Gainsight Administrator - http://bit.ly/3TXFsaj Dialpad: Customer

3370
revathimenon
1 year ago
anirbandutta
anirbanduttaExpert ⭐️
published in Community News
The Community This Week - Careers in Gainsight Admin and Customer SuccessBlog

What is it? The Community world is so dynamic that it is easy to miss the macro for the multitude of micro events that make a Community-day.So I've started this new series of bringing you the week on the GameChanger Community in video from the unique position I get to view it from as the Community Manager.We'll call it, 'The Community This Week'. This week’s roundup In the theme of Gratitude and Thanks Giving, this week's GameChanger roundup is about Career continuity and transitions through opportunities in the Customer Success Ops and Gainsight Admin world. Taking this opportunity to say Thank You to the AWESOME Admins and CS pros. of this very Community who make GameChanger such a special place. ResourcesConsideration - How can anyone become a Gainsight Admin Opportunities - The weekly roundups Revathi posts bit.ly/CSOpsAdmRoles - Subscribe to the Lounge Area Inspiration - Amazing career transition stories of admins by Lila Meyer - follow the interview series in the Training and Cer

970
anirbandutta
1 year ago

Badges

Show all badges
Terms & ConditionsCookie settings