Customer Communities April 2026
This month we're bringing you a new option for community users to assist with moderation and a new bidirectional sync for your users' data from CS to CC. Be sure to scroll to the end for community highlights and events worth your time, including our CC Spring Product Showcase.
Let's get into it! 😀
Meet the New Group Moderator Role
The Group Moderator role gives trusted community members the tools to manage their groups directly from Destination, with no access to Control needed. Moderators can add or remove members, handle join requests, pin featured content, and set secure invite link expiry windows. Community Managers and admins can promote any member to the role from within Control.
Learn More
Sync Gainsight CS Attributes to Community User Profiles Automatically
Admins running both Gainsight CS and CC can now map CS attributes directly to CC user profile fields, syncing automatically every four hours. Use real CS data to power smarter segmentation, personalized experiences, and more relevant communications.
Learn More
Are you measuring your community the right way?
Most teams track page views and post counts — but the metrics that actually prove community value are hidden elsewhere. This Gainsight blog explores how community participation links to retention, expansion, and support efficiency, and how to make that case internally.
Read the full article
Save your spot at Pulse 2026
Making AI Moderation Work for You
Solo moderating a new community? Matt Breneman asked how to get the AI Moderator working effectively — and the community delivered.
What worked:
- Structure instructions clearly — code of conduct first, banned words next, then specific content to block
- Watch your tags — bots love creating them to promote spam. Keep tag creation locked to your team
Read the full discussion and join the conversation
How Are You Measuring Community Success in 2026?
Gabby Esposito asked a question many of us are sitting with — when AI has shifted how members find answers, how do you report on community growth when traditional metrics like answer rate and membership no longer tell the full story?
Her team has moved focus toward engagement, community content value, and LLM visibility — but reporting YoY or QoQ growth remains a challenge.
Sound familiar? The thread is packed with perspectives from community managers navigating the same shift.
Join the conversation
APIs, Rules, JO, and success stories: a full day for experienced Gainsight Admins
Experienced Gainsight Admins — this one’s for you
Join us on May 26 (the day before Pulse) for Gainsight Admin 200: Advanced Series — a full-day, hands-on workshop designed for admins who are ready to go beyond the basics.
You’ll dive into real-world troubleshooting, scalable rule design, EBR insights, API integrations, and more — all led by experienced practitioners and built for practical application.
If you're looking to sharpen your skills and learn alongside other advanced admins, this is the place to be.
Save your spot today
Join Us — CC Office Hours l Every Wednesday at 11:00 AM ET
Got community questions? Bring them
Learn from peers — hear how other community managers are driving engagement, building advocacy programs, and getting internal buy-in.
Get real answers — bring your toughest community challenges and get practical advice from the Gainsight team and fellow practitioners.
Stay ahead — get a first look at what's coming on the Gainsight CC roadmap and how AI features can work for your community.
Register for the next CC Office Hours
Watch Now: Spring 2026 Product Showcase
Our Spring 2026 Product Showcase is live—covering in-progress features including developer studio, group moderator, AI Answers, AI Personalization, and a look at how Skilljar and Gainsight Customer Communities are coming together in new ways.
Watch On Demand
Missed It? Catch AEO Unplugged On Demand
AI is changing how customers find and engage with your content, and if your digital CS resources are still scattered across disconnected hubs, it's time to rethink the playbook. Watch the on-demand session to hear how practitioners are building unified, AI-ready digital customer destinations.
Watch Now