Customer Communities March 2026
This month we're bringing you better ways to understand your community and put reporting on autopilot — plus the usual dose of community highlights and events worth your time. Less guesswork, more insight.
Let’s dive in!😀
Review Subscription Data with New Out-of-the-Box Dashboards
We are excited to introduce new Subscription Trends and Subscription Status dashboards, now available in Open Beta. These dashboards make it easier to understand how members subscribe, engage, and interact across your Community. With these insights, you can track growth, evaluate engagement patterns, and make more informed decisions to shape your Community strategy. You can find these dashboards in the Controls section of your Community.
Learn more
Save Time on Reporting with Reccuring Exports
You can now automatically email reports to key stakeholders, whether daily, weekly, monthly, or quarterly. This automation helps you have the data you need and stay on top of reporting without extra effort.
Learn More
Move from Managing Community to Driving Impact
As communities grow, the challenge isn’t just managing activity—it’s driving real business impact. High-performing teams focus on building scalable systems, turning community input into product action, and clearly demonstrating value beyond engagement metrics.
This playbook shares how leading teams support large communities without burnout, connect insights to real outcomes, and position Community as a strategic growth lever.
Download the playbook
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Making Your Community Public: What Should You Consider?
Meredith Whelan is exploring making select community pages publicly viewable to improve discoverability and showcase value to prospects. As her team considers this shift from a private, customer-only space, she’s looking for insights on maintaining customer trust, handling mixed logged-in and public user experiences, and lessons learned from similar transitions.
If you’ve made parts of your community public, what worked well—and what would you do differently?
Join the discussion and share your experience
Are Your Community Ranks Set Up for Growth?
Mithila Jayalath is revisiting her community’s rank structure after noticing that very few members are progressing to mid- and high-tier levels. While engagement is strong, she’s exploring whether current point thresholds may be creating barriers to advancement.
The post has sparked a lot of discussion, with community managers sharing how they’ve optimized rank structures and found the right balance for progression.
How are you structuring your community ranks to encourage participation and growth?
Check out the discussion and insights here
Webinar Recording: Unlock the Future of Community Management with AI
Missed our previous webinar? The recording is now available.
In this session, we explored Gainsight’s latest AI advancements for community management, including a live demo of the new AI Moderation Agent and a look at what’s ahead.
Key Highlights:
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Overview of existing AI features like Write with AI, Recap, and Summaries
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AI Moderation Agent to streamline and scale community moderation
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Future vision for AI-powered engagement, content creation, and integrations
Watch the full recording here