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Gainsight CC: Gain Deeper Visibility into Subscription Data with New Out-of-the-box Dashboards (Open Beta)

Related products:CC Analytics & ReportingCC Notifications & Subscriptions
  • March 3, 2026
  • 8 replies
  • 80 views
Subscription Dashboards
kcronin

Gain deeper visibility into community engagement with two new out-of-the-box Community Dashboards.

The new Subscription Trends and Subscription Status dashboards (Open Beta) give you powerful insights into how members subscribe, engage, and interact across your Community.

This means you can monitor growth patterns, evaluate engagement distribution, and make data-driven decisions to optimize your Community strategy.


Here’s What’s New

Subscription Trends Dashboard (Open Beta)
Track how subscriptions evolve over time and uncover engagement momentum across your Community.

Subscription Status Dashboard (Open Beta)
Get a snapshot of active subscriptions and distribution across categories.

​​​​​​Time-based subscription analytics
 Identify spikes, drops, and unsubscribe patterns with historical trend visibility.
Category-level insights
 Understand which topics or categories drive the most engagement.
Out-of-the-box configuration
 No custom setup required — dashboards are ready to use in the New Dashboards (BETA) area.

 

Available in Control

To access the new dashboards:
Log in to Customer Communities Control
Navigate to Analytics > New Dashboards (BETA)

These dashboards are available in Open Beta as part of the existing out-of-the-box Community reporting experience.

 

Dashboard Highlights

Subscription Trends Dashboard
Use this dashboard to:
 • Monitor subscription growth trends over time
 • Identify spikes or drops in new subscriptions
 • Track unsubscribe patterns
 • Analyze engagement momentum across categories or topics
 • Support strategic decisions with historical data insights

For more information, refer to the Subscription Trends Dashboard article.

Subscription Status Dashboard
Use this dashboard to:
 • View total active subscriptions
 • Identify subscription distribution across categories
 • Understand which areas drive the most engagement
 • Detect low-performing categories or topics

For more information, refer to the Subscription Status Dashboard article.

 

Important Information

These dashboards are available only for SSO-enabled communities.

If you have both CS and CC:

  • Community users with a Viewer_Analytics license in CS can view dashboards.
  • Users with lower license tiers must request an upgrade from their CS admin.

Thank you to ​@CommunityKaila, ​@aluciani, ​@Christa Brown, and ​@bdrivas for their ideas in the community that led to these dashboards.   Link to each idea: Subscription Data, Subscriptions to a Category, Subscription Status, and Subscribers by Forum. 

👉 Check out the Release Notes for more information.
💬 Have a question for our team? Drop a comment below!
 

      8 replies

      atwhite
      Forum|alt.badge.img+1
      • atwhite
      • Helper ⭐️⭐️
      • March 3, 2026

      This is fantastic! Looking forward to spending more time with this, but this is the first time we’ve had insights into who and how many are subscribed to what things. Thank you!

      One thing I’m not seeing is Events. Am I missing it, or can we get insights added to these dashboards to see subscribers for the Events page?

        J
        • Jen Hanley
        • Contributor ⭐️⭐️⭐️
        • March 3, 2026

        This is exciting! Is there something we need to do to enable it? When I go to Control → Analytics I’m not seeing any option listed. 

        jvdc
        • jvdc
        • Helper ⭐️⭐️⭐️
        • March 3, 2026

        This is exciting! Is there something we need to do to enable it? When I go to Control → Analytics I’m not seeing any option listed. 

        check if in Betas you've turned on the new analytics

          Sanne van Opstal-Brakel
          Forum|alt.badge.img

          Ow I look forward diving into these dashboards, especially the subscription status as we can now see how actually is subscribed for what. But perhaps also which subscriptions/pages could use extra  attention. 

          Sharing = caring
            genells
            • genells
            • Contributor ⭐️⭐️⭐️⭐️
            • March 4, 2026

            Thank you Gainsight team(s). This looks awesome!

            M
            Forum|alt.badge.img+3
            • mbuuck1
            • Helper ⭐️⭐️⭐️
            • March 4, 2026

            I’m excited about the possibilities here! ​@kcronin  May I ask why this requires a higher level license within Gainsight CS? As far as I can tell from this post, the data here is entirely CC-specific and doesn’t pull from or affect CS.

            Aleksandra
            • Aleksandra
            • Gainsight Product Manager
            • March 5, 2026

            Hi ​@atwhite  

            Thanks for your great feedback! We’re glad you’re finding the insights useful. You’re right that subscription data for the Events page isn’t in the dashboard yet, but we’re working on adding it soon. 

             

             

            Aleksandra
            Aleksandra
            • Aleksandra
            • Gainsight Product Manager
            • March 5, 2026

            ​@mbuuck1 

            Although the data originates from CC, it is delivered through our core Gainsight reporting platform, which relies on the CS analytics permission model. This means all underlying reporting assets inherit robust, role-based access controls, ensuring that only appropriately permissioned users can view and interact with the reports. To access and filter these analytics assets, users need at least the Viewer Analytics license, which is the baseline level required for secure report consumption.

            For CC New Dashboards, this Viewer Analytics license is available at no additional cost for Control Users, making it both a secure and highly accessible way to operationalize community data.

            Aleksandra
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