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We are looking into an old code we created to use Gainsight PX. The code is calling this API endpoint: “https://esp.aptrinsic.com/rte/v1/engagements/peek” but we cannot find this in Gainsight API documentation. Any ideas what it is?

Are you looking to enhance your customer success strategies? Join us for an insightful webinar on June 18th at 8am PST where we'll dive into using support ticket data in Gainsight CS to maximize your customer success goals.🎯 What You'll Learn:How to integrate support ticket data into Gainsight CS Analyzing support tickets to uncover actionable insights Best practices for using these insights to drive customer success👩‍💻 Who Should Attend:Customer Success Managers & Leaders Support Team Leads Data Analysts Anyone interested in improving customer satisfaction and retentionDon't miss this opportunity to transform your support ticket data into a powerful tool for customer success. Register now and take the first step towards a more proactive and data-driven approach to customer satisfaction!🔗 Register Here We look forward to seeing you there!**If you're unable to attend, registering ensures that you'll receive a copy of the recording to watch at your convenience.

Given the wild sprees of unwanted posts we tend to see on weekends, we’ve gone to turning on the pre-moderation setting Friday afternoon and back off on Monday morning. While this absolutely does help us prevent junk, it’s also really confusing our legitimate posters.How so? Whatever comes up when a post has been sent to pending clearly isn’t very informative and must make users think their post hasn’t gone through so they click submit again. We came in this morning after a long holiday weekend to 2 of nearly every single post!I doubt improving the pending post workflow is currently on the roadmap (if it is, please let me know) so I’m debating a few options:Should we put up a banner on the weekends? I doubt this will help if people aren’t even reading what currently appears. Are there any other communication methods we could be using or any way to make the pending information more prominent? Should we leverage the ‘super user’ role to see about sending anyone without a free email addre

I have posted a few times recently and have had my posts/comments held back for moderation. On one, I had supplied some text using an old fashioned asterisk divider mechanism. I assumed that was the cause and decided not to use it anymore. But earlier on today, I linked to your API documents in a post and that got held back as well.I am a little concerned that this is somewhat overzealous and my last experience left me not knowing if the post has actually been sent. I got the notification message (in red) that it had gone to moderators, but the post window was left open and I could have added or edited text and resent it.

Hey there! I was wondering, how do I change the color of the Nav bar (as attached in the screenshot - the black strip). Thank you! 

Hi, We are new to Gainsight and are implementing the Essentials Plus package.  We currently are deriving our churn prediction score through data stored in our data warehouse.  As we implement the Essentials plus package, should we be looking to add the raw data into the platform and allow the platform to use predictive analytics to derive the churn prediction, or should we add in our current churn prediction score that is being derived in the warehouse using ML?  What is the best practice?  Or is there a hybrid approach putting in the current prediction score?Thanks in advance.

Expected workflow: When the learners clicks “Webinars” then they will see “list of events” available for them. Next to each event there is a “view button”. When learner clicks “View” button then they are redirected to the respective training calendar embedded in the section.

I do not know when or understand why this change was made. Best guess someone was able to find was 5 months ago. Prior to this change in order to make records on a Low Volume object editable on a 360 you had to add the GSID of that Low Volume Object to a report. This gave the popup edit icon that allowed you to have end users edit records. Now, after some change, probably horizon change, the edit icon is always there. We have no control on if records should be edited or not. In this sreenshot you can see no GSID In this screenshot you can see the edit icons are there.  Do I understand why this was probably changed? Yes, obviously it makes reports look ugly/extra effort just to add the GSID to make something editable. However, by you guys no longer making the GSID a requirement and allowing every Low Volume Object report to have the edit buttons you have removed capabilities we had before this change. We as admins no longer have the ability to remove the end users ability to editing Low

Does anyone have experience with integrating Seismic into Gainsight?  I am envisioning a CSPM would be able to send Seismic resources to several contacts within an account in GS and have a report provided (within GS) as to which resources had been sent to which customers, when they opened it, etc.  Perhaps GS could “monitor” when the resource was viewed by the customer and create an automated CTA for CSPM with follow-up steps. 

The 6.41 NXT Patch Release v6.41.2 is now live!This patch release notes contains information on the latest announcement in the Renewal Center and Customer Success Qualified Leads : Changes to Field Sorting and Filtering.Thank You, FYI @sshroff   @neelam_mukherjee @Ritika Jindal @MayurGhiya @Adrian Raposo 

We’ve launched an Executive Sponsor program where many of our Exec leaders are assigned to accounts and we have a programmatic approach outlined. I’m seeking best practices on how best to manage and report on this program. I’d like to hear from others. Are you tracking this via a CTA? Somewhere else? What have you learned as you launched a similar program. Are you tracking any of these? Other metrics?Do we have the right exec contact at the customer? Has our internal exec sponsor made contact? Are both attending EBR? What impact is this engagement having on renewals, upsells, advocacy?

For companies using both Gainsight Journey Orchestrator and Marketo, can you explain when you use each platform and why?  I’m unfamiliar with the limitations of each that may drive the decision to use one or the other.  Since Gainsight uses Marketo themselves, I’m assuming there is value in using both. 

I wanted to know if there was a way to see upcoming scheduled calls for a customer (company)? We could have up to 3 CSMs servicing one client so wanted to have visibility into scheduled calls that other CSMs were having for reference or to ensure that we are not all calling the client at once. 

Right now, mapped email fields can’t be null and fail the entire participant. I was working with a customer with a use case where they wanted to cc an email that would sometimes be null. I think its a good idea to fail participants if there is a null mapped email especially if its for the sender or recipient but the above is one edge case where I could see an enhancement for this scenario. 

Hey folks, Our org has a policy where employees can’t sign into apps containing a source of company information (think outlook, slack, etc) on personal devices unless it’s part of a company managed profile (SSO just doesn’t let them sign into the app). Does anyone know if it’s possible to configure this for Gainsight too? I’m not familiar with MDMs to know if that’s something managed directly there, or, if it’s set up per application (the GS support docs on the app don’t mention anything).

Dear Gamechanger Community,It has come to our attention that there has been a recent uptick in 'Parasite SEO' activities. Google's algorithm update on May 5th has introduced a manual penalty for reputation abuse, targeting sites that permit such activities.While our community has been diligent in removing these posts (fortunately, most of the spam is being picked up by the built-in spam prevention feature), the residual visibility in search results poses a risk to our site's reputation and could potentially attract penalties. We have also blacklisted email domains of the spamming accounts; however, quite often, they manage to create the spamming post before the Zapier integration bans the account.I would like to ask what steps you are taking in your communities to prevent such incidents?Thank you, Grzegorz

Thanks to everyone who joined the first CE office hours session on building and enhancing your Learning Paths for your education programs! Key Takeaways: Learning Paths can be structured to guide users through a series of courses or modules designed to achieve specific learning objectives. They provide a clear progression route for learners, making it easier to track and achieve learning goals. It’s important to start with clear objectives: What do you want the learners to achieve? Design courses/modules that are sequentially aligned to build upon each other. Incorporate various types of content in the courses for your paths (videos, quizzes, interactive activities) to cater to different learning styles. Regularly update the content to ensure it remains relevant and engaging. Leverage analytics in Gainsight CE to track progress and identify areas where learners might be struggling. Gainsight CE customers can utilize the Learning Path enrollments tab (in the individual LP settings),

Hey Community experts! 👋🏼 Is it possible to hide the ‘count’ of topics/articles in the main navigation dropdown menus? Use case: In order to free up some real estate in the main nav, we created a redirect to Product Updates within the Knowledge Base menu (retitled to Resources in our example). While this is a ‘real’ category created to achieve the redirect, it doesn’t and won’t have content, so in the dropdown view, it appears as 0 - not ideal. I’d love to hide the counts altogether but haven’t found where I can do this via control. Will I need custom CSS to do this?  CC: @Julian @MeghanM @echen 

Hello! We are working on an in-app guide engagement and are running into a little snag due to how our navigation is configured. We want to start out with a hot spot and instantly navigate/click in the target element, similar to how a descriptive tool tip functions. Then the next step would pop up. I don’t see how this is possible with a hot spot. Yes, I can continue to the next step, but because it didn’t click in the target element the second step doesn’t actually show. As you can see in the video, our product navigation item must be clicked in order for the sub-navigation to display (where the next guide step would be mapped). Since it was never actually clicked, the badge gets confused. How can I make the hot spot count as clicking on the target element. Not sure if that made any sense, but looking for any guidance.

We would like to bring Scorecard measure data into S3 using our Gainsight Horizon Rules but, I am not finding any clear documentation on the steps to do this with Horizon Rules.

At the moment, manual milestone activities wont show color in the Customer journey widget. Can we consider this going forward?

Hey community! The new Gainsight CS Packaging Overview article is now live. 🚀 This article covers all that is included in the Essentials and Enterprise Customer Success packages. Not only this, but both packages are now also loaded with powerful Gainsight AI capabilities such as:AI Cheat Sheet AI Follow-up Write with AI Scorecard Optimizer, to name a few. In addition, the article also highlights applicable limits for each package.For any feedback or queries, please write to us at docs@gainsight.com.

In an existing report can we add the timeline notes?

Hi, anyone with experience and/or thoughts on what best practice to integrate a marketplace/app store in Gainsight Community?

Hi there,I’m using the v2 editor. I’d like to update a custom attribute when the Exit button is selected. Is there any way of doing this?Context:I need a way of differentiating between customers who have selected a custom button and those that have just selected the Exit button. Both are coming up as COMPLETED in the analytics. We would like to show a different engagement to users who have only selected Exit. The only way I can see of doing this is to use custom attributes and have the value in the 2nd engagement’s audience logic.TIA.PS. I can’t edit the question heading but would be interested to have solutions to that too as an alternative.