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    Idea Pipeline

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    6165 Ideas

    Ronald Posthumus
    Ronald PosthumusContributor ⭐️⭐️⭐️

    Dashboards, adding totalsParked

    Heya, First off, I love the dashboards as they help me get a lot of data faster than usual. I also know they are an ongoing development to improve upon but they already are a great step forward. Now as I was making reports I came across one function that I do sorely miss right now, and that is a display of the totals. Example. When I want to know how many likes, topics or reactions were created by a selection of our users over a time period, it doesn't sum up the totals of my selection. And there is nothing more painful then to count those yourself :) Is it possible to add an extra field that sums up your selection? As per example, on the top of a list: *** Cant post the image directly from Paint, giving me the 30.000 char limit on saving? But I can upload it when i save it first and then select upload picture, this seems a good thing to know for you guys *** Cheers,

    2
    Sebastian
    Forum|Forum|4 years ago
    Florian
    FlorianContributor ⭐️⭐️⭐️⭐️

    GDPR - ability to manage private conversations in compliance with data protection regulationsParked

    Hi all, our legal council in the data protection office (DPO) considers our community (hilfe.o2online.de) as not compliant with regards to Private Conversations (Private messages). As I think you might have the same issues, I put forward the need/idea for the ability to manage private conversations in accordance with GDPR. Please do chime in as I think this affects all of the (European) customers. Florian --- The reasoning of our legal council is as follows: 1. Article 5 of GDPR specifies the principles of data processing1. Personal data shall be: […] (c) adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed (‘data minimisation’); […] (e) kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; […] (‘storage limitation’); 2. Private Conversations and GDPR:When a customer is asking “My invoice has the wrong” in the community, this triggers a private service-conversation between the customer and a company moderator. This is necessary as only moderators have the backend access to solve customer inquiries that concern their customer accounts, tariffs, etc.. In order to be able to resolve the query, our moderators then use the private conversations to: identify the customer, e.g. through exchange of Customer ID, address data, emails etc (the community & customer databases are not synched) exchange of sensitive files e.g. invoices, screenshots of user accounts etc. With the above private service-conversation it is established that personal data is exchanged via the private conversations, therefore they need to comply to data protection regulations (e.g. GDPR) with the solution of the customer inquiry, the purpose of the conversation is fulfilled. with the purpose fulfilled (case close), the necessity to keep the data ceases to exist. 3. Request/ideaThe request is to delete/anonymize/make unavailable the private conversations that contain personal data after a reasonable amount of time. 4. Considerations regarding current private conversations cannot block the exchange of personal data via the private conversations cannot distinguish between service-conversations and non-service conversations no option to "close" a case, i.e. a private conversation private conversations are a non-ending thread, there is no option to delete/anonymize/hide only a “closed case”, i.e. only all of the private conversations can be deleted. 5. Potential consequences without a timely solution, we would need to stop service via our private conversations This is one of the key ROIs of the community and would therefore severely impact the community's value to the customers and the company.

    2
    Sebastian
    Forum|Forum|4 years ago
    Kat
    KatContributor ⭐️⭐️

    Ability for forum members to unmark solved issuesParked

    Hi Inspired teams:) Some of my forum members and also I feel like adding an option to unmark a solved issue would be useful. It happened to all of us many time to click on "solved" by accident. Kat

    2
    Sebastian
    Forum|Forum|4 years ago
    Ronald Posthumus
    Ronald PosthumusContributor ⭐️⭐️⭐️

    Site search control and Google issuesParked

    Hello all, Our Community recently had to deal with a rather annoying problem with Google. To have it make some sense i'll first describe our situation: We have a closed-off part of the Community for archived topics. We created this as the Site search of InSided was less accurate than Google and most of our users enter the Community though Google search. As will probably be the case for many of the Communities here. Unfortunately Google started to really delay on removing content from its results, which resulted in visitors ending up on 403 pages. We remedied this by building an open archive so everyone would end op on a normal page. Off course this does not change the fact that most of our visitors come from Google and now end up on pages that do not give them the answer they want. One way of solving this is by linking a lot to topics that do contain a relevant answer and by having the site search work in finding relevant topics instead of archived ones. This is where my idea comes in. Right now we have very little control over the Site search or how relevant they are to Google. For this I think three things can help. One: Adding site search controls to the back-end of the community. Let us decide what should be the most relevant at the top of the search results, like answered topics, last responded date or Sticky topics. Then, let us share our findings and settings with each other on this forum. This way we can also help each other out in defining what works with each different way of work per community. Two: Adding an option to every sub-category (in the Forum structure settings) to ex- or include it in the site search. Three: Adding a Sitemap from InSided side to give content a search rating based on relevance. For example, everything in the 'said archive' gets the lowest rating. Making Google prioritize newer, more relevant topics. I don't know if many of you have had experiences with the above, but I'm very curious if you have had them, and your opinions on the above all together. Cheers,

    2
    Sebastian
    Forum|Forum|4 years ago
    ikranjcec
    ikranjcecContributor ⭐️⭐️⭐️

    PX + Slack integrationNew Idea

    Hi, we enabled PX + Slack integration, to receive real time notifications when we receive NPS or CES score. As an idea, it would be awesome to filter what notifications to receive - e.g. only detractors for NPS, or only ones that gave 1-3 score, or for feedback to fw only issue type. @link_black @mickey

    3
    Jessica1989
    Forum|Forum|4 years ago
    DannyPancratz
    DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️

    Invite contact via the APINew Idea

    Is it possible to do the things that exist is Users > Contact Overview section? Specifically:Add contacts to be invited Invite contactsI’m not seeing it in the API documentation, but wanted to double check since it sounds like something I’ve heard about before. 

    2
    Forum|Forum|4 years ago
    ArthurVV
    ArthurVVContributor ⭐️⭐️

    Bulk modification of rules in product mapperNew Idea

    When using the  “Tag UI element as feature” functionality in the product mapper we have to modify the URL to remove GUIDs and add wildcards for every feature individually.For example, if I tag an element it may have a distinct URL like: https://application.companyname.com/product/edit/8da4c590-cb2c-11ec-9780-c7a52d328538*I would need to modify this to look like this:https://application.*.com/product/edit/* Rather than do this feature by feature, it would save a ton of time to be able to tag all the elements, then in the product feature tree apply a bulk edit to replace ‘company name’ with * and then another bulk edit to replace 8da4c590-cb2c-11ec-9780-c7a52d328538 with null to the features.

    2
    ArthurVV
    Forum|Forum|4 years ago
    jmiramontesContributor ⭐️

    Filter by engagement CTA in query builderOpen

    Currently in Gainsight PX query builder, one cannot filter engagements by CTA click, only by engagement view or engagement completion. Having this capability will be useful when trying to make associations with CTA conversions. Please add this capability. Thanks!

    0
    Forum|Forum|4 years ago
    EricF
    EricFContributor ⭐️

    Tickets with the most recent response by anyone besides a staff member need improved discover-abiltyParked

    Impact: High Overview: For the support team, an open ticket requires action or attention if the last response in the thread came from the original poster (OP). Currently, these get lost in the stream and are not discoverable by our team. Objective: to increase discover-ability for tickets that require attention (tickets in which users have responded) Current Behavior: - admins cannot filter on topics with unread customer comments - after OP's respond, tickets hold their same position in the queue - Topics are marked bold when I haven't read them Desired Behavior: - Admins can filter on topics that have not been responded to by an admin from the advanced filters tab - after OP's respond, tickets should sift to the top of the queue (controlled in settings) - after OP's respond, tickets should be marked as bold or "needs response" (controlled in settings) cc @Shane1

    2
    Sebastian
    Forum|Forum|4 years ago
    timcavey
    timcaveyHelper ⭐️⭐️

    "I have this problem too" featureParked

    Picked up this suggestion on a FeverBee email and loved the idea: "Have an ‘I have this problem too’ feature on each topic post. If people can register how they feel without having to post, you will get less snarky comments and better quantifiable feedback" 🤓

    2
    Sebastian
    Forum|Forum|4 years ago
    andreammelde
    andreammeldeHelper ⭐️⭐️

    CTA Linked Objects to Multiple RecordsNew Idea

    It would be great to have multiple records linked to a CTA. This would be helpful as we have some CTAs fire for the the an aggregation of time to help not overwhelm the CSMs cockpit. For example, being able to have multiple survey responses linked to on CTA based on the Company ID  so that the CSM can receive 1 CTA but can follow up to multiple responses.

    3
    johntrask_bt
    Forum|Forum|4 years ago
    heather_hansen
    heather_hansenVIP ⭐️⭐️⭐️⭐️⭐️

    Data Designer Refresh Data Set FeedbackNew Idea

    It’s very time consuming to have to refresh the dataset when I change the schedule.  Example: I was creating a new dataset, went to Explore, did the data refresh, went to configure while that was running and set a schedule, then, went back to the main Data Designer page to check something.  While I was there, the dataset finished running.  Needed to make a change to the schedule, went to update it, went back to the Explore, and was required to refresh the dataset to save a report.  Had to wait for the dataset to refresh again before I could proceed.  Would be nice if there was some sort of logic that looked at what was changed to decide if the dataset really needed a refresh.  So, changes to the objects, fields, merges, etc. - refresh.  Changes to the schedule - no refresh.  If that’s not doable, maybe a prompt asking if I want to, and still allowing me to proceed with what I’m doing if I select No.

    2
    puna
    Forum|Forum|4 years ago
    IlseContributor ⭐️

    SEO - Reduce number of links on a pageParked

    To optimize crawl budget, I would like to have less links on a page. Currently, there are way too many. Category pages Like here, there are 352 links! There are links to the following for just one topic: 3x https://community.tui.nl/accommodaties-in-gambia-2/wat-zijn-kindvriendelijke-accommodaties-in-gambia-89 2x https://community.tui.nl/accommodaties-in-gambia-2/wat-zijn-kindvriendelijke-accommodaties-in-gambia-89?postid=3153 2x https://community.tui.nl/members/maartje-53 Both the first and last should be there once, and the middle one shouldn't be used at all. Topics Like thisone, there are 123 links! There don't need to be links for this: https://community.tui.nl/search/activity/topics?userid=24 https://community.tui.nl/search/activity/reactions?userid=24 https://community.tui.nl/search/activity/solved?userid=24 https://community.tui.nl/accommodaties-in-gambia-2/wat-zijn-kindvriendelijke-accommodaties-in-gambia-89#post3143 And these double ones should only be there once, unnecessary to have them multiple times: 2x https://community.tui.nl/members/maartje-53 2x https://community.tui.nl/members/fleur-2255 2x https://community.tui.nl/members/guusje-2316

    2
    Cristina
    Forum|Forum|4 years ago
    Esther Groth
    Esther GrothContributor ⭐️⭐️

    Idea for popular user widgetParked

    Hi, in our popular user widget we could show more information, as this is something the super users like to look at quite often. Our A1 Community users therefore asked me if it would be possible to have a landing page where more about the top users is shown. For example, the published posts could be displayed, also the earned badges and there could also be a summary of past "popular user". You could also think of different categories like the ones with the most likes or the ones with the most posts to be shown on that landing page. For instance, T-Mobile Austria has done this in a very nice way: https://community.magenta.at/topmembers/ Kind regards, Esther

    2
    Cristina
    Forum|Forum|4 years ago
    lionel s
    lionel sContributor ⭐️⭐️

    Display user roles on mobile versionParked

    Hi everyone,As you will see in the picture below, the user roles are not displayed in mobile mode. This may lead to some confusion for the beginners that do not know who is who on the Forum. We have noticed several users talking to us like we’re clients, or the other way around. Users are sometimes talking to other members like they are VOO officials.  My colleague and I believe displaying the user role on mobile may clear the confusion between users and moderators / administrators.

    2
    Cristina
    Forum|Forum|4 years ago
    khumphreyContributor ⭐️⭐️

    Add an "Archive" state for usersParked

    We would like there to be an "archive" state that could be flipped on and off for users. This would not delete their posts or affect any ratings, badges, etc. It would simply remove them from the "active" user list until they login. Logging in would remove them from the archive state and mark them as active again.   Would something like this be a possible roadmap addition? We (at Webroot) feel that an archive state is a pretty useful and expected functionality within a forum instance that can have 20k+ users with nearly half of them just sitting around doing nothing. The ability to archive users (in bulk, ideally) would allow us to keep the user database cleaner and create more accurate reports/metrics around user engagement/forum activity.   Regards, Keenan (Webroot Community Specialist)

    2
    Cristina
    Forum|Forum|4 years ago
    ErikT
    ErikTContributor ⭐️⭐️

    WYSIWYG editor: Tables color optionsParked

    Ability to use tables in articles has made it easier to create lists directly in the editor. It is also an excellent tool if you want to add a picture alongside the text, but in these specific cases you will probably want to remove visible border which is not possible today.   The idea is to make it possible to change border color or make it invisible.     How it looks today:   What we want to achieve:    

    1
    Cristina
    Forum|Forum|4 years ago
    dorian_cudinaContributor ⭐️⭐️⭐️⭐️

    Insert a list of IDs at onceOpen

    Hi everyone,We would really appreciate if there would be an option to copy-paste a list of IDs into the Audience Logic field when defining an engagement (not saying that this option shouldn’t be available for other fields in other parts of PX too).The use case is very straightforward. Imagine having hundreds of Accounts using the same product in basically the same way (their actions and behaviour are very similar). But you have a one-time special reason why you want to show your notification only to Users of (let’s say) 50 specific accounts. And imagine that you can get this list of 50 accounts in question very easily from your database. In this case, what would be perfect, in a sense that it would make sure that the right audience will be targeted, is to insert the 50 AccountIDs in question (as the only Audience Logic condition) and immediately launch the event.With the currently available options, the only way to do this is to manually insert Id per Id... until you inserted all 50 :)

    8
    aroberts
    Forum|Forum|4 years ago
    TFisherCCContributor ⭐️

    Expose the untracked, unmapped, unidentified product pages/features in an organized "unmapped" locationNew Idea

    Use Case:Our product is particularly deep, offering a LOT of feature customization and capability to savvy customers. That means that the Suggestion Mode mapping isn’t a “complete” look at the structure of our platform, and mapping of the product manually requires a measured and prioritized approach. Without a resource to see the unmapped activity in my product, I don’t know what pages/features aren’t yet uncovered, what kind of activity those product areas are capturing, nor how I should prioritize them.Rationale:Not all product pages or features are equal in priority. That said, the purpose of Gainsight PX is to capture data to determine feature priorities and recognize or uncover usage trends previously unknown. Unfortunately, the Product Mapper requires you to already know what pages and features are a priority (in order for them to be mapped, you have to know/think to map them). Discovering how your customers actually interact with your product includes identifying pages and features that you’re not necessarily paying attention to. Gainsight PX does not offer a means to see what you haven’t already been looking for. The Competition:Note that a major competitor to Gainsight PX, Pendo, offers an organized, clean, easily accessible resource that shows all the unmapped page visits and feature hits in your product. You can periodically review the “Other” or “Unmapped” areas of your product to identify frequently occurring entries and map them, back-filling the data to further enrich your Product Map.

    3
    Forum|Forum|4 years ago
    m4rc
    m4rcHelper ⭐️

    Display a user's signature only once per topicParked

    Our community members have requested that we reduce the number of signatures displayed in topics. They feel it can too easily ‘clutter’ a topic/thread, especially the super long ones with hundreds of replies. They’ve asked that the topic creator’s signature is shown once, at the beginning, but not in his/her replies.  And that it only shows in the first reply for all other users who post in the same topic. (So for each topic, each contributor’s signature will only appear once.)

    2
    Forum|Forum|4 years ago
    timcavey
    timcaveyHelper ⭐️⭐️

    2 factor authentication option for login>Parked

    2FA has been suggested from a forum user.  I also think this is particularly important for mods and managers with all-powerful permissions.  Is this something that Insided need to allow, or can something like Authy be set up with Insided already?  

    5
    Forum|Forum|4 years ago
    dan_wiegert
    dan_wiegertGainsight Employee ⭐️⭐️

    Would it be possible to rank values via the rules engine?New Idea

    I was talking to a customer (Saewon/Unity Technologies) and she presented me a rather interesting rules engine use case. Ask: is it possible to rank numerical field values via the rules engine?Additional context: The use case would be to create a CTA for customers who have a (custom) score value greater than the nth highest value among all customers.  The scores in this case are externally derived scores and not GS measure scores.  What I need would be able to put a filter in a rule that says "only keep records with a value in field X that is higher than the nth highest value in field X"Ask: is it possible to rank numerical field values via the rules engine? I’m assuming you would also need to be able to set a baseline value on “Score” to be able to be able to get this to work.  

    2
    phani_kumar
    Forum|Forum|4 years ago
    Rodion
    RodionHelper ⭐️

    Ability to open categories in a new tabParked

    Please, add a possibility to open categories in a separate pages by visiting the appropriate URL. For us it is important because we will have separate Russian and English categories. For Russian customers we will give an URL to Russian category and the for English we will give an URL to English category. For example, this link https://kaspersky-en-community.almostinsided.com/products_for_home_and_mobile_devices will redirect us to the English category for B2C users. Users will see only topics from this category and won't see other categories. But they still could reach other categories via the regular community navigation.

    2
    Aleksandra
    Forum|Forum|4 years ago
    Rodion
    RodionHelper ⭐️

    Posting auto-moderationParked

    We have a specific case. Sometimes our users post their product activation codes as a plain text. We consider activation code as a private data which should not be published somewhere (to avoid the license is stolen). We'd like to have an ability to create a replacement rule to replace a code by mask automatically. Our codes has exact format, so it is possible. Our current solution allows this feature via Badword filtering system (see screenshot). If Insided has the same ability it would be nice. However we see an improvement of the feature: replace a code for every member who is not an employee (based on roles). Is it possible? P.S. Actually automated badword filtering is a good idea 🙂

    2
    Aleksandra
    Forum|Forum|4 years ago
    Rodion
    RodionHelper ⭐️

    Bring back "Popular subjects" tag lineParked

    Please, turn back "Popular subjects" string that existed in previous versions. We consider it is a useful tool for newbies navigation. Also it is the most attractive place for popular subjects - all mass problems will appear there quickly if a lot of users post similar complaints. In addition, in one of other ideas I've posted, I asked to hide, disable Sidebar where tags are visible now. So the is a proper place for tags.

    2
    Aleksandra
    Forum|Forum|4 years ago

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