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    6160 Ideas

    mditucciContributor ⭐️⭐️

    Please fix the broken links from ideas portal when copied and pastedNew Idea

    I really cannot believe that the links from the ideas portal (when you copy them from the browser) break when copied and pasted and instead of having dashes (-) they are replaced with %2D. This has been an apparently known issue for years and it just feels crazy that it hasn’t been fixed yet. Do other people have this? Link in browser: Link when pasted: I then have to manually replace the errors if I want that link to work or use a find and replace. I don’t understand. Very weird, very crazy. 

    0
    Forum|Forum|5 months ago
    JayS
    JaySHelper ⭐️

    Allow an Article to be tied to multiple categoriesOpen

    We would like to be able to have one Article in Community tied to multiple categories.For example, if we have one document about Topic A we’d like to be able to say that document should show in Product 1, category 1; Product 2, category 1.Currently to have the same content in both places means we have to duplicate content, which makes management of content (to keep everything current) a nightmare.Please let me know if I need to clarify this idea further.

    6
    Larry
    Forum|Forum|5 months ago
    Erik_
    Erik_Contributor ⭐️⭐️⭐️⭐️⭐️

    Make quotes link back to the original postOpen

    The quote functionality on communities is rather basic. Would it be possible to improve it with some link capabilities? So that when you quote someone, you can click a part of the quote to go directly to the reply the quote came from? This would be very helpful in long topics where a user might quote something from a few pages back. Or when someone wants to quote a reply from a different topic altogether.

    2
    Larry
    Forum|Forum|5 months ago
    Grzegorz ByrskiContributor ⭐️⭐️⭐️⭐️

    Adding 'Updated Date' to Posts for Better TrackingDiscovery

    Hi Gamechangers,I hope this message finds you well. I'd like to propose a small yet impactful feature that could enhance our community's experience. It's about adding an 'Updated Date' to each community post, alongside the existing 'Created Date'.In our line of work, keeping content current is crucial, especially for resources like release notes that are periodically updated. An 'Updated Date' would not only help our community members quickly identify the most recent content but could also improve the relevancy of search results.This feature would be particularly beneficial for us as we strive to provide our community with the most up-to-date information, ensuring they have access to the latest changes and updates.Thank you for considering this addition. It's a step towards making our community more informed and our content more accessible.Warm regards,Grzegorz

    2
    Larry
    Forum|Forum|5 months ago
    Folkert Ziggo
    Folkert ZiggoContributor ⭐️⭐️

    Change the publish date of topicsDiscovery

    On our community, we sometimes write and publish a huge amount of new topics. These are temporally hidden behind a invisible category, written, reviewed and finally the whole category will be published for all users. Our latest example of this is the Formula 1 category, where my colleague Michael did a lot of work.On our Community we also have a 'latest topics' selection. Many users use this to reply to the latest topics. The topics in the new category are written a few days ago. Because of this they will not show in the selection of latest topics. That is why we want to adjust the publish date of any topic to mark them as 'new'.This way we can indirectly influence the latest topics and increase the user flow to topics we want.A workaround is to make the topics on the date we want it our content to become 'live'. Tough this is quite a huge job containing a large amount of copy and pasting, recreating tags, assigning topic, deleting the old topics etc etc.Wordpress.org has the option to do this when logged into the back-end. I'll add an image below to show what i mean.

    7
    Larry
    Forum|Forum|5 months ago
    Jurgen
    JurgenHelper ⭐️

    Control: Mark as unreadDiscovery

    When you filter 'Status: new reply' and you open a topic accidentally, the topic is removed from this filter. I'd like to be able to mark such topics as unread.

    5
    Larry
    Forum|Forum|5 months ago
    lewysgammondphiContributor ⭐️⭐️⭐️

    Send email campaigns to event RSVP listsOpen

    It would be great to send email campaigns based on those who have RSVP’d an event.I don’t know if anyone can maybe suggest a way of doing this already, but I’m not sure from what I’ve looked at.Thanks very much.@olimarrio 

    10
    Forum|Forum|5 months ago
    DannyPancratz
    DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️

    Expanded Permissions for the Profile Module or Showing/Hiding Profile FieldsOpen

    Background: In summary, when your community setting is Public, any profile field with Public visibility is available to unregistered users. Unlike most other modules in the platform, there’s not the ability to show permissions for different types of user roles. If you’re community is public, the profile module (and all community member profiles) are exposed for SEO, etc. Impact: This is problematic for protecting the information of community users. As @Blastoise186 said in that question, any public profile fields could be scraped by malicious users: a malicious user scraping the entire community and mining out all that personal informationBut it’s also a major blocker for communities (like mine) that want to expand the use of profile fields and encourage their users to share relevant information. It’s also likely a blocker for even sharing company name: many users may not want their posts publicly visible and associated with their company name. They may be okay with that in the community, but not for anyone who googles them. Use Cases: Building a community network with visible profile fields and information for building your own niche network / directory. Additional information will help build peer-to-peer connection and promote more informed dialogue between users. A few simple use cases:linking to someone’s linkedin profile for adding them to your network. sharing your community URL (like here on Inspired), but keeping that private to unregistered users. Solutions: Permissions for the profile module like for the Ideation moduleIdeation permissions availableMiddle ground option for Profile fields between Public and Private allows it to be visible to registered users and up blocks it from unregistered users and search engines  

    10
    Forum|Forum|5 months ago
    MagdaContributor ⭐️

    Who’s online on the forumParked

    Our users would like to know who is online on the forum: "How do I know who’s online? I don’t see anything in profile settings or a green badge under my avatar." "One more missing forum basics information."

    3
    Forum|Forum|5 months ago
    timcavey
    timcaveyHelper ⭐️⭐️

    Allow users to search for members based on public profile fieldsDiscovery

    This allows a member to find another member based on info they’ve outlined in their profile. 

    8
    Forum|Forum|5 months ago
    Paul_
    Paul_Contributor ⭐️⭐️⭐️⭐️⭐️

    The average amount of time between the creation of a topic, and it’s first reply by a modReleased

    Hi all, I’m trying to find out a certain statistic, but it's currently impossible within the exports/dashboards. Idea: I want the average amount of time between the creation of a topic, and it’s first reply by a mod. As a Community manager or manager I think it's quite usefull to know how long it takes for mods to first respond on a topic (SLA).  To me it doesn't sound to difficult to build within Exports or even better in the Dashboards, but what do I know… Does anyone else think this would be a handy feature/statistic?

    6
    Aleksandra
    Forum|Forum|5 months ago
    timcavey
    timcaveyHelper ⭐️⭐️

    Segments: add a 'OR' to filter not just 'AND'Open

    TLDR: can we have: *some filter* || *some other filter* instead of just *some filter* && *some other filter* We can now build segments, with the powerful ‘filter’ in the user section. Even better, we can target segments in email campaigns now. Nice work! What would be nice is if I could chain filter types with an ‘OR’ not just an ‘AND’. e.g Any member that has any of these X, Y, Z badges OR anyone that select ‘I love x, y, z’ in the profile field.  At the moment I can only create a segment for each filter type, or create a segment where both rules (badge and profile filter in this case) are true.   

    6
    Forum|Forum|5 months ago
    atwilliamssb
    atwilliamssbContributor ⭐️⭐️⭐️

    View metrics for System EmailsOpen

    Hello, Our team is moving our product update customer comms to the Community which I’m very excited about.  The one thing our Marketing Ops team would like to see are metrics around the automated Product Update Email Notification. So when we post a new product update and an automated system email gets sent to our subscribed customers, our team would like to see:Deliverability rate Who didn’t receive the email Open rate Click rate Unsubscribe rate View a list of people who have subscribed to the Product Updates pageIf you have any questions, please let me know.  TAG: @Vishwas Katti 

    7
    Forum|Forum|5 months ago
    Jurgen
    JurgenHelper ⭐️

    Sent and deliver rate of notificationsOpen

    I'd like to be able to track the sent and deliver rate of our notifications. Use case: We'd like to track what percentage of notifications is sent, delivered, opened and links clicked on, so that we could measure and benchmark the overall performance of our e-mails. Right now, we're in the dark about notification performance and what impact any improvements would have. I think any customer of Insided should be able to look into these numbers in a dashboard.

    10
    Forum|Forum|5 months ago
    SmartlyGreg
    SmartlyGregHelper ⭐️⭐️⭐️

    Make System Emails use a HTML template (and content editable via text-editor/ phrases)Open

    It feels as though the editing of emails has been made with a different approach to the rest of the platform. Pure HTML is acceptable in many ways especially for emails but in 99% of cases the style of the email that are sent will have the same header, footer and the changes are essentially the body content, and my guess is most people would rather avoid messing with HTML as much as possible. I’d suggest, in order to be consistent with the rest of the product, that there be 2 sections to system emails in Control:Email Template: You set the styling of the email including button style (If possible similar to the “Customise” experience of the homepage for example,  but not necessarily) Email Content: Similarly to the Phrases section only the main recurring elements would be removed (ie. Header footer etc…) and the interface would be like the standard text editor + main CTA phraseThis would mean that any changes to the header or footer of the email can be done once in order to update all emails, as compared to today where each System email needs to be opened edited and saved.This furthermore, opens the door to the ability of having more than 1 template and being able to choose which emails use what. (Perhaps to distinguish notifications from more critical communications (Password reset, post flagged etc..)

    9
    Forum|Forum|5 months ago
    Jasper
    JasperContributor ⭐️⭐️⭐️⭐️⭐️

    When moving a reply yo a new topic, send a notificationParked

    When a user posts a reply in an older topic, we ofter move that reply to a new topic. But the user doesn't get a notification from that. They often think their post is deleted or it didn't post properly. This results in unnessesery posts and questions about it. It there would be an e-mail notification, or a private message, informing them the post was moved, it's clearer what happend. Something like 'Hi, your message was moved to this location: URL’. Is that a possibility to add?It might also work together with the notification center you're working on.

    3
    Forum|Forum|5 months ago
    AnitahgContributor ⭐️⭐️⭐️⭐️⭐️

    Add description to the Groups sectionParked

    Hi, it would add value and set the expectations for our customers if it would be possible to add a describing sentence of what sort of Groups are available in the Groups section, just as we can describe the community in the Community section. Would that be possible to add? @olimarrio suggested I add the idea here. Guessing this would add a lot of value for everyone using the Group module? 

    7
    Forum|Forum|5 months ago
    anirbandutta
    anirbanduttaExpert ⭐️

    Show About-this-group info in the Groups listings pageParked

    The tricky thing is with ‘Private’ Groups which offer the same non-suspecting ‘Request to join’ button to users who may not be admitted.  I know, when we land on the specific Group landing page the About this group details would be used to set expectations, but not for the majority of users who’d be clicking the ‘Request to join’ button on the group thumbnail blurb on the previous step, from the /groups listing page. The Listings page should be expanded to include this crucial piece of context info.  You may say that set expectation in the Title with a preceding ‘Invite only’ before the Group title but then it does an inverse messaging for users who we want to join, so I’d not want to do that. :)

    6
    Forum|Forum|5 months ago
    revote
    revoteVIP ⭐️⭐️⭐️⭐️⭐️

    Notification Center: Grouping new notificationsOpen

    We just launched latest raffle. We have 347 attendees at the moment, meaning that there are 347 replies in certain topic (woop woop!!). So there are 347 notifications in Notification Center. 347 individual notifications.You can opt-out the email notifications.For example Facebook in-app notifications groups notifications. There are no 347 individual notifications, it just says “User x and 346 other users replied to the topic”.I wish Gainsight community platform groups new notifications just like that.There could be some threshold, based on number of new notifications? For example, after 5 new replies it groups them in one, if user have not read them yet? 

    1
    Forum|Forum|5 months ago
    haileyaContributor ⭐️

    Assign Success Plans to User GroupsOpen

    With a pooled success model, we would like to be able to assign Success Plans (for feature onboarding, feature adoption, set up needs, etc) to our user group of Pooled Reps in a round robin style as we are able to with CTAs today.

    1
    Forum|Forum|5 months ago
    madeleine.dangContributor ⭐️

    Admin Notifications for New User RegistrationOpen

    It would be great if there was an option via Control to allow admins to receive email notifications for new user registrations, rather than routinely checking to see if anyone has registered or using a webhook for notifications.

    4
    Forum|Forum|5 months ago
    logicalhare
    logicalhareContributor ⭐️⭐️⭐️⭐️

    Allow the leaderboard sidebar widget to exclude certain rolesOpen

    Can the Most Helpful Members widget exclude certain roles?  

    4
    Forum|Forum|5 months ago
    Allart
    AllartContributor ⭐️⭐️⭐️

    User report @mentionsOpen

    We would like to have a user export with the @mention data, how many times a user has used the @mentions tag. see: https://community.insided.com/news-updates-16/atmentions-feature-72/index1.html#post562

    2
    Forum|Forum|5 months ago
    jonchenContributor ⭐️

    Add Role-Based Filtering to Forum Sub-Category ViewsNew Idea

    Forum sub-category views currently only offer three filter options: recently active, most replies, and most views. There's no way to filter posts by who posted them. We'd like the ability to filter by custom roles, since many communities assign specific roles to different contributor types. In our case, we have superuser roles like Community Advisor and Champion, as well as employee roles like Community Manager, Employee, and Product Manager.This would let community members quickly surface content from their most knowledgeable contributors. For example, users could browse all product releases and deprecation notices from the company, or find advice from recognized superusers, without scrolling through every thread.

    0
    Forum|Forum|5 months ago

    'Last updated' timestampReleased

    When posting topics in a KB and surfacing them in the Featured Topics widget (as part of the new KB landing page), the presentation seems odd to me.Here’s an example:As you can see in this example, the content displays the title of the article (or of the question/conversation), some of the initial text, the user icon, the date the content was published, the number of views, and the number of comments.In my view, KB content works best when it communicates when it was last updated, not when it was published. And it makes little sense to display the number of comments when the article is not open to comments. So here’s some specific changes I’d like to suggest unique to content published in the knowledgebaseWhere the content says 2 months ago this is the publish date, replace this with the date last updated. So if I made a change to this article today (which I did) it should display the date last updated. For example, it could read as “Updated today” (if today) or “Updated X days ago” if past that dateI’ve also suggested that we remove the comments bubble and count if the article is closed to comments I have added this as a separate idea here so vote on that too!

    30
    revote
    Forum|Forum|5 months ago

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