Meetings & Office Hours

This thread is for the Admin Office Hours session for Thursday Oct 19th,2023. Submit your questions to this thread and we'll address them during our session at 1-2:30 PM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location        +1 669 900 6833 US (San Jose)        +1 253 215 8782 US (Tacoma)        +1 301 715 8592 US (Germantown)        +1 312 626 6799 US (Chicago)        +1 346 248 7799 US (Houston)        +1 646 876 9923 US (New York)        888 475 4499 US Toll-free        877 853 5257 US Toll-free        +91 80 71 279 440 India        +91 116 480 2722 India        +91 22 48 798 004 In

Apologies for the VERY late post -- obviously thought I’d taken care of it yesterday as usual but must not have hit the “Post” button!SO -----  This thread is for our upcoming Thursday Admin Office Hours session on Thursday, October 12, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Thursday, October 12, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET Join Zoom Meetinghttps://gainsight.zoom.us/j/97447611504?pwd=bFhIN3JiaS9GWld1c29oc1g3UElSUT09 Meeting ID: 974 4761 1504Passcode: 265336 For dial-in info by your locatio

Hello everyone!This thread is for our upcoming Tuesday Admin Office Hours session today, Tuesday, October 10, 2023 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, October 10, 2023 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/92085010484?pwd=UWo1Wkd1eWhEVmdTZHlyakdtYkpSdz09 Meeting ID: 920 8501 0484Password: 301543 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/addOPjzrlv

This thread is for the Admin Office Hours session for Thursday Oct 12th,2023. Submit your questions to this thread and we'll address them during our session at 1-3 PM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location        +1 669 900 6833 US (San Jose)        +1 253 215 8782 US (Tacoma)        +1 301 715 8592 US (Germantown)        +1 312 626 6799 US (Chicago)        +1 346 248 7799 US (Houston)        +1 646 876 9923 US (New York)        888 475 4499 US Toll-free        877 853 5257 US Toll-free        +91 80 71 279 440 India        +91 116 480 2722 India        +91 22 48 798 004 India

This thread is for the Admin Office Hours session for Tuesday Oct 10th, 2023. Submit your questions to this thread and we'll address them during our session at 10-11:30AM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location        +1 669 900 6833 US (San Jose)        +1 253 215 8782 US (Tacoma)        +1 301 715 8592 US (Germantown)        +1 312 626 6799 US (Chicago)        +1 346 248 7799 US (Houston)        +1 646 876 9923 US (New York)        888 475 4499 US Toll-free        877 853 5257 US Toll-free        +91 80 71 279 440 India        +91 116 480 2722 India        +91 22 48 798 004 I

We will be hosting a session of Weekly PX Admin Office Hours! Our upcoming session is hosted on October 4th, 2023 at 11:30 AM ET/ 8:30am PT / 9:30am MT / 10:30am CTPlease submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post them as replies to the questions). Join Zoom Meetinghttps://gainsight.zoom.us/j/92516542503?pwd=SGJ4YnBsbjRSenVBQ1JyTE8zbkdMQT09Meeting ID: 925 1654 2503Passcode: 650991

Hello all -I will be traveling tomorrow, Thursday, October 5, so I have to cancel the Thursday office hours session.I will be back home and ready to roll again on Tuesday October 10 and I’ll get that session info posted on Monday.Thank you and have a great rest of the week and weekend!Scott Drost

Hello everyone!This thread is for our upcoming Tuesday Admin Office Hours session on Tuesday, October 3, 2023 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, October 3, 2023 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/92085010484?pwd=UWo1Wkd1eWhEVmdTZHlyakdtYkpSdz09 Meeting ID: 920 8501 0484Password: 301543 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/addOPjzrlv

This thread is for the Admin Office Hours session for Tuesday Oct 3rd, 2023. Submit your questions to this thread and we'll address them during our session at 10-11:30AM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location        +1 669 900 6833 US (San Jose)        +1 253 215 8782 US (Tacoma)        +1 301 715 8592 US (Germantown)        +1 312 626 6799 US (Chicago)        +1 346 248 7799 US (Houston)        +1 646 876 9923 US (New York)        888 475 4499 US Toll-free        877 853 5257 US Toll-free        +91 80 71 279 440 India        +91 116 480 2722 India        +91 22 48 798 004 In

This thread is for the Admin Office Hours session for Thursday Oct 5th,2023. Submit your questions to this thread and we'll address them during our session at 1-3 PM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location        +1 669 900 6833 US (San Jose)        +1 253 215 8782 US (Tacoma)        +1 301 715 8592 US (Germantown)        +1 312 626 6799 US (Chicago)        +1 346 248 7799 US (Houston)        +1 646 876 9923 US (New York)        888 475 4499 US Toll-free        877 853 5257 US Toll-free        +91 80 71 279 440 India        +91 116 480 2722 India        +91 22 48 798 004 India 

We will be hosting a session of Weekly PX Admin Office Hours! Our upcoming session is hosted on October 4th, 2023 at 10:30 AM ET/ 7:30am PT / 8:30am MT / 9:30am CTPlease submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post them as replies to the questions). Join Zoom Meetinghttps://gainsight.zoom.us/j/93293132425?pwd=d1NHM1MzZzl1YWliQVc3M05JaElLQT09Meeting ID: 932 9313 2425Passcode: 596267

Hello everyone! This thread is for our upcoming Thursday Admin Office Hours session today, Thursday, September 28, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Thursday, September 28, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET Join Zoom Meetinghttps://gainsight.zoom.us/j/97447611504?pwd=bFhIN3JiaS9GWld1c29oc1g3UElSUT09 Meeting ID: 974 4761 1504Passcode: 265336 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/adySeBnuIz

🚀 Exciting Webinar Alert! Join us on September 26th at 9 AM PST for an in-depth exploration of the 'Verified Outcomes Framework'! 🔍 Are you eager to learn how “Verified Outcomes” and “ROI” in Customer Success are vital for customer satisfaction, retention, and loyalty? Want to discover how Gainsight can help you get data-driven insights for continuous improvement? This webinar has it all! 🗓️ Save the Date:📅 September 26th, 2023🕒 9:00 AM PST📎Registration Link 📌 What You'll Gain:Insights into Verified Outcomes & ROI that can transform your business. Proven best practices from Gainsight experts. A live demonstration on how to build your own VO Framework in Gainsight. Strategies for tracking Verified Outcomes at scale.🎙️ Presenters: @yuniyal @ddietiker @jahnavi moturi Register Now!

This thread is for the Admin Office Hours session for Thursday Sep 28th,2023. Submit your questions to this thread and we'll address them during our session at 1-3 PM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location        +1 669 900 6833 US (San Jose)        +1 253 215 8782 US (Tacoma)        +1 301 715 8592 US (Germantown)        +1 312 626 6799 US (Chicago)        +1 346 248 7799 US (Houston)        +1 646 876 9923 US (New York)        888 475 4499 US Toll-free        877 853 5257 US Toll-free        +91 80 71 279 440 India        +91 116 480 2722 India        +91 22 48 798 004 India

Hi All, We are not running today’s office hours session as CSA team is not available today because of flexi holiday in India. Thanks,Baji

October 02, 2023: Live chat & phone support disabled Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity cases October 09, 2023: Live chat & phone support disabled Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity cases October 24, 2023: Live chat & phone support disabled Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity cases October 27, 2023: Limited chat hours Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity cases

Deliver successful self-service & P2P support Do you want to empower customers and also transform the way businesses provide assistance, ultimately leading to more satisfied customers and efficient operations? Join us to explore the dynamic approaches that have emerged as game-changers in the ever-evolving landscape of customer support. The webinar is scheduled for Monday, September 25th at 9 AM PST.  During this webinar you will learn:How to improve customer satisfaction and streamline your support operations. The Power of Self-Service Support. The Benefits of Peer-to-Peer (P2P) Support.                                                        Register here     Speakers - @revathimenon @Anjali Goswami @Aman Recording Link

Thanks for attending the Crankup Webinar Series for the month of September. In this webinar we covered, How to improve customer satisfaction and streamline your support operations. The Power of Self-Service Support. The Benefits of Peer-to-Peer (P2P) Support.How to improve customer satisfaction and streamline your support operationsPlease refer to the link below for the complete recording of the webinar.Recording Link

Hello everyone!This thread is for our upcoming Tuesday Admin Office Hours session on Tuesday, September 26, 2023 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, September 26, 2023 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/92085010484?pwd=UWo1Wkd1eWhEVmdTZHlyakdtYkpSdz09 Meeting ID: 920 8501 0484Password: 301543 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/addOPjzrlv

This thread is for the Admin Office Hours session for Tuesday Sep 26th, 2023. Submit your questions to this thread and we'll address them during our session at 10-11:30AM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location        +1 669 900 6833 US (San Jose)        +1 253 215 8782 US (Tacoma)        +1 301 715 8592 US (Germantown)        +1 312 626 6799 US (Chicago)        +1 346 248 7799 US (Houston)        +1 646 876 9923 US (New York)        888 475 4499 US Toll-free        877 853 5257 US Toll-free        +91 80 71 279 440 India        +91 116 480 2722 India        +91 22 48 798 004 I

Mastering Customer Onboarding with In-App Engagements and Self-Serve Bots📅 Date: 21st September 2023🕒 Time: 8:00 AM Pacific Time / 8:30 PM IST / 3:00 PM GMT📍 Platform: ZoomAre you ready to revolutionize your customer onboarding process? Join us for an insightful webinar on "Mastering Customer Onboarding with In-App Engagements and Self-Serve Bots." In today's rapidly evolving business landscape, ensuring a seamless and user-friendly onboarding experience is crucial for capturing and retaining customers.🔗 Zoom Link: Click HereKey Topics to be Covered:🚀 The Power of In-App Engagements: Learn how to leverage in-app engagements to guide your users through the onboarding journey in a personalized and interactive way. Discover strategies to effectively showcase your product's value, highlight key features, and address user concerns, all within the application itself.🤖 Harnessing Self-Serve Bots: Explore the world of self-serve bots and understand how they can serve as virtual assistant

Hello everyone! This thread is for our upcoming Thursday Admin Office Hours session on Thursday, September 21, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Thursday, September 21, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET Join Zoom Meetinghttps://gainsight.zoom.us/j/97447611504?pwd=bFhIN3JiaS9GWld1c29oc1g3UElSUT09 Meeting ID: 974 4761 1504Passcode: 265336 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/adySeBnuIz

Discovering insights from your customer data is crucial for business success. Gainsight Data Designer makes it possible to merge and transform your data, and then analyze it further on the Gainsight platform. Join us at this Office Hour on Sept. 27 at noon ET to learn how Data Designer can help you get more out of your customer data.  Registration Link: nCloud Integrators Office Hour on Gainsight's Data Designer (google.com)

Hello everyone!This thread is for our upcoming Tuesday Admin Office Hours session on Tuesday, September 19, 2023 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, September 19, 2023 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/92085010484?pwd=UWo1Wkd1eWhEVmdTZHlyakdtYkpSdz09 Meeting ID: 920 8501 0484Password: 301543 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/addOPjzrlv

Hi All,We are not conducting today’s office hours as we have public holiday in India.