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Tori Jeffcoat
Tori JeffcoatGainsight Community Manager
posted in All About Pulse

This time next week....Pulse Europe & Session Sneak Peaks!

I can’t believe it, but this time next week I’ll be sitting in the Passenger Terminal Amsterdam having just presented two (hopefully) amazing sessions at Pulse Europe!   While I’m SO excited to visit Amsterdam for the first time (and take a boat tour of the 165+ canals in the city!), I’m EQUALLY excited to be sharing some really tactical and strategic tidbits on Collaboration for Cohesive Product Experiences and how Gainsight is thinking about and executing on AI with @jake_ellis. See a sneak peak of what I’ll share live below 👇👇👇 Cross-Functional Collaboration for Cohesive Product Experiences Everyone wants to deliver a compelling, cohesive experience for their customers in-product. But, with so many stakeholders, how do you ensure that the experiences you deliver are ACTUALLY cohesive - not only delivered at the right time with the right message but also look and feel the same?In this session, with a slide sneak peek below, we’ll cover the who, what and when of digital in-app prog

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U
Gainsight Employee: Rookie
5 months ago
mark_deegan
Shoshin
mark_deeganShoshin
posted in All About Pulse

PULSE - The 10 Rules of Customer Success in the New AI Reality - Thursday 15th November 15:40

Hi Folks. My Name is Mark Deegan and I am the CEO of Wigmore IT Group Before becoming CEO I was a Gainsight Architect With over 4 years of Experience and Over 200 Client Engagements. But my story with Customer Success and AI goes back a lot longer than that. In fact I was first exposed to Customer Success and Artificial Intelligence at the same time at the same company over 7 years ago.Artificial Intelligence is nothing new - But it has become more prevalent - Generative AI was an absolute ATOMIC BOMB when it was launched and the Industry is struggling to keep up - At the same time - Every Organisation worth their salt is trying to leverage AI to drive better outcomes for both their internal processes and their outcomes. I first got exposure to AI working for a Digital Personalisation Company who leveaged AI to deliver personalisation at scale to some of the biggest brands globally, including Emirates, Air New Zealand and Trivago. That customer went from a Startup to a Leader in the Ga

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aiprakash
Gainsight Employee: Rookie
5 months ago
R
Richard WhaleyRegistered User
asked in Deliver Customer Success

Account Management/Inside Sales - Discussion Partner Wanted!

I’m a Gainsight user and leader of an Account Management Team with a focus on sales in particular and am hoping to find someone in a similar position elsewhere to speak with and share some best practice ideas with.Not necessarily only about GS usage, but a chance to learn from each other and grow together over a call or two.Would be great to hear from you if you’re interested in catching up.Rich

0
R
5 months ago
khelraja936
khelraja936Registered User
asked in All About Pulse

Want to experience the thrill of a live casino at your fingertips? How about downloading Khelraja's live casino app for an immersive gaming experience?

Khelraja stands tall as the pinnacle of online gaming platforms in India. Renowned for being the Best Online Casino App in India, it redefines entertainment with its comprehensive range of offerings.Our Live Casino App download is your passport to an immersive gaming experience, while the Spin Casino ensures non-stop excitement. We take pride in hosting the best casino games in India, offering a diverse selection that caters to every gaming preference.At Khelraja, we excel in providing the Best Blackjack and Roulette Games Online. Our platform have fun with top-tier gaming, where players indulge in thrilling experiences while aiming for big wins. Our platform is synonymous with the finest casino games in India, featuring the ultimate in Blackjack and Roulette experiences online.Join Khelraja today and unlock a world of unparalleled entertainment and lucrative opportunities. With the best Online Casino App in India, a plethora of exceptional games, and an unwavering commitment to user s

0
khelraja936
5 months ago
hcarroll
Gainsight Employee: Shoshin
hcarrollGainsight Employee: Shoshin
posted in All About Pulse

Do you have the Pulse Europe blues? 😢

 Are you still FIRED UP and ready to implement your learnings? 🔥  Here are my top 3 takeaways from Europe’s #Number 1 Customer Success Industry Event 🚀This time last week, we were wrapping up an incredible two days, which saw over 1,300 Customer Success professionals touch down at #PulseEurope23 in the beautiful city of Amsterdam…I’m still buzzing from all of the excitement! 😝I say it every year, but the one thing that stands out for me, is the incredible sense of community. We’re all in this together, trying to figure out how best to serve our customers, whilst keeping pace with an ever-evolving technology landscape. There is no one-size-fits-all winning strategy, but sharing with others what is working for you, is progressive & promotes a collective growth mindset that propels the entire Customer Success community forward. 🚀Some of the most exciting and compelling themes this year were (unsurprisingly) focused around how AI is quite literally changing the game for Customer Su

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revathimenon
Gainsight Employee: Golden Ruler
5 months ago
gpedenzini
Gainsight Employee: Shoshin
gpedenziniGainsight Employee: Shoshin
posted in Deliver Customer Success

How do you shape your Change Management Strategy?

Have you ever been in a position where you had to influence people? If you, like me, are curious on the WHY sometimes a team or a project succeed and achieve all their goals, while others fail, without seeing little to no value, then join me in our upcoming Change Management webinar! Details below:Date & Time: Thursday, Dec 7th, 2023, at 3.00pm GMT! Registration Link What to Expect:Fundamental Pillars to get started with your Change Management Strategy; Gainsight ROI when building Change Management best practices - how you can leverage the tool for your strategy; Q&A at the end of the session - Got burning questions? Ask away!  Let’s start the conversation already, in the comments below, as I’d love to hear from you what’s top of mind in this area. And if you are an expert already, how have you started a Governance framework or Change Management strategy in your organisation/team? 

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hcarroll
Gainsight Employee: Shoshin
5 months ago
revathimenon
Gainsight Employee: Golden Ruler
revathimenonGainsight Community Manager
published in All About Pulse

Pulse EU '23 - Social Rockstar Contest 🌟

Hello hello hello!I honestly can’t believe we are already at Pulse EU, and evidently, I’m super excited too! 🤠  We had such a great time with the Pulse US Social Rockstar contest which @juliefox aced like a pro!Now we are on the lookout for our Social Rockstar at Pulse EU 🔍. Rules to participate:The contest will be hosted ONLY on the social platform - LinkedIn You MUST already have a GameChanger community account in order to be considered for this contest. Remember to tag Gainsight  & use the hashtag #PulseEurope  The posts during the 2 days will ONLY will be considered. More posts, better the chances of winning! 😉  Feel free to get creative with your posts - add in images, videos etc! Saved the best bit for the last - 1 WINNER will receive a TICKET to Pulse Europe 2024! 🔥You know what to do, and we can’t wait to see all the amazing posts! 😍

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revathimenon
Gainsight Employee: Golden Ruler
5 months ago
JamesAllen
Gainsight Employee: Shoshin
JamesAllenGainsight Employee: Shoshin
posted in All About Pulse

Driving a Strategic Cadence Call - Not Just a Check-In

Last week at Pulse, I had the incredible opportunity to share insights and strategies on running a strategic cadence call. It was an engaging session, and I want to express my gratitude to everyone who attended. The discussion was rich with valuable takeaways that I believe can benefit anyone looking to enhance their customer engagement. Here are some key points from the talk:1. Know Your Key StakeholdersUnderstanding the key stakeholders within your business is foundational. These individuals play a crucial role in decision-making processes, and tailoring your cadence calls to address their specific needs and concerns is paramount. By identifying and catering to these key players, you set the stage for more impactful conversations.2. Drive Value Across the Customer JourneyA successful cadence call is not just about addressing immediate concerns but also about driving value across the entire customer journey. Consider the broader context of your customer's experience with your product

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JamesAllen
Gainsight Employee: Shoshin
5 months ago
saltamash
Veteran Rookie
saltamashVeteran Rookie
posted in All About Pulse

Pulse Europe 2023: A Fusion of Inspiration and Celebration!

Hey CommunityI hope this message finds you all in high spirits! ✨ I'm thrilled to share my experience at Pulse Europe 2023—an unforgettable journey that was nothing short of phenomenal. 🚀 I’ve always been wanting to attend Pulse since God knows how long but 2023 was the year it finally happened. And boy-o-boy what an event it was. From all the great sessions by distinguished speakers, networking with all the admins whom I’ve regularly been talking to on zoom or slack community (it’s always great to have a face to a name, right?) and my friends from Gainsight where I had worked for almost 5 years.  🌍 The Global GatheringPulse Europe brought together brilliant minds from all corners of the globe, transforming the event into a melting pot of ideas, cultures, and perspectives. The energy was palpable as participants, speakers, and industry leaders converged to create an atmosphere buzzing with innovation and celebration. 🤝 Networking Extravaganza: The networking opportunities at Pulse E

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alizee
ACE
5 months ago
revathimenon
Gainsight Employee: Golden Ruler
revathimenonGainsight Community Manager
published in All About Pulse

Pulse wrapped - celebrating 10 years of Pulse!

Did you know that Pulse 2023 is our 10th year of Pulse? 🤯 Not only has Pulse continued to be part of our lives over many years now, it’s created a truckload of memories to hold onto forever! From meeting and learning from different people, to puppy adoptions, to a Taylor Swift impersonator (or maybe not? 😉), Vanilla Ice taking the stage, music parodies and so much more! So, we put together this trip down memory lane so we all can step into this year’s Pulse even more fired up, and closer together! 🤝🏽 I have to admit, I was really looking forward to the shoe count of  @nick_mehta 😉 I’m sure you’ve all had some really lovely memories from Pulse too!Would love to hear them from you! 👇 Don’t forget to have a wonderful time at Pulse 2023! ♥️

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revathimenon
Gainsight Employee: Golden Ruler
5 months ago
T
Shoshin
Todd DowellShoshin
asked in All About Pulse

Pulse San Francisco V. Pulse Amsterdam

It’s budgeting season! I’m looking ahead to next year and wondering if anyone could compare Pulse San Francisco to Pulse Amsterdam for me?  Is it a Disneyworld versus Disneyland thing or a Disneyland versus Canada’s Wonderland thing?

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T
Shoshin
5 months ago
lauren_olerich
Gainsight Employee: Rookie
lauren_olerichGainsight Employee: Rookie
posted in All About Pulse

Pulse Europe 2023 On-Demand Content

Hello all!I wanted to pop on here to share that we will be posting the Pulse Europe 2023 on-demand content on to the Pulse Library by Friday, the 1st of December. We will have videos of the Day 1 and Day 2 Keynotes as well as audio recordings of the breakout sessions. If a session had slides, you’ll be able to see a PDF version of those as well.While you wait, don’t forget that you can find the Pulse US content available on the Pulse Library as well! Click here to browse: https://pulselibrary.gainsight.com/If you want to take a stroll down Memory Lane, we have a collection of the 10 years of Pulse Keynotes that can be found here: https://pulselibrary.gainsight.com/10-years-of-pulse-keynotes. We went back in the vault to pull videos from all the way from 2013. Enjoy!

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lauren_olerich
Gainsight Employee: Rookie
5 months ago
D
deestandleyRegistered User
posted in All About Pulse

Pulse Europe 2023 - A Great Event

A fabulous event and lovely to meet some friendly faces from the past and make new friends.Congrats to all at Gainsight for putting on a great event and look forward to seeing you all next year….

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lauren_olerich
Gainsight Employee: Rookie
5 months ago
dshorter
Gainsight Employee: Rookie
dshorterGainsight Employee: Rookie
posted in All About Pulse

Congrats to the EMEA 2023 Gainsight GameChanger Award Winners!

 Every year at Pulse Europe, we recognise European industry leaders who have made significant contributions to the field of Customer Success (CS), driving innovation and transforming the way businesses engage with their customers.Without further ado, let’s celebrate this year’s Pulse Europe GameChanger Award Winners!  Digital Customer Success Disruptor: SS&C Blue PrismThe Digital Customer Success Disruptor is living proof that we are moving into the next era of Customer Success. These champions of efficiency combine the strengths of digital experiences and human expertise to power healthy customer life cycles at scale. They don’t just think about success for a few customers, they set out to accomplish success for all customers. As a result, their companies reap the rewards of stronger adoption and customer retention.Through its leading automation technology,  @alizee and SS&C Blue Prism enables business leaders of the future to navigate around the roadblocks of ongoing digital

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Ester.Memoli
Team Captain
5 months ago
revathimenon
Gainsight Employee: Golden Ruler
revathimenonGainsight Community Manager
published in All About Pulse

Double up your swag game & grab the swag pins at Pulse EU!

Hey hey all,@LeenaGoulding just dropped the fired up moment on me that...🌟There are tons of swag pins for you to pick up at Pulse EU! 🔥You can find them by the help desk located in the back of the flight deck on level 1⬇ We’re waiting for you all smiles! Here’s a sneak peek...😉 The love for CS Ops!Admins passion coming through!Here’s a double swag’d up @jason_hersh adorning some of them already!🌟 Grab ‘em while they last - tick tock, tick tock! 

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alizee
ACE
5 months ago
vishkatti
Gainsight Employee: Rookie
vishkattiGainsight Employee: Rookie
posted in All About Pulse

🚀 Leveraging Community To Scale Yourself - Join me at Pulse Europe 2023!

Hello Gamechangers - With Pulse Europe just a few days away, I am honored and excited to share that I'll be speaking at the event this year 🙂Join me as I take you through 2 of my favorite topics - Customer Success and Community 🚀 Session topic: Leveraging Community To Scale Yourself: An Actionable GuideI will be sharing real life case studies from my own life as CSM @ Gainsight showcasing how to1️⃣ leverage community as a key element of the overall customer engagement strategy2️⃣ scale yourself to become a more effective CSM / contributor to your organization and 3️⃣ create advocates along the way earlier in the customer journey.  Session Details:🗓️ Date - Nov 15, Wednesday⏱️ 14:00 - 14:40 CET 📍 Flight Deck Room @ Passenger Terminal AmsterdamLooking forward to seeing you there!

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Aman
Gainsight Employee: Rookie
5 months ago
K
KimberMorganRegistered User
posted in Deliver Customer Success

Using a Spec Template to Reduce Time to Launch

Hi everyone! I shared this with a group today, and they thought it was helpful, so figured I’d share here as well. Our discussion was centered around how to get new processes off the ground when working around red tape or multiple stakeholders needing to provide input or approval. To circumvent this issue, I created this spec template that I use for our team to create a build plan. This means that when we do meet to get approval or to ideate, we already have a clear picture of what needs to be done and have a fast time to approval. The flow for us is as follows:Requester fills out the request portion of this template (if there isn’t a person raising the request, you could use this section for ideation or the broad workflow/problem statement that is easier to digest for a broad group and not just Gainsight admins) CS Ops fills out the build plan: this is where I go in and fill out everything I will need to do to uplift the idea in Gainsight. This helps our leadership team understand all

0
K
5 months ago
aaronhatton
Gainsight Employee: Veteran Rookie
aaronhattonGainsight Employee: Veteran Rookie
published in Deliver Customer Success

Measuring Digital Customer SuccessBlog

Whether you are beginning your journey to establishing Digital Customer Success (Digital CS) within your organization, or have been executing upon Digital CS for some time now, it’s important to understand how to effectively measure success with the digital motions you and your team create. At Gainsight, we take great pride in not only our Digital CS motions, but the results we measure. So much so, that we often share them publicly at our Pulse conferences to help provide confidence to take the leap into the world of digital cs, and inspiration on what to do next. Much alike our dedicated customer success teams, we look to leading and lagging indicators to help us measure our efficacy. The key difference however, is that these indicators carry a priority toward data points available to us, and are repeatedly measurable in an automated fashion. Here are just some of the leading and lagging indicators we measure by: You may look at the list of indicators above with some confusion and cur

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lane_h
Gainsight Employee: Golden Ruler
5 months ago
aaronhatton
Gainsight Employee: Veteran Rookie
aaronhattonGainsight Employee: Veteran Rookie
published in Deliver Customer Success

Customer Community, A Vital Part Of Your Customer JourneyBlog

When I first heard that Gainsight acquired inSided, a market leader in Customer Communities, I took a moment to think about the bigger picture. Having worked at an organization that leveraged both the power of Gainsight and inSided, I knew just how valuable this acquisition could be. Your customer community, after all, should be a vital tool leveraged by all customer-facing teams, at every part of the customer journey. With the power to provide customers with a safe space to ask questions, log feature requests, and view recent and upcoming changes to your product. When you think about your customer community, you may wonder how exactly it fits into the full customer journey, from pre-sales through to renewal and growth. Your customer community holds its unique place in each of these stages. For example:   Pre-Sales Onboarding Adoption Nurturing Renewal/ Growth Loyalty Objective Use content & advocacy to convert new custome

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aaronhatton
Gainsight Employee: Veteran Rookie
5 months ago
sarahmiracle
ACE
sarahmiracleACE
posted in Deliver Customer Success

Create a field history tracking object using Real Time Rules

I wanted to share how we track key field changes on the Company object using Real Time Rules. This is a common use case that is easy to implement once you get comfortable with Real Time Rule functionality!Step 1: Create your History Tracking ObjectWe use a custom object to hold information for our key field changes. We titled it “Company History Tracking.” It has the following fields:Old Value New Value Field Company (GSID lookup) and the other system-generated fieldsStep 2: Create your Real Time RuleReal Time Rules can be used to track field level changes on limited objects (called “Topics”). For this example, we’ll use the “Company” topic to track field level changes from Company in real-time.Step 3: Choose your event (what do you want to track that changes?)After choosing your “Topic” (Company), choose your “Event.” This is the change that occurs that will trigger the rule. There are some OOTB options for you, but if you’re looking to do multiple changes at once, use a “Custom Updat

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jparker
Veteran Rookie
5 months ago
B
BramGainsight Community new member
asked in Deliver Customer Success

Gainsight community as replacement for a Partner Portal?

Hi, We have a full partner strategy, and don't have direct customers. Currently we are using the Allbound as a partner portal. E.g. for onboarding of partners, sharing of documentation, deal reg forms, etc.We are looking into Gainsight Community to be able to engage/interact more with our end customers/users. To simplify our tech stack we were wondering if we could Allbound by Gainsight Community.Are there other Gainsight Community customers who have a partner strategy? If so, is there any experience in using Gainsight Community also as a partner portal?Thanks,Bram

1
anirbandutta
Grand Slammer
5 months ago
revathimenon
Gainsight Employee: Golden Ruler
revathimenonGainsight Community Manager
published in All About Pulse

Taking the stage at Pulse EU 2023? We'd love a sneak peek! 🎤

It feels like yesterday that we were sharing stories about Pulse US ‘23.😱We’re already at the next destination for Pulse Europe ‘23! ⭐So many stories and moments upcoming at Pulse EU. I can already feel it! Call for all speakers to:Register on this community if you don’t have a profile yet. Make sure to jazz up your profile with all your imp details & your favorite headshot. 📸 If you already had an earlier profile you can't remember, let us know and we’ll look it up, and update your email address with the latest. Login and give us a glimpse into your session. We’d love to get a teaser to what we’ll be learning & discussing in your session - this will be equally exciting those who are attending in-person as well as those who can’t. You can do that by starting a new discussion here.Two amazing speakers @Nina Batlak & @martin.kroehner have already raised the curtains with their teasers that’s got us fired up! 🔥⬇@Nina Batlak @martin.kroehner ⬆Additionally, you might see a

20013
revathimenon
Gainsight Employee: Golden Ruler
5 months ago
lauren_olerich
Gainsight Employee: Rookie
lauren_olerichGainsight Employee: Rookie
published in All About Pulse

Know Before You Go | Pulse Europe 2023

For those joining us at Pulse Europe this week, here’s some important information to have at your fingertips: Check-in ProcessWe created a unique QR code which can be found in the Pulse Europe app for you to expedite your registration check-in process. Simply have this QR code available on your smartphone (or printed out) ready to scan at registration check-in. Cloak RoomA Cloak Room will be available at Passenger Terminal. Getting to Pulse EuropeThe Venue: Pulse Europe 2023 is taking place at Passenger Terminal Amsterdam, Piet Heinkade 27, 1019 BR Amsterdam. For more details about directions, check out their website here. Mobile AppOur mobile app is live and ready for download. It is available on iOS and Android. Search for 'Pulse presented by Gainsight' in the app store for your device. If you didn’t receive an email with your login credentials, please contact pulseeurope@gainsight.com. *NEW* Have you registered for your sessions?To view the full agenda, please visit the website here

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lauren_olerich
Gainsight Employee: Rookie
6 months ago
Andrew Brown
Gainsight Employee: Shoshin
Andrew BrownGainsight Employee: Shoshin
published in Foster Learning & Education

Welcome to the Gainsight CE Community!

Welcome to the Gainsight CE Community—we’re so glad you’re here!What can you expect? We have opened 2 interaction spaces for Industry discussions and Product Support:👩🏽‍🏫 This Customer Education section is a place to explore customer education best practices, and connect with you peers (in and out of the CE world).  ⚙️ You can also head over to Product Features section to discuss all things Gainsight CE and make sure you have all the information necessary to make the most of your academy.Join us, and let's grow together.

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anirbandutta
Grand Slammer
6 months ago
hcarroll
Gainsight Employee: Shoshin
hcarrollGainsight Employee: Shoshin
published in All About Pulse

Networking & Human-First Connections at Pulse Europe 2023!

WOW 😝 only one week to go until Pulse Europe 2023 takes over the beautiful city of Amsterdam! 🇳🇱🌷In the lead up to the event, we wanted to get the ball rolling and offer you the opportunity to start making some connections now before your trip, so that you can have even more rewarding, valuable, and delightful conversations when you’re at Pulse Europe next week. 🤝If you’re 🔥 #FiredUp 🔥 and looking forward to making some human-first connections, in-person, hit that like button and leave a comment down below. Let the community know what sessions you’re attending, what you are looking forward to the most and how many Pulse events you’ve been to - this will be number 7 for me! 🎉If there are specific topics that are important to you…Start a conversation below and let the community know what’s top of mind. Arrange to connect, meet up, and discuss them over a coffee ☕️  If you haven’t done so already, make sure to download the Pulse Europe app so you can build your agenda and connect

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brenna.oneill
Shoshin
6 months ago

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