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All About Pulse

Be part of the Pulse community all year round by discovering events, sharing your takeaways, and keeping the conversations going

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dshorter
dshorter
started this topic

Now Accepting Submissions for the Pulse Europe 2025 Gamechanger Awards!

  We're thrilled to announce that The GameChanger Awards are back and now open for nominations across Europe and Asia!These awards recognize...
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andrew_biehle
andrew_biehle
started this topic

The Pulse 2025 Support Booth!

Welcome to the 2025 Gainsight Support Booth!This year during Pulse we’re going to be doing something new: a live moderated Zoom meeting that...
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Networking at Pulse 2025

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203 Topics
lauren_olerich
lauren_olerichGainsight Employee ⭐️
posted in All About Pulse
[Un]Churned Podcast - Master Thread

Hey everyone 👋 — [Un]Churned the no. 1 podcast about customer retention is back!We’ll be dropping new episodes every week, hosted by Josh Schachter (SVP & GM of Atlas at Gainsight) with a rotating lineup of guests. You’ll hear from a lot of different voices and get to see a lot of unique perspectives.This thread is where we’ll keep the conversation going: Got a topic or question you want us to cover? Post it here! We’ll be watching 👀  Want to react to an episode? Jump in below. Share those hot takes 🔥  Interested in being a guest? 👉 Fill this out And if you’re into the show, a couple easy ways to support: Follow on your favorite podcast app 🎧 Drop a 5-star rating ⭐⭐⭐⭐⭐ if you’re enjoying it Share episodes on LinkedIn or with friends who’d get value So, what’s [Un]Churned about?Retention is the new growth – and AI is rewriting the rules.Retention is the new growth – and AI is rewriting the rules. Building on years of episodes Josh and team created, we want [Un]Churned t

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lauren_olerich
revathimenon
revathimenonGainsight Community Manager
published in All About Pulse
Pulse 2025 vibes are kicking in...Give us a little teaser! 🎤

Hi there Pulse family,Pulse 2025 is creeping in on us & we are looking forward to all the speaker sessions we get to be a part of! 😍Call for all speakers to:Register on this community if you don’t have a profile yet. Make sure to jazz up your profile with all your imp details & your favourite headshot. 📸 If you already had an earlier profile you can't remember, let us know at community@gainsight.com and we’ll look it up, and update your email address with the latest. Login and give us a glimpse into your session. We’d love to get a teaser to what we’ll be learning & discussing in your session - this will be equally exciting those who are attending in-person as well as those who can’t. You can do that by starting a new discussion here.Here’s how ​@bostonjillian introduced her session 🔥How can anyone not love the touch of an adorable co-star here! Ooo, and not to forget!Your profile will receive a beautiful Pulse 2025 Speaker badge soon!Looking forward to hearing from yo

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revathimenon
dshorter
dshorterGainsight Employee ⭐️
posted in All About Pulse
Now Accepting Submissions for the Pulse Europe 2025 Gamechanger Awards!

  We're thrilled to announce that The GameChanger Awards are back and now open for nominations across Europe and Asia!These awards recognize and celebrate the remarkable achievements of our customers who are transforming the landscape of Customer Success, Product Experience, Community Engagement, Education, and AI through Gainsight. This is your chance to showcase how you've leveraged Gainsight products to drive significant impact and innovation within your organization. Nomination submissions will be accepted until 12 September. To participate, simply download the submission template, add your qualitative and quantitative data from 2023 along with your details, and submit it HERE by 6:00 PM (CET) 12 September.   This year’s award categories:The Architect – Customer Communities The Challenger – Customer Success The Dream Team – Any Gainsight Product The Golden Skillet – Skilljar by Gainsight The Transformational Leader – Any Gainsight Product (VP+ title required) The Visionary – AI Ful

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dshorter
jillian.bejtlich
jillian.bejtlichHelper ⭐️
asked in All About Pulse
Pictures from Pulse?

I was hoping to nab some pictures to share in a LinkedIn post from both when Gainstars got recognized and maybe from my session. Any idea when these might go up? Thank you!

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victoria_peeker_barry
Daniel Reese
Daniel ReeseContributor ⭐️
asked in All About Pulse
AI Real Talk

Thank you to those of you who attended our AI “Real Talk” panel discussion at this year’s Pulse.  We ran out of time to cover all the submitted questions, so this is my attempt to address the follow up questions that I’m best suited to answer.  Do you see Ai/Agents as a more economical solution to outsourcing? No, I see AI agents as an augmentation to the workforce.  Our organization does not outsource but we do offshore.   How do you plan on getting around potential legal hurdles with AI in the future around data, etc. Do you think less regulations will benefit in the long run? Or are guardrails necessary?  At the moment, we don’t have answer to the legal hurdles (yet).  We focus on the markets less regulated to start in order to commence our AI initiatives.  Yes, I believe guardrails are necessary to prevent security risks. @Dan Reese, how did you calculate the cost of one AI Agent for your Digital COE ($14K/year)?  We measured a time impact of [Avg. 7 meetings per week x 30 minutes

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revathimenon
KatLeong
KatLeongGainsight Employee ⭐️
asked in All About Pulse
Still riding the Pulse high? 💚✨

 Feeling a little blue now that you’re not surrounded by 2,000 of your closest CS friends? Same here. But don’t worry—you can relive the magic with all the incredible photos from the week 📸We’ll also be dropping session recordings by the end of the week into the Pulse Library.Is it too early to say… bring on Pulse 2026?  

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KatLeong
saulrich
saulrichContributor ⭐️
asked in All About Pulse
Thank You Pulse- On Demand Recordings?

So wonderful seeing everyone at Pulse 2025!!Thank you to the Gainsight event team for a great conference.When can we anticipate the Pulse 2025 On Demand sessions to be available? 

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olimarrio
juan.delrio
juan.delrioHelper ⭐️⭐️
posted in All About Pulse
The Return of the King

Our Lord returns! DJ Skemaddox returns and it was Glorious!! 

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alizee
John Thacksron
John ThacksronContributor ⭐️
posted in All About Pulse
Pulse 2025 Session: Driving More Expansion Revenue

Hey everyone! My team and I are really looking forward to #Pulse2025! Join me on Thursday, May 29 at 10:15am PT in the Innovation Theater for a session on Driving More Expansion Revenue. We will discuss:-What holds CS organizations back from driving expansion revenue-Initiatives to implement-Case studies of successful CS organizations You'll receive an assessment to evaluate your organization and recommendations to boost expansion revenue. Let me know if you're coming so we can connect before or after the session. 

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John Thacksron
bsekar
bsekarContributor ⭐️
posted in All About Pulse
Happy Hour at Minus5° Ice Bar @ Pulse 2025

Survive the Vegas heat and make new CS friends at the Minus5° Ice Bar! Matik & Rod Cherkas are hosting a networking happy hour with heavy hors d'oeuvres and a hosted open bar. Explore the Minus5° Ice Bar which is completely made of ice (jackets to be provided), and then warm back up at the 1923 Prohibition Bar next door. When: May 28 @ 5 pm, after Day 1 at PulseWhere: Minus5° Ice Bar and 1923 Prohibition Bar (less than a 10-minute walk from Pulse)Sign Up: https://www.eventbrite.com/e/success-on-the-rocks-tickets-1357265951999 Cool down at the Minus5° Ice BarWarm back up at the Prohibition Bar 

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bsekar
sshroff
sshroffGainsight Employee ⭐️⭐️
posted in All About Pulse
Gainsight Admin Happy Hour @ Pulse 2025

 I’m thrilled to share that, for the fourth year in a row, we’re kicking off Pulse with the official Gainsight Admin Happy Hour!Join us to connect with fellow admins who truly get what your day-to-day looks like and who you’ll be seeing all week long. It’s the perfect way to start Pulse with new and familiar faces, good vibes, and great conversations. Appetizers and beverages are on Gainsight—just bring yourself!📅 Date: Tuesday, May 27th🕔 Time: 5:00–7:00 PM📍 Location: The Landing Pad at Brooklyn Bowl, The LINQ Promenade🔗 Register hereHope to see you all there - cheers! 🍻 

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darkknight
seth
sethGainsight Employee ⭐️⭐️⭐️
published in All About Pulse
Networking at Pulse 2025
Networking at Pulse 2025

When in Vegas, there’s no slot machine quite like networking! 🎰 We celebrate all forms of networking: lively chats in the corridors, soulful reflections over late-night whiskey, imaginative brainstorming at breakfast, one-on-ones in a quiet corner. No matter the form, embrace the small-talk about the weather (answer: sunny, hot) to see what you’ll find on the other side!What topic would you be just delighted to be able to chat about with someone? What kind of folks are you hoping to meet?Get ahead of the in-person craziness and raise your hand below by sharing who you are and what you’re interested in, so the people who’re looking for you can find you.Looking forward to seeing you there 🙂👋

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juan.delrio
sshroff
sshroffGainsight Employee ⭐️⭐️
published in All About Pulse
Small Group Admin Roundtables at Pulse 2025 - Waitlist Available!

Back by popular demand, we're bringing back this high-impact event we've successfully hosted for the past three years—exclusively for Gainsight Admins.Join a small-group roundtable led by one of six expert Admins from our amazing CS Ops Product Council. These seasoned pros will offer tactical, personalized coaching and share real-world insights. You’ll also connect with fellow admins in a setting designed to spark collaboration and future peer support.Each roundtable is capped at 5 participants to keep the conversation focused and valuable. Registration is required and limited to Pulse-registered attendees. You may attend one roundtable only—helping us open the door for more Admins to benefit from this experience.Event Details📅 Date/Time: Wednesday, 12:30–1:30 PM & Thursday, 1:00–2:00 PM📍 Location: CS Ops Clubhouse🍽️ Note: Lunch will be served in the Clubhouse. You’ll have 30 minutes free before and after your session.Check out some quotes from participants’ feedback in previous

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sshroff
andrew_biehle
andrew_biehleGainsight Employee ⭐️
published in All About Pulse
The Pulse 2025 Support Booth!

Welcome to the 2025 Gainsight Support Booth!This year during Pulse we’re going to be doing something new: a live moderated Zoom meeting that Pulse attendees can join at any time to ask any product-related question directly to one of our Support agents.Here are some notes on how the Support Booth works:After joining the moderated room you will be routed to a breakout room with an available agent. If no agent is available you are welcome to use our waiting room until one becomes available. The support booth is primarily made up of CS support agents and we’re best equipped to answer those questions. If you have a question regarding CC, CE, or PX we will do our best to route your question accordingly. Thank you for the patience and understanding! Lastly - to enable us to service as many questions as possible, we are limiting each breakout session to 20 minutes. If an agent cannot address your question or issue in that time, but you would like to continue the conversation, we will ask that

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andrew_biehle
ttaylor
ttaylorContributor ⭐️
posted in All About Pulse
Customer Education Integrated: The Human + Hybrid Model That Scales

Hey Everyone,  I am not quite sure when my session is yet (we are moving some things around), but wanted to share with you a little information about my session: Customer Education Integrated: The Human + Hybrid Model That ScalesI’ll be sharing more deeply about the onboarding process for our customers at Handshake and how we have crafted was we think is a healthy balance of infusing technology for efficiencies while keeping humanity at its core. We made many mistakes along the way and hope to share them with you for us all to learn from and iterate on. Hope to see you there!

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ttaylor
saulrich
saulrichContributor ⭐️
posted in All About Pulse
Presenting LIVE Pulse 2025: From Caring Leaders to Thriving Customers: The Human-Centric Approach to Customer Health!

Can’t wait to see you all at Pulse 2025 !!I’m SO excited to be presenting this year and taking in all of the great content from Pulse 2025In my session, attendees will take away tangible ways to;- Foster psychological safety and support within your CX team- Create a thriving team culture that enhances customer outcomes- Implement strategies that empower your team to deliver exceptional serviceSee you all in Las Vegas 🤩  

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revathimenon
Bloftus
BloftusGainsight Employee ⭐️
posted in All About Pulse
Circles of Success at Pulse 2025 - Registration Now Open!

Hello Gainsight and Pulse Community!We’re thrilled to bring back Circles of Success  - one of the most popular sessions at Pulse. It’s our rotating roundtable lunch where you’ll connect with 100+ Gainsight customers and discuss top-of-mind topics around CS, ops, customer journeys, and career growth. Whether you’re looking for fresh ideas, peer insights, or a chance to share your own experiences, these sessions are interactive and unscripted - making each conversation unique!Event DetailsWhen & Where:Lunchtime, both days at Pulse. Enjoy your meal as part of the event - no need to bring your own lunch! (P.S. I’ve heard it’s the best food at Pulse!)Who:Pulse attendees who want to learn and network!What:Two 30-minute roundtable discussions on planned topics. Choose from 10 tables covering a range of CS-related themes: AI Tools for Customer Success Managers Customer Enablement, Self-Service, and AI Redefining CS Roles: CSMs, Technical CS, and Sales CS Ops Pros’ Roundtable Metrics Th

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Bloftus
A
awellsContributor ⭐️⭐️
posted in All About Pulse
Pulse 2025 Hot Ones Interview Format

Howdy Folks!I just got back from a week long conference in which most of the sessions seemed to be the standard interview where there is a couple of chairs and a staff member asks one or two guests predetermined questions. Its been done before and, honestly speaking, after the 2nd or 3rd time seeing a session like that you get tired of it. I’m sure that to some degree this interview format will be use at Pulse 2025 as well, which is fine however, I would like to suggest that the event staff consider having a few sessions in the format of Hot Ones. Specifically, there would be a table with chicken wings, or the preferred veggie, which is covered in varying degrees hot sauce and the interviewer and guests eat one for each question in order of least hot to most hot. There are many examples of this online so its easy to get inspiration from and I think it would be a huge hit if ​@nick_mehta or some other members of the event staff participated in this. Regardless adding this as an option t

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KatLeong
KatLeongGainsight Employee ⭐️
posted in All About Pulse
Pulse 2025 IS LIVE! Register & Submit to Speak Today!

Big Ideas. Bold Moves. Vegas Energy. We're so excited to announce that Pulse 2025 will be hosted at Caesars Forum in Las Vegas, May 28-29, 2025. With registration now open, this is your chance to go all in on learning, networking, and career growth with 2,000 of brightest minds in Customer Success, Community, and Education. Don’t gamble with your budget—lock in the Super Early Bird rate of $995 before prices increase on January 31, 2025. P.S. Interested in getting on stage? Our speaker applications are now open! Submit your proposal today for the chance to speak in front of 2,000 CS professionals.

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KatLeong
Carol_Keyes
Carol_KeyesHelper ⭐️
posted in All About Pulse
Team Work Triumph: Unlocking Success Through Customer-Centric Collaboration

 Calling all Customer Success champions! As a Senior Manager of Digital Customer Success within BMC Software, I've seen firsthand how departmental silos can hinder our efforts. Everyone's focused on their own goals, leaving the customer experience fragmented.Here's how a lack of collaboration hurts your customers:Confused by conflicting information from different teams. Stuck in slow-motion resolutions as issues get passed around. Solutions that only address part of the problem, leaving them frustrated. Feeling like they're just a number, not a valued customer.But imagine the possibilities with customer-centric collaboration!Join me and the amazingly brilliant, Victoria Barry at my session at #Pulse24!  We'll equip you with actionable strategies to:Unify the business: Align everyone around the common goal of customer success. Speak the same data language: Use data insights to make informed decisions for your customers. Embrace a customer-centric mindset: Put the customer at the heart o

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Carol_Keyes
KatLeong
KatLeongGainsight Employee ⭐️
posted in All About Pulse
Pulse Europe 2024 Content Available On-Demand!

Exciting news! The recordings from Pulse Europe 2024 are now available!  Missed a session or simply want to relive your favorite moments? You can now catch up on all the insights, strategies, and inspiration you missed (or loved) from the Pulse Library.Whether it’s cutting-edge AI trends, strategies to boost retention, or tips to build stronger communities, it’s all there, on demand and ready for you.Happy listening and watching!  

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KatLeong
dshorter
dshorterGainsight Employee ⭐️
posted in All About Pulse
Congrats to the Pulse Europe 2024 GameChanger Award Winners!

Every year at Pulse Europe, we recognize European industry leaders who have made significant contributions to the field of customer success (CS), driving innovation and transforming the way businesses engage with their customers.Without further ado, put your hands together for this year’s Pulse Europe GameChanger Award Winners!The Architect : Odido, Jason de Krijger ​ ​@Jason_Odido The Architect Award recognizes the individual or team that has gone above and beyond to build a thriving customer community. The Architect is a visionary leader who understands the power of community to drive customer engagement, loyalty, and success. They are adept at creating a space that is not only informative and helpful, but also fosters a sense of belonging and connection.This year, The Architect goes to … (drumroll, please) … ​@Jason_Odido, Community Manager at Odido.Odido is the largest mobile phone company in the Netherlands—and offers the best mobile network in the world. The company wants everyon

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dshorter
Kenneth R
Kenneth RGainsight Community Manager
posted in All About Pulse
Community Magic at Pulse this week! :)

I’m a familiar face around here in this community, but I’m also excited to be going to Pulse Europe this week where I’ll be giving the talk: Community Magic: How Collaboration fuels an Engaged Community.When I do talks I’m normally drawn to strategic topics with lots of cool nerdy frameworks that hopefully people want to take photos of.  😅 Who doesn’t love frameworks!?  But this talk will be a bit different.  It’s going to be about the very real challenges of running a mature enterprise community across multiple use cases, products, modules and more.  As the title suggests, the heart of the talk is about the power of internal collaboration, where I’ll be sharing four key strategies that we employ to navigate the complexity of our programs, along with a lot of very practical examples.  If you’re at Pulse this year and you see me around, please do come and say hi!

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Sravanthi Eleti
P
pelContributor ⭐️
posted in All About Pulse
Looking For Meeting Community Managers at Pulse Amsterdam :)

Hello everyone! 🖐🏻I'll be attending Pulse and would like to connect with community managers to share insights, discuss best practices, and explore ways we can strengthen our communities. I would like to chat about engagement strategies, challenges, or just network, I would love to meet up. Feel free to reach out or let me know if there’s a specific meetup for community managers. Looking forward!!!See youuu… 🙂Pelinsu

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revathimenon
revathimenon
revathimenonGainsight Community Manager
published in All About Pulse
Ready to Shine at Pulse EU 2024? Give us a preview! 🎤
Ready to Shine at Pulse EU 2024? Give us a preview! 🎤

Hello Pulse family,Pulse 2024 EU is closing in and we are pumped about all the speaker sessions we get to be a part of! 😍Call for all speakers to:Register on this community if you don’t have a profile yet. Make sure to jazz up your profile with all your imp details & your favourite headshot. 📸 If you already had an earlier profile you can't remember, let us know at community@gainsight.com and we’ll look it up, and update your email address with the latest. Login and give us a glimpse into your session. We’d love to get a teaser to what we’ll be learning & discussing in your session - this will be equally exciting those who are attending in-person as well as those who can’t. You can do that by starting a new discussion here.We’ve already got @Sabin Brabb kicking it off in style ! 🌟🔥Keep ‘em coming! Watch out for a happy flower landing on your community profile- Pulse 2024 Speaker badge 😃Looking forward to hearing from you in the All About Pulse space here on the community

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revathimenon

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