Welcome

Hi folks,On September 22-24 we’re running our first mini-conference — Growing Strong Product Makers. We have some great speakers sharing their expertise on a variety of topics that can help you be a better product maker whether you are a PM, product leader, or collaborating with others working in product. Hear from: Lisa Mo Wagner - Strategic soft skills for PMs Adam Thomas - Leveraging cognitive bias in product Matt LeMay - How defensiveness kills collaboration Dan Olsen - How to define a winning product strategy Eileen Wang - Nurturing product makers among cross-functional partners Priya Bhatia - Using experiments to accelerate product growth Michael Park - From Zero to 6 product teams in 24 months Neeraj Mathur - Product and Design: How best to collaborate Moe Ali - Using user psychology for product growth We’ve focussed the days with short half-hour sessions that leave you time to balance event attendance with your workday.Registration is FREE - sign up here: https:

Well, I was interested in attending the upcoming Super User event, but this doesn’t feel very “Opt-in” friendly:Curious how you all approach compliance when it comes to consent for processing and how your relationship with marketing might influence this approach. Do you give your users more control over their data or do you require them to consent to marketing in order to participate in community activities?(Also, wasn’t sure where data management fits in the discussion board categories, so appreciate your patience while I learn.)

Hi allI have been asked to look into GS admin training, our other GS admin has left.  there are two of us that are going to be doing this and I’ve started on the online and now I’m stuck as I don’t have the Sandbox etc.  is there any online video tutorials or instructor lead UK time?  Again, I looked at the availability of the instructor lead and nothing until October 21

Hello there. I mistakenly clicked on the “Click to unsubscribe” link on an email from the GS community. It immediately gave me this page in a browser (it did not ask me to confirm my choice which would be a good idea):  How can I subscribe again? I checked my profile and could not find where… Thanks!Lyne

My name is Davis and I’m a recruiter with Insight Global. One of our top clients in the Bay Area has an opening for a fully remote Gainsight Data Analyst. Below is a breakdown of the day to day:Partner with business stakeholders to understand key metrics and document business requirements for developing appropriate business analysis and reporting applications. Analyze large data sets to identify, evaluate and prioritize data discrepancies across multiple data repositories and partner with the appropriate stakeholders to develop and implement a plan to resolve those discrepancies. Identify key business levers, establish cause & effect, perform analysis, and communicate key findings to various partners to facilitate data-directed decision-making. Perform highly analytical deep dives to identify the root cause and mitigation opportunities of data quality issues and specific actions to contribute. Build rich, interactive, and Executive-facing dashboards to track the progress of the bus

Hello everyone,is there a quick and easy way to test a web hook.  I am having difficulty getting this started.

Every month, the admin community is hosting our own events to connect and learn from each other. This month, we’ll talking about using automation to drive scale. Join us as @keith_mattes and @jessie_brainerd share some workflows using automation to scale for a non-tech touch team! Keith shares a cool workflow for renewals, and Jessie shares how she’s using Low Volume Objects as Linked Objects in CTAs to get people out of spreadsheets. To join, please go to our meetup page here: https://www.meetup.com/global-gainsight-admin-group/events/279806015/ See you all there!

I am a volunteer moderator for the Miro community forum. We have someone post a question in one section, but another moderator moved the post to a section/group where one most join the group.The original poster opened the post to add a reply, but there was no “Reply“ textarea box - this was because they were not a member of the group. However, they did not know anything about “groups” or memberships”. It would be a better user experience to let the user know this from within the context of their post.Please move/tag this post to as required - I didn’t see anywhere else to post that was related to “feature request” or “feedback”.

Hi friends,Just wondering if anyone has used the python bulk api processing to grab multiple tenants, localizations, etc… not specifically called out in the rest API.I have code working to upload mass localization xliff files… looking to pull api keys for multiple tenants 10 at this time, and spin for every api key, the list of engagements (rest api), and also pull all the localization settings (18+)  for each tenant.Once i do this using the python bulk api stuff(limited experience and docs), I can then have a powerful automated tool to upload and download in mass localized engagements at a press of a button.any suggestions?

About the Role:You will join our team to work toward implementing the Gainsight CS and PX platform and integrating it with our Salesforce instance. To be successful, you'll need to be comfortable understanding business requirements, translating them to effective solutions, andsocializing those solutions among your colleagues and business partners. This is our year to scale our technology and our operational infrastructure in order to handle high transaction volumes. If you’re looking for an opportunity to help a company grow – not just maintain a status quo... this is your chance! What you’ll be doing:Work cross-functionally with product owners, sales & success, marketing and revenue operations teams to learn business needs and instrument products. Ensure the effective performance and functionality of Gainsight. Design, build, validate and adjust workflows, reports and dashboards that analyze customer data from multiple sources, synthesize findings, and trigger actions for our Sale

Promote your Community profile on LinkedIn, this will definitely add value to your career and also let people know that you are on the great platform of Customer Success. Please ignore if you already know. Steps to do this:Step 1: Copy your profile from Gainsight Community, hit  My profile and copy the URL. Step2 : Click on Add SectionStep 3: Click on Links, now in the pop-up window, paste the URL and hit ADD. Now your profile will be added to the Features section like below, clicking on it will navigate to your profile.Thanks @jean.nairon, copied your idea.@darkknight, @gunjanm, @keith_mattes, @bradley, @kumaranbcak, @heather_hansen​​@seth, @meenal_shukla, @HollySimmons, @sainyam_sandhu​​@lila_meyer, @dan_ahrens, @rakesh, @reneehouse, @kevin.olayta, @matthew_lind, @angela_domenichelli , @heather_landgraf, @andreammelde, @katie_b, @davebrown2242, @lyne_therien, @ben, @aparimala, @Jef Vanlaer, @cmultanen, @jlicciardello, @katie_b, @lyne_therien, @andorfuhrer, @tony_tao, @sierra_evans, @

Oh look a new rank and icon. This crown role icon sticking into my nose those is painful. I’m gunning for ya @Blastoise186 👑 

Genesis10 has been chosen to help our startup client to augment their staff.  They are implementing Gainsight CS and PX platform and integrating it with Salesforce. They are looking for someone with a strong Gainsight background and a good sense of humor(Dad Joke humor acceptable). The position is fully remote.  They would like to fly you in quarterly for a team meeting/Happy Hour. They are open to accommodating the needs of the right candidate.  They are open to contract, contract to perm, or full time from day one.  They need someone soon to support the fast growth. I would like to tell you more, lets connect. Jason Sullivanjsullivan@genesis10.com715-440-6011

It’s been a while since I’ve done one of these, and I fancy having some fun again. So here we go.It’s often been pretty common knowledge that inSpired has some pretty special unique selling points, especially amongst all the communities that run on the inSided platform. Not least the fact that it’s a central hub that brings us all together. But there are also many Easter Eggs that hide within inSpired which not everyone will notice. Just small things that only become visible with a keen eye.However, one of the most openly visible Easter Eggs of all, is the constant and never ending points battle between the employees who work at inSided. While they all definitely have a huge passion for helping out, what really drives them is actually trying to get first place on the employee leader board and then keeping it from everyone else. There’s a reason that it’s separated from the regular one after all!Between the secret plans to wipe out points and “ban” each other, clever tactics of blasting

MacroFab is a rapidly growing (almost 400% in 2020!) digital electronics manufacturing platform that is disrupting the way electronics are made. Thousands of customers like Tesla, Amazon, Facebook, Google, Apple, NASA and many more rely on our online platform to configure, order, and manage their electronics supply chain.As the leader and first member of our Customer Success team, you will have wide latitude to build and innovate. You are a badass - passionate and opinionated about Customer Success in the true sense of the term, and an ambitious business leader looking to make your mark in a rapidly expanding, fast-paced organization.MacroFab is based in Houston, Texas but you don’t have to be. We want the best of the best, wherever you are. We are biased towards someone with GainSight experience, so we are posting here first!! If you are interested, please contact me here via direct message.

Here at inSided we’re inspired by the Customer Success movement that’s taking the B2B SaaS world by storm. Many of our newest customers are operating in the B2B SaaS space themselves and have embraced community engagement as central to their efforts to scale Customer Success.  But is Customer Success only relevant for B2B SaaS companies? In essence, Customer Success was born from the growth of subscription-based business models where growth means not just adding new customers, but keeping existing ones. Customer Success teams drive retention by engaging in a proactive and personalized way to ensure that their customers are successful in achieving their goals and get value from what they’ve purchased.  So it boils down to being focused on the customer. Sound familiar? We’ve all experienced the rise of Customer Experience as a discipline and philosophy in recent years. CX has driven an evolution in many organizations with a mindset shift from being reactive and cost-focused towards impro

Hello! We are actively searching for our next Global VP, Customer Success. The job posting is here. Please email me directly if you are interested or can refer a highly qualified person from your network. thanks!John Dentjohn.dent@rollworks.com

Hey Community!!I am excited to share that Jamf is hiring, and specifically, looking for someone with experience in Gainsight administration. The position is Customer Operations Engineer and we would love for you to look at Jamf. This role could be at one of our offices or remote in the US - options abound!We’d love to meet you! 

Hi,I’m not sure if it’s just me, but I don’t remember signing an employment contract with inSided and I’m pretty sure I’ve never been on the payroll, let alone been to a job interview!   But for some really strange reason, the inSpired Community apparently thinks I am an inSided staffer. Is it trying to use some kind of crystal ball?I don’t think I’m supposed to be here...I’m not sure if it’s because I’m not a verified customer or whether it’s because I don’t have any roles/ranks beyond the automatic ones. But I do feel a bit bad for @daniel.boon as a result of taking his spot. Would it be OK if I could hand it back to him by any chance? It’s great to know that I’m definitely welcome here and racking up points pretty fast… But erm… I’m not sure I’m meant to be going straight from a new member to the top of the employee leaderboard in just three days!