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bmayden
bmaydenContributor ⭐️⭐️⭐️⭐️
asked in Community News
Fun engaging contests

Hey everyone!! I’m trying to engage my CSM team and would love to hear your ideas for contests you may have done in the past. Or like fun promo videos like they show at pulse all the time! Please please please flood me with all the dorky stuff you have! 

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bmayden
jhardincouk
jhardincoukContributor ⭐️
asked in Community News
CS Research

Hi All, Thank you so much to everyone who has already completed this survey to help me with my Dissertation into DDDM in Customer Success.I need a further 10 submissions to hit the magic 100 submissions from people working in CS.If you haven't already done so and can spare 5 minutes, please could you help me and complete the following survey on DDDM in CS.https://forms.gle/KsHrpyLod3QT7hxR8Huge thanks 

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jhardincouk
NadavST
NadavSTContributor ⭐️
posted in Community News
CS YOU: The Genesis of Pulse Impact

CS YOU is the program that inspired what is now Pulse Impact—Gainsight’s philanthropy programs. I vividly remember the early days, back in 2020, when we were brainstorming Gainsight’s response to the massive wave of civil unrest and focus on social justice that took the country by storm. With the Customer Success industry’s massive growth and the momentum to drive inclusion, we saw it as both a social and business imperative to launch a program that supported underrepresented populations within the tech industry, and specifically people of color—while training a diverse group of individuals to enter a quickly growing industry. A win-win!The stars aligned with ed-tech master, SV Academy. Within a few months, we went from a very early vision to a fully launched program, designed to drive long-term wage growth and create a more diverse and inclusive CS community.  We worked hard together to develop a CS bootcamp program with a curriculum based on Gainsight’s vast CS expertise and SV Acade

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NadavST
Robin Merritt
Robin MerrittGainsight Employee ⭐️
posted in Community News
Pulse Impact: Its Beginning and Its Future

I’m lucky to have had lots of opportunities to think through Gainsight’s mission statement—and what it means to the thousands of people who hear it: “To be living proof you can win in business while being Human-First.”Inevitably, it will resonate in different ways. In 2020, running a Human-First business meant addressing the inequalities still facing our industry. As a leader in Customer Success (CS), Gainsight was in a unique position to influence the industry’s trajectory. Our philanthropic initiative—Pulse Impact—was launched in response to the #BlackLivesMatter protests following the murder of George Floyd. From the start, Pulse Impact was our attempt at giving underrepresented individuals a chance to become a meaningful part of the CS Community.What began as a standalone, up-skill training program (in the form of CS YOU) has now developed into a world-wide, multi-pronged initiative. After a highly successful launch with CS YOU, Pulse Impact now consists of GS ALL, and will soon in

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Robin Merritt
revathimenon
revathimenonGainsight Community Manager
published in Community News
New CS Ops & Admin Jobs - Batch 36
New CS Ops & Admin Jobs - Batch 36

Helloo helloo,Quick check in:  On my end - monsoons have kicked in here so it feels peaceful to wake up to a lot of greenery around 🌴 Here are some new listings:  HERE: Customer Success Operations Manager - https://bit.ly/3QztFRL Incident IQ: Customer Success Operations Manager - https://bit.ly/45jKaFq TigerHall: Customer Success Operations Lead - https://bit.ly/3YrQHvO Webgility: Customer Success Operations Lead - https://bit.ly/3AHOKQt Algolia: Customer Success Operations Manager - https://bit.ly/3JYG9hD Insight Global: Remote Gainsight Admin - https://bit.ly/45eqliU Spryker: Customer Success Operations Manager - https://bit.ly/45fdfSu PubMatic: Customer Success Operations Manager - https://bit.ly/3qcat1G MNTN: Customer Success Operations Manager - https://bit.ly/3KA2EJV NetDocuments: Customer Success Operations Manager - https://bit.ly/3KrALDV SonderMind: VP, Customer Success & Operations - https://bit.ly/3s0Svj0  We recently had our first Beginner Admins in

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revathimenon
jhardincouk
jhardincoukContributor ⭐️
asked in Community News
Academic Research - The Value of Data Driven Decision Making in CS

(Admin - I hope this is OK, please remove if not.)Academic Study -The Value of Data Driven Decision Making in Customer SuccessMy names is James Harding, a Customer Success Manager based in the UK. I have several years experience working within Customer Success and several years experience prior to this working in technical, customer facing roles. As well as working in CS I am currently undertaking a Master of Science in Data Analytics and Project Management. As my final dissertation for this I have decided to focus my paper of Data Driven Decision Making in Customer Success.I would be very grateful if you could spend a little bit of time to complete this questionnaire to help me get a broader current understanding of DDDM in Customer Success today.Google Forms Link - https://lnkd.in/eV2HGg3c

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jhardincouk
revathimenon
revathimenonGainsight Community Manager
published in Community News
CS Ops & Admin Jobs - July Round Up
CS Ops & Admin Jobs - July Round Up

Happy Friday everyone! 🌝  Here are a few new ones for the week: Lumen: Senior Lead Gainsight Administrator - https://bit.ly/44Y7YP5 Yotpo: Customer Success Operations Manager - https://bit.ly/4567eY6 DocuSign: Customer Success Management Operations Manager - https://bit.ly/3QjYKIP GitLab: Senior Customer Success Operations Analyst (Admin) - https://bit.ly/3OaOnV5 ContentSquare: Gainsight Administrator - https://bit.ly/3OauHkk Addium: Customer Success Operations Administrator - https://bit.ly/3Ya8xDk  Here’s a quick-round of this month’s previous opportunities that are still open for hiring -  Aryaka: Senior CS Operations Analyst - https://bit.ly/44DHXoe Vortexa: Customer Success Operations Manager - https://bit.ly/44fQ5LO PubMatic: Customer Success Operations Manager, APAC - https://bit.ly/3JPuCkS Cendyn: Customer Success Ops Analyst - https://bit.ly/44gUbTT 6sense: Gainsight Program Manager - https://bit.ly/3rieWzU Incident IQ: Customer Success Operations Manager

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revathimenon
AndyL
AndyLContributor ⭐️
posted in Community News
Introducing Myself

Hi, Customer Success crew. I am excited to join this network.  In my career, I’ve been a recipient of excellent customer success and I’ve provided (what I like to think is) excellent Customer Success.  By joining this community, I’m hoping to learn more about the industry, always looking to learn and adopt best practices, and perhaps just plain old, “get to know some folks.”I’ve spent the last few years in tech Customer Success, most recently leading the Enterprise CS team at an Insuretech startup.  Before that I was at Salesforce.com and before even that I spent over 20 years at John Hancock in the insurance industry.I was recently impacted by a reduction in force, so while learning more about the industry, I am also hoping to make some connections to possibly find my next opportunity.Great to meet you all.  Cheers 

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revathimenon
revathimenon
revathimenonGainsight Community Manager
published in Community News
New CS Ops & Admin Jobs - Batch 33
New CS Ops & Admin Jobs - Batch 33

Hello all,Sorry to keep you waiting on the list that generally goes up on a Friday.Honestly, I wasn't too convinced with the list I could acquire & wanted to ensure your time is valued when you spend time on these. I’m glad to report that the opportunities are looking 🔥 today. Hope this helps!  Here’s the new list for this week: Segment: Sr. Manager, CS Operations - Segment - https://bit.ly/3POOHv7 Aryaka: Senior CS Operations Analyst - https://bit.ly/44DHXoe Aspen Technology: Sr. CS Operations Analyst - https://bit.ly/3Kd5Dbh Vortexa: Customer Success Operations Manager - https://bit.ly/44fQ5LO PubMatic: Customer Success Operations Manager, APAC - https://bit.ly/3JPuCkS Cendyn: Customer Success Ops Analyst - https://bit.ly/44gUbTT 6sense: Gainsight Program Manager - https://bit.ly/3rieWzU Samsara: Gainsight Administrator - https://bit.ly/3rlXbQg UpGuard: Customer Success Ops Analyst - https://bit.ly/46GTkNF Twilio: Sr. Manager, CS Operations - Segment - https://

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revathimenon
revathimenon
revathimenonGainsight Community Manager
published in Community News
New CS Ops & Admin Jobs - Batch 35
New CS Ops & Admin Jobs - Batch 35

Hello friends,Got some new opportunities in here! Here you go: Samsara: Customer Success Operations Analyst - https://bit.ly/3JDFSQV Realpage Inc.: Director, CS Transformation & Operations - https://bit.ly/3PvrPRf Aryaka: Senior CS Operations Analyst - https://bit.ly/3XY0aKS Cendyn: Customer Success Operations Analyst - https://bit.ly/3Y77GDh SAP: CS Ops specialist - https://bit.ly/44ppdZL Algolia: CS Ops Manager - https://bit.ly/3OljwpZ Klaviyo: Manager, Customer Success Analytics & Operations (Boston) - https://bit.ly/3OkMFAL Auvik: Director, CS Operations - https://bit.ly/46VezM5 PubMatic: Customer Success Operations Manager - https://bit.ly/46TIx2S Copado: Gainsight Administrator - https://bit.ly/3pZn8EP Mason Frank International: Salesforce Administrator - https://bit.ly/3O4hnOi  ICYMI:🔥 Here’s a list of all the upcoming training events & new resources from Gainsight 🔥  

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revathimenon
Y
Yeshodeepika SonawaneContributor ⭐️
asked in Community News
Access to Gainsight Tranning Org

Hey! I wanted to Explore Gainsight, so can you please provide me access.

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matthew_lind
revathimenon
revathimenonGainsight Community Manager
published in Community News
New CS Ops & Admin Jobs - Batch 34
New CS Ops & Admin Jobs - Batch 34

Hello hello folks,New list for the week is here 😍 Here you go: Algolia: Customer Success Operations Manager - https://bit.ly/3JYG9hD Barracuda: Customer Success Operations Analyst - https://bit.ly/3PYiuSk PayHawk: Customer Success Operations Manager - https://bit.ly/3DbfCdd Codility: Customer Success Operations Specialist - https://bit.ly/44GgDWf SpringHealth: Senior Director, CS Operations - https://bit.ly/44E3OM2 Vortexa: Customer Success Operations Manager - https://bit.ly/3pNhHJ7 DocuSign: Customer Success Management Operations Analyst - https://bit.ly/3pNhHJ7 RFPIO: Senior Data Analyst - https://bit.ly/3OnQ2rT Celigo: Sr Manager, CS Operations - https://bit.ly/3Od1JRV RFPIO: Junior Data Analyst - https://bit.ly/43rD68z BMC: Platform Systems Admin (Gainsight PX Admin) - https://bit.ly/3DdObiI Klaviyo: Manager, CS Analytivs & Operations - https://bit.ly/44KjUDX  📡 We’ve got a big announcement (if you haven’t heard already) :📡Gainsight acquires Customer E

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revathimenon
anirbandutta
anirbanduttaExpert ⭐️
published in Community News
The Community This Week: One GameChanger profile for life
The Community This Week: One GameChanger profile for lifeBlog

'In the backdrop of new friends from Northpass joining the Community, it felt right to reiterate the principle of Community building at Gainsight, that it is for Life.Once a GameChanger, Always a GameChanger We are not just ‘Community members’ but friends together on this ride. And these friendships are easy to spot on the Community. Top Gamechangers are all long-time friends.Go to their profiles, like @gunjanm, for e.g. Get a quick view of their journey, just mouseover the badges on the profile. This is what is bourne from the long time friendships on this Community.  ☝️One Person One AccountI wish more people knew this before they created their second, or even third accounts, primarily when they changed companies, they thought that was the end of the road for them on that account.But fret not! Just email the admin team at community@gainsight.com and we will re-enable you on your account that you may not be able to access any more because of a change in co.s. We’ll find your profile u

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gunjanm
anirbandutta
anirbanduttaExpert ⭐️
published in Community News
📢 Gainsight acquires Customer Education Company Northpass
📢 Gainsight acquires Customer Education Company Northpass

Customer Education now joins the other crit Customer journey components already offered:Customer Success + Product Experience and Analytics + Community… with the Gainsight platform Press Release: Pairing Customer Success With Customer Education We welcome our Northpass family, Customers and friends to Register on the GameChanger community and rock this Party together! 🎊 There is no one having more fun than @lila_meyer today 💃

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lila_meyer
anirbandutta
anirbanduttaExpert ⭐️
published in Community News
Say Hello to our new Community Manager Revathi
Say Hello to our new Community Manager RevathiBlog

The Gamechanger party continues to grow and we definitely needed more hosts!!🎉 Welcome@revathimenon 🎉She and I are proud of our super-productive Gamechanger Community Manager lineage of @lila_meyer,  @sai_ram, @dan_ahrens, @Cornelia. 2 weeks in and she has knocked off her CSM level II certification!! I am energized by Revathi about the Amazing things we can achieve in response to @seth’s call to develop a worldwide Gainsight Product+CS community. 🌾She has a wealth of experience from the world of Social Media and events but her 1 quality I’m excited about most, is what personally makes me feel off the hook about my utter lack of any choreographic competence, Revathi’s got me covered there.

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revathimenon
B
basharmsenContributor ⭐️⭐️
posted in Community News
Looking for a job description for an intern community position

Hi community,We are making big steps forwards with our own community hub and with that the platform is in need of someone who takes a bit of ownership of the content and certain strategies.I was thinking about starting with an intern position. I was wondering, does one of you have experiences with opening such a position? Do you have a job description? Where did you put the focus?Thanks for thinking along!

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leo-inspired
anirbandutta
anirbanduttaExpert ⭐️
published in Community News
The Community This Week: Product Documentation Results in Community Search
The Community This Week: Product Documentation Results in Community SearchBlog

You have witnessed the Gainsight Technical Docs team active in the Product News area.The actual Release Documentation is published on our Documentation portal and we give pointers to it whenever there is a new release. ? But @neelam_mukherjee, always wanted to deliver something more.From making the team available for direct engagement with Community members - see here to delivering an mega internationalization project for our Japanese Customers, Neelam has always driven a Community-centered approach for Product Docs at Gainsight. And today, teamed up with @insidedtom’s Api wizardry, she brings to life Product Doc results directly in the Search suggestions. See her passion for Customer Success in The Community This Week video.You’d have seen yourself that she leads by example… at_mention Neelam or her team (from their profile signatures) for any clarifications/ feedback reg. Gainsight Documentation.Also posted on LinkedIn

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anirbandutta
anirbandutta
anirbanduttaExpert ⭐️
published in Community News
The Community This Week: GameChanger 2023 Awards. Congrats US Winners and Calling EU Submissions
The Community This Week: GameChanger 2023 Awards. Congrats US Winners and Calling EU SubmissionsBlog

Every year, the GameChanger Awards are presented two times a year from the Pulse stage in the US and Europe.Congratulations GameChanger US 2023 Winners ? The GameChanger Awards are the Gainsight’s Oscars and we celebrate the winners from the US Pulse cycle that concluded last month.Check out the amazing photo of the winners from the Pulse stage at the Moscone, SF.Spot them on the community with this gorgeous purple cup on their profiles. Calling GameChanger Europe 2023 Submissions ? The 2023 Nominations are very much ON right now.If not for the Winner badge,here is why you should definitely submit? There is a special Discount code for Pulse Europe 2023 All Submitters!So, Take cues from this year’s winner @DannyPancratz and Submit with confidence. Pulse Europe Registrations ??Oh, and following close on the heels of your submission, you may like to avail the 40h or so window of early bird pricing (Till June 30), Register Now Also posted on LinkedIn

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Ester.Memoli
revathimenon
revathimenonGainsight Community Manager
published in Community News
New CS Ops & Admin Jobs - Batch 32
New CS Ops & Admin Jobs - Batch 32

Hello friends!  Here’s the new list for this week:Rapid7: Customer Success Operations Manager - https://bit.ly/46ejw23 AMBERES: Salesforce Administrator - https://bit.ly/42LETVv Appcues: Salesforce Administrator - https://bit.ly/3Xgdr0W Confluent: Gainsight Admin - https://bit.ly/3OnYjwl WebEngage: Director, CS Operations - https://bit.ly/3NRcEjV Codility: CS Operations Specialist - https://bit.ly/4411Vcl VelocityEHS: CS Operations - https://bit.ly/3JDzskG Samsara: CS Operations Analyst - https://bit.ly/3JDFSQV DocuSign: CS Management Operations Analyst - https://bit.ly/3r6AD5Y RealPage Inc.: Director, CS Transformation & Operations - https://bit.ly/3PvrPRf Ada: Business Operations Analyst - https://bit.ly/3Xzjhef Coveo: Customer Success Operations Manager - https://bit.ly/3CThXct Smart Recruiters: Gainsight Administrator - https://bit.ly/3Nz9Lmr Pulse Europe GameChanger Award nominations are now open - 🚨 Details here 🚨

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revathimenon
revathimenon
revathimenonGainsight Community Manager
published in Community News
New CS Ops & Admin Jobs - Batch 31
New CS Ops & Admin Jobs - Batch 31

Hello everyone!I know i’ve been MIA for a while 🙃- took some time off to travel & recharge!But we’re back to resuming this with the the new list for the week.   Here’s the new list for this week: Payhawk: Customer Success Operations Manager - https://bit.ly/3N3IHMa Intelligence Bank: Customer Success Operations Specialist - https://bit.ly/3CpVinT Causaly: Customer Success Operations Manager - https://bit.ly/41zOfnq Paypal: Sr. Customer Success Operations Manager - https://bit.ly/3NtgCzj Milestone Inc.: Customer Success Operations Director - https://bit.ly/3NpX12J Rapid7: Sr. Customer Success Operations Manager - https://bit.ly/3X276X0 Confluent: Gainsight admin - https://bit.ly/3OnYjwl Lumen Technologies: Senior Lead Gainsight Admin - https://bit.ly/3CohNK3 Revenue Analytics: Customer Success Operations Manager - https://bit.ly/43O4QoA Samsara: Gainsight admin - https://bit.ly/3P9HZzr Gitlab: Senior CS Operations Analyst (Gainsight admin) - https://bit.ly/3qKZ3

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revathimenon
anirbandutta
anirbanduttaExpert ⭐️
published in Community News
The Community This Week: Do you have a quick Gainsight tip to share?
The Community This Week: Do you have a quick Gainsight tip to share?Blog

'If you haven’t seen the #2minHowTo campaign yet, here’s a challenge Anyone can participate in @Sruthimalla is always brimming with creativity as we know her, and this time she riffs on the number 2 to bring us this challenge* 2 min demo to be posted friends to be tagged Don''t forget to include the campaign hashtag #2minHowTo in your post so that everyone can find your tip!*and she sticks to the 2m mark herself in this video ⏱And hey, looks like participants are getting some cool badges for their profile! ? It’s short, it’s doable, and we know the compounded effect of collective knowledge sharing, so Let’s Go! ?✨ Also posted on LinkedIn.'

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anirbandutta
anirbandutta
anirbanduttaExpert ⭐️
published in Community News
The Community This Week: Inspiring Ideas now Public on inSpired
The Community This Week: Inspiring Ideas now Public on inSpiredBlog

I’m always in a punning mood, but it’s not everyday that a Community Manager, in this case Gainsight Digital Hub’s Community Manager, decides to take the entire list of formed and unformed Product Ideas in all shapes and forms, PUBLIC!The Product is never, not evolving… and now anyone… Customers, Prospects can view why and how is the product evolving.Saying that, @Alistair FIeld decided to flick the switch to make the Ideas module on the inSpired Community, Public!picked up your giphy Alistair ;)Literally a 2 click job as Alistair mentions, but it is a Big leap for our sister-Community for inSided (a.k.a. Gainsight Digital Hub), the inSpired Community, as you can imagine where you are opening up a function reserved guarded under a 2-step authentication process:Registered Community members who need to be logged-inbut also tagged as ‘Digital Hub Customers’and dismantling those 2 steps to offer it criteria-less, fully Public!So basically Anyone can view the Ideas listings https://communit

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anirbandutta
KrisGoose
KrisGooseContributor ⭐️⭐️⭐️
posted in Community News
ISO my next community role

Greetings fellow insiders.  I got some bad news last week that my Head of Community role was eliminated at GooseChase. So I’m putting feelers out to all networks if there are any Senior community roles in your orgs or others that you’re aware of. I am such a huge advocate for the insided/ Gainsight DH and the team here has been great to work with. Would love to continue that with another org who is using this platform 

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KrisGoose
revathimenon
revathimenonGainsight Community Manager
published in Community News
New CS Ops & Admin Jobs - Batch 30
New CS Ops & Admin Jobs - Batch 30

Hello there,Random fact about me - I browse giphy a lot & being a huge fan of the F.R.I.E.N.D.S series...Today’s gif is brought to you by our every own, Phoebe Buffay!! 😁  Here’s the new list for this week: Impel: Customer Success Operations Manager -https://bit.ly/3MhaB72 Milestone Inc: Manager, CS Operations - https://bit.ly/3IDJTEn Pindrop: Data Translator, Client Services Strategy & Ops - https://bit.ly/3WC0nTz Atlan: Customer Success Operations Manager - https://bit.ly/433wRYW Aisera: Customer Success Operations Manager - https://bit.ly/3WLopeV Kalderos: Customer Success Operations Manager - https://bit.ly/3MyioNB Biredye: Customer Success Operations Manager - https://bit.ly/3omMuvN Thomson Reuters: Director, CS Operations - https://bit.ly/425Xn2O Healthjoy: Gainsight Administrator - https://bit.ly/45orgyd Yotpo: Director, CS Operations - https://bit.ly/3qdr98k Charles: Leader CS Operations & Enablement - https://bit.ly/43uQo4B Deel: CS Operation

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revathimenon
anirbandutta
anirbanduttaExpert ⭐️
published in Community News
The Community This Week: Launching the Digital CS Destination
The Community This Week: Launching the Digital CS DestinationBlog

You’ve spotted the recent swell in Digital Customer Success content: Events, best practices, success stories, and tips thanks to the lead by @tyler_mcnally, @harshibanka and the entire CS org at Gainsight. All of that great content was showing up on the fast moving all Community-timeline among other Ideas and discussions, and definitely needed a single destination.And thanks to Digital Hub’s brand new feature - Custom Pages, we could deliver theDigital Customer Success Destinationour second landing experience we built over Custom pages, after the unified Customer Support Hub page...that @Tori Jeffcoat designed with @Jessica.Quazza launched last week ??You can’t miss it from the home page of the Community, and also linked from the Lounge Area and CS Inspiration pages.Here’s Tori giving us a walkthrough of the destination, on video, explaining the ease of creating and maintaining this beautiful landing page. Also posted on LinkedIn   

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anirbandutta

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