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Hello friends,New week, new opportunities…🥁   Appspace: Customer Success Operations Analyst (Gainsight) - https://bit.ly/3DiPBts Tricentis: Customer Success Strategy Operations - Gainsight NXT Admin - https://bit.ly/3B8zv33 Numerator: Gainsigh

Hello everyone,Sharing a round-up of some great job opportunities for the week. 💥  Bazaarvoice: CX Systems Analyst - Gainsight Administrator - https://bit.ly/3Lb0ob8 Lokalise: Senior Customer Success Operations Manager EMEA - https://bit.ly/3AzaXzL BMC So

From Initial Community ideas, PMO to forming our Engineering COE… helping make Beta and production enablements possible, Wow@sidhu …. Congrats on a Gainsight decade! 💥Oh… you join the club with Manu. :) 

@manu_mittal wow, what a Gainsight journey 10 years! 🏄🏼‍♂️🍹💥

It is nice to join this community and i would love to know all the people here and have a connection here. Looking to switch my career as CSM and will be happy to meet all the CSM’s Here.

CompTIA is currently looking for a remote Senior Vice President, Customer Success. We were hoping someone in this community would be a good fit! As SVP for Customer Success, you will be responsible for helping customers (academic, corporate, partner, federal/local government, and individual consumers) achieve their best possible outcomes, and to ensure CompTIA maximizes the revenue potential of each customer transaction. The role will create, implement and lead a scalable delivery models emphasizing streamlined automation for customer management and engagement. Key components of any model include the ability to nurture upsell B2B opportunities and multichannel consumer sales solutions providing authentic and personal paths to purchase. The ideal candidate will have extensive familiarity using and implementing CRM management, AI and live chat, click to call, lead capture systems, email support and other technologies. This role will work close

Time to meet another inSided Team member. Say ✋hi to Senior Product Manager Sebastiaan Terpstra. @Sebastian was originally an English and Dutch language teacher before transitioning into educational technology (like Google Workspace for Education, VR, LMS, etc.) then switching to product management just a few years ago.  

Hello! I am seeking a Technical Community Specialist on my team. Let me know if you have any additional questions.How you’ll make a difference: Serve as an advisor for other Community team members and as an escalation point for technical questions. Collaborate with others to create content that will improve the developer experience. Moderate and encourage engagement within the developer category and User Group in Community. Identify and surface areas to focus on for improving the developer experience, alongside the Director for Developer Marketing and the Developer Advocacy team.  Collaborate with the Developer Marketing team to bring new programs and experiences to fruition and potentially attend in-person events as needed. Cultivate relationships with developers at customers and third-party organizations to build trust, positioning Klaviyo as a thought leader in the community. Stay immer

In a new series of articles we will be introducing you to the members of the inSided Team that make the inSpired Community tick.We have had some changes in personnel within our Product Management Team, so we kick off today meeting @Cristina, a Customer Success Manager turned Product Manager here at inSided.  

Trying out some ideas for Social interaction options on the community and here’s what I discovered today.  

👋 Hey there, everyone! Excited to share that we’re hiring over at FullStory. My team is looking for a Community Manager to help support our new user community (launch coming soon). If you’re interested in learning more, you can apply using job link below or reach out to me directly. Happy to chat any time! DESCRIPTION: Day-to-day, you’ll: Support FullStory users in our moderated online community, providing both technical support and best practices. Execute community programs designed to grow, connect, and engage our global user base (i.e. roundtables, discussions, events). Create content and facilitate engagement to highlight new product releases, use cases, value drivers, and best practices that drive success for FullStory customers (i.e. articles, videos, etc.). Cultivate meaningful relationships with users while encouraging them to join our events, councils, certification programs, and user groups

Hi! Copado (a fast growing Salesforce ISV) is hiring a remote Customer Success Operations Manager who will be our Gainsight Admin. We are going through Gainsight implementation now and planning to go live in early February. The CSM team at Copado is 15 people and growing quickly, and this is a great opportunity to help build out the process and structure for us to scale.The job posting can be found here but you can also reach out to me with any questions!https://www.linkedin.com/jobs/view/2801133482/?trk=li_career-site_TalentHub_job-dist

We’re looking for a rockstar Customer Advocacy Manager to join our team. Check out the details below. JOB DESCRIPTIONAs Manager Customer Advocacy, your mission will be to lead a global team of customer advocacy professionals to identify happy customers and to activate them into Docebo Fans. Activation into a Docebo Fan is done by inviting happy customers to take action by performing Acts of Advocacy for Docebo. Acts of Advocacy include actions such as participating in a reference call, working with Docebo on a case study, posting a positive online review, speaking at an event, among other actions. LOCATIONRemote, Athens GA || Remote, Toronto, CA COMPANYDocebo || Website link / 

I have a new opening for a Community Specialist, 1-2 years experience, remote US or Canada.A great opportunity for anyone creative, interested in helping continue to grow our community and engagement. You’d be a fit if you love to be hands-on and are excited about product management and the intersection of community-led growth.Details: https://www.productboard.com/careers/open-positions/community-specialist/6191084002/Our community: https://www.productmakers.com/

I would be interested in helping to Beta test the new Success Snapshot functionality as well as the additions to the E-mail Assist feature in Outlook.  If there is a need for further testing for Microsoft Teams integration at some point, I would be happy to partner as a Beta tester on that as well.

Mid-week musing!!As someone who has gone through Support, Knowledge Management, Customer Success AND Community Management roles, I have always felt one of the skills that set me up for success was knowing WHO would know the answer.I never professed to be the ‘professor’, it is unrealistic to think I would have every answer. I would pride myself on knowing the products I work with well. If I did not know the answer, I would most certainly WANT to know for future reference. BUT to help the customer and be successful, knowing WHO knew the answer was always a quicker avenue to success.Why I set this up, is because today I read a post on Linkedin and it got me thinking.As I navigate the realm between Customer Success, Community and Knowledge Management, there are similarities and I am trying to find the wording or way to express that overlap.Finally I think I have found the ‘hook’.What do

Would love to connect with Community owners who are running successful blogging programs:Thought leadership for industry/tech topics Exec blogging others

Hi Everyone,I would really like to understand from the community some details on Knowledge Management (KM) at your company.Does your company have a KM program (for customers or internal)? Is your Community part to the KM program? Which team owns KM?Thank you in advance for your contribution and collaboration. 

Welcome to our inSpired community's category Lounge area! This topic explains the purpose and themes within this category: What is this category about? This category is the place for all off-topic conversations. These conversations include questions and discussions around a variety of topics, including: Technology (different from the inSided platform) Talk about development and IT Digital media trends and events Personal stories Entertainment and funny topics that will make our members smile 🙂 What can I do here? You can ask questions related to the above mentioned topics, but you can also propose new off-topic conversations. There is almost nothing we are not open to talk about and share here. So, join in the discussion and let's build great communities together!