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All About Pulse

Be part of the Pulse community all year round by discovering events, sharing your takeaways, and keeping the conversations going

  • 186 Topics
  • 766 Replies
KatLeong
KatLeong
started this topic

Pulse Europe 2024 Content Available On-Demand!

Exciting news! The recordings from Pulse Europe 2024 are now available!  Missed a session or simply want to relive your favorite moments? Yo...
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dshorter
dshorter
started this topic

Congrats to the Pulse Europe 2024 GameChanger Award Winners!

Every year at Pulse Europe, we recognize European industry leaders who have made significant contributions to the field of customer success...
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186 Topics
RGrieco
RGriecoHelper ⭐️
posted in All About Pulse
"Come along and ride on a fantastic voyage" in building a customer behavior-driven digital onboarding process!

We all know that successful onboarding sets the foundation for customer growth but, it can also be hella complex! I am super psyched to be presenting for the first time at this year's Pulse Conference to talk about this very topic with my partner in crime Jess Jasper.Are you interested in automating communication to help your customers onboard successfully? Do you have challenges with contact data? Are you looking for ways to scale onboarding using customer driven metrics? Do you like music from the 80's and 90's?If you answered YES to any of these questions then, this is the session you don't want to miss at the 2024 Pulse Conference! Come hear from 2023 winners of the Game Changer Award in "The Challenger" category as we share how we continue to challenge the status quo at HMH.We'll take you on a real-life journey bringing together the people, integrated systems, and cross-departmental processes to unlock transformative change with this tricky element of customer success. Track Name:

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RGrieco
5 months ago
Amber Caldwell
Amber CaldwellContributor ⭐️⭐️
posted in All About Pulse
What may seem scarier than sharks? Building a Digital Customer Journey... It's Not! Join me and the CS team from Discovery Education to learn how we conquered this fear.

 Discovery Education  It can be scary trying to build a digital customer journey! At Discovery Education we are no strangers to scary…. think shark week and polar bear field trips. Join me and my DE colleagues to learn how we navigated this challenge. Explore how we used Gainsight to ramp up our automated renewals, drive cross-sell collaboration, and build advocacy in schools and districts.Track 7: Top Methods for Scaling CS Smarter, Not HarderSession: Navigating the Digital Customer Journey: Strategies for Scalability and Personalization. Date: Wednesday, May 15th Time: 3:00 - 3:45 PM    

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Aman
5 months ago
KatLeong
KatLeongGainsight Employee ⭐️
posted in All About Pulse
Registration for Pulse 2024 is LIVE!

The word is finally out! We’re so excited to announce that Pulse 2024, the largest industry event for customer-led SaaS leaders, is open for registration!If you are looking to use up some of that remaining 2023 budget, get a head start on 2024 planning, or seeking to advance your career with the latest insights in Customer Success, this is a great time to secure your spot at Pulse.Save The Date:Date: May 15-16, 2024 Location: America’s Center, St.Louis, MO Attendance: 3,000+ Customer Success, Community, Product, and Customer Education professionalsSuper Early Bird pricing is available NOW so register today to lock in the lowest ticket rate! Why did we choose St. Louis for 2024? Great Question! Since 2013, Pulse called San Francisco home.We’ve decided to move to St. Louis to make Pulse more accessible to our entire community nationwide!You can read more about the decision here in our blog post!

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KatLeong
5 months ago
ekennedy
ekennedyContributor ⭐️
posted in All About Pulse
Crafting Success: The Art of Creating Strategic Customer Success Plans & Verified Outcomes

I am so excited to be speaking at Pulse this year alongside Nicole Belanger, a Customer Success Manager at Gainsight!  Nicole and I will be speaking on the topic of Success Plans and how you can use them to drive towards customer verified outcomes! Come join us in our session Putting Customers First: Success Planning and Verified Outcomes, on May 15th at 11:15am CT  to discuss the Value Realization Program, getting started with success planning and best practices around verifying outcomes.  If you’re new to using Success Plans or want to get better at managing them with your customers to help drive value, this is the session for you!  Can’t wait to see you in St. Louis!! -Erica  

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5 months ago
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Christina.woldContributor ⭐️
posted in All About Pulse
TEASER ALERT! Grit, Grace, and Gainsight - Pulse 2024

Absolutely thrilled to be taking the stage at Pulse 2024 with my colleagues! Pulse was instrumental in our strategies this year, and I am certain that others can learn from our journey!During our session, we will explore how we at SAP Concur have integrated Gainsight throughout our internal ecosystem to either reinforce or reimagine our Client Success Strategy. We’ve used iterative functionality, creative applications, and holistic engagement to keep Gainsight at the nucleus of our operations, fully embracing its potential. This has allowed for the accountability needed to make measurable progress. We used grit when things were challenging, and grace when things got complicated. Luckily, Gainsight was there the whole time helping us create a sustainable future state we’re proud of!Session Info: Title: Grit, Grace, and GainsightTrack 3: Powerful Value Creating Strategies for CustomersDate/Time: May 16, 2:45pm - 3:30pm CT

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5 months ago
revathimenon
revathimenonGainsight Community Manager
published in All About Pulse
Pulse US 2024 Social Rockstar Contest

Hello folks,Our All About Pulse excitement would feel incomplete without a Social Rockstar!Like previous year, the rules are pretty much the same, but let’s do a quick recap 👇🏽  Share your #Pulse2024 moments on LinkedIn & the user with the highest social activity wins!  Rules to participate:The contest will be hosted ONLY on the social platform - LinkedIn You MUST have a GameChanger community account in order to be considered for this contest. Compulsory Hashtag to be included while posting on social - #Pulse2024 The posts during the 2 days of Pulse ONLY will be considered. More posts, better the chances of winning!   Feel free to get creative with your posts - images, videos etc! Saved the best bit for the last - 1 WINNER will receive a ticket to Pulse US 2025!  Ooo, and once you win the contest, watch out for this star landing on your profile! 

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revathimenon
6 months ago
dshorter
dshorterGainsight Employee ⭐️
posted in All About Pulse
Congrats to the Pulse US 2024 GameChanger Award Winners!

Another Pulse means a new crop of GameChanger award winners. Recognizing innovation and leadership in the customer success industry is one of our favorite parts of the entire event. This year, the winners truly inspired us and we are so excited to celebrate their achievements. Without further ado, here are the 2024 GameChanger Award Winners!  The Architect: Lucid SoftwareThe first award is The Architect, a company that goes above and beyond to build a thriving customer community. This company knows the power of engagement and loyalty when it comes to retention and growth. This year, The Architect award goes to Lucid Software. Lucid has had an active community for over 10 years, and they were ready to take that community to the next level by using Gainsight to drive customer engagement and peer support. Lucid wanted to incentivize peer-to-peer support using points, badges, and groups, as well as centralize product feedback to help users more easily share their ideas with Lucid’s develop

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6 months ago
Tori Jeffcoat
Tori JeffcoatGainsight Employee ⭐️
posted in All About Pulse
The Human-First AI Playbook at Pulse 2024

WOW! This year was my third Pulse US, and every year I am amazed by what an incredible event this is. The people, the power of being together, and the amazing conversations and genuine engagement everyone has each year is so, so special.  What was MOST special this year was Gainsight’s unveiling of our Human-First AI Playbook, and some of the ways AI can support teams and customers to improve workflows and drive new customer value.  Nick Mehta (CEO) and Chuck Ganapathi (our new President & COO) shared some really critical insights on the main stage around how human-first AI will drive more proactive insights to customer risks, remove the manual admin tasks from CSM plates, and make self-service a personalized and value-add experience for customers. And our product team knocked it out of the park with demos of future AI features Gainsight is hard at work on, to help deliver on this playbook. If you couldn’t attend Pulse live and are feeling the FOMO, check out a few short videos of

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Tori Jeffcoat
6 months ago
revathimenon
revathimenonGainsight Community Manager
published in All About Pulse
Ready to fire up the stage at Pulse US 2024? Drop Your Session Teaser! 📣"

Hello Pulse family,Celebrating more than ten years of unparalleled insights, innovation, and community, Pulse 2024 is back!Our speakers are crafting something truly extraordinary for their sessions, and what better way to ramp up the excitement than by getting a sneak peek into the incredible insights they’ll share! Call for all speakers to:Register on this community if you don’t have a profile yet. Make sure to jazz up your profile with all your imp details & your favorite headshot. 📸 If you already had an earlier profile you can't remember, let us know at community@gainsight.com and we’ll look it up, and update your email address with the latest. Login and give us a glimpse into your session. We’d love to get a teaser to what we’ll be learning & discussing in your session - this will be equally exciting those who are attending in-person as well as those who can’t. You can do that by starting a new discussion here.For example, this is how @seth intro’d his session last year

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revathimenon
6 months ago
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brittany.minnehanContributor ⭐️
posted in All About Pulse
Mouseketeer to Ken

Join me tomorrow to find what Ryan Gosling and CSQLs have in common during my session “How to Tap Into Your CSMs’ Natural Ability to Drive New Revenue Streams”.  You’ll leave knowing you have the KENERGY to drive pipeline by leveraging your CSM teams!  

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revathimenon
6 months ago
bostonjillian
bostonjillianContributor ⭐️⭐️
posted in All About Pulse
Pulse 2024 Session: How Acquia uses the PX Product Mapper to Prioritize Design Decisions

Pulse is here!! I’m in St. Louis and ready to share! Have you read the community post that shows you step by step how to create an actionable process for implementing PX’s product mapper? As Acquia’s Gainsight PX Admin, I’m excited to speak on how this process holds up and helps our Design team measure what matters. Discover actionable takeaways on using the product mapper, dashboard, and analytics features as well as how Acquia is increasing adoption, engagement, and retention of key areas of their DXP by fostering collaboration with product and engineering stakeholders.   Key points: Review Acquia’s process and how it is holding up a year after implementation (especially thanks to the backfill feature) Hear examples on how the product mapper helped Acquia’s product design team influence product roadmap features using adoption metrics Learn how iteration on this process led to improved user engagement across Acquia’s user base for Cloud Platform across a major platform level upgrade.

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Jagari Das
6 months ago
lauren_olerich
lauren_olerichGainsight Employee ⭐️
posted in All About Pulse
Live Stream the Pulse 2024 Keynotes!

Hello Gainsight Community! It's Pulse Week 🎉 and we couldn't be more thrilled to share all the incredible insights, innovations, and inspirations coming your way! We know that not everyone can make it to the event in person, but we want to ensure you can still experience the magic of Pulse from wherever you are. That's why we're offering free livestreams of our keynotes—so you won't miss a beat. Day 1 Welcome KeynoteWednesday 5/15 @ 8 AM CTJoin us for the Pulse 2024 opening keynote featuring an inspiring welcome by Gainsight CEO, Nick Mehta, and President & COO, Chuck Ganapathi. In a time where challenges loom large, we confront the realities of today's business landscape with an exciting new playbook to tackle and embrace AI.This year, we are thrilled to include the Gainsight Product team who will unveil exciting AI innovations. These cutting-edge advancements are designed to help people be more efficient and proactive in their jobs, transforming how work is done.We'll explore th

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lauren_olerich
6 months ago
nbelanger
nbelangerGainsight Employee ⭐️
posted in All About Pulse
Pulse Session Preview-Success Planning and Verified Outcomes

I am so excited to be presenting at Pulse this year in St Louis along side Erica Kennedy, CSM at CVENT. Please join us on Wednesday May 15th at 11:15am CST for our session on Success Planning and Verified Outcomes. This session is designed to be your gateway to understanding how to implement success plans in your organization to help customers achieve their desired outcomes. We’ll discuss how Gainsight developed our Prescriptive Value Realization Program and you’ll hear from Erica on how CVENT uses Success Plans. In this session, you can expect to learn:Why Value Realization Drives Outcomes- Strategies for driving progress towards customer goal Shared Framework- Understand the key components of a value realization framework  Verified Outcomes-How organizations can measure and show tangible results that successful outcomes have been achieved Common Use Cases and real examples Erica CSM at CVENTLook forward to seeing you in St Louis!Nicole  

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kstim
6 months ago
boblondon
boblondonContributor ⭐️⭐️
posted in All About Pulse
Pulse Workshop: Curiosity Charms the Customer - and Drives Valuable AI Outputs

I’m excited to deliver my workshop Wednesday morning (Track 9) to share how Radically Authentic Discovery turns your customer conversations into goldmines for identifying hidden opportunities - or risks - using AI.Here’s the scoop:The typical CS "check the box" meeting, including many QBRs, doesn't give customers the space to engage on what's most important to them. So we're missing the golden opportunity to uncover critical insights on their top priorities, challenges, and outcomes. Unfortunately that also means we're not giving our AI tools the richest possible data set to produce game-changing insights across the customer base, like more accurate churn risk and drivers and customer health scores - and product innovations, product-market fit, and competitive landscape,  In this immersive workshop, I’ll share an actual customer conversation so you can:Witness how much the customer opens up about their strategic priorities and the competitive landscape. Test your listening skills as yo

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boblondon
6 months ago