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For multi step engagements like Guides and Sliders, I would love to be able to see the amount of time a user spends on each step. This would be especially helpful for knowing how long a GIF should be/how complex the content should be. If I can see that users are spending 10 seconds per step, that will help me make decisions on the engagement content for each step. 

Hi,When date time field is added in unique criteria duplicate Participants are getting added to the Program  and receiving multiple Emails  Regards,Vijayasailesh Katuri

Hi Guys,I would love to be able to deactivate a user from future engagements if I know they have left their role which they have a subscription for. At the moment we target engagements based around company names (so Annie’s Apple Shack) but if I know that 3 members of that business have left, they still remain present on Gainsight as we have no way of alerting Gainsight to their departure and they still come receive unnecessary emails/spam. Would a monthly data-upload of all active users help that? if we populate a field to state ACTIVE or INACTIVE we can have that as a filter…..?  

We have an extremely active group of customers who moderate for us. We don’t consider them employees. When running reports, we like to focus on that peer to peer engagement and questions answered by non-employees. However as it’s setup now, the default ‘mod’ role is considered an employee and really skews our metrics.  Adding control permissions on the front end (Control box in the lower right hand corner) to custom roles would really help us out so that they can continue to moderate effectively and efficiently for us.   

When an article is published, it should be able to be unpublished to remove from public visibility (ie back to draft / unpublished). Only method to do this at present is to delete the article then try to restore it which is not great for usability

Hi everyone,I found this really great idea (with a few described use cases in the comments section) in the CS Product Ideas:I didn’t manage to find a similar idea here, so I’m posting it as a feature request because I believe that it would be really useful to have it. The potential use cases are numerous.

As many of you, I’m frequently working with the inSided ticket system (zendesk) in order to report bugs, ask community related questions or ask for help with tasks we can’t do ourselves. I’ve come across a few things I’d like to see improved:After I create a ticket, I get a success message on the platform (a pop-up) and I receive an email notification. I'd like to get rid of the email notification. One success message is enough, the email has no added value for me. When a ticket is updated, I receive an email notification with the new comment. What I would also like to receive in that same email is a link to the ticket so I can directly go there.

Enable Product Update content types to use the Content Helpfulness capabilities like with articles, conversations, questions, and answers. 

Hi,Before I get started, I wanted to show you something I noticed which I thought was kinda funny.Yes, these really were the tag suggestions for this post! :DOne of the image formats I’ve started to make use of in the last couple of years, is WebP, due to the fact it’s a pretty well optimised format that still looks great and now has pretty good support across all major browsers and user agents. The only notable exceptions are older versions of Safari - support was added in Safari 14 - and Internet Explorer which doesn’t support WebP at all and probably won’t. It is however, fully supported in current releases of Chrome, Firefox, Safari, Edge Legacy, Edge Chromium and Opera which I believe covers the vast majority of user agents today.It’s a really nice format as I’ve found it tends to be a bit smaller and snappier than PNG or JPEG while still retaining a good level of quality. However, just as a safety net, it would also be great if fallback versions of WebP images are created in PNG/

Hello,Need do not delete attachments when merging topics.Step by step:1) We had 2 topics on the forum. A screenshot was attached in one of these topics.2) We have merged these two topics. The screenshot is missing.Expected result:The screenshot is not lost. Thanks.

Good day all,Not sure if anyone else has noticed, but the Answered by Peer section is not very helpful because (at least in our case), everyone is a registered user….so our answered by and answered by peer are equal.Can we instead get the ability to show all answers written by a selectable Role/filter?This way, I can remove Employees (and show the rest) and get a real value.Note: It’s important that the filter only affects who ANSWERED, not who ASKED :-)

HI Team, In SFDC we have and option Features Tab which helps to create their associated features and list of products. we can list it in Customer 360 page and track the Features used by the customers as below screenshot. However this feature seems to not available in NXT.    

Hi team,One of our customers has a suggestion for improvement where currently datapoints are not shown for every value. So it is suggested to be showing datapoints for every value regardless of the percentage on Normal bar charts as well as stacked charts.Please share your thoughts.

I know our Gainsight techops has done wonderful job in enabling multi currency but allowing both local and corporate converted value show under reporting would be a bliss.

Can we have the company object pulled from the AO Analytics object?AO Analytics object seems to have some valuable fields, so it would be awesome if we can segment that base of certain fields that are stored on the company object, like location, industry etc.

Hi Team,Currently when we use the email values in the calculated fields it is not handling the case sensitive values . Can we take this up as enhancement and implement it to handle the case sensitive values.

For single email sends I like to comb through participants to remove any misformatted names, distribution lists, etc - anything that looks out of place when coming from an individual. Unfortunately the Participant list shows a max of 1,000 records and you cannot see beyond that unless you search for a specific contact. So ~900+ records cannot be verified because they cannot be view in the participant list. Reversing sort order only sorts contacts that originally appear in the 1,000 records. This is a major hindrance and even if this there were scheduled, repeating program that eventually reaches 1,000 participants you should be able to view all contacts that ever enter in the participant view.

When I create a CTA and want to send email (either Email CTA or just with the Email function on normal CTA)...it would be nice if we had options of who to send to. Like “send to all active contacts at account” or have selection of active contacts with check boxes. right now, i have to go to person, memorize the names I want to send to...then hope I remember to put in those names in the email… this would save me tons of time!!!

HiMy team use a lot of email templates in playbooks, however if the email goes to a customer with an incorrect email address we don’t get a non delivery from the customer through Gainsight. This could cause problem if we are trying to send them something important but it doesn’t reach them, we would never know about it. ThanksSonia

We are currently challenged with wanting to leverage our Pendo In-App messaging (with better response rate) to conduct NPS surveys while we are very pleased with the results in Gainsight. Ideally it was recommended that we provide a Gainsight survey link within Pendo, but alas, this is ONLY applicable for anonymous surveys.  As an Admin, I was wondering if the following potential work-around is feasible: Generate send list via query for a “utility” Program in Gainsight Configure program so the “send to” is “bogus” or a utility account Query AO emails for the field “Survey Link” after email send record is complete Use the URL from the above step to associate to Pendo accounts via email address ID?  Send link to In app users in Pendo Again, I have not inspected the survey URL per AO Email record yet and assuming it might be user-specific or custom?  If not, any thoughts on maybe how to do this w/out anonymous surveys in the next month? Please? :)

Expectation: Customer wants to sync all the Events to Gainsight that are related to Contact.“What we want to have is to Sync all those events that are related to Contacts. However, when I select the dropbox "Related To" I can't find the Contacts object there. It is not surprising that I can't find the Contacts object there, because "Related To" may be referring to the "WhatId" field. The majority of Events we have are related to Contacts and we can see a large list in the Salesforce timeline. “But this integration basically works on the Related to Field, which is What Id in SFDC and doesn't constitute Contact object.It is for this reason this Contact Object is not populating. And if the Related to field is empty, then it is not possible to sync those event in Gainsight (this is a current product constraint). So, Do we have any option on how to include those Events related to Contacts into the Gainsight Timeline

Posting on behalf of customer: Currently, we need to issue an API to setup labels to limit the search scope of Zendesk articles. But it would be great for user experience if we have the ability to add the same via UI itself in the Zendesk Integration dialog, or within the Knowledge Center Bot setup.

Hi there,This is a feature request from one of our community members.Ability to edit/customize the profile URL.Now: https://community.miro.com/members/xyz-1288 To be: https://community.miro.com/members/xyzThe main reason is to have a nice and clear profile url that matches the username.In many other platforms it is possible to customize the profile URL (LinkedIn, Twitter).

As the platform expands with modules outside the the core Community and KB (groups, ideas, events), I suggest adding or moving some of the existing navigational shortcuts (that live under the community module drop-down) to the profile icon drop-down. Recently active topics Active since your last visit Unanswered questionsMy thinking: These feeds already show topic activity across many modules, not just the community module.  Other quick links related to “me” (the user) live under the profile menu: my profile, my topics and replies, my subscriptions, etc. Active since your last visit is another “me”-based feature that could live there

Hi, when adding a filter to a dashboard, it is always added to the end of the other filters. It can’t be moved to another position. I like to see the ability to move the filters to any order, so they show up in a logical way. Thanks!