Archive

Hi Team,This is regarding the Rules fetch. Currently we don’t have any such may to filter down the invalid email type records .Can we setup any such action in future in such a way that while fetching the records the system should not fetch invalid email records . Use Case : Customer is syncing email data type fields data to Gainsight , While syncing those email type data , Source has some bad emails ( like not in email format exactly ) as the format is not correct for email type , those records are failing . Invalid email records have different pattern ( few has special characters and few has quotes etc ) . As the Pattern is different for each record , Applying the filters is also not working.If there is any other way if system can directly drop those records it will be essay for customer to figure it out. 

Posting on behalf of customer.  It would be great to see the ability to report on absences of data.  We understand that this can be ID through the rules engine, and also reported one using data designer to get this information.  It would be nice to have this ability with out having to create a new DD or a rule  

Sometimes, Global Playbooks do relate to the majority of Relationships (in our case Product lines), but not to a couple specific ones. To avoid clutter of Playbooks when creating CTA's for these Relationships, it would be great if we could mark Global Playbooks that are not relevant to a couple of Relationships as inactive for these Relationships.

Hello, I would like to see the ability to customize timeline activity fields specific to a relationship, regardless of whether the activity type is global. For example, we have “Update” as a global activity type. Because it is global, I am unable to edit it in the “configure for” at the relationship level. When I wish to add a relationship-specific field, I must add it to the global Update activity. Because of the reports, dashboards and other infrastructure built off the Update activity type, I do not wish to create a new relationship-specific activity type.

When using Gainsight Assist, sometimes the emails go to the Company Timeline, but not the Relationship where we need them to be logged. It does not appear there is a way to easily move them from the Company to the Relationship Timeline, is that correct?Would they need to be manually moved?

Right now the the Email Inbound Configuration is separate from the user management. It would nice that if you inactivate a user from user management, it would also remove the user from Inbound Email Configuration

Hi Team,Most of the customers are using external actions and events connections. As you can see in the screenshot there are issues with character visibility under the Field section. when using longer names,  only 29 characters are visible, which is making difficult to recognise the correct fields.Are there any plans to increase the character limit (or) show the field name upon hovering the cursor on the field? Screenshot: https://share.getcloudapp.com/rRu0D2AD

Hi Team,In the Data Designer, if we have a option to select (>, >=, <, and <=) operators in the Transformation filetr task would be great like how we have in Rules.So that we can perform comparisions between Numeric Fields.In Rules, if we select any “Numeric” field in the Transformation task Filters we have a ability to perform various operations like (=, !=, >, >=, <, and <=), but that option is not existed in the Data Designer. It would be better if we have that in Data Designer as well.Screenshot: from Rule Screenshot: from DD Thanks.

It is a good addition to be able to cross-refer to other parts of the article. This will allow us to write in a more targeted way and increase the reading pleasure of our members. 

Can Gainsight allow for ORC files to be ingested in any capacity?  Either in data designer (via S3) or any of the connectors.  Our datalake has a lot of standard usage tables that are in ORC file types that are used by other teams and products such as marketo.  In order to ingest this data, the data team needs to write additional scripts in a .csv format in order for Gainsight to ingest it.  Since the majority of the organization can access the ORC files, our request becomes more challenging to prioritize (good ole work politics) :)  

Hi All - I have an account who would like the ability to move the Action Button (to a VF page) from the far right to the far left so end-users won’t have to scroll when needing to make edits. 

I’m hopeful this idea to add Product as an option to the +Create Topic / Create Idea dialog gets developed in the future. To complement that, it would be great to have a version of the Idea Pipeline widget (for the Ideation module landing page) that can be showcased by product, not just idea status. Use case: more than one product, wanting to focus community’s attention by product, in those pipeline widgets, not idea status. 

We're running into a funny but also rather frustrating issue where the tags from old spam topics show up in the drop down: Can this be changed so topics that have been marked as spam doesn't 'bleed’ into the rest of the community? :) 

Creating a new event eveytime is painful. Better we clone the existing event, make changes to it and save it as new will make job eaiser.

 In Germany, the 24-hour time system is used. It would be great if it were possible to choose the time system for the front end. Especially for events.

Ask:I would like to be able to set user roles for events (whether it’s individual events or entire event types) so that an event is only available to that particular user role(s). It would hide/appear in the Events feed and widget.An alternative solution, though a less flexible and less desirable one, would be to make Group events populate into the main Events listing for logged in users who are part of that Group.The problem as it exists today:When I create an Event, it can either be created and visible to everyone or the Event can be assigned to a Group. The downside of using a Group, however, is that the Event then does not show up in the Events feed, regardless of whether or not you are logged in and part of that Group. So these Events are not exposed nearly as well to the potential attendee. They don’t show up in the sidebar event calendar widget, they don’t show up in the “Events” module page.Examples of why this is an issue:I have customers in 3 languages. My main community lang

Enable the “attend” button on event pages to redirect to a specific URL. Use case: using Events for calendaring on the community, but linking to a more robust events platform for ticketing, etc. Alternate use case: calendaring related events that are not “from” the community, but partners in the space. If another party owns the registration, but if there’s a desire for the community to direct traffic to external events.  The link functionality doesn’t serve this need, because it’s still possible for someone to RSVP via the community event page, which could be a misleading user experience. 

It would be great to be able to reply to a thread via email. Many of our internal users on the Jive platform leverage this feature today. They would get notifications about responses to threads that they are subscribed, and can simply hit reply on their mobile device to respond without having to open the community and login.

In Application Settings (NXT), the Timezone doesn’t show the full name of the timezones available which makes it more difficult to select the correct Timezone. Not a major issue but the unique Daylight Savings scenarios in different GEOs could be an issue if the time is slightly off.

Hi, I love the menu overview on the Knowledge Base - example attached below using inSpired’s very own content  - as it’s really helpful for highlighting to users all the information that’s available to them.It’d be really useful to also show a menu like above, or a ‘related articles’ (instead of ‘related topics’) widget once a user clicks into an article.For example, if I select General information > New to the inSpired Community?, I lose visibility of the menu above. If I don’t find the info I need within the selected article, I then have to click ‘back’ to the General information page to see what other articles are available. As a user, including a menu once I click into an article would allow me to see/remember all the information available and select what I need directly from there.Reducing the number of clicks needed may help encourage our users to select and read our knowledge base content 

I come across a scenario many times while handling multiple accounts. We login to the Customer Orgs through LMA at times; there are situations where assets like Reports/Rules have been deleted/modified. It’s a difficult situation to track down the missing assets. It might take time till we have logs for everything in place but for now atleast we can have it for deleted assets. This avoids confusion and saves time!

I am looking to build a custom "Trend" widget similar to the Health Score widget on the summary page of C360. I have a Core MRR value that I want to show progression over time (higher or lower than average)  

Hello everyone I would like to understand how I can customize / reorganize the position of the different fields in the custom section in the Company Object.So far, Gainsight seems to position them in a default order and I would like to fine tune it.Thanks for your help !RegardsClement

Our CS team uses email logs in C360 to understand how customers are engaging with email. We have various teams sending emails through journey orchestrator, so it’s important for CS teams to be able to review the actual content the email log is referring to. Ideally they could click the template name in the email log table and view the email template.  See the comments in this discussion.