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Would be wonderful if a client could submit a community idea/problem through the GS platform rather than having to login to the Community seperately. Maybe an SSO path?

We have modified the Color Scheme to have numeric labels of 1-5. We then created a mass edit report which is pulled into a dashbaord so CSMs can edit the overall score and make comments. We then want to export that massedit report. When we do that, the Range is pulled into the report as the Overall Score but we want to be able to see the label. The range doesn't mean anything to us. We want to keep the color scale as well.

I’ve had a handful of requests from our CSM team around this over the past couple of weeks, and I haven’t been able to find any documentation on this: Our CSMs are bothered by a few things around the manual health scores: 1. How small the slider is for selecting the manual health score 2. The inability to see what score is being selected as the slider is moved 3. The inability to just type in what score the CSM wants Are there any enhancements coming around usability with manual health score measures? Thanks! -Jim

Can we have CTA Mass edit report logic editable?

Hey all, A Super User came to us with a question to be able to quickly see topics that he had responded to, but had new comments which he didn't read yet. He suggested adding a filter option for 'unread' in the reactions tab on your profile. So instead of only sorting for latest or oldest, it would sort your reactions on topics with new reactions after your last, which you haven't read yet. What do you all think? Cheers,

I have a customer who presented a challenge when using Account Hierarchy on the C360.  They have a three-tiered hierarchy structure where some accounts have hundreds of accounts in the hierarchy.  Loading this many accounts to the Hierarchy section takes time.  They propose a solution that would enable the user to select an option to see only the child accounts and exclude all sibling accounts.

I have a customer who just had their Gainsight admin depart and a new admin take over. The previous admin had configured many rules to send email notifications based on rule completion or failure: https://support.gainsight.com/Product_Documentation/Rules_Engine/Admin_Configuration/Scheduling_Rule... In order to ensure the new admin is receiving the email notifications, they have to manually edit each rule one at a time. This is time consuming and increases risk of making a mistake. Have there been any considerations to allow a global replace in cases where a user is no longer with the company or a new admin needs to receive these emails? Or perhaps a profile based method for adding new users or removing users from an admin email group?

Our users would like to have 'keyword searche' in their own topics/replies Especially for very active users (e.g. Topics 359 Replies 12783) it is very hard to find anything in their own posts without this functionality. It would be good also to have 'Search' only searching in the subforum or List that you are in.

We want to give our team the ability to create their own surveys for the customer but currently they would have to create a new question that can't be tracked at an aggregate level and could be very similiar to 20 other questions that 20 other CSM created. I'd love the ability to create a master question bank the CSM's could pull questions from to populate the surveys, but give us a roll up of data at an aggregate level. Then we can also do quality checks on the questions that are going out to customers prior to them being sent. Does this exist or is this on the roadmap?

It would be helpful to make the report builder flexible to have the ability to create our own quarters. The formula field is also not giving the option to extract the desired information. The use case is the our NPS results : 1. Our surveys are sent out when the quarter is just ending but will roll up into the next quarter (our FQ starting in feb) . Due to this the out of box NPS dashboard shows incorrect quarters as per the survey active dates. although the responses may come in the new quarter but we would like to show the previous quarter for which nps is created/sent out 2. The nps formula is not visible for the admin to customize to define our own quarters as we’d like to, creating formula to accurately calculate Nps score because the report shows nps score either as count, sum or avg, none of which works for us. 3. Even if we try to create a formula for calculating our own score type, using the new formula capability , the sco

I just set up an Advanced Outreach to push the prior day's NPS results to Slack. However, there are lots of days where no NPS results come in. I get an email alert: Gainsight support tells me that this can't be deactivated. I would like to avoid having to have a gmail filter simply to delete it, especially since, if I don't build it quite right, I might exclude these alerts from AOs where I [i]do care if no participants are found.

When creating a new record in Opportunity or any record created from the "add" button from c360 and using service cloud (support console); saving the record it will not stay on the record it will jump back to the c360 The customer I am working with would like the menu to stay on the record that was just created to review rather than reverting back to c360.

Just a thought but it would be amazing if we were able to view/toggle between different data sources relating to those people on the map. The NPS/time met are indeed one of the critical ones but there are few other we would find useful - # of Risk CTAs this person is associated with, number of open tickets, product usage for last 90 days and so on. (Understand there would be some restrictions in terms of text/field length to accomodate it all in a small box) Thanks

Sometimes there are CTAs that have tasks, and those tasks should have subtasks.  Has there been consideration around nested tasks? I know adding one more level would only bring the question of how many levels are truly needed? 

A user has requested the ability to clone an individual CTA that has been manally created to either a single OR multiple customers. User Story: As a CSM, I would like to leverage a manually created CTA across one or all of my customers if useful/successful and not incur the wrath of my overburdened Administrator. Admin Feedback: If the CTA becomes adopted by many CSM's this would quality for automation via Rule CTA, otherwise, a manual process with the ability to select from a list of the CSM's associated accounts to deliver a copy of the CTA to would be a nice feature.

In the Call to Action action in the Rules Engine, it would be admin friendly (and reduce confusion/support cases) if we could default a few fields differently than they're defaulted today. 1) Post update to Chatter = Never (customer has to opt-IN) 2) Post update to Comments = Once (that way admins don't end up repeating CTA comments by accident) 3) Include in Identifiers = True New admins are frequently confused by these options as they're not intuitive, and it would lessen admin ramp time / support burden to default these to more typically used options.

Between showing new users how Timeline works, and then testing out various items - I tend to rack up a lot of 'draft' timeline entries. It would be awesome if we could have the ability to select multiple drafts, and then delete them all together. :)

This is an idea that stems off that fact that we can't load to the Unsubscribed Emails object in the MDA. If we could do this, it might be irrelevant. What if there was an option to determine unsubscribes with a Gainsight Connect like sync from Salesforce? Many customers have custom opt out fields(in addition to standard opt outs) and it would be nice to be able to reference these easily instead of accounting for them in every Advanced Outreach or power list.

Hi All, I really like the new JO permissions and the ability to de-couple full Admin access (sending) from creation functions (design). With the old permissions, I was able to assign tasks to all Admins, with the exception of the Execute function, which was given only to our Super Admin. In the new permission structure, you are required to be a Super Admin (with the ability to send outreaches) in order to delete source .csv files from a cloned outreach. I would like to have the ability to check or uncheck permissions at a more detailed level for each user bundle. That way, I can give design, edit, delete access to the rest of the Admin team, while keeping the execute function only for the Super Admin. As it stands, today I have to manually go into an outreach that someone else has cloned to remove the source file for them, which is not the best use of anyone's time. I hope this is something you can adjust soon. Thanks! Nanc

Right now, the NPS widget in the C360 and the NPS 2.0 dashboard only references Gainsight's standard survey 2.0 MDA objects (same with survey 1.0). For our customers who want to import survey data from another external source, they miss out on the nice UI that this widget and dashboard provide. I'd like to see us offer the option to have this widget and dashboard reference custom MDA objects too.

We have a lot of CTAs for each account and within a CTA there will be multiple tasks assigned to different people. We would like everyone to be able to communicate to each other, and other people, by @mentioning each other in the comment section of a specific task.  Example: If I assign a task to 1 person and he needs to give me an update, he would write @harris in the comments section. Then if I have another task assigned to someone else, they could do the same thing. This is better than having them assign me a new task, for which I would be notified the following day. It is also better than having to use chatter to comment on the overall CTA where everyone can view it. 

It would be nice to have the ability to hyperlink in the description box on a task so we do not have to put the entire url string in the task. 

It would great to allow customization of the customer search in cockpit when adding a CTA. This should match the customer search in the blue banner at the top where we can add other searchable attributes. This functionality is critical for large customers who have multiple accounts with the same name due to a hierarchy, i.e. using an internal ID or Account number to search

We have a number of Success Plan templates in use by our CSMs. However, as Success Plans are getting applied, the Cockpit list of Objective CTAs starts to get repetitive making it harder for a CSM to determine which Success Plan they are working on. Below is a screenshot I took of the CTAs for one CSM, some of these are for the same account. As you can see, it would be difficult to tell from Cockpit which CTA you need to use for each Plan. Is there a way to make these more user friendly? I know they could just manually edit each Objective subject but I'm looking to see if t

Hi all! While moderating content on the community our users face the problem when they look through the posts which they already watched. It would be very helpful for moderators if Community will highlight unread posts and topics with unread posts for each user. Thank you.