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I was talking with a NXT customer who wanted to try and build special views on the timeline tab for specific timeline entries created by either CTA’s or Success Plans. Based on what I could find, the field you have to use to locate CTA derived timeline activities was Timeline::Context Name. This is not a field that is exposed in the timeline filter schema, so it does not appear that it can be leveraged to create a timeline view. Would it be possible to expose more of the timeline schema on the timeline tab in order to allow for more specific timeline views to be created?

Hello Team,Can we notify the customer in case of any issue instead of moving their email address to Bounce list.This is because the internal user’s email addresses are getting added to the Bounce list in multiple cases.Instead of doing that, can we notify them about the issue. Thanks & Regards,Srikanth

Posting on Behalf of a Customer. It is found that PX typically track mouse browser events on anything clicked on a web page. For certain HTML libraries that default to using Pointer events, it is found that it isn’t tracked by PX, as in the command calls are not coming in for them. Info on Pointer Events.https://developer.mozilla.org/en-US/docs/Web/API/Pointer_events 

Dependent picklist in filters in dashboards are currently not supported. An example for this is, if we could show only the list of countries in Filter B, based on the region of selection (APAC, EMEA, etc.,) in Filter A, the user could select the country from the list countries based on the region in Filter B.  

somewhat an enhancement to this request: https://community.gainsight.com/cs-ideas-21/view-task-fields-in-cockpit-6108   Request: all button to expand all tasks in cockpit /option to default to auto expand all tasks     Sub request: ability to sort tasks based on priority and due date across all companies    I have several tasks at any one time across many customers and would like to be able to action out of the cockpit.  Right now I have to expand each task manually/individually and it is so time consuming it is unusable for my purposes.     Trying to have a view of all actions I need to take for all customers in order to prioritize my day and not lose anything.  Current sorting by company and then by CTA then task is not helpful.  Would like option to sort by priority/date due with note of company and possibly CTA associated.  

I need to be able to push an individual user’s NPS survey result back to Salesforce, in order to trigger tasks for our CSM team. Syncing at the Account level isn’t specific enough to segment feedback by customer persona (reps vs ops vs executives).Within the PX survey configuration, I would expect a tab that gives me the option to additionally record a user’s feedback to a custom attribute of my choosing. Perhaps with the option to track history or overwrite the field with the latest score. I know the data exists on the contact record in PX and is viewable under the feedback tab, I don’t understand why that can’t be passed through to an attribute.This was data we could previously capture with PX NPS surveys triggered by Journey Orchestrator, I need to be able to sync the data back to SFDC so other software can pull from those fields on the contact level.

I’d like to see inSided improve the layout options in the events page and provide more ways in which to view and find events when on the page. The current listing is limiting when there are a larger number of events. I can imagine people wanting to be able to:View as a calendar or as a list Filter to find relevant events -- location, labels/tags, or events type

In the new Success Plan view, there is now way to open a success plan in a new tab or window - right click and open in new tab or CTRL click doesn’t work (I use this all the time in Gainsight when it doesn’t do it automatically).  This is particularly troublesome when I’m using a filter on the Success Plan tab and I want to return to the filtered list after drilling into a success plan.  I don’t want to create a saved view to achieve this.  So what happens is that I filter the list, then click into a success plan, then when i close the SP, i don’t get returned to the filtered list.  Instead, I am returned to the unfiltered list.     

Hi, how can I upload a PDF to an article in the Product Updates section? 

Currently if you want to rename a report in Horizon Analytics, you have to exit out of the report and edit it from the list view. This requires numerous clicks. It would be nice if you could rename a report directly from within the report builder view while  editing a report. 

With the present data types available in Gainsight we can't access the HH:MM: SS format of the data.Usecase: While bringing Time duration data into S3 bucket from an external source we are mapping it as a type String because of the format. Now the usecase is to perform aggregation on the Time duration i.e AVG Time spent.  

If we want to show a tabular style report with something like ARR included then for each record the value is shown in the records currency, and we cannot provide a column level aggregation e.g. sum. Would like the ability to select wether to show in the records own currency or just use the converted value for all (based on our company default currency). This is actually blocking us from using multi currency right now, and instead of just syncing values from SFDC directly we’re having to send them from our BI tool in USD values only. 

HI Team,The customer was working with a NXT  today and they observed the data type of field has changed.Ex: In the company object, field 'Target Account'. It was a SFDC id data type (screenshot), and after they  tried to enable look-up to the company object thru the sfdc id account id, the data type changed to a string.I'm finding that in NXT we can no longer select SFID data type, hence it got changed. Can we support SFDC id data type in near future in NXt environment.https://share.getcloudapp.com/bLukDNvJ 

Currently in order to un-hyperlink some text in a post, the author needs to delete and re-enter the text. Whilst they can do so somewhat easily via the clipboard, it would be preferable if they could just undo the hyperlink.

Hi Team,Currently we are not listing programs built on query builder in NXT/SFDC to be available for migration using X-org.It would be great if we can support this migration as most of the customers test a feature in QA/Sandbox and implement it in PROD and X-org will be handy in such cases which avoids re-creation from scratch in PROD. Regards,Jagadeesh

Hello Team,With new user experience, we are not able to see other sections of C360 when success plan window is opened.Can we provide an option to show other sections as well when Success plan window is opened. Thanks & Regards,Srikanth

Hi team, Posting this request on behalf of our customer.One customer has paused a scheduled program and scheduled powerlist refresh failed since the program is paused.However, UI doesn’t show any reasoning to let the end user know why it could have failed when they were reviewing the execution history after sometime. UI shows below messaging:https://share.getcloudapp.com/9ZuQW9WLThis failure reason wouldn’t be clear to end user unless they reach out to support team.It would be great if we could enhance error logging at UI level so that customer would be aware of failure reasons without having them reach out to support. Regards,Jagadeesh 

I’d love to be able to have a World Map report type that could be used to plot the location of customers across the globe.Ideally this would be a zoomable map, where location data from the Company object could be used to plot customer locations.If many customers are located in a similar area, I’d love to see cluster pins like those attached used to highlight this. Pins (either singular or cluster) could be interactive to open up drill down options as per other report types.Is this something that could be adopted by Gainsight in the future? It would be a powerful reporting enhancement IMO  

Use cases & Outcomes:1. Trigger a post-engagement survey after an engagement (to understand the effectiveness of an engagement, we can’t rely on the completion)2. Trigger an engagement based on survey responses (push appropriate content based on the user’s need)Problem: In our case, we can only accomplish UC #1 by following this resource by setting up two separate engagements (guide, survey). However, we have noticed some issues (shared with PX).#2 isn’t possible since we restrict sharing PII data (hashed user-id) that can’t help retargeting.Request: Provide an option to have survey as one of the steps of an engagement - for #1, first step; #2, last step. Further flexibility on the step choice would be nice to have.

I would love to see an improved UI for admins to manage dashboard permissions. While we are heavy users of permission groups (which is helpful) we still have to open each individual dashboard to add/remove these permissions. I’d prefer a page with a list of dashboards and check boxes for our existing groups where I could just go down the list and add a particular group to any/all dashboards they need access to at once. Same for removing access for a group(s) from multiple dashboards at the same time. This has come up more frequently as we work to clean up the many dashboards we’ve created for special projects/initiatives over the years. Part 2 of this ask (from one of my managers) is for the end user to have the option to remove (or at least hide) certain dashboards from their drop down list if they don’t want to see them. They know they don’t need/want access any longer, but don’t want to ‘bother’ our admin team with small requests.Another part of better managing our dashboards, is be

Posting on behalf of customer. Currently there are no forward facing error logs for event failures to help with troubleshooting. It would be helpful to have something like that.  

Hello Team, When we open success plan, we will see an option at right corner to close the window.But we will not see such option when success plan is opened from a Report.Can we give an option to close the Success plan window when opened from Report. Regards,Srikanth

Hi everyone,I have noticed that the delete buttons in a group are dangerously close to the save buttons. If you click “delete group” or even “delete post” there is no safeguard popup ensuring that you meant to click that. Please add this to your feature updates!Here is a sample of what I am talking about:  

Our Community team has grown from a 1-person led team to a team of 6, so we are now adopting using the “assign” feature in the backend for Moderators. However, we encourage our external team members (folks on CS, Academy, etc) to participate and answer questions in the Community as well. Sometime we will see several people comment all around the same time, and since InSided doesn’t auto-refresh, they are posting an answer and not seeing someone else has already posted. I’d love to see a feature where we might be able to see multiple users looking at the same topic, or if there’s a way to see “someone is typing”, like in the Facebook groups board. 

I seem to run into this a lot when working on building Survey’s for people in my organization.  They layout the survey in the question format they want...and then after seeing or talking to others they want to change it.  So as of now, you have to create a new question in the new format, and then delete the old one.    It would be awesome if while the Survey was in draft, you had the ability to modify the question type (format) to another.