Archived ideas

My organization is using LogRocket for session replay, and is very heavily used by our PMs, UXers, Devs, QA, and Support. Apart from session replay, provides a lot of log information and captures detailed session history information from several modern tech stacks. In particular, its capture of action logs from Angular + NGRX has been useful. We would love to be able to have LogRocket integrated with Gainsight in order to tie user sessions with events tracked in Gainsight, and to be able to further use Gainsight as our primary customer success hub.

Posting on Behalf of a Customer.   It is desired to be able to individual filter the below components to accommodate for cases where a certain opportunity should not be considered as “Opportunity Missing Forcast”, without having to global filter affect the rest of the chart.   For example, some ops desired to shown in “Opportunity Missing Forcast” where forcast amount is null, rather than 0, which should not considred to be not be missing the forcast. Right now that box shows ops were Forcast Amount is 0 or null.  

Usecase behind this:   “We have reps updating the COVID impact using both a timeline entry, and via the dashbaord and I have a rule that updates the score based on tiemline entires as well. But because of that, it overwrites their dashbaord updates. So was looking for a record of the dashboard updates to sonsider both, and only update based on the newest one ”

I have an idea concerning report builder and rules engine regarding data filters that I find myself frequently assigning. For example, I frequently target accounts by adding filters like: Company Status = Current Customer Status = Active Stage = Live It would be neat if I could, in this example, create a filter called Currently Live and by assigning this one filter it would then assign the three detailed above. Just a thought.

You can add custom color pallets to MDA data and SF objects but not Data Spaces. Would be nice to see that become available. 

It would be nice if the character limit for picklist values was increased. We have run into cases where we want to sync over a SFDC picklist field but are unable to recreate the picklist values in Gainsight exactly because one or more of the values is SFDC is more than 50 characters.   This prevents us from being able to add these fields to our Salesforce Connector jobs. 

Customer wants to allow access or restrict certain users to have access to some specific UI View. They have certain use cases where we would need to restrict UI Views to limited users.

When multiple reports (for the same object) are added to a related list section on the 360 it would be really useful if we had the ability to re-order these. Currently I have to remove them and re-add back in the order I want them displayed (for example if I add a new one that I want at the top).   Thanks

I’ve done several changes to existing share 360 layout and in the process, I may have lost the link between the tile and the section.   First question: is there a way to link the tile to a specific section (report) in a lower section? If so, how do we do this?   I have three tiles: Cases, Bugs and Enhancements. I also have 3 corresponding sections (Cases, Bugs, Enhancements). When I click on any of these tiles, I end up in the Cases section section.   Thanks! Lyne

Hey Team, As of now we don’t have a way of viewing the CTA assignee when we click on the task assignee- We would be required to click back on the CTA to see the CTA assignee- Would it be possible to show both the Asignee’s at the same time when we click on a task? It could be even in the form of a field.

Scenario: User A only wants to receive private messages from users they follow User B accepts private messages from everyone User A doesn’t follow User B User A sends User B a private message User B can’t reply In this scenario User A wants to start a dialogue with User B, but is unaware that User B can’t reply due to the privacy settings of User A. Currently User A doesn’t get any messages that this limitation is in place, therefore expecting to receive a reply due to the fact they sent a PN to User B. We propose that when User A starts a dialogue with User B, the permission for User B to reply will be automatically enabled (or alternatively User A gets notified of the situation). We see a few options to do this: (Opt-In) When User A clicks “send”, a message appears: “You are not following User B. They will not be able to reply. Click here to follow User B”. User A can then either send the PN anyway, now knowing User B can’t reply, or they can follow User B first before sendi

Are we able to allow Add/Update but not Delete?

Hi Team,   One of our customers have reached out to know if there is a way to increase the limit for fields in his R360 layout or if there is any workaround available?. Currently its at 100.   Please share your thoughts.

In rules engine if we have to do  pivoting based on date we need to hard code dates(screenshot Attached) and there is no way to provide dates dynamically using date functions. Recently we have a use case where customer wants to have their weekly usage  up to 12 weeks for a metric in single row to show week on week comparison. We couldn't  create a Pivot  task to do this as there is no way to pass dates dynamically.  Having this feature would really helpful in solving these  type of Usecases.

I just came across a use case where it would be great to subtract one date from another in a bionic rule transformation task. We are to a point in our project where we can't add fields to objects and I need a 'Percent Complete' field for some CTAs. If I could do the formula in the rule, just like we can in MDA, this would be super helpful.

This is a similar post to a previous one I had (https://community.gainsight.com/gainsight/topics/date-fields-in-bionic-rule-formula) but a little different. It would be nice if we could add a 'TODAY()' function in bionic formulas. I would like to dynamically add rule date/today's date into a bionic export. The other option is to copy it to a table, then export it from there and put 'rule date' into the action. It would be much more convenient to do it in the same rule.

Currently in Date Diff function we can substract between two date values fields, can we also add rule date in list of available values. Eg Renewal Date - Rule Date 

The formula field works well, but if I need to take today's date and subtract a different date field, I have to do a transform task to put in the Rule Date formula field, then do a 2nd transform task to make the magic happen. I take an existing date field and subtract today, I don't need the extra transformation task. Ask: allow me to use Rule Date in either slot of the date diff formula.

Posting on customer's behalf: Currently, when we look at the Relationships section of the C360, we see all relationships listed, regardless of status. It would be helpful to be able to filter out relationships based on their status in this section. For example, if we have a customer with 3 relationships total, but one of those relationships has a status of "inactive", we'd like to have the ability to not show that relationship in order to prevent confusion. Is this something that could possibly be roadmapped for a future release?

Would love to have a filter option in the relationship section of the C360 page. This way you could group relationships and limit your view. We have accounts with 100+ relationships and the load time can be unmanageable. 

Hi Team, (Raising this on behalf of one client ) Currently, it is not possible to establish a mapping for the Owner type field from Hubspot in Hubspot connector job and pull the data. So I would like to know, when can we expect to have this functionality added to our product. Thanks ~S

Posting on behalf of a customer:  As a user, I would like the ability to add a time dimension to the Product Mapper rules in the Engagement Audience. Right now, if I set the rule to: Product Mapper > Feature in: ____ Greater than 10 times That rule refers to the total number of times the user has engaged in the feature. I would like the ability to have a rule such as the following: Product Mapper > Feature in: ____ Greater than 10 times in the last 30 days @bostojic any additional context / business use case to add here?

In PX Engagement/Knowledge bot Analytics, We can only export the User level information. For e.g, In KC bot for particular Engagement/Article we can see how many views are there or how many users visited it, But If we want to export this raw data, we have to narrow down to user level and export only that users data. We do not have the ability to export all the article/engagement raw data. Please see the image for reference,   Same with the search words feature as well, I would be helpful if we can have an option to export all the search words information.  

Posting on behalf of a customer: When creating an engagement, I would like the ability to change the engagement type while editing. For example, I may be making a Dialog and realize I want to make a Guide, or vice versa. This would save me time by not having to recreate the engagement. 

A Gainsight Connector for Splunk would be very useful (Splunk: https://www.splunk.com/en_us/download/splunk-enterprise.html?_bk=splunk&_bt=284223556534&_bm=e&_bn=g&_bg=59888692704&utm_campaign=google_emea_gbr_en_search_brand&utm_source=google&utm_medium=paidsearch&utm_term=splunk&utm_cSplunk_Enterprise_Demo&gclid=EAIaIQobChMIsIi-1pD33wIVzp3tCh1S4wp7EAAYASAAEgKMivD_BwE )