Archived ideas

Hi, I would like to ask if their are any plans to provide a function in the control environment which allow to fully switch off the function to attach files or videos to the Community? Thanks, Claudia

Right now in regards to the participant query in an Advanced Outreach, you can only modify the schedule. It would be awesome if you could tweak the query as well.

Right now you can 'knock off' a participant but the contacts remain in the AO reporting. This is deceiving and can be somewhat alarming when you check participant activity. For example, my query looks at the last 3 days to account for actions that may occur on Friday so they can get an email Monday. If I have to make changes to the AO, I need to adjust the schedule so new contacts aren't brought in, clone it, sync participants, and then go down the line to kick off anyone that had already entered the original AO - up to 3 days worth of participants. I had to one-by-one kick off 19 out of 24 contacts that would have otherwise received the emails twice, and now those 19 contacts forever appear as an entrant.  I'd like to be able to permanently delete participants so that these contacts are not in the reporting - especially if it's before it's even published.

It would be great if we could have a visual representation of a template's performance within a Program, specifically, being able to see the template with the number and percentage of links clicked for that Program.

One reason my customer is hesitant about using Timeline is that of the lack of @mention capabilities on the Timeline. As there can be multiple stakeholders, it is important for them to be informed when an action is needed of them. Can the product team provide an ETA on when this feature will be available?

Can we start tracking what user creates a JO Program? We have users that create test JO Programs all of the time in GonG and have no way to track who is doing it.

Every time I use the left hand navigation bar I get confused with the Cockpit and Timeline icons. The cockpit is a clock and the timeline is a list, but it seems like these two should be swapped. Timeline has a clock indicating time and the cockpit has a list view that mimics the view you get when navigating to that part of the platform. Wondering if I'm the only one who feels this way.

I am trying to join data from an MDA table to a Salesforce object, though it doesn't appear that I can actually join MDA data with a salesforce object using Data Spaces. Is this correct, or is there another way I can do this?

Right now, in a Survey model program after a participant moves along the non responded path, you can only create a CTA or send an email. I was working with a customer where they wanted to also close the CTA. Seems like only one option can be used.

Currently in the Gainsight product, help center is centralized across all Orgs. The request is to add the customized content within the help center in Gainsight product so the reps have easy access to it. So, the request is to change the centralized help center to customized one.

It would be great if I was able to see which release version my production environment is in at any given time. The area that springs to mind for this purpose is the Gainsight 360. I am a Gainsight Admin without access to the Salesforce Setup page, so this information is currently unavailable to me without contacting one of our sfdc admins.

As an Admin, I'd love to be able to sort the rules that we have by scheduled time. I understand that the filters are now available in list view, but it would be great to see the sequence of rules in the place where we revise them. Timeline View is not very useful because it's just a snapshot of a certain time period. It seems odd to have to go to Gainsight Analyzer to see my schedule of rules for the day (still not the most intuitive). I think this would be extremely helpful!

When I run a report that breaks a particular object (i.e. support cases) down by categories, I still need the sum total to appear somewhere on the graph Rough examples attached. 

I have a customer (who by the way loves the new look of calculated fields) who would like to request a search box. They have quite a few fields on that table which would be helpful to narrow down. 

The new config for the Load to Relationship action in Rules Engine is great! For the most part, I like not needing to create separate actions for each relationship type. However, I noticed that mapping Relationship ID to Relationship ID is no longer an option and for rules where I had this mapping in place, the mapping was deleted– which in turn caused some rule runs to fail over the past couple of days (I think). I think the scenario where this becomes an issue is when trying to update relationships on the same account where type and name are the same. Ideally, that wouldn't be the case– we do have several instances of Accounts with the same relationship type and they should have unique names, but sometimes duplicate names exist and having Relationship IDs to include as an identifier would ensure successful upserts.

Hi, we pull Stages to our Gainsight straight from Salesforce so we don't use the standard Stages. When pressing "Edit Summary" button in C360, it shows the standard Stage Picklist. This might make some confusion to our users, so I suggest to make this "Edit Summary" view editable. It would be great if one could add custom fields to show there or remove standard ones. It would be actually really great if one could add all of the fields from the Summary view and edit them if they are set editable. The only way at the moment to edit Summary view fields is to add them to another tab in C360 (which is Attributes in our case) and edit them in there.

It would be great if you could create tasks that could be created and then used across multiple Playbooks. Allowing consistency on how a task is worded, etc. It also would allow you to make updates to the master task and have it applied to all the playbooks it resided in. Right now you have to open the playbook where the task exists and copy and paste to the new playbook. Or duplicate the playbook where the other tasks exists and delete all the other tasks in the new playbook. We have new playbooks where we might copy a task from one playbook and another task from another playbook.

Our internal users are really passionate about this one!! Please create an optional setting for reports in dashboard containers to autofit to the number of rows there are. This should be a relatively simple "given" with regards to a user-friendly interface. Instead, we have to click to see the next 100 or so records for numerous reports in a dashboard, which can be very tedious. It is also frustrating when attempts to filter a column for a record only applies to the 100 or so visible records. Quicker access to all rows in a report would lead to greater productivity and adoption across all our users.

Does anyone actually use the timestamp portion of the "Activity Date" when logging a Timeline Activity? It just adds clutter for us and we'd love for it to be removed.

Are there any plan to provide the ability to track links behind an image? Text links are so unattractive. Using images enhances greatly the appeal to click but I am forced to use a url shortener and track separately those clicks. Please!!!

Hey Team! We've recently had a great idea from one of our customers regarding Gsnap creation and sending.  One of our customers would like the ability to send out a Gsnap from a video that they had created elsewhere. This would allow for the user to send out something perhaps a bit more polished and prepared to their contacts!  Ideally, the user would be able to upload a video to Gsnap, preview it, and then send it out!  Thanks for your consideration. Take care, all! Logan Thome

As customers move more toward a combined tech touch and CSM approach, CSMs would like to be able to view the content of email sent to their customer. Especially when the email can contain graphs and specific info to that customer. CSMs want to be confident and informed when talking to their customers. I have heard this ask from multiple customers.

There is no option to mass-update status to True for all users in User management page. User has to update the status of each user one by one to True to update users from "Inactive" to "Active" status. So, this is the request to mass-update the status of inactive users to 'Active'.

We use Qualtrics for our NPS surveys and have a rule to create a CTA for the CSM when responses are received. The survey response (score, comments, who responded, etc.) is recorded in the Comments section of the CTA. When the CSM closes out the CTA, there is no easy way to see what the response was. We would love to be able to record the responses as a Timeline entry, preferably a Timeline entry from within the CTA. That way it would be easy for the CSM, their manager, and sales counterparts to see the NPS scores and comments.

Hey everyone, One of our Super Users (quickly backed up by all our other Super Users) came with the suggestion to remove images from quotes. The reason being that a lot of users don't know how to use the function correctly and frankly don't care because they are looking for a fix to their problem before disappearing into the beyond. The quoted image usually never adds anything to the quote. The only thing it does is clog up the entire page and making it very unappealing to read for everyone else (yes we have members requoting eachother a lot when they have the same issue). Now one way of solving this is through moderation, but I think we can all agree that you would rather spend your moderation time on other things than cleaning up quotes :) Therefore I think they have a point in asking if images can be removed from quotes / not get copyed into, when quoting. What do you all think? Cheers!