Archived ideas

Are there any plan to provide the ability to track links behind an image? Text links are so unattractive. Using images enhances greatly the appeal to click but I am forced to use a url shortener and track separately those clicks. Please!!!

Hey Team! We've recently had a great idea from one of our customers regarding Gsnap creation and sending.  One of our customers would like the ability to send out a Gsnap from a video that they had created elsewhere. This would allow for the user to send out something perhaps a bit more polished and prepared to their contacts!  Ideally, the user would be able to upload a video to Gsnap, preview it, and then send it out!  Thanks for your consideration. Take care, all! Logan Thome

As customers move more toward a combined tech touch and CSM approach, CSMs would like to be able to view the content of email sent to their customer. Especially when the email can contain graphs and specific info to that customer. CSMs want to be confident and informed when talking to their customers. I have heard this ask from multiple customers.

There is no option to mass-update status to True for all users in User management page. User has to update the status of each user one by one to True to update users from "Inactive" to "Active" status. So, this is the request to mass-update the status of inactive users to 'Active'.

We use Qualtrics for our NPS surveys and have a rule to create a CTA for the CSM when responses are received. The survey response (score, comments, who responded, etc.) is recorded in the Comments section of the CTA. When the CSM closes out the CTA, there is no easy way to see what the response was. We would love to be able to record the responses as a Timeline entry, preferably a Timeline entry from within the CTA. That way it would be easy for the CSM, their manager, and sales counterparts to see the NPS scores and comments.

Hey everyone, One of our Super Users (quickly backed up by all our other Super Users) came with the suggestion to remove images from quotes. The reason being that a lot of users don't know how to use the function correctly and frankly don't care because they are looking for a fix to their problem before disappearing into the beyond. The quoted image usually never adds anything to the quote. The only thing it does is clog up the entire page and making it very unappealing to read for everyone else (yes we have members requoting eachother a lot when they have the same issue). Now one way of solving this is through moderation, but I think we can all agree that you would rather spend your moderation time on other things than cleaning up quotes :) Therefore I think they have a point in asking if images can be removed from quotes / not get copyed into, when quoting. What do you all think? Cheers!

Our team often needs to wait for the technology to locate social media profile within Sponsor Tracking, which means the status is Pending. We'd love a way to notify the CSM when that status has changed and the sponsor begins to be tracked so that the CSM knows it's working, or can follow up if it's not.

The Data Operation feature is Great! Really helps admins maintain data hygiene being able to delete/edit records without needing to open a ticket (GS Support, btw, always great to work with). Would be helpful though, if when you've filtered for a set of records, the UI displayed a count of records within the filtered set. As it is today, even after filters are applied, the count at the top of the page is the total number of records: The only way, I've been able to confirm the number of records within my filtered set, is to scroll

I know you can Group by Customer and Sort by GS Score (which doesn't really do anything because each customer only has one score), but there doesn't seem to be a way to sort the customers themselves in order by GS Score in the cockpit. So in the example below, I want to be able to sort cockpit so that the following customers: A CUSTOMER 35 B CUSTOMER 85 C CUSTOMER 55 D CUSTOMER 25 Show up in this order (if ascending by GS Score) D CUSTOMER 25 A CUSTOMER 35 C CUSTOMER 55 B CUSTOMER 85 Also, when I GroupBy ALL and SortBY GS Score, I would have thought it woudl display them in GS Score order, but it doesn't.

Currently, when trying to narrow down which source object a report uses, the filter shows every single Data Space, SFDC, and MDA object, regardless of whether or not any reports are built off those objects or not. I would think it'd make much more sense to only show objects that have at least one report built using that object, so instead of seeing 200 objects, I'd just see the ~10 or so that I use to source reports.

Currently, when reporting on scorecard measures, you're able to see a summarized view with the overall score color and the individual measure colors in a table or graph view. My team would like to be able to click on one of the individual measures and see the comments to understand why that measure is that color - for example if the measure is "Usage" and the color is "Yellow" because "there are 50% active users" vs. "Green" because there are "100% active users", they would like to see this. It would be the same comments that are loaded on the Scorecard via rules and visible on the C360.

Even though there is an option called create once in a lifetime, it does not contain leap year. Hence the creation date will vary. Recurring CTA is not an option as rules are created via rules.

In a lot of MOOCs there is an option to change the speed at which a course video can be watched. Everyone has their own listening style - maybe some have a hard time following along while others might like to speed through the content a bit more when time is limited (I know I do!) I tend to pay better attention and connect the dots when content is presented more quickly. Would be great to have the option of speeding up the videos.

Sometimes we don't want to 'bump' a topic (this frustrates our superusers), but we do want to send a reminder e-mail to a user that a personally addressed reply is waiting for them. I've tested and an edit with an @mention doesn't seem to work. Could this functionality be added?

we would like to send out emails more frequently like every 2 hours or so.

With the ability to add attachments in Programs it would be nice to be able to identify who downloaded what attachment in a report. Currently we do not offer this ability, but believe this would beneficial for customers.

In the control page, when moving a comment, it re-directs me to the target topic. If there's more then one comment to move, this isn't helpful. Can this be opened in a new tab instead?

Hey there, this message can be kind of confusing since it is only telling you to keep going and finish step 3. I see a lot of people wondering what is wrong but they just need to keep going! https://cl.ly/0E0C2q213x2d

When creating reports showing customers by At Risk/Segment/Health Score there are some that do not have a value assigned. This is shown as NA in the report/dashboard. It would be nice to see the ability to rename this NA value to something else that is more pleasing to view.

Hi! I use a Chrome shortcut to search search engines or search bars that I frequent. Cameron mentioned that this isn't a current possibility so he thought I should mention it here. I pull the search URL and enter that, with wildcards, into my shortcut application but Gainsight/SFDC doesn't produce any search HTML. Heres one for your Gainsight support. The URL used is https://urldefense.proofpoint.com/v2/url?u=https-3A__support.gainsight.com_Special-3ASearch-3Fsearch-3D-25s-26offset-3D0-26limit-3D-257Bcount-3F-257D-26fo

If we disable a feature in C360 page UI then those features will be disabled and will not be entered into Custom features table. But when we set the same with rules, features are disabled but they are still displayed in C360 UI page. Can we make sure they are not displayed in C360 UI page ( Same as when we enter through C360 page).

We had a suggestion from one of our superusers to show the name of the user whose PM's you are currently looking at in the tab on the browser. He mentioned that it just says: Ask your question He said if he's chatting to more than one it's a pain having to try and find the right tab each time. Do we know if this is possible? Seems like a fair suggestion and less generic....!

Today the Reason, Priority and Status values that are available in the CTA dropdown fields are those that were defined specifically for the CTA Type, and those that were defined for the 'All' category of CTA Type. I would like the ability to tailor the values in my drop downs to exclude the values that don't pertain to my CTA Types - including the values defined under 'All' at the global level. In my company all dropdowns are defined at the Global level by all of the relationships within my company and 90% of them do not pertain to my relationship. Can you enable the creation/activation/deactivation of Call to Action drop down values at the relationship/account level?

In Gainsight Timeline you can save word, ppt, excel, etc but not .twb or .twbx files. Adding this functionality would be very helpful for us.

In Timeline activity search, when I search for Zendesk Community or Zendesk AND Community, the matching results contain one or the other word, but not necessarily both.