CE & Skilljar by Gainsight

[Webinar Recap] Get (Culinary) Schooled: Bringing Customer Education to a CS Strategy All chefs need training to master their craft, just like your customers need proper onboarding and training to unlock your product's value. But unlike chefs, who can tweak recipes on the path to perfection, your customers crave a more structured recipe (of courses). In this edition of our “Chef’s Kiss" webinar series, Matthew Meeks, Director of Customer Education and Global Programs at Front, shares how his team uses the Front Community and Front Academy, both powered by Gainsight, to support thousands of customers across industries and team structures. Here are the key pillars of Front's strategy:  Training starts on day 1 (if not before) Front understands the importance of getting their customers off on the right foot, which is why Matthew and his team rely heavily on learning during the onboarding process (if not before during the trial phase). By delivering education early in their journey—through