Community News

Hello Gamechangers!For new visitors to the community, you might be wondering where should I get started? This article is for you! We want to help you connect with your peers and quickly find the resources that are most relevant for you. Join other Gainsight customers, like Splunk, Box, IBM, Visier, and Citrix, in community conversations! Community RegistrationIn order to post, comment, like or vote on feature requests in the community, you need to quickly register! We recommend registering with your work email address if possible. From the home page, click the Login button in the upper right and select Create account.  Finding Your Peers and Content  We want to help you connect with your peers and quickly find the resources that are most relevant for you. This community serves several different audiences, so read on for tips based on your particular role or interests.  Product Managers / Designers / PX customersIf you’re using Gainsight PX, and you work in product design and management

Hey Gainsight Community, Headway is hiring remote CX Associates in the US! Top candidates have a history of working in complex customer experience and support environments at a fast-growing company.View Headway's CX Associate Job Post HereWe’ve got a big mission: to build a new mental healthcare system, rewired for access and affordability. We are doing so through software that makes it easier and more profitable for therapists to accept insurance, building a national network of therapists who accept insurance for the first time.To scale our vision, we’ve raised over $100 million in funding from a16z, Thrive, Accel, and Google Ventures. We’re growing rapidly - already powering 300,000+ appointments each month across 15 states - and continue to expand across the nation. If you’re interested in learning more, apply in the link above, and also connect with me on LinkedIn!

Hi Community! We’re transitioning our SMB team to a pooled model and we’re looking for an experienced Manager to lead the team. Ideally, this person has experience with Gainsight and launching a pooled, digital led model.  We’re also hiring for a Manager, Enterprise Customer Success as well as a Retention Specialist for our SMB team. I’ll put a plug here for that as well!  Feel free to email me if you or anyone else you know is interested in applying! (: Best,Tyler 

Hello friends,Wishing you all a Merry Christmas and a Happy New Year! 🎄✨Hope you are surrounded by your loved ones through these holidays!  I’m excited for the holidays myself! Here are some new opportunities: Auditboard: Senior Operations & Enablement Analyst - http://bit.ly/3WdGUHM Anaplan: Gainsight Admin - http://bit.ly/3vaTNGB Virtuous: Customer Success Operations Specialist - http://bit.ly/3Wu8Uq6 Wix.com: Senior Manager, Customer Success Operations - http://bit.ly/3D4jhJe Chewy: Product Manager - Gainsight Admin - http://bit.ly/3PKinaA HealthEdge: Customer Success Operations Analyst - http://bit.ly/3GbmHMY Hitachi Vantara: Customer Success Operations Director - http://bit.ly/3Gc5ran Phorest Salon Software: Gainsight Admin - http://bit.ly/3BVucVJ Braze: Director, CS Operations - http://bit.ly/3HWkNBd CommerceIQ: Customer Success Operations Specialist -   🚨In case you missed it, don’t forget to take theNew Gainsight End User Certification!🚨

Hello everyone,I’m sure it’s getting colder as we move further in December…But here are some new opportunities to help keep you warm! 🔥   Pie Systems: Customer Success & Operations (Associate - Manager level) - http://bit.ly/3FK4Uwe Sana Commerce: Customer Success Operations Specialist - http://bit.ly/3hm4AdD Rapid7: Manager, Customer Success Operations - http://bit.ly/3VYqSBh Duck Creek Technologies: Senior Director, Customer Success Operations - http://bit.ly/3uIOg9W Presence: Senior Manager, Customer Success Operations - http://bit.ly/3hm4ZNb Sophos: Customer Success Operations Consultant - http://bit.ly/3BAHAyE Grata: Customer Success Operations Manager - http://bit.ly/3UVoSIR ClickUp: Manager of Customer Success Strategy and Operations - http://bit.ly/3V1Mzio Productboard: Director, Customer Operations & Strategy - http://bit.ly/3uVDRYD Mastercard: Customer Success Operations Manager - http://bit.ly/3BETs2G Appspace: Customer Success Operations Analyst

   Here are some new opportunities to unwrap as we get closer to Christmas: Real VNC: Customer Success Operations Manager - http://bit.ly/3P5qzlp iDeals: Customer Success Operations Manager - Gainsight Admin - http://bit.ly/3F309fz Adverity: Customer Success Operations & Gainsight Expert - http://bit.ly/3VwF6cm Dialpad: Customer Success Operations Manager - http://bit.ly/3VYIb4Y Veeva Systems: Salesforce Administrator - http://bit.ly/3Fa1WPX Glia: Customer Success Operations Leader - http://bit.ly/3HhAC5k Trustmark: Associate Director, Customer Success Operations - http://bit.ly/3Hg0Hl7 OneSource Virtual: Customer Success Operations Manager - http://bit.ly/3f7Bddr Databricks: Customer Success Operations Analyst - http://bit.ly/3YaTyZd Nayya: Head of Customer Operations - http://bit.ly/3VD3xVA Dialpad: Gainsight Administrator - http://bit.ly/3FCHzwk Udemy: Gainsight Administrator - http://bit.ly/3uxMA37 If you’re a beginner admin looking to learn, share & ad

How did you do it? Does it effect to page speed (mobile / desktop)? Least I cant see anything, pages loads as fast before though 😃  

December is here! 🎄✨ Hope you are all keeping warm and staying happy!Here are few new roles for the week: Ease: Customer Success/Gainsight Administrator - https://bit.ly/3EgsHTB LSEG: Analyst, Customer Success Operations - http://bit.ly/3XLwcsS Bezos.ai: CS Operations Manager - http://bit.ly/3Vhrly1 Chewy: Product Manager, Gainsight Admin - http://bit.ly/3uc4cRL Hitachi Vantara: Customer Success Operations Director - http://bit.ly/3GWWuTj Here’s a quick-round of all previous opportunities that are still open for hiring -  Sophos: Customer success Operations Consultant - https://bit.ly/3DLkuFy Star: Customer Success Operations Manager - https://bit.ly/3WGFCFI Virtuous: Customer Success Operations Specialist - https://bit.ly/3Ul9N3D Oliasoft: Customer Success Operations Specialist - https://bit.ly/3fSd1N8 Avid: Customer Success Operations Analyst - https://bit.ly/3G5UCqZ Ease: Customer Success Administrator - https://bit.ly/3EgsHTB Stratix Corporation: Customer Succe

We just swapped our community from Khoros to inSided. After 8 years this is kinda new start, exiting times 😎I just wanted to say thanks for inSided Support, I really love what they do and how they do. During the migration and now, after we went live three weeks ago Support has been super helpful. They do things for me, not just saying go there and there and do it for your self. They have helped me with small customizations as well. People in Support are kind and they apologize if needed. Response time has been fast I can say.One super amazing customer experience was the case where I asked here something. Later on someone said that “I have done this for you”. I was "wooot, what is this ?!?!?"All of these are new for me, I havent got used to. Khoros always said “Create a ticket”, "Create a ticket.” They were so bureaucratic and distance. And slow.Because I have asked a lot (new customer wants to know and learn) and I have created so many tickets to Support, I havent got time to give fee

Happy Thanksgiving everyone! ⭐ I’d like to take this opportunity to thank all the folks around me - in my personal life, at work and here on the community as well, for always giving me something to learn from.Hope you have a great time celebrating with friends & family! 🙌🏽 Here are some new opportunities this week… LogiNext: Senior Client Operations Manager - http://bit.ly/3i5Avzf iDeals: Customer Success Operations Manager - Gainsight Admin - http://bit.ly/3tR1h0K Retool: Director of Customer Success Operations - http://bit.ly/3ADfZfI Tapcart: Gainsight Admin/Customer Success Operations Manager - http://bit.ly/3ErlYp2 Clarivate: Gainsight Administration Manager - http://bit.ly/3VksrsH Dialpad: Customer Success Operations Specialist - http://bit.ly/3tMzcHY Hootsuite: Salesforce Admin Manager - http://bit.ly/3AAHxCt Digital Ocean: Salesforce Administrator (Gainsight) - https://do.co/3GFFu3E Udemy: Gainsight Administrator - http://bit.ly/3TXFsaj Dialpad: Customer

Diverse companies & diverse opportunities…🔥What a way to end the week! 🌟 Here you go…AppFolio: Director, Customer Success Operations - http://bit.ly/3EAuvHw Palo Alto Networks: Sr. Manager, Customer Success Operations & Strategy - http://bit.ly/3OmX7Hz The Access Group: Head of Customer Success Digital Operations - http://bit.ly/3O7OYGA Databricks: CS Strategy Operations Manager - http://bit.ly/3DKNM8X OneSource Virtual: Customer Success Operations Manager - http://bit.ly/3f7Bddr Terzo: Customer Success Operations Analyst - http://bit.ly/3g7ti0T EDB: Senior Director, Customer Success Operations - http://bit.ly/3tzZpcM Adverity: Customer Success Operations & Gainsight Expert - http://bit.ly/3OdI7eJ Critical Start: Customer Success Operations Manager - http://bit.ly/3LNjiVZ Sonicwall: Gainsight Administrator - http://bit.ly/3hFoi3O Litera: Director, Customer Success Operations - https://bit.ly/3TKxXn1 Talentify.io: Sr. Customer Success Operations Analyst - http://bit.ly/3Vc

A very warm welcome to the new inSiders who registered last week.@BPLightlog @Ann-Kathrin @Sophie Lead Forensics @Alexpaq @lucl @Ian Ferguson @shafikul1 @rstrittmater @Thomas Deely @David W  

Hello community friends,  Here are some opportunities on 🔥 right now: Sophos: Customer success Operations Consultant - https://bit.ly/3DLkuFy Zywave: Gainsight Administrator - https://bit.ly/3FUAOqf Star: Customer Success Operations Manager - https://bit.ly/3WGFCFI Virtuous: Customer Success Operations Specialist - https://bit.ly/3Ul9N3D Oliasoft: Customer Success Operations Specialist - https://bit.ly/3fSd1N8 Avid: Customer Success Operations Analyst - https://bit.ly/3G5UCqZ CrowdStrike: Sr.Customer Success Operations Analyst - https://bit.ly/3UKR9SN Ease: Customer Success Administrator - https://bit.ly/3EgsHTB Stratix Corporation: Customer Success Operations Manager - https://bit.ly/3A2bc79 Zuora: Gainsight Administrator - https://bit.ly/3hx1raN Streamforce Solutions: Gainsight Administrator - https://bit.ly/3te8jMR Certara: Customer Success Operations Specialist - https://bit.ly/3fR2zFP Securly: Gainsight Administrator/Customer Success Operations Manager - h

Our v own, inSpired Mr. @Alistair FIeld and I will be at London, next month taking the Pulse-Eu stage to share exciting Community programs we’ve been spinning up at Gainsight.40m of strategy, tactics and takeaways on what makes community.insided.com and community.gainsight.com tick, around:Product Innovation Community-led events Customer Success inspiration Product experience best practicesand what it takes to continually drive an overall ‘Customer-centered’ culture within the org, conducive to have a Community thrive.Sure, we’ll have some slides but more as conversation starters… What questions come to your mind around the above bullet points? Let us know in comments below.Oh, and btw...the Pulse convo continues off-stage and round the year at the All About Pulse sub-community.

Hello friends,Ending October & kicking off November with opportunities from sooooo many companies!⚡  Here are the new ones for the week: PubMatic: Customer Success Operations Manager, Mobile - https://bit.ly/3sKFU0A DocPlanner: CS Ops Coordinator - https://bit.ly/3TSDQiO Payfit France: Global Customer Operations - https://bit.ly/3U9Is3P Ardoq: Customer Success Operations Analyst - https://bit.ly/3FwoH2A Motorola Solutions: Customer Success Operations - SaaS - https://bit.ly/3U8nIcQ Securly: Customer Success Operations Manager - Gainsight Admin - https://bit.ly/3Wp1Ko6 NVIDIA: Customer Success Operations Manager - https://bit.ly/3zy2X2z Critical Start: Customer Success Operations Manager - https://bit.ly/3LNjiVZ Chewy: Product Manager, Gainsight Admin - https://bit.ly/3FB73e2  Here’s a round up of all previous opportunities that are still open for hiring -  ThousandEyes: Customer Success Operations Analyst - https://bit.ly/3yB8uor Cart. com: Customer Success Operat

I will try to be fully offline from here to only be Community building in Pulse Europe.Who to reach out to?For admin stuff: Reset password, Change discussion title, Update Idea, site down, Spam etc At_mention the @GameChangerAdmin who does not have a sense of humour but does the work to get you unstuckas it is 🕹 by the Super @revathimenon ……………………………………………………………………………And oh… meet you in person in London if you happen to be there

Hello everyone,October has almost come to an end…🎃 But the roles in this space keeps brewing…🔥 🕷Happy Halloween btw!🕷  Quickbase: Head of Customer Success Operations - https://bit.ly/3W7k7gT Zycus: Associate Director - Customer Success & Operations - https://bit.ly/3SB2i71 Siteimprove: Customer Success Operations Specialist - https://bit.ly/3SE9teP Elastic: Sr. Analyst - Customer Success & Support Operations - https://bit.ly/3TVtvlP Formations: CS Ops Analyst/Product Support - https://bit.ly/3gJQ6n3 PandaDoc: CX Operations Manager - https://bit.ly/3FmVxCO Wix. com: Senior Manager, Customer Success Operations - https://bit.ly/3D4jhJe VTS: Senior Data Analyst, Customer Success Operations - https://bit.ly/3N7Hnrb Compliancy group: Customer Success Operations Manager - https://bit.ly/3SFkT1K Retool: Director of Customer Success Operations - https://bit.ly/3N940eE Sally Beauty: Gainsight Technical Administrator - https://bit.ly/3DCYJZZ Submittable: Customer

Alright, alright, alright, Central Texas Gainsight Admins. We are a mighty and growing tribe; let's meet up IRL!Network: Put a face and a voice with that Slack name. Work: Bring your trickiest Gainsight questions, and your finest successful solutions and your good mood. This is a “laptops-open, troubleshooting, workshopping, idea-inspiring, success-sharing, solution-building, you-are-not-alone” gathering. Share your best practices, build upon your skills, or just hang out with others that share your passion. Why is it during the workday? We’re going to work…TOGETHER. Plan: Help us plan future GS Admin and CSOps meetups. How can we help each other into growth and success?Just starting in CSOps? You’re welcome here. Been at this a long time? You’re welcome here. In Customer Success but not necessarily Ops, and just want to meet cool folks? You’re welcome here. From outside of Austin? You're welcome here too, but take note that this gathering is IRL. (Though if you're from out of town, co

Is Gainsght Chat offline?

@anirbandutta, I’m curious -- could you share what KPIs or other metrics your team uses to measure the success of the Gainsight Community? I ask because I’m wondering if there are insights we can take back into our own companies. I was a bit disappointed at the TSIA World conference last week to hear from several community managers at other tech companies that the value of their contribution at their companies is either measured as a just Support ticket deflection or even worse, just a check box. My perception is that Community is being underutilized in tech and in the future will have a tighter link to the work of Customer Success and Product. Interested in your thoughts. 

Hello community friends,  🌟 16 new opportunities! 🌟Woot woot!  Planful: Customer Success Operations Specialist - https://bit.ly/3T9dpoW Amplitude: Customer Success Strategy & Operations Manager - https://bit.ly/3S5dkRJ Ingram: Gainsight Administrator - https://bit.ly/3MDZmoJ Alphasense: Customer Success Operations Manager - https://bit.ly/3MCJP8T ZoomInfo: CX Product Manager (Gainsight) - https://bit.ly/3T683L0 Origin: Customer Success Operations Manager - https://bit.ly/3DaatTx Signicat: Customer Success Operations Manager - https://bit.ly/3Sdb2zW Talend: Senior Gainsight Developer, CS Operations - https://bit.ly/3CJiNYS Skillsoft: Customer Success Operations Manager - https://bit.ly/3CMvNwD Loophealth: Senior Manager - Customer Success Operations - https://bit.ly/3VHBkO2 Obligo: Customer Success Analytics & Operations Manager - https://bit.ly/3EXgy74 Doctoralia Mexico: CS Ops Coordinator - https://bit.ly/3MNCjId Securly: Customer Success & Suppor

For many of us, especially if we’ve been participants here a long time, it’s easy to let our Community Profile go out of date. Consider this a reminder and refresher on how to take a look at give your profile and settings an update.Also, if you want to tune your email notifications, visit your Profile > Settings for more. Previously, those email notifications were a bit tricky to find, and the Insided by Gainsight team recently made a change (thanks for your partnership and help, @anirbandutta) for easy access.ProTip: I love profile pictures (and clearly, bow ties). Show off some personality in your picture. Navigation to Profile, Settings and Password:https://community.gainsight.com/settings/profile 

I’ve talked to numerous folks who have heard about this “Gainsight Admin” thing, and have started to explore the career. Some already work at Gainsight customers, others work in operations roles beyond Customer Success, and others are looking for their first job in tech. I’ve seen all those types of people find the right role for them, and launch off successfully into this fresh career.My advice holds the same for all these types of folks:Get familiar with Customer Success Operations (CS Ops) in general, which is the team where a Gainsight Admin role often sits Stay up-to-date with the latest in CS Ops Learn about how to make the transitionExplore the jobs that are currently open at bit.ly/CSOpsAdmRoles