Community News

In a new series of articles we will be introducing you to the members of the inSided Team that make the inSpired Community tick.We have had some changes in personnel within our Product Management Team, so we kick off today meeting @Cristina, a Customer Success Manager turned Product Manager here at inSided.  

Trying out some ideas for Social interaction options on the community and here’s what I discovered today.  

👋 Hey there, everyone! Excited to share that we’re hiring over at FullStory. My team is looking for a Community Manager to help support our new user community (launch coming soon). If you’re interested in learning more, you can apply using job link below or reach out to me directly. Happy to chat any time! DESCRIPTION: Day-to-day, you’ll: Support FullStory users in our moderated online community, providing both technical support and best practices. Execute community programs designed to grow, connect, and engage our global user base (i.e. roundtables, discussions, events). Create content and facilitate engagement to highlight new product releases, use cases, value drivers, and best practices that drive success for FullStory customers (i.e. articles, videos, etc.). Cultivate meaningful relationships with users while encouraging them to join our events, councils, certification programs, and user groups

Hi! Copado (a fast growing Salesforce ISV) is hiring a remote Customer Success Operations Manager who will be our Gainsight Admin. We are going through Gainsight implementation now and planning to go live in early February. The CSM team at Copado is 15 people and growing quickly, and this is a great opportunity to help build out the process and structure for us to scale.The job posting can be found here but you can also reach out to me with any questions!https://www.linkedin.com/jobs/view/2801133482/?trk=li_career-site_TalentHub_job-dist

We’re looking for a rockstar Customer Advocacy Manager to join our team. Check out the details below. JOB DESCRIPTIONAs Manager Customer Advocacy, your mission will be to lead a global team of customer advocacy professionals to identify happy customers and to activate them into Docebo Fans. Activation into a Docebo Fan is done by inviting happy customers to take action by performing Acts of Advocacy for Docebo. Acts of Advocacy include actions such as participating in a reference call, working with Docebo on a case study, posting a positive online review, speaking at an event, among other actions. LOCATIONRemote, Athens GA || Remote, Toronto, CA COMPANYDocebo || Website link / 

I have a new opening for a Community Specialist, 1-2 years experience, remote US or Canada.A great opportunity for anyone creative, interested in helping continue to grow our community and engagement. You’d be a fit if you love to be hands-on and are excited about product management and the intersection of community-led growth.Details: https://www.productboard.com/careers/open-positions/community-specialist/6191084002/Our community: https://www.productmakers.com/

I would be interested in helping to Beta test the new Success Snapshot functionality as well as the additions to the E-mail Assist feature in Outlook.  If there is a need for further testing for Microsoft Teams integration at some point, I would be happy to partner as a Beta tester on that as well.

Mid-week musing!!As someone who has gone through Support, Knowledge Management, Customer Success AND Community Management roles, I have always felt one of the skills that set me up for success was knowing WHO would know the answer.I never professed to be the ‘professor’, it is unrealistic to think I would have every answer. I would pride myself on knowing the products I work with well. If I did not know the answer, I would most certainly WANT to know for future reference. BUT to help the customer and be successful, knowing WHO knew the answer was always a quicker avenue to success.Why I set this up, is because today I read a post on Linkedin and it got me thinking.As I navigate the realm between Customer Success, Community and Knowledge Management, there are similarities and I am trying to find the wording or way to express that overlap.Finally I think I have found the ‘hook’.What do

Would love to connect with Community owners who are running successful blogging programs:Thought leadership for industry/tech topics Exec blogging others

Hi Everyone,I would really like to understand from the community some details on Knowledge Management (KM) at your company.Does your company have a KM program (for customers or internal)? Is your Community part to the KM program? Which team owns KM?Thank you in advance for your contribution and collaboration. 

Welcome to our inSpired community's category Lounge area! This topic explains the purpose and themes within this category: What is this category about? This category is the place for all off-topic conversations. These conversations include questions and discussions around a variety of topics, including: Technology (different from the inSided platform) Talk about development and IT Digital media trends and events Personal stories Entertainment and funny topics that will make our members smile 🙂 What can I do here? You can ask questions related to the above mentioned topics, but you can also propose new off-topic conversations. There is almost nothing we are not open to talk about and share here. So, join in the discussion and let's build great communities together!

Is anyone using Insided with another customer advocacy program? We’ve used Influitive in the past, and that might be overkill for what we’re thinking. Just wondering if anyone is using a customer advocacy program where members are recognized for activities they take on the Insided community.  Thanks for sharing!

Hi everyone! My name is Becky and I’m a part of the content team at inSided.If you didn’t know May is Mental Health Awareness Month.We all know that community management is a very demanding job. I’m working on an upcoming blog post about the less talked about side of community management and that is how taxing it can be and the pressure of feeling like you need to fix, engage, and answer questions at all times.But my questions for you all are;How do you maintain a work-life balance? What are some tips you have for disconnecting after a long day? Do you have any self-care tips?Would love to hear from you and help our community recognise the importance of wellness in, and out, of the workplace.

Hey inSided peeps! My team is growing 🚀 We’re looking for a rockstar community moderator to join our team. Check out the details below. JOB DESCRIPTIONAs a key member of the Customer Education team, Docebo’s Community Moderation Specialist will help our organization uphold an educational, inclusive, helpful, and productive environment for members of Docebo Community. You will be responsible for moderating daily traffic in the community, fielding member and content requests, establishing and upholding moderation guidelines, and creating and improving upon moderation systems & procedures. LOCATIONRemote, Athens GA || Remote, Toronto, CA COMPANYDocebo || Website link /

LOCATION: RemoteJOB DESCRIPTION: Reporting to our VP of Community, the Director of Community Advancement will lead a large department oriented around nurturing and engaging our hundreds of thousands of global volunteer moderators. Enabling moderator success is a core business objective and we’ve built a collection of high-impact programs, efficient support systems, and a world-class team of community professionals. Now, we need a proven leader to guide our next stage of growth. JOB LINK: https://boards.greenhouse.io/reddit/jobs/4150630 

JOB DESCRIPTION: We’re looking for a Digital Community Manager to join the HiBob community team. This role will be responsible for: Owning and scaling our soon-to-launch customer community on Insided Collaborating on the strategy and launch a professional community on Slack LOCATION: Tel Aviv, Israel RELATIONSHIP: This is a new customer of inSided shortly going live.JOB LINK: https://www.linkedin.com/jobs/view/3051010739

This space is for peers and like minded Community Folk to post jobs and search for their next rockstar, so here are the guiding principles:Are you looking to hire someone?  ️‍Post your job as a conversation in this group.   When posting, please ensure to include; a description the job location your connection to the job a link to apply to the job (whether a job page or email) additional links or attachments to help other members understand the role.   Keep an eye out in your inbox for members reaching out to you personally about the job.   It would be great that once the position is filled, you come back to the original post and let  members know that the job has been filled.   If in doubt, see the Sample

JOB DESCRIPTION: We are looking for someone who has experience successfully implementing and launching an online user community. This person will lead, guide, and enable the vision of the Cloudbeds user community.  This person knows where to start, how to execute this large initiative, how to get buy-in from stakeholders across the company, and how to demonstrate and measure its success.  As the Community Manager, you will work together with multiple departments to promote effective communication, and collaboration and increase the impact of Cloudbeds products.  The Community Manager will set the tone and be the voice of Cloudbeds.  Through community support, moderation, content distribution, and digital engagement, the community manager will build brand presence, foster trust, and positively impact retention and advocacy goals. COMPANY: CloudbedsJOB TITLE: Community ManagerLOCATION: US

I just wanted to find a space to give a shout out to @matt enbar @olimarrio and @tom.shaddock for their efforts to improve support at inSided. My experience of late has gone from poor to outstanding and I couldn’t be more happy with the responsiveness and attention to concerns/issues, and questions.