Community News

We’re looking for a rockstar Customer Advocacy Manager to join our team. Check out the details below. JOB DESCRIPTIONAs Manager Customer Advocacy, your mission will be to lead a global team of customer advocacy professionals to identify happy customers and to activate them into Docebo Fans. Activation into a Docebo Fan is done by inviting happy customers to take action by performing Acts of Advocacy for Docebo. Acts of Advocacy include actions such as participating in a reference call, working with Docebo on a case study, posting a positive online review, speaking at an event, among other actions. LOCATIONRemote, Athens GA || Remote, Toronto, CA COMPANYDocebo || Website link / Community link JOB TITLEManager, Customer Advocacy JOB RELATIONSHIP TO YOUI’m the hiring manager JOB LINKUS job link || CA job link Feel free to DM me here in the community or shoot me a message on LinkedIn if you have any questions. If you’re at all interested, I recommend applying via the link below!

I have a new opening for a Community Specialist, 1-2 years experience, remote US or Canada.A great opportunity for anyone creative, interested in helping continue to grow our community and engagement. You’d be a fit if you love to be hands-on and are excited about product management and the intersection of community-led growth.Details: https://www.productboard.com/careers/open-positions/community-specialist/6191084002/Our community: https://www.productmakers.com/

I would be interested in helping to Beta test the new Success Snapshot functionality as well as the additions to the E-mail Assist feature in Outlook.  If there is a need for further testing for Microsoft Teams integration at some point, I would be happy to partner as a Beta tester on that as well.

Mid-week musing!!As someone who has gone through Support, Knowledge Management, Customer Success AND Community Management roles, I have always felt one of the skills that set me up for success was knowing WHO would know the answer.I never professed to be the ‘professor’, it is unrealistic to think I would have every answer. I would pride myself on knowing the products I work with well. If I did not know the answer, I would most certainly WANT to know for future reference. BUT to help the customer and be successful, knowing WHO knew the answer was always a quicker avenue to success.Why I set this up, is because today I read a post on Linkedin and it got me thinking.As I navigate the realm between Customer Success, Community and Knowledge Management, there are similarities and I am trying to find the wording or way to express that overlap.Finally I think I have found the ‘hook’.What do CS, KM and CM all have in common???????? ⛓️CONNECTION ⛓️ Connecting people and resources to achieve suc

Would love to connect with Community owners who are running successful blogging programs:Thought leadership for industry/tech topics Exec blogging others

Hi Everyone,I would really like to understand from the community some details on Knowledge Management (KM) at your company.Does your company have a KM program (for customers or internal)? Is your Community part to the KM program? Which team owns KM?Thank you in advance for your contribution and collaboration. 

Welcome to our inSpired community's category Lounge area! This topic explains the purpose and themes within this category: What is this category about? This category is the place for all off-topic conversations. These conversations include questions and discussions around a variety of topics, including: Technology (different from the inSided platform) Talk about development and IT Digital media trends and events Personal stories Entertainment and funny topics that will make our members smile 🙂 What can I do here? You can ask questions related to the above mentioned topics, but you can also propose new off-topic conversations. There is almost nothing we are not open to talk about and share here. So, join in the discussion and let's build great communities together!

Is anyone using Insided with another customer advocacy program? We’ve used Influitive in the past, and that might be overkill for what we’re thinking. Just wondering if anyone is using a customer advocacy program where members are recognized for activities they take on the Insided community.  Thanks for sharing!

Hi everyone! My name is Becky and I’m a part of the content team at inSided.If you didn’t know May is Mental Health Awareness Month.We all know that community management is a very demanding job. I’m working on an upcoming blog post about the less talked about side of community management and that is how taxing it can be and the pressure of feeling like you need to fix, engage, and answer questions at all times.But my questions for you all are;How do you maintain a work-life balance? What are some tips you have for disconnecting after a long day? Do you have any self-care tips?Would love to hear from you and help our community recognise the importance of wellness in, and out, of the workplace.

Hey inSided peeps! My team is growing 🚀 We’re looking for a rockstar community moderator to join our team. Check out the details below. JOB DESCRIPTIONAs a key member of the Customer Education team, Docebo’s Community Moderation Specialist will help our organization uphold an educational, inclusive, helpful, and productive environment for members of Docebo Community. You will be responsible for moderating daily traffic in the community, fielding member and content requests, establishing and upholding moderation guidelines, and creating and improving upon moderation systems & procedures. LOCATIONRemote, Athens GA || Remote, Toronto, CA COMPANYDocebo || Website link / Community link JOB TITLECommunity Moderation Specialist JOB RELATIONSHIP TO YOUI’m the hiring manager JOB LINKUS job link || CA job link Feel free to DM me here in the community or shoot me a message on LinkedIn if you have any questions. If you’re at all interested, I recommend applying via the link below!

LOCATION: RemoteJOB DESCRIPTION: Reporting to our VP of Community, the Director of Community Advancement will lead a large department oriented around nurturing and engaging our hundreds of thousands of global volunteer moderators. Enabling moderator success is a core business objective and we’ve built a collection of high-impact programs, efficient support systems, and a world-class team of community professionals. Now, we need a proven leader to guide our next stage of growth. JOB LINK: https://boards.greenhouse.io/reddit/jobs/4150630 

JOB DESCRIPTION: We’re looking for a Digital Community Manager to join the HiBob community team. This role will be responsible for: Owning and scaling our soon-to-launch customer community on Insided Collaborating on the strategy and launch a professional community on Slack LOCATION: Tel Aviv, Israel RELATIONSHIP: This is a new customer of inSided shortly going live.JOB LINK: https://www.linkedin.com/jobs/view/3051010739

This space is for peers and like minded Community Folk to post jobs and search for their next rockstar, so here are the guiding principles:Are you looking to hire someone?  ️‍Post your job as a conversation in this group.   When posting, please ensure to include; a description the job location your connection to the job a link to apply to the job (whether a job page or email) additional links or attachments to help other members understand the role.   Keep an eye out in your inbox for members reaching out to you personally about the job.   It would be great that once the position is filled, you come back to the original post and let  members know that the job has been filled.   If in doubt, see the Sample in the replies below. Are you looking for a new job?  Browse the conversations where people have posted job openings. I Assume the job is still open if it has not been commented as filled.If you have any questions, please let me know! I look forward to seeing your posts.

JOB DESCRIPTION: We are looking for someone who has experience successfully implementing and launching an online user community. This person will lead, guide, and enable the vision of the Cloudbeds user community.  This person knows where to start, how to execute this large initiative, how to get buy-in from stakeholders across the company, and how to demonstrate and measure its success.  As the Community Manager, you will work together with multiple departments to promote effective communication, and collaboration and increase the impact of Cloudbeds products.  The Community Manager will set the tone and be the voice of Cloudbeds.  Through community support, moderation, content distribution, and digital engagement, the community manager will build brand presence, foster trust, and positively impact retention and advocacy goals. COMPANY: CloudbedsJOB TITLE: Community ManagerLOCATION: US JOB LINK: https://www.cloudbeds.com/positions/Q9YwHOuXU9/?jobdep=alljobs

I just wanted to find a space to give a shout out to @matt enbar @olimarrio and @tom.shaddock for their efforts to improve support at inSided. My experience of late has gone from poor to outstanding and I couldn’t be more happy with the responsiveness and attention to concerns/issues, and questions.

We know you are not here for the leaderboard, infact no one on that card is for that, but just a small celebration for the new all-Community podium topper, Superman @bradley  Btw, quite the Dawn of Justice setting up there   

 Hi folks, My name is Saif and I have kick started my journey as GS admin and looking forward to explore in depth the GS universe. I am currently working as a Gainsight Admin and based out of Bengaluru India.My day to day life activities at workplace involves working on C360, Relationships, Reports and Dashboards, Rules Engine, Timeline activities.From the community I am looking forward to share ideas and recommend alternatives based on my learnings and knowledge. For fun I do hang out with my friends, crack jokes and enjoy the mother nature. 

What community books to you have on your reading list or have read that you would recommend to community managers here. Or have you read any good research papers on community that you would like to share.A couple books on my reading list:People Powered: How Communities Can Supercharge Your Business, Brand, and Teams Brand Advocates: Turning Enthusiastic Customers into a Powerful Marketing Force Fierce Loyalty: Unlocking the DNA of Wildly Successful Communities 

Hello, I am Taking the next 7days off.The daily moderation will remain ON as @Cornelia has kindly offered to step in.Pl at_mention her for anything specific that needs her attention.

Howdy! Some of you may know me as the evil genius who dominates the OVO Forum all the time, but I have other tricks hidden away as well. :)What inSided doesn’t know, is that I’ve had a mole hidden in Amsterdam over the last year, silently watching over the team and totally not obviously invisibly hidden inside a totally normal looking one-way mirror next to that giant painting of @Julian in the office, which surely can’t hide a sekrit broom cupboard big enough for a mole… Right? That mole has been reporting statistics to me all year and I've compiled them into what I’m calling the inSider Olympics.The crowd is going wild, the excitement is in the air and my mole is currently fleeing Amsterdam before he gets discovered. So with that, lets meet the contestants!First, there’s Julian, the mysteriously invisible visibly community manager on the inSpired Community. Some say he’s still deeply hidden at TomTom, and that he still has a GPS capability that can navigate you anywhere in the world…

We are looking for an eager and motivated Analyst to join one of our top performing teams at the Global Leader in Cybersecurity! Outside of direct Gainsight knowledge - development, administration, architecture, CTAs, scorecards, Journey Orchestrator & DataDesigner - we do need candidates to have a good knowledge base within the Salesforce platform as well.  Must-haves 3+ years of experience with Gainsight Application  Experience configuring and optimizing Gainsight to internal customers  Working experience using Rules Engine to automate attributes, Scorecards and CTAs Ability to work with various Gainsight Objects including Standard and Custom Objects  Experience with features like Data Designer, Journey Orchestration, Rules Engine, Salesforce Administrator etc  Plusses Experience integrating Gainsight with Gmail Plugin  Understanding of C360 and R360 Layouts  Day-to-Day Insight Global is looking for a fully remote Gainsight Administrator/Specialist for a top client, leading the c