Customer Communities February 2026
We’re excited to share the latest insights from across the Gainsight community. Inside, you’ll find updates designed to help you learn, connect, and grow. We hope you enjoy exploring what’s new, discovering fresh ideas, and finding meaningful ways to engage with the broader Gainsight family as we continue to grow together.
Let’s dive in!😀
Categorize Your Ideas and Product Updates for Easier Discovery
Make it easier for your community to find, explore, and contribute ideas with category-based organization for Ideas and Product Updates. With this enhancement, Ideas and Product Updates can be created directly within Community Categories, helping keep feedback aligned to the right product areas and improving navigation across the Community experience. This feature is in open beta. We hope you'll give it a try and join the open beta group!
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Experience Faster, Smarter Community Data Exports
Gainsight has enhanced Community’s data export functionality, delivering better data accuracy, broader insights, and a smoother user experience with the new Exports functionality. Check out the key improvements to data sourcing, data accuracy, field coverage, and moderator tracking.
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Bringing Conversational Search to Your Community
Gainsight’s new AI Answers feature, in open beta, has become a favorite among customers. The natural language search assistant helps your users instantly find answers to their questions and uncover insights, all powered by AI. Set up takes mere minutes and AI Answers gets to work immediately improving self-service for your customers.
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Idea: Granular Control for Badges
Julien recently shared an interesting challenge around community engagement.
Now that multiple types of posts — conversations, questions, ideas, articles, and product updates — can all be shared within a category, there’s a need for more granular badge control.
For example, awarding separate badges for questions vs. ideas becomes tricky when post types overlap — creating a risk that both badges are triggered unintentionally. Add your vote to this idea or leave a comment to contribute to the product roadmap.
Click here to see the idea.
Using Gainsight Beyond Customer-Facing Teams?
Brooke is exploring Gainsight and how it might improve processes for internal teams.
While Gainsight is commonly used by CSMs to manage customer data, she’s curious whether anyone is using it to streamline workflows for internal departments that don’t directly involve customer data.
If you’ve implemented similar use cases, check out the discussion and share how it’s benefiting your team.
Join the conversation
Webinar Recording: What’s New in Community — AI, Personalization & Structural Upgrades
Missed our Community Product Webinar? The recording is now available.
Deepan, Larry, Sudhansu, and Graeme walked through the latest releases and upcoming enhancements, including:
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Personalization – Deliver tailored experiences for partners, super users, and new customers
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Extended Content Types & 3-Level Hierarchy – Improved navigation and unified categories
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Group Moderator Role – Empower members to manage groups without admin access
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AI Moderation Agent – Real-time post review and rule enforcement powered by AI
Thank you to everyone who joined us live and participated.
Watch the recording