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Customer Success (CS)

Customer Success (CS)

Ask questions and learn from others about features, workflows, and all the possibilities of Gainsight CS

5,161 Topics
16,239 Replies

Sumalatha

started this topic

CS Newsletter September 2026

Customer Success September 2026 This edition of the CS Newsletter brings together the latest product updates, practical ideas from the commu...

sgenes

started this topic

Join Us for Gainsight CS Office Hours

Hi everyone!We're excited to share some great news: you now have access to strategic Customer Success Office Hours for Gainsight CS, held ev...

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bradleyExpert ⭐️

posted in Customer Success (CS)

Automate the Boring Stuff in Gainsight: the Admin CLI + Open Source Claude Code plugin

Not sure what the Gainsight CS Admin CLI tool is? Just a fancy way to have an LLM build rules for you? You can ask it to build a rule – I tried once and it wasn’t for me. But building rules via LLM is the least interesting application of this tool fr

994

Scott RobinsonContributor ⭐️

posted in Customer Success (CS)

Looking for advice on flexible side support for small CS-related ops tasks (US-based)

Hi everyone,I’m helping a small team explore light, flexible monthly support for basic business/ops tasks (nothing full-time — more of a recurring side arrangement). They’re looking for someone based in the U.S. who might already be in the CS/ops spa

501

joe.spinaContributor ⭐️

posted in Customer Success (CS)

Best way to dynamically exclude survey respondents from a Journey Orchestrator reminder send?

New to gainsight here so still learning some of the ropes but wanted to ask for some help on automation.We're running a reminder email program in Journey Orchestrator for a survey campaign. Each recipient gets a Typeform link with a unique trackid em

323

speacherContributor ⭐️⭐️⭐️⭐️⭐️

asked in Customer Success (CS)

Customer PX Usage Reporting in Gainsight Shared Spaces Reports

We would like to utilize some of the out of the box reporting available in the Customer PX Usage tab within our Shared Spaces with customers. I do not see these as availble reports in our reporting tools to even clone to reuse or within the options

1052

Shilpa SContributor ⭐️

asked in Customer Success (CS)

We have added three new fields as widgets in the R360 layout. The widget boxes look good and are properly aligned when viewed in the full-page layout. However, when viewing the account preview in the half-page layout, the widgets do not align as well

1191

darkknightExpert ⭐️

asked in Customer Success (CS)

Multiple case statements in Advanced Formula?

I am trying to leverage an Advanced Formula in Data Management and where I have successfully used them before for IF-THEN-ELSE type scenarios, does anyone know if you can do IF-THEN-ELSIF-THEN-ELSE type scenarios? I tried  case when (X < Y

3517

SumalathaGainsight Employee ⭐️

published in Customer Success (CS)

CS Newsletter September 2026News

Customer Success September 2026 This edition of the CS Newsletter brings together the latest product updates, practical ideas from the community, and new ways to sharpen how your team works in Gainsight. Inside, you’ll find updates that reduce repeti

1150

LiamContributor ⭐️

posted in Customer Success (CS)

Gainsight Optimization Opportunities

I’m running an internal session with our Gainsight Admins to review how we can level up our instance, and I’d love to tap into the community’s experience.For those of you using Gainsight in your CS org, which functions, features, or workflows have de

973

shayerisenGainsight Employee ⭐️

posted in Customer Success (CS)

Explore the Latest CS Help Articles from Q3 September 2026 Release!

CS Release UpdateCS Q3 September 2026 Release Documentation Update!The Gainsight CS Release Notes Q3 September 2026 is officially published for all regions. Along with this release, the following new/updated help articles have been published:360Confi

1060

SumalathaGainsight Employee ⭐️

posted in Customer Success (CS)

Save Your Seat: Gainsight CS September Release Webinar

Join us on Wednesday, September 23 at 10:00 AM EST for a 45-minute session where we’ll walk through what’s new, show how these updates can help your team work smarter, and hear directly from the team that built them. They’ll also share live demos and

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