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    Idea Pipeline

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    6166 Ideas

    andreammelde
    andreammeldeHelper ⭐️⭐️

    Template Version Analytics in Journey AnalyticsNew Idea

    Right now, I can set the Journey Analytics to look at Template, but not version. We want to have the reports be able to drill down to the exact version for reporting. Otherwise, we have to build a custom dashboard to filter down to this

    3
    nitisha_rathi
    Forum|Forum|5 years ago
    gunjanm
    gunjanmExpert ⭐️

    Allow End User to Individually Select Which Timeline Updates to Log Up to C360 from R360New Idea

    Here’s the use case: there’s an update on an R360 that needs to be specifically related to the R360 for the R CSM to easily see and historically look back on. The C360 CSM also needs to be able to easily see and historically look back at this. This use case does not apply across the board, meaning the global setting to roll up R360 updates to the C360 is not ideal. Instead, we would like the ability to select on the particular R360 update whether to push it to the C360 also.More than ideal situation: Same thing backwards, with, of course, the ability to specifically select which R360 since that’s a 1:many relationship. The workaround of just posting it twice is not a possibility due to the tracking of activity load then getting inflated, and also the confusion of where the commentary for internal discussion should live.   End Proctoring- 

    4
    nitisha_rathi
    Forum|Forum|5 years ago
    Chelsea.holfield
    Chelsea.holfieldContributor ⭐️⭐️⭐️⭐️

    Ability to manipulate button placement in email templatesNew Idea

    We have an Newsletter style email that is left justified and would love the ability to use the buttons but they only sit in the middle of the email. It would be helpful to have the ability to adjust the “button” feature so that you could apply it somewhere other than just in the middle of the email template. Even if you could only apply the (Left, Right, Center) justify options to it.Thanks! 

    2
    nitisha_rathi
    Forum|Forum|5 years ago
    andreammelde
    andreammeldeHelper ⭐️⭐️

    Should be able to alter wait time after publishing ProgramNew Idea

    We want to be able to edit a Wait Timer after publishing. This is helpful to adjust as we may introduce new programs at a later time, or get feedback the timing should be adjusted. It would be great if this would be able to choose to apply to all participants or only future participants

    3
    nitisha_rathi
    Forum|Forum|5 years ago
    HollySimmons
    HollySimmonsHelper ⭐️

    Include survey (NPS) comment in further step?New Idea

    We’re building out moving NPS from another provider to sending via JO, I’ve added a step post-response which calls API and sends the details to zapier so we can push to slack. How can I include the comment in the message? It only seems to have NPS (score)? 

    2
    sai_ram
    Forum|Forum|5 years ago
    steve_davis
    steve_davisGainsight Employee ⭐️⭐️

    Cockpit Section Re-sizing on C360/R360New Idea

    I have a request from a customer to either have the ability to set the section size or even dynamic sizing for the "Cockpit" section on C360 page. When scrolling is on, it takes up a large space and users would like the space better used on the page. 

    5
    sai_ram
    Forum|Forum|5 years ago
    darkknight
    darkknightExpert ⭐️

    Dashboards: Make Report Description visible when I hover over Report name on a dashboardNew Idea

    I like that in the new release there is a Report Description field, but it would be helpful to make this description visible to Dashboard viewers.  My thought is to have it display whenever a user hovers over the Report name on the dashboard.

    10
    sai_ram
    Forum|Forum|5 years ago
    shireesha_reddy
    shireesha_reddyHelper ⭐️

    Ability to change the filter logic to "OR"Open

    USE CASE: Currently in PX filters, we can only apply a AND logic if we add two or more different types of rules in filters. See the image below, If you see in the above image, if we apply two different types of rules like Users and Accounts, by default the AND logic will be applied. However if we use two rules within one filter like two rules in Users or Two rules in Accounts, we have the ability to change it from AND to OR.But globally, for different types we do not have the ability to change it from AND to OR.It would be really nice to have a filter configurations like we have in the Audience rules of engagements. See below, 

    1
    sai_ram
    Forum|Forum|5 years ago
    GunaShekar VudarapuContributor ⭐️

    Ability to communicate to all people directly who have sent feedback via KC bot.Open

    Posting on behalf of customer:        Currently, when PX user what to communicate with people who have sent feedback via KC bot is little tedious as every time PX user has to copy each email and feedback from UI .      Instead, if there could be a method to send a direct email to people from UI or to copy emails at bulk based on category of feedback and other filters it could ease the process.

    1
    sai_ram
    Forum|Forum|5 years ago
    shireesha_reddy
    shireesha_reddyHelper ⭐️

    Knowledge Centre Integration with "Intercom"Discovery

    Posting on behalf of a customer, In PX, We have several knowledge Centre Integrations like Zendesk, Salesforce, Mind touch, Etc. An option for Integration with Intercom would also be helpful, as some of the customers might have their docs in Intercom.     Thanks, Shireesha

    5
    angelo
    Forum|Forum|5 years ago
    katerina_nemcova
    katerina_nemcovaHelper ⭐️

    JO Email Templates - font libraryNew Idea

    Hello, Are there any plans to introduce more fonts into the Email template builder in JO? It would be great to have a wider choice than the preset nine. Something like handwriting or more creative fonts - appreciate not all fonts can be easily read by the many email software people use these days but more choice would be great.ThanksKaterina 

    10
    nitisha_rathi
    Forum|Forum|5 years ago
    andreammelde
    andreammeldeHelper ⭐️⭐️

    User Management: Save FiltersNew Idea

    It would be great to have saved filters on user management. Right now, when I add a filter to view just my full license users and click into a user to edit them, when I save and go back to the user list I have to re-add the filters.  

    2
    matthew_lind
    Forum|Forum|5 years ago
    tom_gerth
    tom_gerthGainsight Employee ⭐️⭐️

    Ability to merge success plansNew Idea

    Posting on behalf of a customer. Customer is changing their strategy for using Success Plans and is wondering if there might be any plan in the future for us to have an ability to merge active success plans? Instead of multiple plans per account, they would like to be able to merge everything into a single annual plan for an account. Any thoughts on feasibility on this would be helpful! Thanks

    16
    aditya_marla
    Forum|Forum|5 years ago
    john_apple
    john_appleExpert ⭐️

    Allow users to apply Success Plan Template when creating a new Success PlanNew Idea

    Pulling this suggestion out from another post from @darkknight Allow end user to select a template(s) to apply to a Success Plan when the Success Plan is being created (rather than having them Create the success plan and then go apply templates after the fact). The extra step of applying a template is a burden to end users that should be a dropdown option in the create new Success Plan screen after selecting the Type. Much like how Playbook is an option for CTAs after selecting the Type.

    2
    aditya_marla
    Forum|Forum|5 years ago
    keith_mattes
    keith_mattesHelper ⭐️⭐️

    Journey Orchestrator: Update exclusion lists via RuleNew Idea

    Currently, the only way to update the exclusion list on a program is manually via CSV upload.As a Gainsight Admin, I would like the ability to use a Rule to dynamically update the Exclusion list for a single JO Program.While we could leverage the query-builder in sources to exclude participants by unique email address, being able to define a program-specific list could be very useful.Our use-case is that we have a Pendo NPS dataset that is being integrated into SFDC and we want to dynamically exclude any participants from there from current NPS sends without manual intervention.

    5
    keith_mattes
    Forum|Forum|5 years ago
    darshana.shah
    darshana.shahContributor ⭐️⭐️⭐️⭐️

    People Maps and Peer additionNew Idea

    It’s me again… The Gainsight Enthuisast. As our ADP gainsight users continue to use the feature we are finding a great deal of customization/enhancments that would be excellent ideas. We have found that if we wanted to add the full C-suite it is difficult. Currently once you add 1 person, everyone else is above or below. Once we reach the top (C-suite) it is hard to add the CFO, CTO, CSO, etc. as they are peers and no one is above them. Or during a transition period there are co-CEOs so how do we accommodate for this? or if we have client who has more siloed business units, i.e. Mercedes who has a full C-suite for both their commercial vehicles and consumer org.Please feel free to contact me as we can further elaborate and show real use cases. @kate_green @kate_peter  Best Regards, DarshanaADP#stillinlovewithgainsight 

    4
    pgeorge
    Forum|Forum|5 years ago
    jaw
    jawContributor ⭐️⭐️⭐️⭐️⭐️

    Changing the CTA Type Using Mass EditNew Idea

    Hi, I'm currently working on cleaning up and re-mapping existing CTAs within my Org. Aside from deleting CTAs that were entered incorrectly and re-creating them, is it possible to change/re-map the CTA type using the "Mass Edit" function/feature? Thank you in advance, Jasmine

    11
    Forum|Forum|5 years ago
    nora_soza
    nora_sozaHelper ⭐️

    Survey - Admin UX : Add ability to reorder survey pagesNew Idea

    When you are building the survey, it would nice to be able to drag the pages to change the order. I know you can drag the questions to a different page, but if you have a lot of questions on one page, it would be easier to just drag and drop the whole page.

    6
    bradley
    Forum|Forum|5 years ago
    alex_legay
    alex_legayHelper ⭐️⭐️⭐️

    Advanced outreach skip email in a chainNew Idea

    I had a customer with a use case where they wanted to skip an advanced outreach email step in an email chain if the variant does not match. Right now, if the variant does not match they get dropped before the AO even starts. There is a setting that allows you to send the default template if there is no variant match however in this case they would like the AO to skip the email and move along the chain.

    10
    sai_ram
    Forum|Forum|5 years ago
    HollySimmons
    HollySimmonsHelper ⭐️

    NPS Dial report type for Reports/DashboardsNew Idea

    We’d like to be able to use the NPS dial that is available on the 360 in reports, and thererfore on dashboards. The “workaround” of using the summary widget isn’t really sufficient as it’s the visual representation of the placing on the dial that is needed. (and to easily choose True or Avg NPS)   Thanks

    6
    sai_ram
    Forum|Forum|5 years ago
    bjoern_schulze
    bjoern_schulzeHelper ⭐️⭐️⭐️

    Forum Overview: Filter for all content typesReleased

    The control panel contains a lot of filters within the Forum overview. But it is not possible to filter for any content types, like: articles ideas private messages With a content type filter it would be much more convenient to create custom lists to work through as a moderator / community manager - e.g. "list of all ideas posted within the past month (that have at least one upvote)" or "list of all articles posted in subforum X (by a registered user)".

    1
    xiaoyu-shen
    Forum|Forum|5 years ago
    MagdaContributor ⭐️

    Join/start date next to usernameClosed (Won't Do)

    On the previous forum platform we had information about join/start date next to username. Our users would like to have it here as well (without going into the profile of an individual).

    2
    Yoeri
    Forum|Forum|5 years ago
    chris_mudd
    Gainsight Employee ⭐️
    chris_muddGainsight Employee ⭐️

    Removing Formatting when Exporting Timeline ReportNew Idea

    Currently we are intentionally retaining the html tags so that the formatting is not lost when the data is loaded to some other rich text field.  When this is report is exported this adds the HTML to the report.  We would like to see the option when reporting to be able to export with out this formatting.

    12
    sai_ram
    Forum|Forum|5 years ago
    jeremy_johnston
    jeremy_johnstonHelper ⭐️

    Journey Orchestrator: Add to Gainsight AnalyzerNew Idea

    It would be great to add a Gainsight Analyzer feature for Journey Orchestrator, in the same way we have it for Rules Engine, Cockpit, Scorecard, Objects, etc.We don’t have a way to monitor the performance of our programs, and when we experience significant ‘Queued’ times or lengthy sync times this would be a useful feature to have.  

    1
    sai_ram
    Forum|Forum|5 years ago
    jim_barker
    jim_barkerContributor ⭐️⭐️

    Px Authentication for S3Open

    We have a need to more tightly control the access to the S3 bucket for data flowing from Px.  This is due to Security demands.  A single token is not appropriate for this type of data, need more SAML capabilities.  Contact me for customer details.

    1
    sai_ram
    Forum|Forum|5 years ago

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