Skip to main content

    A note on ideation

    Building a Better Ideation Process

    Votes matter. Comments matter. But product decisions are rarely as simple as "top voted idea wins."
    See how your voice really shapes what we build.

    Learn More ›

    Idea Pipeline

    Filter by idea status

    Filter by product area

    6162 Ideas

    rashmin
    rashminHelper ⭐️

    Ability to display Product Roadmaps and get user feedbackParked

    It would be great to have an option where product teams can display their product roadmaps and users within community can vote/ share feedback and the product teams can also prioritize and work on their roadmap plans with some strategic user feedback and direction.

    6
    Larry
    Forum|Forum|6 months ago
    lisa.huangContributor ⭐️

    Extend media embed functionParked

    Enable vidyard in the media function. Allow for video uploads the same way image uploads are available, so users can upload media directly v. link to YouTube, etc.

    8
    Larry
    Forum|Forum|6 months ago
    Claire
    ClaireContributor ⭐️⭐️⭐️

    Improve workflow for moderation of flagged postsDiscovery

    The workflow around checking flagged posts seems unnecessarily complex and is not streamlined at all. Maybe I’m missing something, in which case I’d love for someone else to share their better workflow with me (though if it involves email I’m not interested ).  What I want to be able to do: From the content tab, clicked ‘Flagged’ to see all the flagged posts. Click into one and see the post and the reason someone flagged it Take whatever action is needed: edit, delete, mark as spam, remove the flag etc. Ideally also respond to the person who flagged it if appropriate to let them know that we heard them and took action. Go back to the list of flagged posts to check the next one What I’m currently doing: Starting from the ‘Reported Posts’ Forum because that’s the only way to see what reason someone gave for flagging the post Clicking into a report and reading the reason Clicking the link to view the topic in a new tab Clicking the ‘Control’ button to view the topic in control Taking appropriate action and removing the flag If it’s spam, going back to the main content tab and searching for the title of the post because you can only mark as spam from the topic list, not from within the topic Closing the 2 extra tabs I opened and going back to the post with the reason in it and ‘closing’ the thread so I know it’s been reviewed Going back to the reported posts forum to check the next one

    4
    Larry
    Forum|Forum|6 months ago

    WYSIWYG on mobileOpen

    I’d like to suggest some changes to the WYSIWYG on mobile as the current options don’t reflect commonly used formatting options and require users to have to move their phone between portrait and landscape to access.  My suggestions:remove text alignment so not shown in portrait  display bullet and number list and emoji options in portrait instead as these are more frequently used add attachment and quote options in portrait—there looks to be room to the right display remaining options in … menu and make accessible. 

    7
    Larry
    Forum|Forum|6 months ago
    Onomatopoeia
    OnomatopoeiaHelper ⭐️⭐️

    Allow multiple public tags to be deletedParked

    Currently in Control, the Public Tags page allows you to select multiple tags using the checkbox. However, you then can’t complete any bulk actions on the tags you’ve selected. So if I want to delete all tags, I have do that individually rather than applying that action to all the tags I’ve selected:  

    5
    Larry
    Forum|Forum|6 months ago
    LPortalupi
    LPortalupiHelper ⭐️

    Allow admins to 'mark as spam' when viewing one topic in control environmentReleased

    I don’t see a way to mark a topic as spam when I’m viewing it in the control environment (under Moderate Topic). I have the option to ‘trash topic’ – but I imagine this doesn’t help teach the spam filter to do its job better.In order to mark a topic as spam, I have to leave this page and return to the Overview screen. Then I have to tick the box next to the topic, then scroll all the way down the page, then click “More” then choose “Mark as Spam.” It would be really helpful to have this option listed under the “More options” menu.I want to mark this as spam but can’t do it from this page view 

    5
    Larry
    Forum|Forum|6 months ago
    LPortalupi
    LPortalupiHelper ⭐️

    Ability to configure control environment so that topic replies appear in order of "Newest first" by defaultCurrent Behaviour

    As a community manager, I'm reading all new posts every day. Some conversation threads have many replies, such as our "Introduce yourself to the community" thread (~160 replies). For this and for all other threads, I always want to see the newest replies because I need to review what has been posted in the past 24 hours or so. As such, I would like the option of setting up my control environment so that "Newest first" is the default for sorting replies. With long threads, it takes time for the replies to load after clicking the "Newest first" button. @Yoeri @daniel.boon

    19
    Larry
    Forum|Forum|6 months ago
    tal.mContributor ⭐️

    Support on code blocks for different languagesOpen

    We wanted to raise an idea to support on code blocks for different languages, such as: Yaml, Python, HTML, Bash, Powershell, etc... For example: this is one of our articles with code blocks which published on Zendesk:https://colonysupport.quali.com/hc/en-us/articles/360001632548-The-Blueprint-YAML-File#h_01EMEDV2PY9K7PZ17B85BVK1FW The same article which published on the Insided platform: https://quali-eu-community.insided.com/developing-blueprints-61/the-blueprint-yaml-file-307  We think this feature will upgrade the convenience for programmers and code readers for a specific language and also the visibility of the articles.

    7
    Larry
    Forum|Forum|6 months ago
    AliyaHelper ⭐️

    See who voted for the idea in the control view (by email address)Discovery

    When product managers review the ideas they would like to see the email addresses of who voted in the control view. That will help us understand if the voters are from the same company or not. It can be added as a field on the idea view in control environment. 

    14
    Larry
    Forum|Forum|6 months ago
    psullivanContributor ⭐️

    Content Helpfulness - Add feedback box if user unhappy with contentParked

    Getting constructive feedback on content from Community users is challenging. The content helpfulness emoji’s are a step in the right direction and at least enable Community managers to get a sense of what content is helpful and what content is not so helpful. Can an option be added so that if a user selects the unhappy emoji a box can appear to give them the ability to provide written feedback? Having specific feedback about an article will be much more helpful than just knowing that it isn’t helpful.

    4
    Larry
    Forum|Forum|6 months ago
    Tobi
    TobiContributor ⭐️⭐️

    Backend conversation for cross-team communicationDiscovery

     In the Q&A board and in the ideation module, we use the backend across teams to give the best possible answer to our custumers.We are currently using the team notes field and put our name and the date in it in order to be able to understand a chronological sequence. It would be great if there could be some kind of chat for each topic in the backend.

    8
    Larry
    Forum|Forum|6 months ago
    Suvi Lehtovaara
    Suvi LehtovaaraHelper ⭐️⭐️

    Ability to block phone numbers and other PII data in topics and repliesDiscovery

    Now that we have “premoderation” available, it’s time to further develop it  In our community we see customers giving out PII data quite often. They might even title their topic “Joe Average, phone number xx, customer number xxx” etc. You get the idea, right? I would like to be able to determine premoderation rules by which we could prevent people from publishing their PII data.  And by rules I mean the ability to determine a rule that “all topics and replys with 8-digit number be sent to premoderation”, “all topics and replys with serial numbers be sent to premoderation”. This would be something community managers would be able to define themselves, as all companies and countries have different types of phone numbers / personal id’s etc. And they might consist of numbers, letters and special characters. Sound good? 

    5
    Larry
    Forum|Forum|6 months ago
    Kseniya
    KseniyaContributor ⭐️⭐️⭐️

    Subscribe button to Ideas moduleDiscovery

    Hi everyone,That would be great to have a possibility to subscribe to Ideas page and get notifications on new ideas published. We can’t get lots of engagement if there’s no subscription option...otherwise it means that we expect users to randomly check this page (hoping they will do that) which isn’t a good experience. On another note - I would love to get subscribed to inSided Ideas module too  Thoughts?   

    20
    Larry
    Forum|Forum|6 months ago
    Casstastr0phee
    Casstastr0pheeContributor ⭐️⭐️⭐️⭐️⭐️

    "Save as Draft" Option for Questions and Conversations - Employee usergroupOpen

    I love that InSided added in the ability to Save as Draft for Articles, but not all of the content we create from our internal teams should fall under the Articles category. For instance, we have events that our Marketing team hosts where we would like to create a continued conversation thread for - these topics should fall under “Conversations” instead of Articles. Having these types of posts set up and saved as drafts ahead of time will:allow our teams to work more efficiently, so that we don’t have to spend time hustling post-event to get a conversation thread going  give us a link to use in advance, so that we can queue up our post-event thank you emails to customers that attend, and link them back into the Community allows us to quickly pop into that post and embed our video from the event before we post the conversation topicIn this case, I think the ability to do this should either be anyone in Moderators/Community Manager, or anyone in the Employee User group (I’m sure that is more complicated though since they don’t all have access to the back end). This also just helps to build overall engagement in our community, something we are trying to focus heavily on this quarter. Thanks team! -Cass.  

    6
    Larry
    Forum|Forum|6 months ago
    bjoern_schulze
    bjoern_schulzeHelper ⭐️⭐️⭐️

    Ideation: Option to disable voting for Ideation StatusDiscovery

    Ideas can have different ideation status that we can define in Control. At least one status in every ideation process is “closed” (or something like that, e.g. “duplicate”), meaning, that an idea - in one way or another - will not be further pursued. That’s why we propose an option to disable voting for any given ideation status. This way users can’t vote for ideas with this status anymore. If voting stays enabled, even though an idea is “closed”, it can cause user frustration and can also put unnecessary pressure and additional work on the community team when “closed” ideas still get votes.  

    14
    Larry
    Forum|Forum|6 months ago
    Dasa
    DasaContributor ⭐️⭐️

    Move published article back to draftDiscovery

    Our Help Center has been updated constantly, and sometimes bigger edits are needed. In that case, we’d rather unpublish the article until it’s ready to go live again.

    11
    Larry
    Forum|Forum|6 months ago

    Schedule topics for publication at a certain date/timeDiscovery

    I’m in the midst of building out and executing on a new content strategy and just realized that you cannot schedule topics and was flabbergasted. Seems so odd that you can do this with an article, but not something else where we might want to start a discussion or conversation with the wider community.Honestly, who has the time to be around to launch content manually on the day of in a community? It looks like this was tabled as an idea awhile back by @Claudiomey Then closed and implemented only for articles in   

    16
    Larry
    Forum|Forum|6 months ago
    LPortalupi
    LPortalupiHelper ⭐️

    Add ability to copy a draft article (i.e., template)Discovery

    I use the same format for specific types of article posts I make on a regular basis. For example:promoting a webinar sharing our course launch list sharing the course of the week.Right now, I’ve created templates for these scenarios and saved them as article drafts.When I open a template, I would like to have an option to ‘copy’ the draft, and then work from that copy to create the new post, while preserving the template.As it is now, I have to open two tabs side by side and copy and paste back and forth between the two – not just the body text, but the subject, the tags, the label, etc.It would save me a lot of time if I could just click “copy” and work from that new draft while keeping the template intact.

    13
    Larry
    Forum|Forum|6 months ago
    mstruening
    mstrueningHelper ⭐️

    Allow users in a custom role to create Product Update postsDiscovery

    For our company, we have dozens of different Product Managers who might want to make Product Announcements.  Having the ability to assign that right to a selected User Role would be very helpful.

    8
    Larry
    Forum|Forum|6 months ago
    dodwyer
    dodwyerContributor ⭐️

    Ability to delete moderator tagsOpen

    There are pre-set moderator tags in Insided, but currently you cannot delete them from Control. Since our team is setting up a Zap between our Insided instance and Intercom, we need to have only one moderator tag so we needed to reach out to Insided’s support team and wait for them to delete the moderator tags manually for us before we can set up the Zap successfully. Having greater ability to control/manage/delete moderator tags would greatly improve our experience. Thank you!

    12
    Larry
    Forum|Forum|6 months ago
    bjoern_schulze
    bjoern_schulzeHelper ⭐️⭐️⭐️

    Set a date (and user) for content reviewDiscovery

    Content sometimes needs to be reviewed after a set time. This can have several reasons: At the time of publishing a piece of content (article, comment) some information isn’t available yet but it is clear the information will be available on a certain date The piece of content is published using information that will be outdated on a certain date (e.g. announcements) The piece of content contains media (e.g. images, videos) that have limited usage rights (e.g. image rights are bought for one year, after that the license expires) other reasons In order to not miss any of these events and to always keep the content up to date, we propose a new function. We would like to be able to schedule a content review on any piece of content that is published in the community. This function includes options to set a date and time and a text field (and preferably also an option to assign it to a moderator/admin). At the given time, the assigned user (or every moderator/admin) gets a notification (e.g. email, private message, system message in the Control Panel) that alerts the user of the task and the URL. This way it will be easier to stay on top of keeping content up to date, no matter if it is regarding updated information, outdated information, expired licenses or for other reasons. 

    5
    Larry
    Forum|Forum|6 months ago
    cbeac2432
    cbeac2432Contributor ⭐️⭐️⭐️

    Delete button for end user original posterDiscovery

    Our end users have always made use of the ‘delete button’ on their posts (answers/questions/replies etc). Would love to continue to have that functionality. 

    12
    Larry
    Forum|Forum|6 months ago
    bjoern_schulze
    bjoern_schulzeHelper ⭐️⭐️⭐️

    Article preview: Include polls and attachmentsParked

    Having the ability to save article drafts and check article previews greatly improves the editorial process. But unfortunately not all functions an article can have are included in the article preview. We propose that polls also become part of the article preview so an editor can check it under “real life conditions” before publishing it. Especially when articles need to be approved by outside stakeholders (who don’t have access to the Control Panel), a missing poll blocks us from having a simple and straightforward approval process. The same - but with a lot less priority - goes for attachments.

    4
    Larry
    Forum|Forum|6 months ago
    Hiewwaiy
    HiewwaiyContributor ⭐️⭐️⭐️⭐️

    Ability to split ideas/ topics into new topics/ideasOpen

     We would like to be able to split topics and ideas -on behalf of our customers-  into separate ideas and topics.It often happens that customers share multiple questions/ideas in one topic/ idea. Now we have to ask them to create a new topic/idea for each question/idea.Customers find this not customer-friendly and therefore often ask us if we want to do this for them. At the moment we can only split these topics by creating new topics/ideas and copy pasting customers input into these new topics/ideas.  As a consequence, the new topics/ ideas are in our name and that is ofcourse not desirable. Are there more customers who recognize this challenge? 

    5
    Larry
    Forum|Forum|6 months ago
    andybuchanan
    andybuchananContributor ⭐️⭐️⭐️⭐️

    SFDC Timezone Connector jobNew Idea

    Every so often a new timezone value pops up in SFDC and causes the Company Person sync job to fail.  Every time this requires a ticket to be submitted to Gainsight support.  Instead, having a job that syncs valid timezones would eliminate this headache.As this is a system dropdown list it cannot be managed by admins.

    1
    TMaier
    Forum|Forum|6 months ago

    Filter by product area

    • All product areas
    • Gainsight CS
    • Staircase AI
    • Gainsight PX
    • Gainsight CC
    • Skilljar by Gainsight
    • Gainsight CE

    Terms & ConditionsAccessibility statement