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    6162 Ideas

    cbeac2432
    cbeac2432Contributor ⭐️⭐️⭐️

    Search AnalyticsReleased

    Google analytics is only picking up search analytics from the main search page but not searches from the home page. This is where the majority of searches are taking place and we are missing out on this valuable data. 

    7
    Graeme Rycyk
    Forum|Forum|6 months ago
    tyler.longContributor ⭐️⭐️

    Expose Engagement Schedule Data via REST API (Start/End Dates)New Idea

    I recently built an integration to pull PX engagement data via the REST API and generate an ICS file for subscription in Confluence, Outlook, or Google Calendar — giving our team visibility into what engagements are running and when without logging into PX.The blocker: engagement schedule data is not exposed anywhere in the API. The Engagement object returned by GET /v1/engagement includes name, type, state, and environments, but no date fields of any kind.The ask: expose the following fields on the Engagement object:scheduleStartDate scheduleEndDate scheduleType (one-time, recurring, ongoing)Small API change, large impact. This data exists in PX — it just isn't accessible programmatically today. Otherwise, we need to have the linked idea below delivered with export abilities. Related idea: https://communities.gainsight.com/ideas/px-calendar-view-of-engagements-7455?tid=7455&fid=None 

    0
    Forum|Forum|6 months ago
    nburkeHelper ⭐️

    Add Group Send Functionality to Company PersonNew Idea

    We would like to see the Group Send added to the Company Person object in the C360. Although we do function from our Home Dashboard often, we are also in the individual accounts daily and the ability to select people from there and send out bulk emails would be a time saver.  We are all about less clicks!

    0
    Forum|Forum|6 months ago
    acote
    acoteHelper ⭐️

    Honor Colors set in Milestone Admin for Customer Journey WidgetNew Idea

    Most of our milestones are created via Rules Engine and when they show up on the Customer Journey widget, they are always a blue-ish color. Would be a nicer visual if it honored the colors set in Milestone Admin.

    6
    Forum|Forum|6 months ago
    Sophie79Contributor ⭐️

    Automated CSV exports to help improve your customer engagementReleased

    Improve Customer Engagement by using automated exports We contact all users who signed up last month. We send them an email and invite them back to the forum using relevant topics. It really works. Engagement improved like crazy. We do this by manually exporting the users and then send the .csv file to our base marketeer who then imports the same file and....whatever the details. It's a real workaround that could be easily fixed. :) Therefore we would like have the option to create automated exports to a sftp server. Now, who's in?

    8
    Aleksandra
    Forum|Forum|6 months ago
    jlsmit1989Contributor ⭐️

    Min & max functions neededNew Idea

    Huge need to be able to have Min/Max functions across multiple fields. Have run into massive pains getting down to a single value across multiple fields in Rules/DD, and have hit limitations in case statements that have created dozens of hours on workarounds.

    3
    Ester.Memoli
    Forum|Forum|6 months ago
    darkknight
    darkknightExpert ⭐️

    Data Dependencies: Include Real time Rules detailsNew Idea

    I have recently set up several real time rules and I just discovered that they do not show up in Data Management, Data Dependencies. When will RTR get integrated such that we can identify where there are field dependencies among them?

    12
    bfoleyHS
    Forum|Forum|6 months ago
    TMaier
    TMaierHelper ⭐️

    Re-evaluate Scorecard Update Comment BehaviorNew Idea

    Hello! This is something that has bugged me for a while now and I remember a time when it wasn’t the case - something changed, but I’m not sure what the current expected behavior is either. Scorecard Measures contain a dedicated Timeline for special “update” entries that don’t show up on the normal Timelines. This is awesome because we’re able to tokenize datapoints used in the Set Score rules and I frequently use that mechanism to “show my work”. It helps users understand the selected score when they can see the math behind it. The issue that I’ve seen for some time now is that not EVERY Measure gets an update entry when the Set Score actions run. The previous explanation for this, if I recall, is that the Measure score must change in order for a comment to be generated. This is subideal, since it leaves gaps in Measures that don’t change and users sometimes question whether the score was recalculated correctly during the last scheduled rule cycle or not. Except, I’m also not sure that I quite buy that explanation of the expected behavior. I have some Measures that don’t change and DO get regular update entries every cycle no problem. I have other entries that HAVE clearly changed over time and show no entries whatsoever. What I’d like to see, in order of preference, is…Update entries are added to the Measure’s Timeline every time a Set Score Action runs, period. Consistent behavior across Measures regarding when an update entry is or is not added A clear and concise explanation of the expected behavior in Gainsight documentation

    0
    TMaier
    Forum|Forum|6 months ago
    Maayan K
    Maayan KContributor ⭐️⭐️⭐️⭐️

    Email template variable - {topic_content} - limit characters and add break linesOpen

    Hi there, We are using the Product Updates module and prompting user to subscribe to it. We customized the email and used the variable available: {topic_content}In documentation it’s described as: Preview snippet of the topicBut defacto it showed the full post and also removed all formatting and breaklines whic made it look super jumbled, see example :  Is there a way to improve this that I am missing?  If it’s indeed and idea then I would want to see 2 things:  limit to 280 characters in preview (whats good for twitter is good for me)  represent break lines where there are some  Let me know what you think!Cheers,  

    7
    すもも
    Forum|Forum|6 months ago
    Dakota CopelandContributor ⭐️

    when exploring in data designer no specific field name are provided when there is a invalid fieldNew Idea

    Posting on behalf of customer. In data designer when you explore a pre saved report after a column has been removed an error shows up.  It says field is no longer valid but it doesn’t indicate which fields/field are the problem. 

    0
    Forum|Forum|6 months ago
    sleslie99
    sleslie99Contributor ⭐️⭐️⭐️

    Would like 'sort by' features (newest) on search results landing pageNew Idea

    Hello Experts, When landing on a search results page in the community it would be awesome to have ‘sort by’ options. In particular to sort by ‘newest’ content. Some content is quite old and it would be great to see the newest first if possible. As seen in the screenshot below- imagine the ‘sort by’ as a drop down on the far right of the -all results/community/support documentation buttons. When you have a large amount of legacy content it allows the viewer to get the latest and greatest without sifting for too long. Thank you, Sara  

    0
    sleslie99
    Forum|Forum|6 months ago
    jason_metzler
    jason_metzlerHelper ⭐️⭐️

    JIRA integration for Enhancement RequestsNew Idea

    Our team uses JIRA to track enhancement requests and we’d also like to get our CSMs out of JIRA for creating the requests. Without an integration, or opening up the Enhancement Request object to Rules Engine, I can’t really make it work.

    1
    sleslie99
    Forum|Forum|6 months ago
    amasica1217
    amasica1217Contributor ⭐️⭐️⭐️⭐️

    Can we remove the number from this view of a Color score in C360?New Idea

    Our team is getting very caught up on the number in this view (and subsequent views below) on the scorecard section of the C360, even though we have a Color score so it is just the average. We keep hearing that they think it is broken and it is causing confusion. Can we just remove this for color scores? It does not seem to add any value to the scorecard.  

    0
    amasica1217
    Forum|Forum|6 months ago
    AAckerContributor ⭐️

    Add "Cancel" button when replying to a postNew Idea

    Currently, when replying to a post / topic, there is no option to cancel a draft. Adding a “cancel” button would allow users to easily dismiss a draft improving user experience and quality of replies. 

    0
    Forum|Forum|6 months ago
    mditucciContributor ⭐️⭐️

    Allow Users to be marked as "attended" vs "registered" for eventsOpen

    We’re exploring using the API to assign points based on event attendance. Right now, there is no way to track within the community itself who attended the event vs. who just registered. It be great to assign different points to those two subcategories and be able to use the community rather than an external system as the source of truth for who actually showed up. 

    2
    Forum|Forum|6 months ago
    atwhite
    atwhiteHelper ⭐️⭐️⭐️

    Set registration maximum on Community eventsOpen

    We use Community Events for in-person user group meetups hosted by our clients. We need to be able to set a maximum for registrations, as they typically don’t have unlimited space.Ideally, this would include some sort of waitlist functionality as well, as we would love to be able to keep full events visible (for exposure to what our clients are doing, opportunity to showcase how our Community is supporting our clients, create the chance for more attendees to register if additional space opens up, etc.).Currently, the only solution we see for limiting registrations is to remove/delete the event once it hits capacity. If there are other solutions we’re missing, we’re definitely open to that!

    1
    Forum|Forum|6 months ago
    DannyPancratz
    DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️

    Edit Email Campaign Title after it has been sentNew Idea

    This is a small nice-to-have that would be a “quality of [usage]” improvement IMO. Current: After you send an email campaign in CC, you cannot change the title of the email Desired: Ability to edit the email title after an email has sentUse casesWhen you copy an email, make a small modification and hit send too quickly without editing the title This happens to me semi-regularly, as I have a weekly newsletter I send with different audiences receiving slightly different versions. I’d love to be able to correctly label them instead of having [same title] (Copy) in my email metrics, etc.  When you iterate on a strategy for automated emails, turning one off and adding a new one I may want to label the old one as “Archive” or “v1” or something like that  

    1
    jvdc
    Forum|Forum|6 months ago
    DannyPancratz
    DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️

    Update filter for Badge IS NOT ONE OF to include users without badgesOpen

    As a Community Manager... I want to build segments that include users who have not yet earned a specific badge…In order to deliver personalized experiences and journeys viaWidget personalization features Email campaignsso that I can proactively guide them to the next the next step in their journey.  BlockerCurrent state The “[badge] Is not one of” filter only considers users who already have at least one badge; users with no badges at all aren’t included in the results. Engineering classifies this as a missing functionality rather than a bug, though I’ve flagged it with them as an unintuitive setup that could benefit from improvement. Behind my feedback that this setup is counter intuitive (I would assume that filter captures those without any badges), it’s a significant blocker on the ability to use the new widget personalization features and impediment to gamification journeys. Milestones and check points are often represented by a badge; we need a way to filter by those without the badge(s) in User Overview and save a a segment.  Additional use case: Analytics and Segmentation I want to build segments that include users who have not yet earned a specific badge…In order to understand the journey stages of users in my community.Yes, we can do the opposite [badge] is one of, but again that can be counter intuitive and requires calculation each time you want to answer the question of how many users do not yet have [badge(s)]. For example, our learning journey follows this pathIntro course → Novice Badge Level 1 program → Level 1 badge Role-based programs and certifications → role-based badges and certificationsIn designing experiences to guide users through all 3 phases of the path, and when reporting and briefing stakeholders, the focus is often on work to be done. Common questions I want to answer / metrics I want to provide: % of users do not have Novice badge or higher (blocked) % of users who have novice badge only (blocked - cannot combine badge-based filters … which I guess is another idea) % of users who do not have a role-based badge (blocked -- this would miss users without any badges) % of users who have a specific role-based badge (possible)Possible work arounds:Assign every user at least one entry level badge (silly, defeats the point of badges for differentiation) Also assign custom user roles for these badges (redundant and duplicative effort)

    2
    Forum|Forum|6 months ago
    jvdc
    jvdcExpert ⭐️

    Community Leaderboard config: Add possibility to 'Include' a user roleOpen

    Sometimes we would like to display leaderboards for users who are part of a specific user role. A user can be part of multiple user roles and thus using the exclude feature to exclude all other user roles will remove the users from the leaderboard who are part of the role we would like to display but also part of roles that we're excluding.Example:we’re categorizing our users by department through roles; Finance, HR, Marketing… But some users can be in both Finance and HR. We want to display a leaderboard that features users with user role Finance. Currently: we'd need to exclude all user roles except Finance, however this will hide users who are also in HR...

    2
    Forum|Forum|6 months ago
    tniemanContributor ⭐️

    Bulk API Webhook for Profile UpdatesOpen

    We have over 60 profile fields.  We have set up a webhook to get updates on Profile fields to sync back to Salesforce.  When a new user is created the webhook sends a payload for each of the profile fields (60+ individual payloads for one person).  We are only interested in 5 of those 60+ fields.  Can a webhook be added to send a bulk update? One payload per user, and include any field that was updated.  This would greatly simplify the API processing. 

    1
    Forum|Forum|6 months ago
    atwhite
    atwhiteHelper ⭐️⭐️⭐️

    Event attendees as Email audience optionOpen

    Most of our Community events are virtual, so our Events listings are set up as External Events. However, our in-person meetups use the Community Event option. It would be really helpful to be able to easily message registrants with Know Before You Go or follow-up information. At the very least, being able to create a user segment based on registration for a particular event. Based on this thread, there’s a significant workaround or lift required to do that currently; it would not be sustainable for us to use a custom role or badge for every in-person event. Currently, we’re exporting the attendee list and email them from a separate platform, but that creates an inconsistent experience and isn’t as efficient. Thanks for considering!

    2
    Forum|Forum|6 months ago
    atwhite
    atwhiteHelper ⭐️⭐️⭐️

    All Day Event optionDiscovery

    I’d like to ask for an “All Day” option to be considered as a field in the Event setup.One of the things we use our Community Event calendar for is to give our clients extra visibility into when our offices will be closed and Support teams reduced. To do that, we add company holidays as Events (timed to start at 12:00am and end at 11:55 pm), but as there’s no “all day” option, the result is then localized for people in other time zones, which can be confusing. For example, the Juneteenth holiday on 6/19 appears in Pacific time as 6/18 at 10pm. Thank you for considering this!

    2
    Forum|Forum|6 months ago
    mbuuck1Helper ⭐️⭐️⭐️

    Earn points for activity in private groupsOpen

    Recently, we discovered that activity within private groups does not earn points as defined in my community’s gamification settings. My request: All activity within a private group, including posting, commenting, and earning a “best answer,” should be awarded points. This behavior should be identical to the gamification system for these actions in public community spaces.  My use case: We use private groups in our community for our power user engagement program and beta testing. Gainsight’s official reasoning for this behavior is that “this could be seen as unfair to users who are not allowed to participate in such private groups.” However, by definition, the activity in each is meaningful, substantial, and point-worthy. Users who are in those groups still need to be recognized and rewarded for the value they did create, which is not negated by others who don’t participate in those groups. 

    1
    Forum|Forum|6 months ago
    Suvi Lehtovaara
    Suvi LehtovaaraHelper ⭐️⭐️

    Notification center: show private messages also in the profile iconOpen

    Now that Notification Center has been launched, the notifications of new private messages are only shown in the Notification Center.In the Notification Center they easily get lost and mixed up with other notifications → please bring them back to the profile icon :)

    5
    Forum|Forum|6 months ago
    lindsey.neff
    lindsey.neffContributor ⭐️

    Gamification: Organization of BadgesOpen

    As the number of badges that we have grows, it would be great to be able to organize them into categories and/or archive the badges that are no longer available.  We have run some challenges in which participants can earn limited edition monthly badges, and we’d like to be able to archive them so they no longer show up on the main list, but still appear on user profiles.

    1
    Forum|Forum|6 months ago

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