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    5795 Ideas

    KLQualified
    KLQualifiedContributor ⭐️

    Ability to exclude content from AI SummaryDiscovery

    We have several support articles in our knowledge base that rely on examples pretty heavily, and we have seen a few times where the AI Summary includes specific instructions from the examples, rather than general instructions about features we are using.  I would love to be able to exclude articles from being used in the RAG for the AI summary where we know that they are likely to run into this issue, or otherwise provide feedback to the AI that would reduce this kind of answer.

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    CC Admin
    Forum|Forum|13 days ago
    danielwal_coco
    danielwal_cocoContributor ⭐️⭐️⭐️⭐️

    Add a button object in KnowledgebaseOpen

    We distribute software through our kbase as download links. To make it “prettier” and more user-friendly, in the past (previous kbase platform), I was able to do both of these:1.) I could format a piece of text as a button “class” which turned it into a graphic with the text as the button’s label - very desirable because it could be used for any purpose. (Suggestion: add a “button” function to the editor that would transfer selected text into a button with properties such as rounded corners, color, font, etc., and of course a link to whatever one wants the button to do...).2.) I could insert an image file and make it a link to download an installer (or even a link to any URL, for that matter). In GSKB, clicking on an image opens the image...not very helpful. (Suggestion, if an image is associated with a URL, that should supersede the functionality to open the image, or remove that “open image on click” functionality altogether, it’s very odd - images should just be images, not clickable unless they have a URL associated with them.)

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    Forum|Forum|16 days ago
    NEOGOV Tom
    NEOGOV TomContributor ⭐️

    Introduce Native Blog & Podcast CapabilitiesOpen

    I’d love to see the Gainsight platform evolve to support native blogs and podcasts directly within the platform — not just as linked external content, but as fully integrated community-driven media experiences.Communities today are more than Q&A forums — they are dynamic content ecosystems. Adding native blog and podcast capabilities would allow brands to centralize thought leadership, storytelling, and knowledge-sharing in a way that drives both engagement and long-term value.The OpportunityMost companies using community platforms today:> Publish blogs on their marketing website> Host podcasts externally (Spotify, Apple Podcasts, etc.)> Share links back into the community> Fragment engagement and analytics across toolsThis creates:> Disconnected conversations> Limited SEO compounding> Fragmented member journeys> Missed opportunities for structured knowledge captureBy introducing native blog and podcast functionality, Gainsight could enable customers to:> Host executive thought leadership directly in community> Publish customer stories and case studies> Feature subject-matter experts> Highlight superusers and advocates> Capture podcast conversations as searchable knowledgeThis strengthens the community as the central hub of engagement, not just a support channel.Why This Matters StrategicallyFrom a community lifecycle perspective:> Blogs drive rational engagement (deep reads, comments, shares).> Podcasts drive emotional and relational engagement.> Together, they increase both passive and active engagement behaviors.Integrated media also:> Improves SEO footprint> Extends time-on-platform> Encourages member-generated content> Provides new gamification opportunities (top contributor blog badge, featured guest recognition, etc.)This aligns beautifully with modern community orchestration models where content, conversation, and knowledge creation reinforce each other.What “Native” Could Look LikeBlog Capability> Dedicated blog content type> Rich formatting and embedded media> Author profiles tied to community reputation> Tagging aligned to existing knowledge taxonomy> Featured content carousel on homepage> Analytics integrated into community reportingPodcast Capability> Native audio hosting or embeddable player> Episode pages with:> Show notes> Time-stamped highlights> Comment threads> Downloadable transcripts> Ability to auto-generate searchable transcripts> Subscription/follow functionality> Featured guest badges tied to member profilesBusiness Benefits for Gainsight Customers> Centralized engagement hub> Reduced reliance on third-party publishing platforms> Stronger brand control> Unified analytics> Improved knowledge retention> Stronger community-to-advocacy pipelineThis would position Gainsight Community not just as a support forum — but as a full-scale community content platform.Phased Rollout SuggestionPhase 1: Native blog modulePhase 2: Podcast episode content type + transcript indexingPhase 3: Advanced media analytics + gamification integrationClosing ThoughtThe most successful communities are not just reactive (support-based) — they are narrative-driven.Giving customers the ability to publish blogs and podcasts directly inside the community platform transforms it into a living, searchable, multi-format knowledge ecosystem.I’d love to hear how others would use this capability.

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    Forum|Forum|16 days ago
    emiller
    emillerHelper ⭐️

    Change Best Answer label from "Solved" to "Answered"Closed (Won't Do)

    Please change the best answer label from “Solved” to “Answered” or allow us to configure the word we want to use.  The word “solved” is counterproductive to running our community as a peer-to-peer forum and not an official support channel.  Product break/fix issues are often reported but cannot be “solved” via the community.  It is important to us to be able to mark official employee responses as a best answer as they do represent the best advice we (Marketing team) can provide in that forum.  Our members frequently complain about the “Solved” label and the negative sentiment it generates could be easily avoided with a simple label change.Examples of “best answers” that we want to mark:Referring a customer to support when the issue they brought up cannot be addressed via the community, sometimes with guidance around the best way to expedite their case Confirming that a known issue exists and will be fixed soon. We don’t always have the ability to come back and post when it is fixed. Confirming that a product gap exists (feature not available), with or without a workaround.  When the answer is that we have passed along their feedback to the product team, members complain that it should not be marked “solved” until we add the feature they want. Providing advice, help articles, etc as a starting point when the customer may still need further assistance from support We need a best answer to reflect the outcome of the question and not the outcome of the issue that is the subject of the question since most of the time, the issue is resolved via other channels.

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    Forum|Forum|16 days ago
    mitchell.gordon
    mitchell.gordonHelper ⭐️⭐️⭐️

    Add Additional Option When Editing A PollOpen

    Hello GS! I would like to please recommend the ability to add an additional option to a poll after the post is created. At the moment there is not a way to add an additional option. This causes us to delete the post and create another post. Ideally, this would not have to happen. Thank you for the consideration! 

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    Forum|Forum|16 days ago
    E
    EBrozioContributor ⭐️

    Preview Content Before PublishingClosed (Won't Do)

    Hi everyone,I’d love to see a preview feature for content in Production. Right now, when we create Articles or Product Updates, we can’t see how they will actually look before publishing. That means we first build everything in Sandbox and then recreate it in Production — which takes extra time and opens up room for mistakes.It would be amazing if we could preview New Content before they go live, so we can check formatting, links, and layout without making the content public. This would save time, reduce errors, and make publishing much smoother.

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    Forum|Forum|16 days ago
    JayS
    JaySHelper ⭐️

    Add ability to "open link in new tab" for CC topicsClosed (Duplicate)

    When adding a link into a Community article, there isn’t an option to check a box for “open link in new tab.” In GainsightPX, there is a checkbox when creating a link. It would be great to have that option so we don’t have to resort to third party scripts or editing the code view.

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    Forum|Forum|16 days ago
    Kati Viscaino
    Kati ViscainoContributor ⭐️

    Separate product lists for Product Updates and IdeasOpen

    Right now, the same ‘Product Areas’ list is used for both Product Updates and Ideas, which is creating significant challenges for our team.Our company’s Product Updates are designed to be high-level, so they require a more streamlined list of singular products. On the other hand, Ideas need to be structured much more granularly to properly capture and organize customer feedback.As we prepare to bring 18 additional products into the Ideas module, this misalignment is becoming problematic. Product managers have raised concerns about the resulting experience and the long list of categories that will appear under Product Updates with little to no content. From a community perspective, this creates a poor and potentially confusing customer experience.If it were possible to separate these lists in Control, allowing for distinct Product structures for Product Updates and Ideas, it would significantly improve both usability and overall experience.

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    Forum|Forum|16 days ago
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    Mette-rMContributor ⭐️

    Possibility to change author of contentDiscovery

    In our community some of the first topics (like welcome post, new to the community etc.) are written by a person no longer working with the community. I wish to change the author from her to me as I am now the person our members are interacting with and I would like them to see my face on the introduction threads and similar topics.   I think it would be great if one could change author between Community managers at least, so that we don’t have to delete and repost content if someone is leaving, or log in to multiple users and keep them active to make it more welcoming for members and to make sure we’re not missing pm’s etc.   Thanks, Mette

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    Forum|Forum|16 days ago
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    amarawABContributor ⭐️

    Post idea on a members behalf as an AdminClosed (Duplicate)

    We are using a customized external ideation form that we embed into the community. We find your form too limited. Once we review the feedback submitted to the external form and determine if it is elligble for the community, we then post the feedback on the community member’s behalf. Currently, this is only possible via API. Please add the ability to change an idea’s author, the way you can change a post’s author as an admin. Or, please add the ability to post an idea on a member’s behalf via the control environment. 

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    Forum|Forum|16 days ago
    Marina Perminova
    Marina PerminovaHelper ⭐️

    Report spam from the private messagesDiscovery

    Hi there,It would be convenient to have an option to flag spam right in private messages.Here is the comment from the community members - https://community.miro.com/lounge-area-61/spam-in-miro-community-2372

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    Forum|Forum|16 days ago
    Sylwia Ganiec
    Sylwia GaniecContributor ⭐️⭐️

    Follow a tagOpen

    The following option should also be extended to tags.Why? Sometimes the posts are created in a wrong place, category. Following a tag increases your chances of being notified about topics you're interested in.

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    Forum|Forum|16 days ago
    Thomas Deely
    Thomas DeelyContributor ⭐️⭐️⭐️

    I would like to allow members to follow a tagClosed (Duplicate)

    I would like to allow members to access topics of interest, such as AI is it possible to follow a tag? 

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    Forum|Forum|16 days ago
    jvdc
    jvdcExpert ⭐️

    Allow subscribing to public tagsClosed (Duplicate)

    Like it is now possible for users to subscribe to Products, it would be great if users could subscribe to public tags and thus receive notifications when a post (idea, question, conversation) mentioning a subscribed tag is made.Subscribing solely to a community is not enough, as a community might unveil many sub-topics for which users might not want to receive notifications about. So subscribing to tags will allow users to solely receive notifications on specific topics. For instance I might want to receive anything that has the tag “dashboards” and similarly, this would allow me to be alerted transversally, whatever the community it was posted in.

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    Forum|Forum|16 days ago
    revote
    revoteVIP ⭐️⭐️⭐️⭐️⭐️

    Product Updates feature and custom URLClosed (Duplicate)

    What: I wish that when using Product Updates feature we can customize the Product Update homepage and it´s URL.Example:Current URL https://community.com/product-updates/ URL in the future https://community.com/blog Or maybe https://community.com/communityblog Or something elseWhy: Insided doesn´t have own category and look & feel for the blogs. Because of that there is option to use Product Update feature for blogging. It isn´t the best solution but works pretty ok. When using Product Updates feature the URL is static, no matter how you use the feature.Our blogs are related to our products of course but there are other content as well so this https://community.com/product-updates/ URL is confusing for the people when using this feature for blogging.Also, our community isn´t in English so this static URL in English is even more confusing. 

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    Forum|Forum|16 days ago
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    mbuuck1Helper ⭐️⭐️⭐️

    Ability to edit URL for pre-built modules in Gainsight CCOpen

    Some OOTB modules in Gainsight CC, such as Ideas and Product Updates, have automatically generated URLs. It would be great to have the ability to customize these URLs to align with one’s chosen naming conventions. In my specific use case, Ideas and Product Updates are “product feedback” and “release notes”, respectively. I would like the URL to matching this copy that’s already on the page. Essentially, this would just mean the path could read release-notes instead of product-updates, for example. 

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    Forum|Forum|16 days ago

    Be able to view who liked a topic in ControlOpen

    In Control when you are viewing a topic, you can see the number of likes a post got but not who liked it (you can however see this on the front-end in destination). It would be helpful to have the same experience in Control so you can leverage that insight to create further conversation on a topic.

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    Forum|Forum|16 days ago
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    georgeayeContributor ⭐️⭐️

    Highlight Blocked KeywordsDiscovery

    Highlight blocked Keywords in control view.Use case: Moderators reads pending post can quickly identify blocked keywords when they are highlighted.  Currently, the moderator have to read the entire post and reference a block keyword to identity the word that is blocked. 

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    Forum|Forum|16 days ago

    Automate community activitiesParked

    One of my observations from a year of using inSided is the gaps the platform has with automation. Many activities are still largely manual, often require you to work with data sets from exports, or manually select users and reach out one-by-one and don’t help community managers scale their efforts. I’d like to see inSided invest in more community automation. Some examples:OnboardingYou can send a welcome email (per system emails) but little outside that. While we’ve gone off and built an evergreen onboarding via email, there is nothing that allows you to trigger a series of messages to onboard new members and make them feel welcomed and supported. There’s also no easy way to @ mention new members that have joined and pull them back to the community (highly manual today).Engagement and re-engagementThis is such a critical issue, but there is little in the platform to help here today. Whether that’s encouraging members to engage some or more in the community, making it easier to shout out and @ mention top contributors and new members that have joined, prompting members for feedback, effectively targeting members to take in events and/or resources, identifying and nurturing lurkers into contributors, or even supporting and encouraging active members to become champions. On the re-engagement side, nudging and re-activiating dormant members, or encouraging top contributors who have become inactive to get re-engaged. While you can “hack” some of this, it’s far from efficient.SurveyingWhile you can do posts and link out to a survey or run third-party tools to collect feedback (as we do in our community), there’s no great ways to gather feedback from members — whether channel specific or to understand member interests and needs.   

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    Forum|Forum|16 days ago
    Daniele Cmty
    Daniele CmtyHelper ⭐️⭐️

    Move comments to & from ideasOpen

     There are several ways to move content on the community.  But it is not possible to move comments to ideas. Use case:a user gives product feedback as a comment to a question. another user piggybacks on that and directly replies to that comment in order to discuss about that idea.i now want to convert the first comment into a new idea, and that would work.But i cannot move the second comment to that new idea.    

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    Forum|Forum|16 days ago
    tiffany.oda
    tiffany.odaContributor ⭐️⭐️⭐️⭐️⭐️

    Add additional filters to Ideas content page in ControlReleased

      It would be very helpful to be able to filter this Ideas page in Control by Author, Publish Date, and Last Activity. I know we can sort by the dates, but for example, if we are just trying to look at the ideas published in Q2, we have to go through the entire list and just select those ideas. Similarly with the Last Activity date, I know we have the ability currently to filter by Last Status Change, but sometimes we need more detail - when was the last response or comment on an idea, not a Status Change. 

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    Forum|Forum|16 days ago
    H
    Hannah BaileyContributor ⭐️⭐️⭐️⭐️⭐️

    Customize the callout colors within the knowledge-base articlesClosed (Won't Do)

    Have the ability to customize the callout colors within the knowledge base articles. 

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    Forum|Forum|16 days ago
    Ditte
    DitteHelper ⭐️⭐️

    (Manually) tag AI generated content as suchClosed (Won't Do)

    We're seeing an increase in AI generated content across our community. Some of those posts are factually correct, but often they're kind of 'misplaced’ without being 100% off topic.I'd love to be able to give our users the ability to instantly recognise those posts. Often it's not only topics, but also replies to questions and in conversations. At the moment we can only label articles, events, ideas, product updates etc, and only the first post.I'd love to be able to add a label to individual replies as well. Being able to instantly recognise an AI generated topic/reply gives more value to human generated content that has taken time and effort to create.In time it would be amazing to enable users to actively include or exclude AI generated content based on that label.Thoughts? :) 

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    Forum|Forum|16 days ago
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    AnitahgContributor ⭐️⭐️⭐️⭐️⭐️

    Possibility to have private Product Update categoriesReleased

    It would be useful for us to have the possibility to add private/hidden product update categories that are visible only for those we invite to see them. This would allow us to share product updates for custom made products and solutions in Product Updates as well. 

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    Forum|Forum|16 days ago
    Marina Perminova
    Marina PerminovaHelper ⭐️

    Actually move the original comment when merging ideas (and other UX improvements)Discovery

    Hi there,Some feedback about the new ideation module.Now:when we want to merge idea B to idea A, all votes are being transferred but anyone can still vote on idea B both ideas get a new comment for me (moderator) with the link to one another. Why is that? it is not possible to add an actual comment from idea B to idea A. Desired behavior when I merge idea B to idea A:all votes are being transferred a new comment from idea B is merged to the old thread (idea A) as it would normally do in any other category (remaining the original author) that new idea B post gets deleted just like it is happening in other categories. Idea B’s URL redirects to this comment in the idea A’s thread.

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    Forum|Forum|16 days ago

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