Product Ideas

5795 Ideas

alizeeVIP ⭐️⭐️⭐️⭐️⭐️

Support ISO 8601 date format (and others) in JO emails embedded reports date fieldsNew Idea

I’m working on a digital engagement journey (JO) which contains an embedded report in an email with a report that contains date fields.Everything’s fine when building. It displays per our locale preferences. And come email testing time. The date is displayed in US format in the email: mm/DD/yyyy. Needless to say that:The US format is NOT universal (it is used by a vast minority of countries) dd/MM/yyyy seems to be used across the majority of countries yyyy/MM/dd (and variants with hyphens) is the most universally understandable format, and happens to be, in its hyphenated format, the INTERNATIONAL STANDARD (ISO 8601) The US format is problematic whenever the day (dd) ranges from calendar day 1-12 (which can be confused with the month (mm)). How do you know what day and month the following date really is: 03/04/2026 ? Is it the 3rd of April or the 4th of March? So we have a product that forces the date format of a minority into reports that are embedded in JO emails. I am puzzled by the approach to default to a non-universal format.But more importantly, the product needs to be upgraded to support the majority of this planet.Allow us to choose date formatting in Reports that are embedded in emails. This is not a nice to have. It is a must have to communicate effectively with our customers, wherever they are, and without imposing a confusing date format onto them. If that cannot be done, the default MUST be the international standard. Not the minority format.

Forum|Forum|3 days ago

wscuphamabnormalContributor ⭐️⭐️⭐️

CTA Reporting and Cockpit - Inline Editing for Custom FieldsNew Idea

We currently are using CTAs to log CSM Sentiment Risks. On these CTAs we have a number of custom fields - drop-downs, strings, textboxes - to facilitate updating the status of the risk, indicate they have asks for other teams, and so on. These fields are used in managerial reporting to update the business on risks. The CSMs and their managers would have an easier time triaging and updating these CTAs if it was possible to have the custom fields be editable in-line in reporting and the Cockpit (Cockpit doesn’t even allow custom fields to be added to Views). However, I cannot add in-line editability to CTA fields in reports.See screenshot below where the custom CTA fields are in-eligible. The eligible fields are all Company-level fields added to a report on the CTA object. While I understand that Call to Action is a system field, it seems that there is a clear use case for being able to edit custom fields that are included in CTA layouts in reporting. We already field complaints on CTA maintenance taking too many clicks. It seems reasonable to be able to update these kind of fields in a tabular view similar to, say, a Scorecard Mass Edit widget.

Forum|Forum|4 days ago

Mithila JayalathHelper ⭐️

Upvoted IdeasNew Idea

Hi team,It would be great if we could have an option to filter the ideas that we have upvoted in the community.

Forum|Forum|4 days ago

kgodiselaGainsight Employee ⭐️

Auto populate AI Follow up action items task Assignee as OrganizerNew Idea

Customer NICE CXone has a requirement. For activities synched through AI Followup, in the AI Action Items, when adding a Task, the CSM has to manually set the Assignee.Instead if the system could auto populate the Task owner with the meeting organizer’s name as the default in the Assignee field, that would be apt. CC: @marionmungcal

Forum|Forum|5 days ago

SimonHContributor ⭐️

Passkey support for community member accountsNew Idea

We’d love to see passkeys as an option for members when they register for our community. As cybersecurity company, our members are particularly vocal about being able to use passkeys to authenticate and consider them table stakes for any website or application.

Forum|Forum|5 days ago

khumphreyContributor ⭐️⭐️

Add a User profile field that can be tagged (@) within a post or commentNew Idea

I run a “community champion” program within the Varicent community. Because our champions are high-level product experts with a wide range of specialties across our products/features, I’d like to easily @ tag specific champions based on their specialized knowledge. This would be made much easier if there was a user profile field that could be @ tagged within a post or comment. Adding structured, opt‑in skill and experience tags (e.g., plan complexity, reporting, data/integrations, scalability, governance, migrations, etc.) would make it much easier to reach out directly to Champions with relevant expertise—supporting peer collaboration.I initially thought this would be possible by creating experience-based user segments, but as far as I can tell, segments cannot be tagged within. a post or comment. I suppose adding this requested functionality to User Segments would also fit my intended user-case. If there is already an alternative way to achieve my intended result, please let me know!

Forum|Forum|5 days ago

darkknightExpert ⭐️

Remove "Please reach out to your Gainsight Administrator to request access."New Idea

Can we please remove all references to “Please reach out to your Gainsight Administrator to request access.” in the platform? And/or give us the ability to customize the message?!This generates unnecessary noise for admins, especially when fields or features are intentionally locked down.

Forum|Forum|5 days ago

jenlproHelper ⭐️

Allow Real-Time Rule Events Based on Custom ObjectsNew Idea

I have a use case where we have a custom, low-volume object called Value Case which we use to track customer-reported ROI. We have a stage-like dropdown field on this object, and we need to keep track of each record’s stage movement. For example, if a record is saved on creation in Stage 1, and later the record is modified to Stage 2, we need to be able to see which date the record moved from Stage 1 to Stage 2. However, we anticipate there being several fringe cases or human errors that cause Stage 1 to move to Stage 2 and back to Stage 1, OR for Stage 1 to move to Stage 3 accidentally, when it should move to Stage 2. We want to use Real-Time Rules to capture the movement in (close to) realtime to store this movement in a custom object called Value Case Revision Dates. Given the current limitations on realtime rules, we are only able to configure these rules using limited Internal Events as the trigger: Company, Call to Action, CS Task, Relationship, and Relationship Type. For Real-Time rules to truly be impactful for our organization, we would need the ability to run them based on custom object events.

Forum|Forum|5 days ago

SC-ChellieContributor ⭐️

Allow bulk upload of single-day live training eventsNew Idea

Hello, Skilljar team. My company runs the same vILT 5 times per week practically every week, to cover ~350 learners per month. It would be extremely helpful to be able to create these events in Skilljar in bulk via CSV for the year as opposed to cloning individual events in the UI.

Forum|Forum|5 days ago

aaronhattonHelper ⭐️⭐️

Add the ability to create contact records from a timeline entryDiscovery

It would be great if I could add a new contact from Timeline entries. The contact I am trying to add as an external attendee doesn't exist so now I need to go back to people, add them, then try again (less likely to do that). If I could be prompted to add the contact, fill in any fields required and hit save, then continue doing my timeline entry, it could help ensure proper record keeping

Forum|Forum|5 days ago

RevantContributor ⭐️⭐️⭐️⭐️

People Maps on R360New Idea

Instead of creating a sub-hierarchy map at Company Level it would be good to have the dedicate people map available at the relationship level Link to the discussion

Forum|Forum|5 days ago

Christa BrownContributor ⭐️⭐️⭐️

2-way Jira IntegrationDiscovery

Our product team is looking for 2-way integration with Jira to be able to use the Ideation module effectively with our existing internal Jira product development process. As a minimum, we would like to be able to update the status in our community from Jira.

Forum|Forum|5 days ago

bbovacontiGainsight Employee ⭐️

Allow updates to the Action Execution Schedule within programsNew Idea

Having the ability to update the ‘Action Execution Schedule’ on a program that was published would allow admins to fine tune their programs instead of having to clone / re-create them. For example, if a program is published and has a schedule to send emails Monday - Friday, but they realize that emails at the beginning or the end of the week tend to get overlooked or missed more often, being able to remove that day from the schedule would be helpful. Instead with the current setup, they have to clone or re-create the program all together just to make that adjustment.I do believe this would be a welcome update to the edit capability within JO!

Forum|Forum|5 days ago

tim_23349fContributor ⭐️⭐️

Date field Gainsight SurveyNew Idea

I'd like to be able to have a recipient answer a survey question with a date. i.e. The question is "can you give us an estimated target completion date?". I'd like to be able to collect a date object from that response so I can trigger time-centric CTAs. I'm collecting a text field now that at least gets me the info but if I could collect a date field I think I could take it a step further.

Forum|Forum|5 days ago

DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️

Consolidate all Email Subscriptions / Preferences in Profile SettingsOpen

A user reached out to me said he’s not receiving email updates from our community. In replying to him, I realized that the places he should check his settings are fragmented. Most settings are under profile settings, but not all Product Update subscriptions are completely separate Event Notification subscriptions are completely separate Each Forum Subscription is separate on the forum category pageThis idea is holistic feedback that it should be possible to manage all of these in one profile settings page. Within that is probably two core ideas: Product Update and Event subscriptions (#2 and #3 above, as well as any others I may be missing) should be added to profile settings (#1 above) and changes to subscriptions should be bidirectional (if you unsubscribe on one page, the setting updates in the other like with unsubscribe variables) Forum Subscriptions should also be able to edited from profile settings. Perhaps a multi-select drop down of the available forums and which they want to subscribe to, similar to the pick list within the Dynamic Content Widget.

Forum|Forum|6 days ago

GracePContributor ⭐️⭐️

Add Smart Trackers to Gong integration logging to timelineNew Idea

Gong recently released Smart Trackers, however these are not currently available in the Gong integration into the timeline. I am requesting that Smart Trackers are pulled into the timeline entry much like the keyword trackers are today.

Forum|Forum|6 days ago

darkknightExpert ⭐️

CS: Enable Copilot AI Key Definitions for Scorecard and RelationshipsNew Idea

Copilot Key Definitions currently support a defined set of objects: Company, Call To Action, Task, Success Plans, Activity Timeline, and User Objects.Scorecards are not on that list (although Copilot doesn't appear to know that - unsurprising): What is surprising, however, is that I’ve been told to submit this as an “enhancement request/idea” in the community.How is this not already on the roadmap for Key Definitions!?Key Definitions need to work fully with Scorecard data—not in a limited "basic queries only" capacity, but in a way that reflects how Scorecards are actually used by customers day to day.For that matter, Key Definitions should work with every major Gainsight Standard object, (as well as Custom Objects and Data Designer objects, if those are also not on the roadmap) Key Definitions exist to give Copilot the business context it needs to interpret user questions accurately—translating your organization's data language and logic into consistent, relevant responses. This should include all major areas where we need to provide said context.

Forum|Forum|6 days ago

jagadeesh_kumar_paidimarriHelper ⭐️⭐️

Prevent inactive users to be available as internal attendeesNew Idea

Hi Team, Posting this request on behalf of customer. Currently we are allowed to search inactive users and we are able to add them as internal attendees to activities.Currently we are searching whether the user type is internal or not and are not having any additional filter while displaying the internal attendees.We have below feedback from one of our customers and wants to restrict the search to display only active users.Feedback from customer:While I see the logic in including inactive users who may be relevant, the execution of this is flawed. The correct behavior would be to prevent adding these inactive users to any new activities or journeys once they are inactive.Currently, the system allows the same activities for active and inactive thereby making no differentiation. It causes more harm than good. I have processes going to users who are no longer with the company and we only find out once the harm is done.

Forum|Forum|6 days ago

lfabbroContributor ⭐️

Notification to approve a postDiscovery

I find it odd that there are no email notifications when you need to approve a new post or response. We will be moderating all posts to start with but it means we’re going to have to have the control panel up and watching the pending queue constantly. Please can we get an email notification to alert us to log in?

Forum|Forum|6 days ago

mditucciContributor ⭐️⭐️

Please fix the broken links from ideas portal when copied and pastedNew Idea

I really cannot believe that the links from the ideas portal (when you copy them from the browser) break when copied and pasted and instead of having dashes (-) they are replaced with %2D. This has been an apparently known issue for years and it just feels crazy that it hasn’t been fixed yet. Do other people have this? Link in browser: Link when pasted: I then have to manually replace the errors if I want that link to work or use a find and replace. I don’t understand. Very weird, very crazy.

Forum|Forum|6 days ago

JaySHelper ⭐️

Allow an Article to be tied to multiple categoriesOpen

We would like to be able to have one Article in Community tied to multiple categories.For example, if we have one document about Topic A we’d like to be able to say that document should show in Product 1, category 1; Product 2, category 1.Currently to have the same content in both places means we have to duplicate content, which makes management of content (to keep everything current) a nightmare.Please let me know if I need to clarify this idea further.

Forum|Forum|6 days ago

Erik_Contributor ⭐️⭐️⭐️⭐️⭐️

Make quotes link back to the original postOpen

The quote functionality on communities is rather basic. Would it be possible to improve it with some link capabilities? So that when you quote someone, you can click a part of the quote to go directly to the reply the quote came from? This would be very helpful in long topics where a user might quote something from a few pages back. Or when someone wants to quote a reply from a different topic altogether.

Forum|Forum|6 days ago

Grzegorz ByrskiContributor ⭐️⭐️⭐️

Adding 'Updated Date' to Posts for Better TrackingDiscovery

Hi Gamechangers,I hope this message finds you well. I'd like to propose a small yet impactful feature that could enhance our community's experience. It's about adding an 'Updated Date' to each community post, alongside the existing 'Created Date'.In our line of work, keeping content current is crucial, especially for resources like release notes that are periodically updated. An 'Updated Date' would not only help our community members quickly identify the most recent content but could also improve the relevancy of search results.This feature would be particularly beneficial for us as we strive to provide our community with the most up-to-date information, ensuring they have access to the latest changes and updates.Thank you for considering this addition. It's a step towards making our community more informed and our content more accessible.Warm regards,Grzegorz

Forum|Forum|6 days ago

Folkert ZiggoContributor ⭐️⭐️

Change the publish date of topicsDiscovery

On our community, we sometimes write and publish a huge amount of new topics. These are temporally hidden behind a invisible category, written, reviewed and finally the whole category will be published for all users. Our latest example of this is the Formula 1 category, where my colleague Michael did a lot of work.On our Community we also have a 'latest topics' selection. Many users use this to reply to the latest topics. The topics in the new category are written a few days ago. Because of this they will not show in the selection of latest topics. That is why we want to adjust the publish date of any topic to mark them as 'new'.This way we can indirectly influence the latest topics and increase the user flow to topics we want.A workaround is to make the topics on the date we want it our content to become 'live'. Tough this is quite a huge job containing a large amount of copy and pasting, recreating tags, assigning topic, deleting the old topics etc etc.Wordpress.org has the option to do this when logged into the back-end. I'll add an image below to show what i mean.

Forum|Forum|6 days ago

JurgenHelper ⭐️

Control: Mark as unreadDiscovery

When you filter 'Status: new reply' and you open a topic accidentally, the topic is removed from this filter. I'd like to be able to mark such topics as unread.

Forum|Forum|6 days ago

Idea Pipeline

Filter by idea status

Filter by product area