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    Idea Pipeline

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    6158 Ideas

    Maxime_MContributor ⭐️⭐️

    Text editor - unlink optionNew Idea

    Would it be possible to add an unlink option in the text editor?At the moment, when we copy and paste content, links can sometimes be added unintentionally. Removing a link is not very straightforward, so having an icon similar to the one attached would make the process much easier. 

    0
    Forum|Forum|1 day ago
    Zita_L
    Zita_LContributor ⭐️⭐️

    Better control over suggested related topicsNew Idea

    The current Related Topics widget does not always surface the most relevant suggestions, and in some cases it seems to rely too heavily on keyword matching rather than true topic relevance with tagging. We would like the ability to better tune the widget so it shows more relevant content. Ideally, we should be able toprioritize threads with best answers, exclude specific content where needed, and adjust the matching criteria and favor tags instead of title matching.Having that level of control ourselves would be the best option, as it would make the suggestions more accurate, more useful, and better aligned with our community needs. 

    0
    Zita_L
    Forum|Forum|1 day ago
    Zita_L
    Zita_LContributor ⭐️⭐️

    Code wrapping in code blocksNew Idea

    The current line wrapping behavior in code blocks can be confusing and can disrupt the layout. When a long code line wraps visually, it still keeps the same line number, which may not match user expectations. For users working with code, it would be helpful to have a clearer option to control wrapping, such as disabling line wrap or using horizontal scrolling by default for code blocks. This would make code easier to read and preserve formatting more predictably.

    0
    Zita_L
    Forum|Forum|1 day ago
    Zita_L
    Zita_LContributor ⭐️⭐️

    Exit code formatingNew Idea

    The current code formatting experience in the forum editor is hard to control. If code formatting is applied, it is difficult to exit, and there does not seem to be an easy way to remove or toggle it off once applied. The workaround requires multiple manual steps and it creates extra friction for users, especially in a developer community where inline code formatting is used frequently. We received the feedback from our members that they need to add a placeholder just to exit code formatting mid-text.A preferred way would be to add a clear and simple way to exit code formatting, toggle it off, or switch back to normal text without requiring multi-step workarounds.

    0
    Zita_L
    Forum|Forum|2 days ago
    t.nelsonContributor ⭐️

    Filter CTA Status Options by CTA Type in Associated Records ReportsNew Idea

    Current behaviorWe use a Cockpit Associated Records report to allow CSMs to update CTA-level and Associated Person fields from a single view. When the CTA Status field is editable in this report, the dropdown displays all CTA status values configured in our Gainsight instance - not only the statuses mapped to the CTA type for that record.If a CSM selects a status that is not mapped to the CTA type, Gainsight rejects the update and displays a technical error:“StatusId cannot be updated :: Error: Invalid picklist(s) - StatusId - please provide one of: [applicable statuses]”Gainsight Support confirmed that this is currently expected behavior and that CTA Status options cannot be restricted by CTA type at the report level.Requested enhancementAssociated Records reports should dynamically filter the editable CTA Status dropdown based on the CTA type of each record. CSMs should only see and be able to select statuses that are valid for that specific CTA type.If dynamic filtering cannot be supported, an interim improvement would be to:Disable invalid status values in the dropdown. Clearly identify which statuses are applicable. Replace the technical StatusID error with a user-friendly validation message before the update is submitted.Business impactDisplaying invalid options creates a misleading editing experience: the interface presents a status as selectable even though Gainsight will not accept it. This causes avoidable errors, confuses CSMs, and reduces confidence in editable reports.Because Associated Records reports are designed to streamline updates across related objects, requiring users to know the underlying CTA-type mappings undermines the efficiency of the report. It may also encourage users to leave the report and update each CTA individually in Cockpit.Filtering the available statuses would:Prevent invalid updates before they occur. Reduce CSM confusion and administrative support requests. Improve data quality and adherence to CTA workflows. Make Associated Records reports safer and more practical for inline editing. Create a consistent experience with the CTA type and status configurations already established by administrators.The report should honor the same CTA type-to-status mappings that Gainsight validates when the update is submitted.

    0
    Forum|Forum|2 days ago
    NEOGOV Tom
    NEOGOV TomContributor ⭐️⭐️

    Add a "resize handle" to the bottom-right corner of rich text editor fieldsNew Idea

    Add a standard "resize handle" in the lower-right corner of rich text editor fields, allowing users to drag and resize the editing area as needed. Ideally, the editor would remember the user's preferred size during their current session.

    1
    Zita_L
    Forum|Forum|2 days ago
    jvdc
    jvdcExpert ⭐️

    [notifications] Notify for everythingOpen

    In a user's notification settings, it would be good to have the option to also be notified for everything, whatever the subscriptions.

    2
    jvdc
    Forum|Forum|2 days ago
    EdwinmContributor ⭐️

    Ability to message multiple members at once "Group Messaging"Open

    We recently received a request from one of our community members asking if it would be possible to have the ability to send a “group message”. Instead of messaging individual members, forming a group of members and messaging them all at once. 

    2
    Forum|Forum|2 days ago
    Sanne van Opstal-Brakel
    Sanne van Opstal-BrakelHelper ⭐️

    Have the option to open of close segment groupsOpen

    We have created a lot of segments to keep track of our audience / members. We use them to keep track of daily sign ups (only now in the launch period), but also ranks, active vs dormant users. But also create segments for user groups, how active people are etc. So also for reporting options. Because of this we also have created a lot of segments and thus groups so that we can order our segments properly. But because of all these segments, our segment page has become very long and not easy to search/look through. What would be very helpful is if we can open/close/expand a group within segments, sort of that it folds open (or close). 

    2
    Forum|Forum|2 days ago
    tiffany.oda
    tiffany.odaContributor ⭐️⭐️⭐️⭐️⭐️

    Zendesk Federated Search - allow "Sections" advanced filterDiscovery

    Currently the Zendesk Federated Search integration allows for advanced filtering by Category.  Zendesk Categories are typically high level and then have “Sections” (what inSided would probably call Child Categories if we’re following the same structure and nomenclature). Similarly, clicking into a Section leads to a URL with /sections/[SectionID] (e.g. /sections/12497613). To allow for more detailed advanced filters, it would be very helpful if the Zendesk Integration also allowed for filtering by Section ID number, in addition to the existing Category ID number.  

    4
    Aleksandra
    Forum|Forum|2 days ago

    Change Productboard integration so it pushes entire thread no individual item in threadClosed (Won't Do)

    For the Productboard integration it would be helpful to be able to push an entire topic thread, not just a single topic within. In our case, our PMs and teams using Productboard would benefit from full context not just individual pieces (and ya they can get that full context via the title link in Productboard but they’d rather have it in the details pushed over in the note)

    7
    Aleksandra
    Forum|Forum|2 days ago
    AndrewK
    AndrewKHelper ⭐️

    Allow MCP to Retrieve Full Topic ContentNew Idea

    The MCP server currently appears to return only a search snippet for a topic, rather than the full conversation.We’d like the ability to fetch the entire topic/thread, including replies, so MCP-powered agents can do more than just surface partial matches.This would support use cases such as:Summarizing a full conversation Understanding the complete context and resolution Analyzing tone or sentiment across the discussion Recommending users who may be good resources based on the full content

    1
    Yoeri
    Forum|Forum|2 days ago
    mbuuck1Helper ⭐️⭐️⭐️

    Assign badges upon achieving rankParked

    Similar to this (very old) idea: I would like the ability to automatically assign a badge upon achieving a new rank. I would expect it to appear as an option within this menu: Use case: the same actions that we are incentivizing via points and assigning ranks for are also the same criteria that earn a badge. Essentially, when someone is active enough to achieve a “Level 3” top contributor rank, they also earn a “Level 3” badge. 

    1
    Forum|Forum|4 days ago

    Make it easier to locate a group on the groups pageParked

    It would be helpful to have some way to more easily browse and locate a group in a large number of groups.I’d like to have a list of groups by city or region (this might number in the hundreds over time) where our customers are and provide an easy way to locate a particular group. Right now I have to scroll through the list of groups and they only appear in order they are created. Three things would help here:FiltersOptions could include Tags or other custom variables (location, topic, role, audience) that could be added as metadata on a group SearchAbility to search for a group by name SortAbility to sort groups in other ways -- e.g. by name, by tag, by date added, etc. 

    6
    Forum|Forum|4 days ago
    GabrielDocuSign
    GabrielDocuSignContributor ⭐️⭐️⭐️

    API Request for Bulk Subscribing Users to CategoriesParked

    The goal is to create an API request for bulk adding users as subscribers to a category. This would come in handy when creating user journey paths through various community engagement programs.

    6
    Forum|Forum|4 days ago
    Kseniia
    KseniiaContributor ⭐️

    Feature Request: Audit log for Email Template historyNew Idea

    Hi there! At this point, we cannot review the history of all edits made to an email template. We can only see "Last Modified" and "Modified By" but not the trail of changes made to an email template since its creation or who made those changes. It would be extremely helpful if Gainsight Product Team would make it possible to see the audit log of all changes applied to an email template along with the datestamp and the username of who made those changes. Please consider adding this feature. Thank you!

    2
    angela_domenichelli
    Forum|Forum|5 days ago
    alizee
    alizeeVIP ⭐️⭐️⭐️⭐️⭐️

    Eliminate silent JO failuresDiscovery

    Hi allFollowing an interaction with support and a recent silent JO failure, would like to request they please disappear altogether.Scenario:Data set A is modified because some parts of it are not relevant to a region, which impacts custom fields and how they’re used in version criteria Email version filters are forgetfully not remapped/removed - the field shows as blank in versions Program is set to publish later - everything works, it shows as “scheduled” At publication time, program reverts to draftYes it sends an email, but it should just not allow you to save (just like it doesn’t when you have forgetfully not mapped email tokens in some versions). When I publish for later, I need to know now that something’s missing at this very moment, with an error message like we get for email tokens not mapped. Not in the middle of the night because I’m not there and that is why I have published it for later.I would also argue the default email should send anyway.In short: no silent failures or later failures. If something’s wrong, it needs to be in our face immediately.Last rant of the week, thank you ;).

    8
    angela_domenichelli
    Forum|Forum|5 days ago
    Gainsight Employee ⭐️
    bbovacontiGainsight Employee ⭐️

    Manual lifecycle events count as an InsightNew Idea

    We came across an instance where CSM’s are creating manual lifecycle events on the account directly in Staircase, but they do not seem to count as an Insight within reporting. While we understand that the focal point of this process is for everything to be automated, having the ability to create a manual lifecycle event for a QBR, but not have it considered an Insight creates a gap in the event a call happens but is not present in Staircase.

    1
    bradley
    Forum|Forum|5 days ago
    gunjanm
    gunjanmExpert ⭐️

    Pinning AttachmentsNew Idea

    A CSM brought a use case to me to allow pinning key attachments on the Attachments tab. I said the best bet is using Tags at this time, but I see the use case and thought I would drop it here.

    0
    gunjanm
    Forum|Forum|5 days ago
    steve_davis
    steve_davisGainsight Employee ⭐️⭐️

    Pinning Option For TimelineNew Idea

    I have a client request to be able to Pin things to the Timeline feature in GS. As timeline grows and grows it would be helpful to keep relevant documents pinned to the top of the page. 

    22
    gunjanm
    Forum|Forum|5 days ago
    LauridsPContributor ⭐️⭐️

    Remove "Ask the community" button while knowledge base category pages are loadingNew Idea

    Hello,When loading a knowledge base category page, users can briefly (depending on connection speed) see a “Ask the community” CTA, which then disappears again. Ideally, this button is not shown at all. Thanks,Laurids

    0
    Forum|Forum|5 days ago
    LauridsPContributor ⭐️⭐️

    Make activity feed show if a topic is read-onlyNew Idea

    Hi there,We would like to see a “read-only” visualization in the activity feed for affected topics.

    0
    Forum|Forum|5 days ago
    Maxime_MContributor ⭐️⭐️

    AI Tagging: Possibility to share more details to the toolNew Idea

    Currently, AI tagging suggests tags based on the content of a post. These suggestions may include both existing tags and new ones.To enable the feature, only the setting needs to be turned on.However, to help ensure the tool suggests the most relevant tags, it would be great to have a free-text field where we could provide additional context about which tags should be suggested and in what situations. This would be similar to the AI moderation tool’s code of conduct input.Providing more context to AI tagging could improve the relevance and accuracy of the suggested tags.

    0
    Forum|Forum|5 days ago
    Maxime_MContributor ⭐️⭐️

    Threaded replies & too many clicksNew Idea

    Hello everyone,Would it be possible to adjust the potential threshold for how many threaded replies are displayed, whether they are level 1, 2, or 3?At the moment, we often need to click “Show X more replies” to view all responses, and sometimes it takes as many as three clicks to reach the end of a discussion thread.When this happens frequently, it can become frustrating for users.It would be great if we could manage the number of replies automatically displayed for each thread without having to click on any buttons.

    0
    Forum|Forum|5 days ago
    logicalhare
    logicalhareContributor ⭐️⭐️⭐️⭐️

    Officially close a groupNew Idea

    You should be able to close a group without having to delete it or move its content. This allows groups to remain visible for posterity and makes it easy to archive them without the trouble of moving all the content somewhere else.

    0
    logicalhare
    Forum|Forum|5 days ago

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