Product Experience March 2026
This month we're giving a fan favorite a fresh identity, and shining a light on the moments your users are silently screaming at your product. Insights just got a whole lot more telling. Plus, community highlights, a customer spotlight, and office hours worth adding to your calendar.
Let’s dive in!😀
Knowledge Center Bot Renamed to In-App Hub
Gainsight PX introduces In-App Hub, the new name for Knowledge Center Bot — reflecting its expanded capabilities and alignment with modern in-app experience strategies. Along with the renaming, this update brings enhancements in analytics and localization to help you better understand adoption, reduce friction, and scale more personalized in-app experiences.
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Spot Frustration Instantly with Rage Clicks
Ever wonder where users are getting stuck or frustrated? PX now captures “rage clicks” to help you spot those moments.. A rage click is when a user clicks three+ times on the same element in one second. Now you can see when a customer is clicking frantically, and something in your product is broken or needs clarity.
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Are Your In-App Engagements Driving Real Impact?
Maximizing the value of Gainsight PX starts with using the right engagement at the right time. From guides that support onboarding and feature discovery, to dialogs for key announcements, sliders for contextual tips, and email campaigns for ongoing education — each engagement type plays a critical role in driving adoption. To be effective, focus on clear calls to action, concise messaging, proper segmentation, and mobile optimization — while avoiding common pitfalls like overwhelming users or poorly timed communications.
Discover how to design more effective PX engagements
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Managing PX Engagement Timing with JO
Jessica Adkins raised a question about managing PX engagement visibility when triggered through Journey Orchestrator, particularly in renewal scenarios where users may re-qualify after a period of inactivity. She explored how to handle cases where users haven’t seen an engagement within a certain timeframe and how audience rules can be used to manage this.
The discussion includes practical guidance on leveraging JO wait conditions and audience logic to better control engagement timing and visibility. A helpful thread to explore if you’re working with PX and JO for lifecycle or renewal messaging.
Check out the discussion and best answer
Analyzing Retention Trends in PX
Alistair Field explored ways to analyze retention trends across longer timeframes, such as comparing user activity between quarters.
A helpful approach shared by the community involves exporting user activity data and using external analysis tools to evaluate retention, drop-off, and segment users for targeted outreach.
If you're looking to go deeper with retention analysis in PX, this is a useful approach to explore.
Check out the discussion to learn more
PX Office Hours: Drive Adoption, Reduce Friction
Have questions about Gainsight PX or looking to improve adoption and engagement? Join our weekly Office Hours—open to all PX customers.
What to expect:
- Live answers from PX experts
- Peer discussions on real-world challenges
- Practical tips to optimize engagement and drive adoption
Recent sessions have covered topics like lifecycle automation, onboarding improvements, and gaining deeper visibility into product usage.
Register Now
Recording Available: Maximizing Business Impact with Effective Engagements in Gainsight PX
Missed the session? The recording is now available.
In this webinar, we explored how to use different engagement types in Gainsight PX — including guides, dialogs, sliders, and emails — to drive adoption, improve user experience, and deliver measurable business impact.
The session focused on practical strategies for designing effective engagements, such as using the right format for the right use case, keeping messaging clear and actionable, and ensuring proper segmentation and timing. We also covered common pitfalls to avoid, including overloading users, poor targeting, and lack of mobile optimization.
Overall, the session highlighted how a structured, thoughtful approach to engagements can help teams reduce friction, increase adoption, and create more meaningful user interactions.
Watch the recording to learn more