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All About Pulse

All About Pulse

Be part of the Pulse community all year round by discovering events, sharing your takeaways, and keeping the conversations going

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KatLeong

started this topic

Pulse 2025 IS LIVE! Register & Submit to Speak Today!

Big Ideas. Bold Moves. Vegas Energy. We're so excited to announce that Pulse 2025 will be hosted at Caesars Forum in Las Vegas, May 28-29, 2...

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lauren_olerichGainsight Employee ⭐️

posted in All About Pulse

Getting to Pulse Europe and planning your travel

Hello Pulse friends! We are extremely pleased to announce that the train strike, scheduled for 5th, 7th, and 9th of November is now officially suspended, as reported by RMT Union. For more information, please visit the BBC here: Rail Strike Update 🚊 🛑 Unfortunately, TFL will strike on 10 November, so we want you to have all the information possible. 🚗 For those of you that are able to travel into London by car, there is a car park opposite Tobacco Dock, with capacity for 615 vehicles.YellowPark - Wapping Ln, London E1W 2DA Spaces can be booked through their website. Daily pass: £15 per day 🖐 Please use this thread to enquire about RIDESHARE OPTIONS with other Pulse attendees who will be driving. 💭 For example “I’m looking for a ride from Brighton to Tobacco Dock, arriving the morning of 9 Nov.” Let’s help each other out! ❤️ We want to help you find your way to Pulse in any way we can, so email pulseeurope@gainsight.com and we’ll share our best advice. Links to help you plan you

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2 years ago

sethGainsight Employee ⭐️⭐️⭐️

posted in All About Pulse

CS Ops & Gainsight Admins at Pulse 2022: Know-Before-You-Go!

This post is for Pulse in 2022. If you’re looking for a later year, check your search results again! 🙂If you’re in CS Ops or are a Gainsight Admin, here’s how to get the most out of Pulse!MEET VIRTUALLY, TO RAMP UP TO MEETING LIVEThe “All About Pulse” area is live for the ramp-up to Pulse. Speakers got things started by posting about their sessions, including in the CS Ops track. During Pulse, we’ll be directing attendees here to post their questions, reactions, and ‘aha moments’. So, to get ready, create an account, put a pic and info in your profile, and post a comment about the one thing you most want to learn about this year. (This is the one area of Pulse that is open to people who have not purchased tickets.)TUESDAYPulse Academy Live (registration required) Gainsight 101: Gainsight Admin Foundations Gainsight Admin 200 Series Gainsight Admin Happy Hour 🍻 We’re thrilled to get admins together with the only other people in the world who can appreciate an elegant Bionic Query!

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2 years ago

revathimenonGainsight Community Manager

posted in All About Pulse

All things Social with Pulse 2022

In-person or virtual, you can always join the #Pulse2022 (USA) and #PulseEU (EU) conversation by[1] Join the Community [2] Download the App [3] Share on Social 🤝🏼 Register and participate in the ongoing threads in this All About Pulse space 📱Download the mobile app for an IRL experience of the event iOS Android #️⃣ Use hashtag #Pulse2022 (US) or #PulseEU (EU) to share conversations with the world on Social media See how @matthew_lind uses the app for a rich conference experience.The app is also available for the web. ---------------More at All About Pulse...🙌🏽🚨Choose the track of your choice and leave a question/comment anytime before, after or during any sessions.🚨Join all the catch-ups happening at Pulse.

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2 years ago

revathimenonGainsight Community Manager

published in All About Pulse

Pulse FOMO? Access all sessions here.

Pulse FOMO?We get it. 🤝🏻Unlock access to the Pulse Library and catch up on everything you missed!💥 Head to Pulse Library 💥

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2 years ago

Tammi DooleyGainsight Employee ⭐️

published in All About Pulse

TRACK: DESIGNING CUSTOMER JOURNEYS THAT DRIVE OUTCOMESBlog

Please use this blog post as a place to discuss your thoughts on the sessions and topics covered in the track 'Designing Customer Journeys that Drive Outcomes'. What did you find the most inspiring?DescriptionUnderstanding your customers and creating a connected user experience are key to delivering the outcomes your customers desire. In this track, our speakers will share tangible strategies that blend human touch and digital touch approaches that deliver value at every stage of the customer journey.

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2 years ago

PaulinaGainsight Employee ⭐️

published in All About Pulse

TRACK: SCALING MASSIVELY WITH DIGITAL ENGAGEMENTBlog

Please use this blog post as a place to discuss your thoughts on the sessions and topics covered in the track 'Scaling Massively with Digital Engagement'. What did you find the most inspiring?DescriptionDigital-first is the preferred way that most customers want to engage, and digital engagement is the only way to ensure no customers are ever ignored. Learn from customer success, product, and community experts on the best strategies to engage your customers and your community in personalized yet highly scalable ways.

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2 years ago

tonicolemanContributor ⭐️

asked in All About Pulse

Session Content Post Conference

Are the sessions being recorded? Will the recordings be available to attendees?Thank you.

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2 years ago

sethGainsight Employee ⭐️⭐️⭐️

published in All About Pulse

Treasuring Pulse moments here - tell us yours!

I feel you. I’m already missing the moments we had together -- learning, having fun, and just enjoying each others’ company!So, Instead of waiting around for another year of Pulse to happen, let’s recreate them here by sharing our favorite moments from it.It could be anything like:An ‘aha moment’ that you’ve taken back to your work Your favorite moment at the Puppy booth A new friend(s) you made at Pulse Which of our snacks you loved The funniest moment you can remember Your highlights from the virtual experience A session that made you laugh and learn at the same time Share a word of appreciation to someoneI’m sharing my favorite ones below! 👇Let’s share and revisit our favorites!

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2 years ago

revathimenonGainsight Community Manager

published in All About Pulse

Pulse 2022 Social Rockstars

#Pulse2022 Get creative on social✅ You Need to be Registered on this Community to participate So who’s the most social of us all? Share your #Pulse2022 moments on your social channels & the user with the highest social activity wins! Some clues to getting ahead in the game like @Revant_Amingad on LinkedIn & @Alex Farmer on Twitter 🔥: Share your thoughts, insights & takeaways! Take us on your Pulse peak moments! Rules for participation:You must be a registered user on this community Share a quick Quote from the sessions, post a selfie or a screenshot of a slide that rings a bell on any of your fav social platform and don’t forget to tag it with #Pulse2022 Bonus for those who participate in any of the All About Pulse conversations and then share 🙌🏼💥 We will be featuring our #Pulse2022 Social Rockstars after Pulse 💥 🔇In-person or virtual, you can continue to be a part of Pulse conversations everywhere!

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2 years ago

revathimenonGainsight Community Manager

published in All About Pulse

Pulse Party Photo Album - pictures, videos and messages

🔥This is your go-to space for that 1 epic Pulse Party🔥 Please use this space to save all the fun moments -- enjoyable, blurry, candid, posed - however you like it! 📸 You could:Share a selfie in your party outfit Tell us something about your look for the party Add in a fun caption to the picture(s) Your posse posing the letters PULSE Compliment looks of others in the comments Show us some of your best moves at the party and more…💥 Some moves i personally recommend 💥 Let’s gooooo! 🪩🎵

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2 years ago

nicksimardContributor ⭐️⭐️⭐️⭐️

posted in All About Pulse

Pulse Conference: A First-Timer Review

The following was written after the first day of Pulse 2022. I was asked by a couple of folks at Gainsight to share it here in the Community, so here we go :)————I'm sitting on a hotel balcony in San Francisco, overlooking a swimming pool. The air is crisp, the sky is clear. Why am I here, and not my home in British Columbia, Canada?The Zapier Community won a Gainsight GameChanger award, for Outstanding Community (we use inSided, a platform Gainsight acquired earlier this year).It's a team award, but only one of us could come to the Pulse conference. That person is me :)Ok, Now...the Pulse ConferenceI haven't been to too many conferences, but I gotta say that this one's done well! Today was Day 1 (it wraps up tomorrow) and I've got nothing but positive things to say.1) The Kick-Off KeynoteLights, music, enthusiasm, a panel of awesome speakers, and a Ted Lasso-inspired pre-recorded intro video starring various Gainsight employees. What more could you ask for?2) The SessionsSo many great

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2 years ago

CarapetersonHelper ⭐️

asked in All About Pulse

Congrats to the 2022 Gainsight GameChanger Award Winners!

The GameChanger Awards are designed to celebrate the Gainsight customers that never stop challenging the status quo when it comes to customer success and experience. All Gainsight customers were eligible to apply for the 2022 awards. The winners were decided by a panel of judges based on their quantitative and qualitative results/stories.The winnersTransformation Leader Award: Dealerware's EVP of Operations Melissa Terrell won the Transformation Leader award, which is given to a person who has driven material change in their organization by transforming customer success and product experience into a key driver of growth by leveraging Gainsight.Visionary Award: Seismic won the Visionary award, given to an organization that has mastered using 360 views, scorecards and advanced reporting to shift their teams from a reactive to a more proactive approach.Challenger Award: Okta earned the Challenger award, which is given to the organization that has not only risen to the occasion to take on

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2 years ago

CarapetersonHelper ⭐️

posted in All About Pulse

Congrats to the 2022 GameChanger Award Winners!!

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2 years ago

arobertsGainsight Employee ⭐️

published in All About Pulse

TRACK: DRIVING GROWTH CROSS-FUNCTIONALLY AND COMMUNITY-WIDEBlog

Please use this blog post as a place to discuss your thoughts on the sessions and topics covered in the track 'Driving Growth Cross-Functionally And Community-wide'. What did you find the most inspiring?DescriptionCross-functional priorities such as driving product adoption, increasing net-revenue retention, improving customer satisfaction, and driving advocacy need a unified approach across multiple teams in your company. It also requires effective digital engagement with your customer community. Hear from experts who will share their lessons on how to achieve this unified approach.

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2 years ago

CarapetersonHelper ⭐️

published in All About Pulse

In Person Networking at Pulse!

Can you believe we are just over a week away from Pulse? Not sure about you, but I’m FIRED UP for thousands of professionals in Customer Success, Product, and Community from across the world to learn, celebrate, share, and have fun in our own unique way.It’s been a popular request to meet other customers just like you and we wanted to create a space for you to set up some in person networking opportunities! Comment on this post with your interest area (Example; Digital lead CS, Community management. etc.) to meet folks who are trying to solve a problem just like you! If you have any questions, please reach out! CaraCustomer Advocacy Manager @ Gainsight P.s. Comment on post to continue to meet in person after Pulse. Let's form local user groups from your area if there are enough people interested.

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2 years ago

LizLee2022Contributor ⭐️

posted in All About Pulse

Value Milestones Will Change How You Think About Value

🛑STOP READING THIS if don't care about #value for your company or your customers. This won't be helpful. 🛑If you do care, this post will revolutionize how you think about value delivery. Who has encountered the following:1) A company thinks they are customer-centric but aren't (we all know or work for these companies)😬 2) Unconsciously or consciously tracking value delivery exclusively for the customer which has led to a "Yes" culture (hint: a party is missing here)3) An uphill battle proving the value of CS 🌋That's why we need... 🤩Value Milestones🤩#ValueMilestones: the intersection where vendor and customer BOTH realize value.By focusing on Value Milestones we remove the polarization of the industry that companies are either customer-centric or not. A #profitable middle ground is created where companies are able to focus on mutual value realization. 💰This is why focusing on Value Milestones (where both parties see value) is the next evolution in Customer Success strategies.If y

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2 years ago

revathimenonGainsight Community Manager

posted in All About Pulse

Pulse 2022 - Meet the Social Rockstars

🌟Presenting the Social Rockstars🌟🥁 Drumroll please 🥁 Thank you for the amazing participation everyone! Phew! It was a tough one with so many amazing insights and moments shared.💡All our social sharing spaces were buzzing with notifications! 🐝 Here are the folks that created the highest #Pulse2022 social storm🌪:@Naquiyah capturing her #Pulse2022 moments in a video @matthew_lind giving us a glimpse into the Matthew Lind Hall of Fame @ewilliams510’s detailed highlights from #Pulse2022...and other folks who have taken it beyond and kept the community engaged 🔥:@LizLee2022 ‘s valuable post on value milestones @sgage ‘s detailed session takeaways @SeanDonnelly sharing crisp pointers from the Digital Journey session The Pulse app was on fire too and @edleguizamo was the gamification rockstar on there! Congratulations to all our Social Rockstars! ⭐ - - - - - - - - 🚨Psst, We’d still love to see your Pulse Party Pics here & continue to learn more from your session takeaways too!

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2 years ago

sethGainsight Employee ⭐️⭐️⭐️

published in All About Pulse

TRACK: TURNING CS OPS INTO A STRATEGIC ADVANTAGEBlog

Please use this blog post as a place to discuss your thoughts on the sessions and topics covered in the track 'Turning CS Ops into a Strategic Advantage'. What did you find the most inspiring?DescriptionHear from CS Operations experts as they share best practices on a range of topics including building a CS Operations function, developing your post-sales operations strategy and roadmap, maturing and scaling your CS strategy to drive efficient growth.

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2 years ago

sethGainsight Employee ⭐️⭐️⭐️

published in All About Pulse

Aha! Your learning journal for Pulse 2022

There is so much to learn & share at Pulse! 🙌Please use this space to share your favorite insights and reactions you have taken away from any of the sessions.You never know who it helps :) P.S. You could tag the speaker or the track leader & give them a chance to directly know what you learned from their session!

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2 years ago