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When we create a new program in JO, the From and Reply-To emails are automatically populated by the email of the user that is creating the program at the time.  In many cases, you wouldn’t necessarily want that users’ email in those fields, as most outreaches would come from a business unit such as a marketing team.  I’m wondering if there’s any plan to allow us to set default email values for Programs in JO, to take this step out of the process for users creating programs and reduce the change of using the wrong email?

Could someone from the product team please respond to the 3 customers that have recently asked about an integration with Jira?  External community post here--> https://community.gainsight.com/gainsight/topics/jira-integration-possible  Thank you!

Hi team, One of our customers have brought into our notice a limitation where he had a custom date field and wanted to use the date field in the variant filter to choose which variant is to be selected according to date but was not able to access the date field there.  Is there any plan on having the ability to do so?Please share your thoughts. 

This came up while working on some other issue, so thought of sharing this! This is with regards to creating new field inside an object. When you add an object, the secondary “save” button doesn’t appear without having to scroll down when you use Chrome. It’s not obvious that an additional save is required as there’s no warning, asking -if you want to save prior to navigating away. I would like to make a feature request that the button appear on the screen without having to scroll and such a warning populate.

Currently, when you export the XLIFF file for an engagement, it exports just a blank file based off the base English engagement, rather than the existing XLIFF file. I believe the intended use case for re-exporting an XLIFF file is when the base engagement changes and thus the <source> tags (at least in XLIFF 2.0) change as well.However, our PMs are finding they frequently want to:Make small translation changes that aren’t based off changes in the base engagement. Make small changes to the base engagement that don’t require a full re-translation, just a few modifications to the XLIFF.This means that in order to avoid fully re-translating when we have a small translation or engagement edit, we have to maintain our own repository of our previously uploaded XLIFFs.We would like the option to re-export the currently populated XLIFF file instead of the blank one, as PX is clearly already storing them. 

After meeting with multiple User Groups at Micro Focus, we received requests to see if Gainsight could integrate with Whatapps or SMS.

This is a feedback I would like to share  on-behalf of one client. While listing the email for the notification, if you first copy/paste the list of email with leading or trailing spaces the system commits it with that email address and when email is triggered it gets bounced. Now, if you hit re-save, the system strips of the spaces and then commit that back without any space. Can we have the system do that in the very beginning not when we re-save it?       Initially - “  abc@gainsight.com”, “xyz@gainsight.com”  After re-save - “abc@gainsight.com”, “xyz@gainsight.com”

As it currently stands, the position of Knowledge Center Bot is relative to the button it is embedded to. There is the offset functionality, but my understanding is that it is limited as it is done via pixels. As different screens have different resolutions, the positioning would be different on every screen when using that capability. My team would find it useful to have the ability to  put it in 1 fixed position, relative to the screen (e.g., bottom right) instead of relative to the button.

Hi, I brought in a URL field from an outside data source and added it to Company, and the URLs are hyperlinked/clickable in both the original MDA and through the Company object. However, when I add the URL field to Unified Scorecard Fact reports, the URL is no longer clickable. Can this be improved upon by the product team? I’d love to not have to have different reports just because one field doesn’t function as intended. 

Hello Team, Can we retrieve the failed emails that were supposed to log to SFDC (when "Log to Salesforce" option is enabled). This is because once logging to Task is failed with “Apex CPU time limit” error, we are not able to login them again to Task in SFDC. If this cannot be done, can we update “Text body” in AO Emails object with token values instead of tokens.This would help multiple customers.   Thanks & Regards, Srikanth

Hi , One of our customers have reached out saying it is important for them to have the ability to add “%” in their new CTA Reason name as is the case in SFDC.As of now, it is not supported in NXT. Please share your thoughts.

I don't know if anyone noticed but in AO, we have the capability to personalize a send email box to say what we want. In order to track better the steps, we customize them as Send Email 1, Send Email 2, etc. particularly for our largest email chains. It would be great if we could customize as well the conditional wait boxes to document the test being executed. You might want to consider it for all the box types we can create.

Hi, Given Mobile app is going to be used by the people who are mainly on the road, the largest part being executives, it would be great to enhance it to add Dashboards and C360. My client specifically asked for this. Thank you.

My organization is using LogRocket for session replay, and is very heavily used by our PMs, UXers, Devs, QA, and Support. Apart from session replay, provides a lot of log information and captures detailed session history information from several modern tech stacks. In particular, its capture of action logs from Angular + NGRX has been useful. We would love to be able to have LogRocket integrated with Gainsight in order to tie user sessions with events tracked in Gainsight, and to be able to further use Gainsight as our primary customer success hub.

Posting on Behalf of a Customer.   It is desired to be able to individual filter the below components to accommodate for cases where a certain opportunity should not be considered as “Opportunity Missing Forcast”, without having to global filter affect the rest of the chart.   For example, some ops desired to shown in “Opportunity Missing Forcast” where forcast amount is null, rather than 0, which should not considred to be not be missing the forcast. Right now that box shows ops were Forcast Amount is 0 or null.  

Usecase behind this:   “We have reps updating the COVID impact using both a timeline entry, and via the dashbaord and I have a rule that updates the score based on tiemline entires as well. But because of that, it overwrites their dashbaord updates. So was looking for a record of the dashboard updates to sonsider both, and only update based on the newest one ”

I have an idea concerning report builder and rules engine regarding data filters that I find myself frequently assigning. For example, I frequently target accounts by adding filters like: Company Status = Current Customer Status = Active Stage = Live It would be neat if I could, in this example, create a filter called Currently Live and by assigning this one filter it would then assign the three detailed above. Just a thought.

You can add custom color pallets to MDA data and SF objects but not Data Spaces. Would be nice to see that become available. 

It would be nice if the character limit for picklist values was increased. We have run into cases where we want to sync over a SFDC picklist field but are unable to recreate the picklist values in Gainsight exactly because one or more of the values is SFDC is more than 50 characters.   This prevents us from being able to add these fields to our Salesforce Connector jobs. 

Customer wants to allow access or restrict certain users to have access to some specific UI View. They have certain use cases where we would need to restrict UI Views to limited users.

When multiple reports (for the same object) are added to a related list section on the 360 it would be really useful if we had the ability to re-order these. Currently I have to remove them and re-add back in the order I want them displayed (for example if I add a new one that I want at the top).   Thanks

I’ve done several changes to existing share 360 layout and in the process, I may have lost the link between the tile and the section.   First question: is there a way to link the tile to a specific section (report) in a lower section? If so, how do we do this?   I have three tiles: Cases, Bugs and Enhancements. I also have 3 corresponding sections (Cases, Bugs, Enhancements). When I click on any of these tiles, I end up in the Cases section section.   Thanks! Lyne

Hey Team, As of now we don’t have a way of viewing the CTA assignee when we click on the task assignee- We would be required to click back on the CTA to see the CTA assignee- Would it be possible to show both the Asignee’s at the same time when we click on a task? It could be even in the form of a field.

Scenario: User A only wants to receive private messages from users they follow User B accepts private messages from everyone User A doesn’t follow User B User A sends User B a private message User B can’t reply In this scenario User A wants to start a dialogue with User B, but is unaware that User B can’t reply due to the privacy settings of User A. Currently User A doesn’t get any messages that this limitation is in place, therefore expecting to receive a reply due to the fact they sent a PN to User B. We propose that when User A starts a dialogue with User B, the permission for User B to reply will be automatically enabled (or alternatively User A gets notified of the situation). We see a few options to do this: (Opt-In) When User A clicks “send”, a message appears: “You are not following User B. They will not be able to reply. Click here to follow User B”. User A can then eith

Are we able to allow Add/Update but not Delete?