Archive

Hello,  Currently, the mobile app requires re-login after 60 days of inactivity. I understand this is hardcoded into the app. I’d like to see if the product team is open to extending that window, as we have some infrequent users who’ve become frustrated with the login process (we are Okta SSO users).

LinkedIn is always sending me notifications of people's work anniversary and birthday.  I believe it would be a great idea to add these to Sponsor Tracking and include CTAs as well.

I know this has been brought up multiple times but wanted to add this to community to see if there is a future plan for it. There is a huge need for the ability to only have a rule update existing relationships, not upsert like it does today. Today, you run the risk of creating numerous relationships you don't want. I know there is a layer of complexity because your source object when loading to Relationship likely won't always have the SFDC Relationship ID - however, the action could possibly get expanded to what a Load to MDA action has today (insert, upsert, update). Then you could pick your identifiers if you have them.

Hi Team, I am posting behalf of a Customer, Whenever we are deleting the company form the gainsight, we are removing the depency records from the objects such as AO Participants, Survey Participants, and NPS responses but not from the Email Logs objects. Could you consider this request, so that it should delete all the email log records which are associated with that company as from the Email Logs Object automatically. Currently we are doing this request manually from the backend.

Hi All, I am a Product manager at Gainsight; my team works with Data management in Gainsight. We are planning a UX revamp and I would love your feedback.  What are the most common features you use in Data management? How often do you view the object graph? What data do you look for in the object graph? How can we improve your experience while creating and managing objects in Gainsight? What are the pain points when you create new objects and fields? Any other feedback that would improve your experience while creating and managing data in Gainsight? Thank you Preethi

Today, when an action card is displayed in Renewal Center the value of the impacted opportunities is displayed.  We’ve recieved a suggestion from our users that it would be nice to have both the value and count displayed in the card, so you can see how many accounts are impacted without having to open the list itself. They felt this would add additional value to the cards when leads or managers are trying to get a quick review/snapshot of their team’s renewals.

We would like to see an option, where the admin can setup a notification (pop up or small notification line) to inform users about issues or important changes in our GS instance. This would prevent several users sending in support requests.  

Hi all, A quick question around playbooks. We are looking at implementing new playbooks for our 2020 CS strategy.  One thing we want to do is be able to give decisions a bit like the below:   Q: Is the implementation by - A) Partner                                                      B) Our PS team?   If A is selected it creates one set of tasks, if B is selected if creates another set of tasks.   Hopefully that makes sense and any help is greatly appreciated.

I am posting this on behalf of Jeffrey Kirkpatrick. Is there a flag in the Unified Scorecard Fact table that identifies scores that have gone stale?

Right now, if there are multiple self lookups on an object like company, we can’t pull data from those directly without using a merge. The Manager field on the User object and Parent Company on Company  are the only ones that are expandable but the custom ones are not.

I created an engagement to highlight a virtual event in our product. I'd like to be able to show the engagement every week IF the user hasn't clicked on the 'Register Now' button. Is there a way to do this? In the Audience tab, you can select the engagement but then only have the option to target an event that it's been "Viewed" or "Completed". This would then leave out people who haven't seen it yet. Also, would "Completed" be tracking the custom button I added in the engagement or something else?

USE CASE: Currently in PX, While mapping the features to the Product Mapper, We have to select the exact scope i.e, “URL”.  It would be helpful to have the “Contains” option while adding the URL, it would be a very handy to have a contains option. Sometimes, It’s a bit hard to select/add the entire URL while mapping. **Currently We have only “Is” or “Is not” options**  Here is the reference image,     Thanks, Shireesha.

Speaking with a customer who would like to be able to target an email audience by using a CSV.   Use Case: The use case is that they sent an email to a list of customers (including multiple within an account) from Gainsight and had it come from the CSM. They want to follow up on that email with a GainsightPX notification (dialog engagement) to that same list of people–like a multi-touch campaign across channels for specific customers.    They would like to target this specific list with a notification when they log in to the product.

I think there are some improvements to be made in the Segmentation engine. Cannot do segments within segments.  This really limits our ability to manage custom audiences and merge them together as necessary for guides or other purposes. Can AND and OR criteria, but cannot do something like this: "target engagement to users who visited NewsCenter feature < 5 times within the last 30 days."  Can only do: "NewsCenter feature < 5 times", "Visited anywhere in product within 30 days". Thanks for listening!

I would like to trigger users to fill in 1 of our profile fields. My idea is to give specific users, based on profile settings, a notification by pop-up when they log-in for example. In my case it's to set attention on the profile settings, but you could use it for other referrals ofcourse.    In our case it's the profile field question: Do you like to receive Community news by e-mail?  In the past this question wasn't mandatory. I want to trigger the group again that says ‘NO’ to increase our newslettres userlist. 

Hi,  It would be great if we could add some extra tabs to the homepage. Currently, our customers find it difficult to stay up to date on community topics. They often use the recently active tab, but because ALL topics are shown in this tab, they still lose the overview… We think that creating different tabs with specific content would really help.  Here are some ideas on what kind of tabs would really help us and our customers:  Tab populair topics from previous week (most views and interaction)  Tab topics with no replies (this is quite similar to this submitted idea)  Tab recent knowledgebase articles (this relates to this idea)  Love to hear what you guys think about this …  Thanks! 

Hi In scorecard configuration page can we display all the scorecards that the respective measure/group is being used

Currently with email to timeline we do not support support aliases.  This is an important feature that needs to be possible as if a name or email address changes, you leave the user unable to use this feature with the new email.  

Our CS team has requested the ability to change the CTA associated with a Timeline Entry, and the abilty to link a CTA after the fact, if the entry was not already connected to a CTA.   This would allow CSMs to clean up their entries if they accidentally create an entry from the timeline, but mean to have it associated with a specific CTA.

Hi Team, I am posting behalf of a Customer. Customer wants to update the milestone type through rule. As per the current design, we are treating milestone type as one of the identifiers. We cannot update the milestone type. It would be really helpful if we have the option to update the milestone type through rules.

Use case: Customer has partner contacts that work on multiple accounts and therefore their email id is associate with multiple customers. If we do BCC, that will not work. Also, how do we associate same contacts with multiple customers?

Send ‘daily digest’ emails to a certain group of people, who automatically follow all companies and relationships. Currently, only option is to send this email manually for every relationship/company for each person, individually.      

Is there a reporting date function similar to Current and Next 3 CQ that will show me the LAST 4 quarters of data, monthly?  Something like "Current and Last 3 CQ"?  I need to create a rolling twelve month report, showing data monthly.  Last N Days (365, summarized by Month) is not working for me if I am not running my report as of a specific day.  Thanks!

Hi everyone, I'm looking for a way to remove the translate functionality from a survey in Survey 2.0. Is that possible? We'll be sending this survey to a select few and they don't need it or want to see the Select Language option. Thank you! Lucian

In doing some testing through more some preview tools, it looks like a user who views emails in text only isn't getting any content. Is there a way to control 'text only' content in CoPilot? Thanks, Elizabeth Adams