Archive

If Points earned could be added as a filter, this would be ideal for formatting the user overview and exports, including for the new Segments section.

This will be key for bulk actions being built for User Overview and Segments (in beta) improvements. Current state: Select all checkbox selects only the 10/25/50/100 on that pageDesired UX: Option to select ALL, free of pagination(Zapier has a good version of this when you are importing data into a Zap) Use case: User segments larger than 100, especially those upwards of 1000Impact example: I thought I had applied a custom role to all the pages in a 250+ user segment. A few days later, a support ticket revealed that I had missed a large number of the users in that segement. Likely because I assumed Select All had included them or because I missed the bulk action on that page of the segment.  

Is there a possibility of adding pronouns to a user's profile in the inSided Community? I think that including pronouns in a user profile is a simple step that can help create a more inclusive and respectful community. Adding pronouns to a user’s profile in a community forum can help create a safe and inclusive space for people of all gender identities. It allows others to address them correctly and respects their gender identity. It also signals that the community welcomes all genders and can help create a more comfortable environment for people questioning or exploring their gender identity. Additionally, it can help to prevent misgendering.

Presently the Clone feature function makes a single clone. The enhancement request is to add the ability to define a number of clones/copies made in the clone action to avoid repetitive clone/configure steps.  Imagine you have a menu that has 8 elements that are differentiated only by their selector value, e.g. menu-list-item=”save”, menu-list-item=”edit”, menu-list-item=”etc.” After mapping one of these, today you would need to clone this feature 7 times; the request is to be able to define a clone quantity to avoid the repetition 

Need:Can we generate a report of custom events/feature match grouped by account name and then by custom events / feature match.Usecase:The usecase here is to identify and compare which accounts (our customers) are adopting our products (and parts of products) well and which are not. In addition, we would also like to share feature adoption reports to key users of individual accounts (our customers).More info:Refer support ticket https://gainsight.zendesk.com/hc/en-us/requests/211883 for more context.

Would like to have the ability to remove View Contacts from the C360. We have View Related Contacts which works and we are using now, View Contacts does not work in our environment and returns an error message when being accessed. Gainsight Support agent confirmed that we are unable to remove View Contacts now. 

Hi Team, Posting this on behalf of customer.One customer wants the ability to re-order tasks which have same due dates and all the tasks are created manually.  Since the due date is same and tasks are manually created , it is not possible to control the order of tasks in this case to change the display order using default view layout. Use case: These are created by End user (CSM) who doesn’t have admin privileges to control the order of tasks or to create playbooks or templates. It will be helpful if we can give customers more free hand to control the order of display of tasks. 

Right now the articles in the knowledge center have no way to be scheduled, the current published on date/time is just informational, it would be helpful to have the ability to schedule articles, both start and end dates, to help manage freshness in the knowledge center widget.

I’ve noticed that when I search for templates in Gainsight Assist, it only searches based on subject line. Is there a way to make it search the text within the template? For example, I might want to talk about ‘calibration’, but my template isn’t necessarily called that.Thanks! 

Some other tools have global settings that allow you to indicate the maximum number of emails a single contact should get within a chosen time period, like a month. They can also be used for preventing a single user from getting multiple emails in the same day.  This would be useful for us in Gainsight for Journey Orchestrator emails. We have ongoing lifecycle campaigns that trigger at unique times based on the company’s stage, days to renewal, etc. We also have one-off campaigns like newsletters and educational webinar promos. Ideally, we would be able to set restrictions in Gainsight to prevent anyone from getting a lifecycle email and a one-off email on the same day and set a maximum per month. With a lot of programs running, it’s difficult to do this effectively in the query. 

Currently only sent and clicked actions are available to use as input from an Email Engagement to another Email engagement, it would be nice to be able to use the Opened action as input, the data is there because it is in the timeline from the user but not available as an action in the audience generator for an email campaign.

When feature backfill jobs fail, those failures aren’t reported anywhere that PX users can find. Users need to intuit that something is wrong with the backfill, and contact support for information. Backfill errors and failures should be surfaced in Admin Console, directly in Product Mapper, and/or email notification to admins, the way CS Rule failures are. This would increase visibility and reduce time to resolution for backfill issues.

When an answer to a question is embedded in the question, it saves you from having to scroll down to see the reply marked as the answer. However, it’s missing critical context about the user that provided the answer. It only lists the username “Answer provided by ddpancratz.” I’d recommend embedding the same features that appear for the topic author, replies, and topics within an activity feed: Username is linked to the profile Hovering over username shows short profile summary with rank, badges, stats, etc Avatar to the left of the username Rank shown to the right of the usernameThere are many use cases where this would be beneficial. Primarily, this information provides helpful context around the answer, often conveying trust in the answer itself. For example: If staff members have a special rank and/or avatar icon, it conveys an official/verified type of trust (ex. Answer is from an Insided staffer.) If certifications are shown in ranks and/or badges, it coveys a level of experience

When adding CTAs to Customer Goals, there’s a filter on top and it would be nice if I could make a default one (ie. show only Open CTAs). I haven’t found a place where to configure it. Did I miss it or should I open a new Idea? Thanks!

Hi Team, On rules for custom field mapping on multipicklist field, need to have the ability to load the multiple values for multipicklist field selection https://share.vidyard.com/watch/FprW83JQFGWf9pZqV9SybR

In NXT,  currently we are displaying the milestones for the report created on Activity Timeline object only when we add Company Name filter criteria.Due to this limitation , we are currently unable to display the milestone view in C360. Checked with the engineering team and this has been considered as an enhanced.Logging this post for product team review to check and add this to the future road map. 

Our customer success managers want the ability to associate multiple relationships with each other in a parent child manner for some of our global accounts.Does GS already have this ability or is it on the roadmap

Adding the ability for our clients to resize the bot screen to their liking rather than just small or large would help our clients view the content and do the learned activities within the content, rather than read it, close it out, then try to remember what they read. We do not link out to other sites where content can be on additional screens.

Presently, users can only create new Rating Performance widgets on surveys with status Active or Completed. Customer is requesting that status Paused be included in this set.

There are currently SO many different places to assign permissions. While we appreciate the ability to customize, it makes certain features/functions hard to manage. Our current dilemma is assigning object permissions for self service analytics to our viewer analytics users. We don’t want to open up all flattened objects to our full users (it would be too much), but also don’t want maintain both a permission bundle and group for the exact same set of users.First Ask:Ability to assign specific objects to permission bundles AND permission groups.Current Process Outlined:New user is added and included in our viewer analytics permission bundle. Now our user management team also has to navigate to data permissions and add them to a custom viewer analytics group (this cannot be automated as these users have different departments, titles, etc.). Second Ask:For this particular use case, we know we’re going to be adding new surveys. Currently, we also need to remember to manually add them to th

It will be good idea if we can get ability to view SFDC object field level dependencies as well as Data Designer dependencies listed on Analyzer. 

We use the S3 Export daily and we have a LOT of business partners using the survey responses for automated follow up, linkage to Customer Service cases, and general Client Health scores. One thing missing in this export for CSV is the [eventId]. The one thing necessary to determine a CSAT answer from today that is different from a CSAT answer from 6 months ago. (yes you can use the date to tell them apart, but when using them in a database, the eventId would be the unique key for each response. 

When I set the border radius for Cards in our community Theme, it doesn’t apply to the quick links widget. Thus, I have to remember to adjust the radius every time. I’m sure there are versions of this for buttons and other widget features too. Keep: The ability to customize widget styling with border radius adjustments, button colors, background colors, etc. Add: When something is set as a default in the theme (border radius, etc), apply that default on applicable widgets as well. 

Currently, copy and pasting items directly into the note field of Timeline activity seems to work intermittently. I would like to see the note field support thumbnail preview and download within this field.

[Product areas are only available for Business and Enterprise customers]Product areas are used to communicate which product type, version, or model is discussed. Product areas behave the same as public tags and are optional to add, however product areas can only be added to Ideas and Product update topics. How To Configure Product AreasLog in to Control as a Community Manager or admin role Go to Control → Settings → Product Areas Click ‘Create product area’, add a name, and hit Save changes. Optional: “Create sections” for your different products, and enable “Mark product area as mandatory in destination while submitting an idea.” You’re done. Your new product area can now be selected when creating/editing a product update.   Need to update a product area? No problem - just go to the same page, press Edit, choose your new name, and save the changes. This will update all existing product updates which have this product area assigned.  Make Product areas visible in Destination: Think of